1

Level Ii Help Desk Analyst Jobs (NOW HIRING)

Help Desk Analyst

Salem, OR ยท On-site

$50K - $55K/yr

Help Desk Analyst CULTURE SNAPSHOT Broad River Retail is an organization of integrity, diversity ... A Tier 2 Help Desk typically deals with both basic (Tier 1) and more complex (Tier 2) support ...

Level 2 Help Desk Technician

Corona, CA ยท Hybrid

$20.75 - $28/hr

As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and troubleshooting for a variety of IT issues. You will work both remotely and on-site, ensuring that our ...

Level 2 Help Desk Technician

Corona, CA ยท On-site

$20.75 - $28/hr

As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and troubleshooting for a variety of IT issues. You will work both remotely and on-site, ensuring that our ...

Help Desk Analyst

Chicago, IL ยท On-site

$50K - $60K/yr

Associate degree or 2+ years of college-level coursework, or equivalent work experience. * 2+ years of experience working in a Help Desk environment. * 2+ years of experience in a customer service ...

Help Desk Analyst

Chicago, IL ยท On-site

$21 - $28.75/hr

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line ... level of accuracy, superior attention to detail and strong organizational skills, especially in ...

Help Desk Analyst

Quantico, VA ยท On-site

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... A minimum of 2 years of experience in a help desk or technical support role, offering assistance ...

Help Desk Analyst

Virginia, IL ยท On-site

$60 - $80/hr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... A minimum of 2 years of experience in a help desk or technical support role, offering assistance ...

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... A minimum of 2 years of experience in a help desk or technical support role, offering assistance ...

Help Desk Analyst

Quantico, VA ยท On-site

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... A minimum of 2 years of experience in a help desk or technical support role, offering assistance ...

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer ... Excellent time management and interpersonal skills and a high-level attention to detail

Help Desk Analyst

Philadelphia, PA ยท On-site

$20.75 - $28.25/hr

Minimum 2 years of experience working in a single point of contact help desk Experience using Jira ... Excellent analytical and problem-solving skills Strong oral and written communications skills ...

Help Desk Analyst

Princeton, NJ ยท On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer ... Excellent time management and interpersonal skills and a high-level attention to detail

Help Desk Analyst

Stafford, VA ยท On-site

$95K - $110K/yr

ECS is seeking a Help Desk Analyst to work in our Stafford, VA office. Please Note: This position is contingent upon additional funding. As a Help Desk Analyst, you will provide proficient and ...

Help Desk Analyst

Conway, SC ยท On-site

$19 - $26/hr

A minimum of 2 years of specific experience with the installation/configuration/support of ... Perform hands-on fixes at the desktop level, including installing and upgrading software ...

Help Desk Analyst

Conway, SC ยท On-site

$19 - $26/hr

A minimum of 2 years of specific experience with the installation/configuration/support of ... Perform hands-on fixes at the desktop level, including installing and upgrading software ...

HELP DESK ANALYST

Dallas, TX ยท On-site

$20.25 - $27.75/hr

... 2 plus years of relevant business support and/ or information technology support experience in a ... Maturing level of analytical ability to find solutions to increasingly difficult technical or ...

next page

Showing results 1-20

Level Ii Help Desk Analyst information

See salary details

$14

$24

$35

How much do level ii help desk analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for level ii help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Level Ii Help Desk Analyst vs Help Desk Technician?

AspectLevel Ii Help Desk AnalystHelp Desk Technician
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, HDI Support Center Analyst (often similar)
Work EnvironmentCorporate IT support, troubleshooting complex issuesHelp desk support, basic troubleshooting
Employer & Industry UsageBusinesses, government agencies, IT service providersSmall to medium businesses, IT support firms
Search & Comparison IntentUnderstanding roles, responsibilities, and qualificationsEntry-level support, job requirements

Both roles involve technical support, but Level Ii Help Desk Analysts typically handle more complex issues and require advanced certifications. Help Desk Technicians often focus on basic troubleshooting and customer service. The roles are used across similar industries, with Level Ii Analysts generally supporting more advanced IT environments.

What cities are hiring for Level Ii Help Desk Analyst jobs?

Cities with the most Level Ii Help Desk Analyst job openings:

What are popular job titles related to Level Ii Help Desk Analyst jobs?

For Level Ii Help Desk Analyst jobs, the most frequently searched job titles are:

Level II Help Desk

White Plains, NY โ€ข On-site

Avani Technology Solutions, Inc.
IT Servicesย โ€ขย 201 - 500 employees

$20.75 - $28/hr

Full-time

PTO

Re-posted 21 days ago


Job description

Position: Level II Help Desk
Work Location: 123 Main Street, White Plains NY 10601 (Westchester County)
Duration: 1year +
Only W2
Work Schedule:
Monday through Friday
7.5 hour work day and additional .5 hour unpaid lunch
Paid for time worked only; there are no paid holidays, vacation or sick days
Overtime is not permitted unless authorized in advanced.
Project Overview:
This role will support Clients desktop support and field request and solve problems for end user. The successful candidate will have excellent communication skills and should be articulate and can speak clearly on the phone. Candidate must be computer literate and be familiar with common computer hardware and productivity software applications. Moreover, must have excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
Functions and Responsibilities:
The candidate must have knowledge in the following areas:
Field incoming help requests from end users via both telephone and e-mail in a courteousprofessional manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue in our internal Help Desk application (SDE).
Ability to use Microsoft System Center Configuration Manager (SCCM) to help internal users remotely.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources to aid in problem resolution
Learn appropriate software and hardware used and supported by the organization (e.g. SAP. Maximo, Citrix, CRM)
Perform hands-on fixes at the desktop level, including installing and upgrading software and configuring systems and applications
Enterprisedepartmental applications specific to Client
Periodically support other IT Groups as needed
Skills:
Ability to resolve computer issues (connectivity, performance)
Ability to resolve laptop issues (connectivity, performance)
Ability to resolve printers issues (local, network)
Software application required to support
Windows 7 / Windows 8.1 Windows 10
MS Office (versions 201020132016)
MS Outlook (versions 2010/13) - particularly pst files
Citrix & Webmail
Cisco Jabber / Meeting Place
Active Directory / Active Roles
SAP & Maximo - password unlockesets
Education and Certifications
The successful candidate most has a Bachelor's Degree in Computer Science or equivalent minimum of at least 4 years' IT experience serving in strong technical roles.
Technical certifications are strongly desired.