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It Help Desk Level I Support Analyst Jobs (NOW HIRING)

System Soft Technologies

IT Service Desk Support

We are seeking a Service Desk Support Analyst to provide first-level technical support to end users ... Experience in Service Desk / IT Support / Help Desk roles Strong knowledge of: * Windows OS ...

Canopy A&D

IT Help Desk Specialist

Cape Canaveral, FL

$32 - $40/hr

Provide first- and second-level technical support for hardware, software, and network issues across ... To conform to US Government export regulations, the applicant must be a (i) US Citizen, (ii) lawful ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

... • Support compliance-related initiatives, including CMMC Level 2 and ITAR, by maintaining ... What You'll Need: • 2+ years of IT help desk, technical support, or related experience. • ...

Ford Office

IT Help Desk Technician

Connellsville, PA · On-site

Support basic application installation, configuration, usage questions, and rollouts for client ... Follow established help desk procedures, scripts, service level expectations, and documentation ...

Legacy Health Services

IT Support Analyst I

Parma, OH · On-site

IT Support Analyst I Parma, OH (On-Site) Travel Throughout Ohio Required CarePoint IT Services is a ... IT Support or Help Desk experience * Excellent customer service and communication skills * Valid ...

Nutex Health

IT Help Desk Specialist Nutex Health is seeking a self-starter IT Help Desk Specialist to serve as ... Escalate unresolved issues to the next level of support personnel. * Provide accurate information ...

United Community Bank

IT Help Desk Technician

Auburn, IL · On-site

$17 - $21/hr

They will also provide additional support to our System Administrators. This includes receiving ... Problem Solving/Analysis skills * Ability to communicate effectively with customers and coworkers

SOUTHWEST BANK

Bank IT Help Desk Specialist

Odessa, TX · On-site

Job Purpose The IT Help Desk Technician serves as the first line of technical support for SouthWest Bank staff by providing prompt, courteous, and effective assistance for IT-related issues. This ...

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It Help Desk Level I Support Analyst information

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How much do it help desk level i support analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for it help desk level i support analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

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For It Help Desk Level I Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various It Help Desk Level I Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

IT Help Desk - Supervisor

Hauppauge, NY • On-site

LNK International, Inc.
51 - 200 employees
Learn more about LNK International, Inc.external

Full-time

Re-posted yesterday

Job description

IT Help Desk Supervisor


LNK International is seeking a knowledgeable and customer-focused Help Desk Supervisor to oversee daily operations of the Help Desk and ensure prompt, professional support for all end users. This role is responsible for supervising help desk staff, managing workload distribution, improving support processes, and maintaining high customer service standards. In addition to supervisory responsibilities, the Help Desk Supervisor is expected to actively participate in daily ticket handling, providing hands-on technical support and contributing directly to help desk workload as needed.

Responsibilities

  • Supervise day-to-day Help Desk operations and support request workflows.
  • Provide leadership, coaching, and technical guidance to help desk technicians and build a strong working team with a customerfocused attitude.
  • Ensure timely and effective resolution of end-user issues.
  • Actively work on help desk tickets, including troubleshooting, resolving, and documenting technical issues.
  • Perform hands-on technical tasks such as account provisioning, system troubleshooting, and hardware/software support.
  • Monitor performance metrics and prepare operational reports.
  • Respond to escalated issues and ensure proper resolution.
  • Maintain service standards, escalation procedures, and technical documentation.
  • Identify process improvements and contribute to support optimization.
  • Coordinate technician training and development.
  • Oversee help sheets, usage guides, and FAQ materials.
  • Research new technologies and make recommendations to support Help Desk operations.

Position Requirements

  • Proven experience as a Help Desk Supervisor or Senior Technician.
  • Strong technical knowledge of computer systems, software, networking, and support tools.
  • Experience with Windows 10/11, M365, Azure, Active Directory, and AV technologies.
  • Proficiency with help desk ticketing systems and remote support tools.
  • Ability and willingness to perform daily hands-on help desk support tasks.
  • Excellent troubleshooting, communication, and customer service skills.
  • Demonstrated leadership and team development abilities.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize effectively in a fast-paced environment.

Education

  • Associate degree or CompTIA A+ certification with 2+ years of experience, or 4+ years of equivalent experience.

The salary listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as permitted by law.


LNK provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.


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