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Help Desk Analyst Tier 1 Jobs (NOW HIRING)

USM

Help Desk Analyst Tier 1

Baltimore, MD

$20.25 - $27.75/hr

Performs data quality analysis and identifies approaches for improving data quality. * Supports ... Prefer Tier 1 Help Desk experience using MS tools (MS Word, Excel, PowerPoint, and Project) and ...

Chenega MIOS

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Req ID: 40656 Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where ...

Chenega Corporation

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Chenega MIOS SBU

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

They are seeking a Tier 1 Help Desk Analyst to provide first-level support, troubleshoot issues, and maintain IT operations for their clients. Responsibilities : • Answering calls, executing ...

Next Step Systems

Help Desk Analyst, Tier 2-3

Centreville, VA · On-site

$20.25 - $27.75/hr

Help Desk Analyst, Tier 2-3, Centreville, VA We are looking for a Tier 2-3 Help Desk Analyst for the Helpdesk. We are looking for candidates with 4-5 years of experience that are comfortable with ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 ... Must have experience as a Help Desk Analyst supporting Microsoft applications. * Experience ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

There are two available Tier 1 positions. ***This requisition has an hour-long in-person interview ... The Help Desk Analyst performs the skills listed below- • Provides technical assistance, support ...

No Limit Technology

Help Desk Analyst

Miami, FL · On-site

$30/hr

\n \n \n \n \n We are seeking a skilled Help Desk Analyst with strong experience in Microsoft Intune ... Provide Tier 1 and Tier 2 technical support to end\-users via phone, email, or in\-person. Deploy ...

vTech Solution

Help Desk Analyst

Machias, ME · On-site

$23.75 - $32.50/hr

Help Desk Analyst Duration : 04 months (Possible of extensions) Location : Machias, Maine - 04654 ... Experience diagnosing and fixing tier 1 computer issues. ESSENTIAL JOB FUNCTIONS: * Provides ...

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Help Desk Analyst Tier 1 information

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How much do help desk analyst tier 1 jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for help desk analyst tier 1 in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are Help Desk Analyst Tier 1 responsibilities?

Help Desk Analyst Tier 1 professionals are responsible for providing first-level technical support to end-users experiencing IT-related issues. Their main duties include answering support requests via phone, email, or chat, troubleshooting common hardware and software problems, and documenting solutions in a ticketing system. They escalate more complex issues to higher support tiers when necessary and ensure users receive prompt and courteous assistance. Tier 1 analysts also help with password resets, software installations, and basic network connectivity issues.

What is the difference between Help Desk Analyst Tier 1 vs Help Desk Technician?

AspectHelp Desk Analyst Tier 1Help Desk Technician
CertificationsCompTIA A+, HDI-CSR, Microsoft CertifiedCompTIA A+, HDI-CSR, Microsoft Certified
Work EnvironmentHelp desk support, customer service, troubleshootingTechnical support, hardware/software troubleshooting
Employer & Industry UsageIT support centers, corporate help desks, MSPsIT support teams, service providers, internal IT departments

Help Desk Analyst Tier 1 and Help Desk Technician roles often share similar certifications and work environments, focusing on troubleshooting and customer support. The main difference lies in terminology; 'Help Desk Analyst Tier 1' emphasizes a tiered support structure, while 'Help Desk Technician' is a broader term for technical support staff. Both roles are essential in IT support, with overlapping responsibilities and skills.

What are the key skills and qualifications needed to thrive as a Help Desk Analyst Tier 1, and why are they important?

To thrive as a Help Desk Analyst Tier 1, you need a foundational understanding of computer systems, troubleshooting, and customer service, often supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems like ServiceNow or Zendesk, basic networking concepts, and IT certifications such as CompTIA A+ are typical requirements. Strong communication, patience, and problem-solving abilities set high performers apart in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by Help Desk Analyst Tier 1 professionals, and how can they be successfully managed?

Help Desk Analyst Tier 1 professionals often encounter challenges such as managing high volumes of support requests, addressing a wide range of technical issues, and communicating effectively with users who have varying levels of technical knowledge. Successfully managing these challenges involves developing strong organizational skills to prioritize tickets, continuously expanding technical knowledge through training, and practicing clear, empathetic communication. Collaborating closely with other IT team members and escalating complex issues appropriately also helps ensure timely and effective resolutions.
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What cities are hiring for Help Desk Analyst Tier 1 jobs? Cities with the most Help Desk Analyst Tier 1 job openings:
What states have the most Help Desk Analyst Tier 1 jobs? States with the most job openings for Help Desk Analyst Tier 1 jobs include:
What job categories do people searching Help Desk Analyst Tier 1 jobs look for? The top searched job categories for Help Desk Analyst Tier 1 jobs are:
Help Desk Analyst Tier 1 jobs near you
Infographic showing various Help Desk Analyst Tier 1 job openings in the United States as of July 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
NCIS Help Desk Analyst Tier 1 | Active Top Secret clearance

NCIS Help Desk Analyst Tier 1 | Active Top Secret clearance

GDIT

Quantico, VA • On-site

$24.52 - $33.18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

88th of 230 rated it services

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret

Clearance Level Must Be Able to Obtain:

Top Secret

Public Trust/Other Required:

None

Job Family:

Technical Support Services

Job Qualifications:

Skills:

Help Desk Support, IT End User Support, IT Help Desk

Certifications:

CompTIA Security+ CE | CompTIA - CompTIA

Experience:

2 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a Help Desk Analyst Tier 1 at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your engineering career.

The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel of which 700 serve at HQ and the remaining staff serve at offices worldwide. NCIS is the DON component with primary responsibility for criminal investigation, law enforcement (LE), counter-terrorism (CT), counterintelligence (CI), and cyber matters. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Help Desk Analyst Tier 1, the work you'll do at GDIT will be impactful to the mission of the IT Technology Development division within the NCIS ITD organization in Quantico, VA.

  • Initiate and resolves service request/problem incidents

  • Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems

  • Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records

  • Route calls to product line specialists, application, or system support specialists

  • Maintains and updates records and tracking databases

  • Alerts management to recurring problems and patterns of problems

  • Works with system administrators and developers to ensure services/incidents are completed

  • Provides an outstanding customer service experience in a variety of circumstances across all organizational levels

WHAT YOU'LL NEED TO SUCCEED (Required):

Bring your engineering expertise along with a drive for innovation to GDIT. Our Help Desk Analyst Tier 1 must have:

  • Security Clearance Level: Active Top Secret clearance required.

  • Required Experience: 2+years of IT support experience in a Help Desk environment

  • Experience with Cisco switches and routers

  • Required Certifications: Security+ CE

  • Education: High School Diploma. AAS Preferred.

  • Location: Onsite at Quantico, VA

  • US Citizenship required

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

  • Growth: AI-powered career tool that identifies career steps and learning opportunities

  • Support: An internal mobility team focused on helping you achieve your career goals

  • Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

  • Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and you'll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

#NCIScareers

The likely hourly rate for this position is between $24.52 - $33.18. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA VA Quantico

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identify Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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About General Dynamics Information Technology

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GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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