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Help Desk Analyst Tier 1 Jobs (NOW HIRING)

Arena Technical Resources

Help Desk Analyst

Quantico, VA · On-site

$25 - $30/hr

Candidate must possess an active Top Secret clearance Transform technology into opportunity as a Help Desk Analyst Tier 1. Shape what's next for mission-critical government projects while shaping ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To: Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$60K/yr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To: Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To: Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Chenega MIOS

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Req ID: 41859 Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Chenega Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Next Step Systems

Help Desk Analyst, Tier 2-3

Centreville, VA · On-site

$20.25 - $27.75/hr

Help Desk Analyst, Tier 2-3, Centreville, VA We are looking for a Tier 2-3 Help Desk Analyst for the Helpdesk. We are looking for candidates with 4-5 years of experience that are comfortable with ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

There are two available Tier 1 positions. ***This requisition has an hour-long in-person interview ... The Help Desk Analyst performs the skills listed below- • Provides technical assistance, support ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 ... Must have experience as a Help Desk Analyst supporting Microsoft applications. * Experience ...

vTech Solution

Help Desk Analyst

Machias, ME · On-site

$23.75 - $32.50/hr

Help Desk Analyst Duration : 04 months (Possible of extensions) Location : Machias, Maine - 04654 ... Experience diagnosing and fixing tier 1 computer issues. ESSENTIAL JOB FUNCTIONS: * Provides ...

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Help Desk Analyst Tier 1 information

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How much do help desk analyst tier 1 jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for help desk analyst tier 1 in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the responsibilities of a Help Desk Analyst Tier 1?

Help Desk Analyst Tier 1 professionals are responsible for providing first-level technical support to end-users experiencing IT-related issues. Their main duties include answering support requests via phone, email, or chat, troubleshooting common hardware and software problems, and documenting solutions in a ticketing system. They escalate more complex issues to higher support tiers when necessary and ensure users receive prompt and courteous assistance. Tier 1 analysts also help with password resets, software installations, and basic network connectivity issues.

What skills and qualifications are needed to thrive as a Help Desk Analyst Tier 1?

To thrive as a Help Desk Analyst Tier 1, you need a foundational understanding of computer systems, troubleshooting, and customer service, often supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems like ServiceNow or Zendesk, basic networking concepts, and IT certifications such as CompTIA A+ are typical requirements. Strong communication, patience, and problem-solving abilities set high performers apart in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations.

What are common challenges faced by Help Desk Analyst Tier 1 professionals, and how can they be managed?

Help Desk Analyst Tier 1 professionals often encounter challenges such as managing high volumes of support requests, addressing a wide range of technical issues, and communicating effectively with users who have varying levels of technical knowledge. Successfully managing these challenges involves developing strong organizational skills to prioritize tickets, continuously expanding technical knowledge through training, and practicing clear, empathetic communication. Collaborating closely with other IT team members and escalating complex issues appropriately also helps ensure timely and effective resolutions.

What is the difference between Help Desk Analyst Tier 1 vs Help Desk Technician?

AspectHelp Desk Analyst Tier 1Help Desk Technician
CertificationsCompTIA A+, HDI-CSR, Microsoft CertifiedCompTIA A+, HDI-CSR, Microsoft Certified
Work EnvironmentHelp desk support, customer service, troubleshootingTechnical support, hardware/software troubleshooting
Employer & Industry UsageIT support centers, corporate help desks, MSPsIT support teams, service providers, internal IT departments

Help Desk Analyst Tier 1 and Help Desk Technician roles often share similar certifications and work environments, focusing on troubleshooting and customer support. The main difference lies in terminology; 'Help Desk Analyst Tier 1' emphasizes a tiered support structure, while 'Help Desk Technician' is a broader term for technical support staff. Both roles are essential in IT support, with overlapping responsibilities and skills.

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Help Desk Analyst Tier 1 jobs near you
Infographic showing various Help Desk Analyst Tier 1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Help Desk Analyst

Quantico, VA • On-site

Arena Technical Resources
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Arena Technical Resourcesexternal

$25 - $30/hr

Other

Posted 25 days ago

Job description

Job Description
Job Title: Help Desk Analyst
Job Location: Quantico, VA
Compensation: $25 - $30/hr.
Eligibility/Clearance: Candidate must possess an active Top Secret
clearance
Job Description:
Transform technology into opportunity as a Help Desk Analyst Tier 1.
Shape what’s next for mission-critical government projects while shaping
what’s next for your engineering career.
The Naval Criminal Investigative Service (NCIS) is an organization of
approximately 2,000 personnel of which 700 serve at HQ and the remaining
staff serve at offices worldwide. NCIS is the DON component with primary
responsibility for criminal investigation, law enforcement (LE),
counter-terrorism (CT), counterintelligence (CI), and cyber matters.
NCIS not only has primary responsibility for all criminal investigative,
CI, CT, and cyber matters within the DON, but it also has exclusive
investigative jurisdiction in non-combat matters involving actual,
potential, or suspected criminal, terrorism, sabotage, espionage, and
subversive activities.
Role Overview
As a Help Desk Analyst Tier 1, the work you’ll do will be impactful to
the mission of the IT Technology Development division within the NCIS
ITD organization in Quantico, VA.
- Initiate and resolves service request/problem incidents
- Consult with the user community to resolve technical problems and
answer queries by telephone or self-service ticket in support of
internal and/or outside customer computer hardware, software,
network, system/application access, and telecommunications systems
- Using problem solving skills, diagnose, identify, isolate, and
analyze problems utilizing historical database records
- Route calls to product line specialists, application, or system
support specialists
- Maintains and updates records and tracking databases
- Alerts management to recurring problems and patterns of problems
- Works with system administrators and developers to ensure
services/incidents are completed
- Provides an outstanding customer service experience in a variety of
circumstances across all organizational levels
Key Responsibilities
N/A
Requirements:
Bring your engineering expertise along with a drive for innovation. Our
Help Desk Analyst Tier 1 must have:
- Security Clearance Level: Active Top Secret clearance required.
- Required Experience: 2+ years of IT support experience in a Help
Desk environment
- Experience with Cisco switches and routers
- Required Certifications: Security+ CE
- Education: High School Diploma. AAS Preferred.
- Location: Onsite at Quantico, VA
- ship required
Preferred:
- N/A
Education:
- Bachelor’s degree in Information Systems, Engineering,
Cybersecurity, or related technical field (or equivalent
experience).
ATR is an Equal Opportunity Employer (EOE) who will provide equal
employment opportunity to employees and applicants for employment
without regard to race, ethnicity, religion, color, sex, pregnancy,
national origin, age, veteran status, ancestry, sexual orientation,
gender identity or expression, marital status, family structure, genetic
information, or mental or physical disability

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