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Level 1 Support Desk Analyst Jobs (NOW HIRING)

Socket.dev

Support Desk Analyst

Reston, VA · On-site

$60 - $80/hr

The Support Desk Analyst provides front-line assistance to users and stakeholders. You will respond ... Triage, prioritize, resolve, or route tickets according to support procedures and service-level ...

Tneus

Support Desk Analyst

Charlotte, NC · On-site

$60 - $80/hr

Position Overview We are seeking a Support Desk Technician to join our Managed Services (MSP) team ... Intermediate Level) * Troubleshoot and support: * Firewalls (basic rule management and ...

Refactor Talent

Help Desk Analyst

Ann Arbor, MI · On-site

$20 - $27.50/hr

We are seeking a hands-on Help Desk Analyst to work on Level 1 and 2 support for the local IT support operations in Ann Arbor, Michigan. This individual will directly help with the local facility ...

Alpha Consulting Corp.

Analyst Service Desk 1

San Antonio, TX · On-site

$18.50 - $25.25/hr

The role involves handling incoming queries, diagnosing problems, and escalating issues to higher-level support teams as necessary. Responsibilities : • A service desk analyst is an information ...

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

... support to firm users and any guests to the office. This position works hard to give the best user ... level of accuracy, superior attention to detail and strong organizational skills, especially in ...

Community Options, Inc.

$50K/yr

Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference ... Minimum one year of professional IT experience * Audio / Visual experience a plus * Valid Driver ...

Complete IT Evolved

Support Desk Technician

Albany, NY · On-site

$46K - $55K/yr

This is a level 1-2 support desk position troubleshooting a variety of desktop support issues. The candidate must have strong technical and communication skills. Day-to-day duties will include remote ...

MDAEdge

Service Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

They are seeking a Service Desk Analyst who will support the operational efficiency of the Service Support Division by resolving first level customer service requests related to hardware and software ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... Provide service desk support to all customer IT groups for both unclassified and classified ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... Provide service desk support to all customer IT groups for both unclassified and classified ...

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How much do level 1 support desk analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for level 1 support desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

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Infographic showing various Level 1 Support Desk Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Support Desk Analyst

Reston, VA • On-site

Socket.dev
Network Security • 1 - 10 employees
Learn more about Socket.devexternal

$60 - $80/hr

Other

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Respond to user inquiries, incidents, service requests, access questions, and functional support needs through approved support channels

  • Document tickets clearly with issue details, troubleshooting steps, user impacts, resolutions, and escalation notes

  • Triage, prioritize, resolve, or route tickets according to support procedures and service-level expectations

Job description

Position Summary:

The Support Desk Analyst provides front-line assistance to users and stakeholders. You will respond to questions, document incidents and service requests, troubleshoot common issues, route escalations, and help maintain a strong user support experience.

Key Responsibilities:
  • Respond to user inquiries, incidents, service requests, access questions, and functional support needs through approved support channels
  • Document tickets clearly with issue details, troubleshooting steps, user impacts, resolutions, and escalation notes
  • Triage, prioritize, resolve, or route tickets according to support procedures and service-level expectations
  • Use knowledge articles, runbooks, FAQs, and system guidance to provide accurate and consistent support
  • Coordinate with senior support staff, operations, DevSecOps, engineering, training, and communications teams on escalated issues
  • Support release hypercare, known-issue tracking, user notifications, and feedback collection
  • Identify recurring issues, documentation gaps, and improvement opportunities for the support knowledge base
  • Use AI-assisted support tools to summarize tickets, draft responses, search knowledge, and identify issue trends
PHYSICAL DEMANDS:
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
INTEGRITY AND COMPLIANCE NOTICE:

All information provided by applicants must be complete, truthful, and accurate. Any intentional misrepresentation of skills, experience, credentials, or identity may result in removal from consideration for this and future employment opportunities.

For positions supporting U.S. federal government contracts, applicants may be subject to background investigations and employment eligibility verification in accordance with federal regulations. Providing false information during this process may be subject to review and action as required under applicable federal laws and security regulations.

Inadev is proud to be an Equal Opportunity Employer and a federal contractor committed to compliance with all applicable EEO, OFCCP, and federal hiring standards.

RequirementsNon-Technical Requirements:
  • Must be a U.S. Citizen.
  • Must be willing to work a HYBRID Schedule (2 Days) in Reston, VA & client locations in the Washington D.C. area as required.
  • Ability to pass a 7-year background check and obtain/maintain a U.S. Government Clearance
  • Strong communication and presentation skills.
  • Must be able to prioritize and self-start.
  • Must be adaptable/flexible as priorities shift.
  • Must be enthusiastic and have passion for learning and constant improvement.
  • Must be open to collaboration, feedback and client asks.
  • Must enjoy working with a vibrant team of outgoing personalities.
Required Qualifications:
  • 2+ years of help desk, service desk, customer support, technical support, or user support experience
  • Experience documenting, triaging, and resolving tickets using an ITSM or ticketing tool
  • Strong customer-service, communication, organization, and problem-solving skills
  • Ability to follow support procedures, escalation paths, and documentation standards
  • Basic understanding of web applications, user access, troubleshooting, and business-process support
  • High school diploma required; associate or bachelor's degree preferred
Preferred Qualifications:
  • Federal IT modernization, government support desk, or financial-regulatory user support experience
  • Experience with ServiceNow, Jira Service Management, Zendesk, or equivalent ticketing tools
  • ITIL Foundation, HDI, CompTIA, or equivalent support certification
  • Familiarity with AI-assisted support, knowledge search, ticket summarization, or chatbot tools
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