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Level 1 Support Desk Analyst Jobs in Indiana (NOW HIRING)

TEKsystems

Help Desk Analyst | Tier 1 Support

Columbus, IN · On-site

$23 - $25/hr

They will work closely with the level 2 support team members. Technologies / experience: W10 / W11 ... Skills Help desk support, Customer service, Phone support Top Skills Details Help desk support ...

TEKsystems

Help Desk Analyst | Tier 1 Support

Columbus, IN · On-site

$23 - $25/hr

They will work closely with the level 2 support team members. Technologies / experience: W10 / W11 ... Skills Help desk support, Customer service, Phone support Top Skills Details Help desk support ...

Everwisecu

Service Desk Analyst

Carmel, IN · On-site

$20.25 - $27.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Resolve Tier 1 incidents and problems in alignment with Service Level Expectations, delivering ...

Franklin Electric

Service Desk Analyst

Fort Wayne, IN · On-site

$20.25 - $27.75/hr

The Service Desk Analyst provides first- and second-level technical support to end users across PC ... One to three years of related experience (preferred). Computer Skills * Advanced: Microsoft ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Issue Resolution: Resolve Tier 1 incidents and problems in alignment with Service Level ...

Franklin Electric

Service Desk Analyst

Fort Wayne, IN · Hybrid

$20.25 - $27.75/hr

The Service Desk Analyst provides first- and second-level technical support to end users across PC ... One to three years of related experience (preferred). Computer Skills * Advanced: Microsoft ...

New

Elevance Health

Help Desk Analyst I

Indianapolis, IN · Hybrid

$19.50 - $26.75/hr

This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and ... Job Level: Non-Management Non-Exempt Workshift: Job Family: IFT > IT Infrastructure & Support ...

Old National Bank

Support Desk Agent

Evansville, IN · On-site

$18.25 - $29.75/hr

... * 1+ year(s) of experience in Deposit Operations, Loan Operations, or Client Care preferred ... Must demonstrate an elevated level of patience, ability to work through complex issues, and ...

Old National Bank

Support Desk Agent

Evansville, IN · On-site

$18.25 - $29.75/hr

... * 1+ year(s) of experience in Deposit Operations, Loan Operations, or Client Care preferred ... Must demonstrate an elevated level of patience, ability to work through complex issues, and ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$24 - $28/wk

Term: 1+ year Location: Indianapolis, IN Pay: $24.00 - $28.00; commensurate with experience Hours: 8:00 am - 5:00 pm As a Help Desk Support Analyst, you'll play a key role in ensuring our global ...

Zones

Help Desk Analyst L1

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Term: 1+ year Location: Indianapolis, IN Pay: $24.00 - $28.00; commensurate with experience Hours: 8:00 am - 5:00 pm As a Help Desk Support Analyst, you'll play a key role in ensuring our global ...

Zones, LLC

Help Desk Analyst L1

Indianapolis, IN · On-site

$18 - $24.50/hr

They are seeking a Help Desk Support Analyst to provide first-line technical support, troubleshoot ... Required : • 1-3 years of experience in a help desk or IT support role. • Proficiency with ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$24 - $28/hr

Term: 1+ year Location: Indianapolis, IN Pay: $24.00 - $28.00; commensurate with experience Hours: 8:00 am - 5:00 pm As a Help Desk Support Analyst, you'll play a key role in ensuring our global ...

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All JobsLevel 1 Support Desk Analyst JobsLevel 1 Support Desk Analyst Jobs in Indiana

Level 1 Support Desk Analyst information

What cities in Indiana are hiring for Level 1 Support Desk Analyst jobs?

Cities in Indiana with the most Level 1 Support Desk Analyst job openings:

Infographic showing various Level 1 Support Desk Analyst job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution.

Service Desk Analyst (Hybrid)

Fort Wayne, IN • On-site

Parasol Alliance
IT Services • 11 - 50 employees
Learn more about Parasol Allianceexternal

$26.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 hours ago

Job description

Position: Service Desk Analyst
Reports to: Service Desk Manager
At Parasol Alliance, our mission is to bring strategy, innovation and accountability to our client's use of technology, enabling them to maximize profitability, growth and success. Parasol Alliance is a technology solutions company exclusively serving the senior living industry. We provide leadership and comprehensive in-house technology support, to help our clients make smart strategic technology investments and effectively use technology to achieve their business objectives.
Our strategic focus forms the core of Parasol Partnerships. These partnerships lead to increased efficiency, productivity, and profitability for our clients. We make our clients more successful - and we have the data to prove it.
Leadership defines us. We are innovative leaders in everything we do.
Position Mission Service Desk Analysts will provide exemplary service from start to finish of any customer interaction by following best practices and procedures. They will be leaders in the field of technology, masters of providing precise information and quick resolve to the customer's satisfaction.
Responsibilities
  • Level 1 support for all client tickets.
  • Level 2 support when possible by ability.
  • Onsite support of hardware and software.
  • Vendor contact as required to resolve tickets.
  • Ticket resolution as per the client service level agreement.
  • Detailed documentation within service tickets on issue steps and resolution.
  • Excellent customer service on the phone, via email and in person.
  • Ability to follow company process and procedures.
  • Onsite schedule is 4 days every other week with one location as primary and travel to 5 other locations as needed based on tickets and schedule.

Requirements
  • Healthcare experience preferred; long-term healthcare support experience is a plus.
  • At least three years of level one support in an enterprise environment is required.
  • Comfortable with multiple enterprise systems such as Active Directory, Microsoft Office Suite, Windows Operating Systems, file shares, printers and copiers, phone systems, Exchange, basic network and systems administration and desktop hardware support.
  • Excellent communication and customer service skills are required.
  • The position is largely self-motivated and self-structured. The right candidate will be driven to be challenged and to succeed.
  • Additional requirements such as background check, substance screening, TB test, vaccinations (or masking in lieu of vaccinations)

Benefits
  • Cell phone/internet reimbursement
  • Medical, dental, vision, and 401K
  • Responsible paid time off
  • Certification reimbursement

Company Culture
We are an IT company but believe technology support should be directly related to your business success. Technology for technology's sake is not what we are about. We intertwine the knowledge economy with technology to transform and interconnect our expertise with your company to expand the decision-making capabilities and ensure productivity and cost effectiveness.
Our Values:
• Expertise
• Collaboration
• Empathy
• Integrity
If you want to work for a value-driven, high-performance company and to experience an exciting opportunity to help grow a company then this is the job for you. We are looking for our team members to take ownership and pride in their work, and to provide input and guidance for the clients of Parasol. We are a virtual company that offers work from home, responsible time off and bonus opportunities.

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