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It Help Desk Level I Support Analyst Jobs (NOW HIRING)

TRAPP TECHNOLOGY INC

IT Help Desk Level 1

Phoenix, AZ · On-site +1

$17 - $22.50/hr

Role Summary The Service Delivery Technician I provides technical support to clients within Trapp ... Technology's managed IT services environment through tickets, chat, and phone support. This role ...

TEAM

IT Help Desk Specialist Level I

San Diego, CA · On-site

The IT Help Desk Support Specialist Level I will report to the IT Operations Manager and be responsible for troubleshooting technical issues, supporting user onboarding, maintaining IT equipment, and ...

Datanet-I

Help Desk / IT Support Analyst

Boulder, CO · On-site

$60 - $80/hr

Monday-Friday, 9:00 AM-5:00 PM Work Arrangement: 100% onsite, 5 days/week Position Overview We are seeking an Help Desk/ IT Support Analyst to provide hands-on IT and end-user support in a ...

DataNet IT

Help Desk / IT Support Analyst

Boulder, CO · On-site

$60 - $80/hr

Monday-Friday, 9:00 AM-5:00 PM Work Arrangement: 100% onsite, 5 days/week Position Overview We are seeking an Help Desk/ IT Support Analyst to provide hands-on IT and end-user support in a ...

Pet Food Express

IT Help Desk Technician I

Concord, CA · On-site

$25 - $30/hr

Reporting to the Service Desk Supervisor, the IT Help Desk Level 1 Technician is an entry-level role that works with our stores, warehouse, and corporate office to support users, resolve IT issues ...

Tactacam

IT Help Desk Technician

Billings, MT · On-site

In this role, you will be a key member of our exceptional IT Help Desk team, supporting over 500 ... Strong hardware skills, including hands-on RMA processing and component-level repair. * Excellent ...

DataNet IT

Help Desk / IT Support Analyst

Boulder, CO · On-site

Monday-Friday, 9:00 AM-5:00 PM \n \n \n \n Work Arrangement: 100% onsite, 5 days\/week \n \n \n \n \n \n Position Overview \n \n We are seeking an Help Desk\/ IT Support Analyst to provide hands\-on ...

MV Transportation

IT Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

The IT Help Desk Support is responsible for handling various technology issues related to a transit ... Level Agreements (SLA). This includes, but not limited to, desktop and server repair, network ...

GFI Digital

Print IT Help Desk

Hazelwood, MO · On-site

... quick support for tasks that are not required to be onsite for. PRINCIPAL DUTIES AND ... Proven analytical and problem-solving abilities. Must have ability to meet deadlines. Employment ...

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It Help Desk Level I Support Analyst information

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How much do it help desk level i support analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for it help desk level i support analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

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For It Help Desk Level I Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various It Help Desk Level I Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

IT Help Desk Level 1

Phoenix, AZ • On-site, Remote

TRAPP TECHNOLOGY INC
IT Services • 51 - 200 employees
Learn more about TRAPP TECHNOLOGY INCexternal

$17 - $22.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Company Description
Trapp Technology is a managed services provider delivering cloud, IT, and cybersecurity solutions to businesses across the United States. We help organizations simplify technology, improve security, and support growth through proactive, fully managed services.
Role Summary
The Service Delivery Technician I provides technical support to clients within Trapp Technology's managed IT services environment through tickets, chat, and phone support. This role troubleshoots customer issues, maintains server and workstation performance, and ensures timely resolution while delivering an excellent customer experience.
Full-time remote position.
Pay Rate: $17.00-$22.50/hour depending on experience.
Key Responsibilities
  • Maintains availability to receive escalated inbound calls, support tickets, and web chats.
  • Interprets customer-reported issues, troubleshoots effectively, provides solutions, and documents interactions clearly.
  • Supports and assists Level I technicians by providing technical direction and answering questions in team communication channels promptly.
  • Assesses customer technical support needs and routes or resolves tickets using documented procedures and available tools.
  • Provides technical guidance by identifying problems, researching solutions, following knowledgebase articles, and guiding clients through corrective steps.
  • Proactively creates and updates knowledge base articles and documentation.
  • Achieves predetermined service and performance goals
  • Follows designated workflows and escalation procedures while maximizing support efficiency.
  • Participates in Trapp internal meetings and required Trainings
  • Maintains a professional image and demonstrates and adheres all Trapp Policies and Procedures
  • Other Duties as assigned

Short-Term Success Metrics (First 90 Days)
During the first 90 days, technicians participate in structured onboarding focused on Trapp Technology's internal systems, technologies, services, and processes. Success includes:
  • Completing required onboarding and technical training modules
  • Demonstrating proficiency with internal tools, workflows, and documentation standards
  • Effectively supporting customers through ticket, chat, and phone channels under guidance
  • Following escalation procedures and service delivery expectations
  • Demonstrating technical readiness to support Level I technicians and handle escalated issues
  • Meeting defined quality, communication, and performance expectations

Qualifications
  • High school diploma required
  • CompTIA A + certification preferred.
  • 2+ years of technical customer support experience or help desk experience (MSP experience preferred).
  • Strong troubleshooting skills with the ability to isolate and resolve issues quickly
  • Excellent communication skills, including verbal, written, and active listening abilities
  • Ability to compose grammatically correct, concise, and accurate notes
  • Ability to thrive in a fast-paced, technically advanced environment

Work Environment & Benefits
Trapp Technology and ArmorPoint take pride in a workplace defined by positivity, respect, and collaboration - where a strong work ethic, innovation, and mutual trust drive personal and company growth. We value our team members and offer a competitive benefit package, as listed below:
  • 100% employer-funded insurance for employee-only medical, dental, and vision coverage
  • Generous employer-funded insurance for family medical, dental, and vision coverage
  • 401 (k) plan with company match
  • Employer-sponsored life insurance
  • Paid parental leave
  • 3 weeks of paid time off, accrued annually
  • 8 company-paid holidays and 2 floating holidays each year
  • Certification and training reimbursement program for approved learning expenses
  • 100% remote position (must be located within an approved state in the United States)
  • Company equipment provided

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