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Level Ii Help Desk Analyst Jobs (NOW HIRING)

R2 Technologies Corporation

Help Desk Analyst 2

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk Analyst 2 (689398) Location: Decatur, GA 30033 Onsite Duration: Long-Term Contract The ... level products (Exchange 2007 or newer, SQL 2005 or newer, MS Access, ODBC, MS Teams, SharePoint ...

Motion Recruitment

D&T Help Desk Analyst

Richardson, TX · On-site

$18.50 - $25.25/hr

... Analyst provides first-level technical support by assisting users with software, login, email ... Required Experience * 2+ years of Help Desk or Technical Support experience. Education * High ...

Stand Out for Good, Inc

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

The Role The Help Desk Analyst is the primary point of contact for technical and operational ... Maintain the highest level of guest service * Record events, problems and resolution in logs

itSynergy

Level 2 Help Desk Engineer

Phoenix, AZ · Hybrid

$65K - $80K/yr

Role Summary As an L2 Helpdesk Engineer, you are the escalation point for advanced technical issues ... 5% * 2 weeks vacation (additional week every 5 years); paid sick days, paid personal days

Aita Consulting Services, Inc

Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

The Analyst will be expected to provide a high level of customer service while handling a large ... * 2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving ...

Stand Out For Good

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

The Role The Help Desk Analyst is the primary point of contact for technical and operational ... Maintain the highest level of guest service * Record events, problems and resolution in logs

Balfour Beatty

Help Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

Summary Balfour Beatty is seeking a Help Desk Analyst to join our information technology team in ... two days a week at home. Essential Functions End-User Support * Provide first-level technical ...

Chenega MIOS

VIP Help Desk Analyst

Arlington, VA · On-site

$39.29/hr

Req ID: 41815 Summary VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and ... DoD IAT Level II Certification is required. * Top-Secret Clearance with SCI eligibility is required

The Wistar Institute

Help Desk Analyst

Philadelphia, PA · On-site

$20.75 - $28.25/hr

The Help Desk Analyst is primarily responsible for configuration, installation, and the support of desktops, laptops, printers, telephones, and other peripheral devices throughout the organization.

Aires

Help Desk Analyst

Pittsburgh, PA · On-site

$19.75 - $26.75/hr

An excellent career opportunity is currently available for a Help Desk Analyst local to the Aires ... Associate's or Bachelor's degree preferred * 1-2 years of technical phone support experience * 1-2 ...

Quest Global

Help Desk Analyst

Erie, PA · On-site

$19 - $29/hr

We're hiring a Help Desk Analyst to staff the Supplier Services Department of our customer. The ... Maintain a high level of courteous customer service at all times. What You Will Bring: * High ...

SecuriGence

VIP Help Desk Analyst

Arlington, VA · On-site

$39.29/hr

Summary VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... DoD IAT Level II Certification is required. * Top-Secret Clearance with SCI eligibility is required

Temple University Health System, Inc.

$60 - $80/hr

- Sr. Help Desk Analyst (264320) Sr. Help Desk Analyst - ( 264320 ) Provides technical support and troubleshooting assistance to end-users. Identify, diagnose, categorize and troubleshoot Tier 1 ...

Vaco LLC

Help Desk Analyst

Cleveland, OH · On-site

$60K/yr

Service Desk Analyst (Onsite | Full-Time) Cleveland, OH (Onsite) Full-Time, Contract-to-Hire Hours ... 2-5 years of experience in a Service Desk, Help Desk, Desktop Support, or IT Support role ...

Exchange Bank

Help Desk Analyst

Santa Rosa, CA · On-site

$22 - $28.50/hr

Resolve first-level issues and compose new problem resolutions. * Read and interpret documents for ... two years related experience and/or training. Compensation: The hiring range for this position is ...

Whopper Technologies

Help Desk Analyst

Memphis, TN · On-site

$20 - $27.25/hr

Technical Support Specialist (Help Desk Analyst) Location: Memphis, TN (Onsite 5 Days/Week, Monday ... Mid-Level (Tier 1/Tier 2) Estimated Duration: 18 Months + Extensions (Long-term contract; potential ...

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Level Ii Help Desk Analyst information

See salary details

$14

$24

$35

How much do level ii help desk analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for level ii help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Level Ii Help Desk Analyst vs Help Desk Technician?

AspectLevel Ii Help Desk AnalystHelp Desk Technician
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, HDI Support Center Analyst (often similar)
Work EnvironmentCorporate IT support, troubleshooting complex issuesHelp desk support, basic troubleshooting
Employer & Industry UsageBusinesses, government agencies, IT service providersSmall to medium businesses, IT support firms
Search & Comparison IntentUnderstanding roles, responsibilities, and qualificationsEntry-level support, job requirements

Both roles involve technical support, but Level Ii Help Desk Analysts typically handle more complex issues and require advanced certifications. Help Desk Technicians often focus on basic troubleshooting and customer service. The roles are used across similar industries, with Level Ii Analysts generally supporting more advanced IT environments.

What cities are hiring for Level Ii Help Desk Analyst jobs?

Cities with the most Level Ii Help Desk Analyst job openings:

What are popular job titles related to Level Ii Help Desk Analyst jobs?

For Level Ii Help Desk Analyst jobs, the most frequently searched job titles are:

Help Desk Analyst 2

Atlanta, GA • On-site

R2 Technologies Corporation
See more jobs at R2 Technologies Corporationexternal

$19.75 - $27/hr

Full-time

Re-posted 11 days ago

Job description

Overview:
Job Title: Help Desk Analyst 2 (689398)
Location: Decatur, GA 30033 Onsite
Duration: Long-Term Contract
The IT Infrastructure Team is seeking an experienced, self-motivated Helpdesk Analyst II with demonstrated competence and thought leadership capability to contribute toward the success of our business operations and improvement initiatives. The Helpdesk Representative II is responsible for effectively provisioning, configuring, installing, operating, documenting, maintaining, monitoring, and reporting of systems hardware, software, and related infrastructure performance.
Primary Responsibilities:
Under supervision, assists clients with Tier I issues and Tier II support for issues beyond their subject matter expertise. Work and communicate with state employees, internal and external customers to provide information and services targeted to meet client expectations. Analyze information to determine nature and extent of client requirements and concerns. May serve as liaison between clients and technical staff in implementation and development of business process automation. Provides ongoing operational and user assistance to address application problems, provide on-call application support and assist users with application operations. Responds to internal and external client concerns both remotely and to provide desk side support as well. Receives additional training as required, to gain full proficiency and experience in all areas. Provides information to answers to inquiries from external clients regarding all aspects of specific program area of unit.
• Provide on-line and desk side helpdesk services for all users, to identify and resolve IT operational issues.
• Provided documented service procedures for all resolutions.
• Provide end user support (including IT Incident, Problem, or Request Tickets) for all end user-based systems
• (e.g., business and/or custom applications, devices).
• Demonstrate experience designing, installing and supporting workstations, and agency IT systems
• environment containing a blend of Windows Servers 2008-2012, Windows 10 workstations, LAN, VPN, O365, Active Directory, VOIP, business and custom applications.
• Demonstrate experience installing and supporting one or more recent Microsoft enterprise level products (Exchange 2007 or newer, SQL 2005 or newer, MS Access, ODBC, MS Teams, SharePoint 2010 or newer, etc.).
• Perform printer installations and toner replacement activities.
• Proactively provide KPI reports, and documentation on systems / application operations using Microsoft Office (Word, Excel, or PowerPoint)
• This position may require after-hours work including weekends and Holidays
Minimum Qualifications:
• Bachelor's Degree from an accredited college/university in a computer related field - i.e. Computer Information Systems or Computer Science or 2 -3 years of experience handling clients, questions, complaints, and/or providing information.
• Demonstrate excellent interpersonal, oral, and written communication skills.
• Inventory Management experience is desired
• Demonstrated experience working in ITIL Service Management organization is a plus.
Additional Skills:
This position requires a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment
• Technically competent with knowledge of systems management, development and implementation methods and infrastructure.
• Demonstrated experience working in ITIL Service Management organization and Cherwell experience is a plus.
• Security + Certification
• CCNA (Cisco Certified Network Associate).
• Excellent problem-solving skills required.
Skills:
helpdesk,LAN,VPN

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