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Help Desk Analyst Tier 1 Jobs (NOW HIRING)

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$60K/yr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To: Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To: Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To: Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

USM

Help Desk Analyst Tier 1

Baltimore, MD

$20.25 - $27.75/hr

Performs data quality analysis and identifies approaches for improving data quality. * Supports ... Prefer Tier 1 Help Desk experience using MS tools (MS Word, Excel, PowerPoint, and Project) and ...

Chenega MIOS

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Req ID: 40656 Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Chenega MIOS SBU

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

They are seeking a Tier 1 Help Desk Analyst to provide first-level support, troubleshoot issues, and maintain IT operations for their clients. Responsibilities : • Answering calls, executing ...

Next Step Systems

Help Desk Analyst, Tier 2-3

Centreville, VA · On-site

$20.25 - $27.75/hr

Help Desk Analyst, Tier 2-3, Centreville, VA We are looking for a Tier 2-3 Help Desk Analyst for the Helpdesk. We are looking for candidates with 4-5 years of experience that are comfortable with ...

ONEGLOBE LLC

Help Desk Analyst - Tier I

Washington, DC · On-site

$23.25 - $31.75/hr

Description As a Help Desk Analyst, the successful candidate will be a member of the Tier 1 support team which serves as the single point of contact for providing responsive, accurate and quality ...

ONEGLOBE LLC

Help Desk Analyst - Tier II

Washington, DC · On-site

$23.25 - $31.75/hr

Serve in a team of Tier 1 and 2 Help Desk support Analyst providing technical help desk oversight. The FEMA Help Desk team supports multiple FEMA systems and will support both internal and external ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

There are two available Tier 1 positions. ***This requisition has an hour-long in-person interview ... The Help Desk Analyst performs the skills listed below- • Provides technical assistance, support ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 ... Must have experience as a Help Desk Analyst supporting Microsoft applications. * Experience ...

No Limit Technology

Help Desk Analyst

Miami, FL · On-site

$30/hr

\n \n \n \n \n We are seeking a skilled Help Desk Analyst with strong experience in Microsoft Intune ... Provide Tier 1 and Tier 2 technical support to end\-users via phone, email, or in\-person. Deploy ...

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How much do help desk analyst tier 1 jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for help desk analyst tier 1 in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are Help Desk Analyst Tier 1 responsibilities?

Help Desk Analyst Tier 1 professionals are responsible for providing first-level technical support to end-users experiencing IT-related issues. Their main duties include answering support requests via phone, email, or chat, troubleshooting common hardware and software problems, and documenting solutions in a ticketing system. They escalate more complex issues to higher support tiers when necessary and ensure users receive prompt and courteous assistance. Tier 1 analysts also help with password resets, software installations, and basic network connectivity issues.

What is the difference between Help Desk Analyst Tier 1 vs Help Desk Technician?

AspectHelp Desk Analyst Tier 1Help Desk Technician
CertificationsCompTIA A+, HDI-CSR, Microsoft CertifiedCompTIA A+, HDI-CSR, Microsoft Certified
Work EnvironmentHelp desk support, customer service, troubleshootingTechnical support, hardware/software troubleshooting
Employer & Industry UsageIT support centers, corporate help desks, MSPsIT support teams, service providers, internal IT departments

Help Desk Analyst Tier 1 and Help Desk Technician roles often share similar certifications and work environments, focusing on troubleshooting and customer support. The main difference lies in terminology; 'Help Desk Analyst Tier 1' emphasizes a tiered support structure, while 'Help Desk Technician' is a broader term for technical support staff. Both roles are essential in IT support, with overlapping responsibilities and skills.

What are the key skills and qualifications needed to thrive as a Help Desk Analyst Tier 1, and why are they important?

To thrive as a Help Desk Analyst Tier 1, you need a foundational understanding of computer systems, troubleshooting, and customer service, often supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems like ServiceNow or Zendesk, basic networking concepts, and IT certifications such as CompTIA A+ are typical requirements. Strong communication, patience, and problem-solving abilities set high performers apart in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by Help Desk Analyst Tier 1 professionals, and how can they be successfully managed?

Help Desk Analyst Tier 1 professionals often encounter challenges such as managing high volumes of support requests, addressing a wide range of technical issues, and communicating effectively with users who have varying levels of technical knowledge. Successfully managing these challenges involves developing strong organizational skills to prioritize tickets, continuously expanding technical knowledge through training, and practicing clear, empathetic communication. Collaborating closely with other IT team members and escalating complex issues appropriately also helps ensure timely and effective resolutions.
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Help Desk Analyst Tier 1 jobs near you

Tier 1 Help Desk Analyst

Apavo Corporation

Arlington, VA • On-site

$60K/yr

Full-time

Re-posted 2 days ago

Job description

Job Title: Tier 1 Help Desk Analyst
Location: On-site in Arlington, VA
Department: Program Support
Reports To: Management
FLSA Status: Full Time/Non-exempt
Apavo is at the forefront of cybersecurity, providing services to military, defense, and critical infrastructure industries. Joining the Apavo team means becoming part of a company rooted in the principles of quality and communication. We value positive, candid interactions and the belief that everyone has valuable contributions to make. Apavo stands out for its commitment to a work-life balance and fostering a growth mindset among all team members. If you are looking to make a meaningful impact in the cybersecurity world while growing professionally in a supportive environment, Apavo is the place for you.
Job Purpose:
The Tier 1 Help Desk Analyst is a critical first line of support, responsible for providing initial technical assistance and troubleshooting to end users on both unclassified and classified office information systems. This role serves as the first point of contact for users requiring assistance with IT-related issues, including account management, password services, hardware, software, and network connectivity.
The Tier 1 Help Desk Analyst ensures timely resolution of issues to minimize the impact on business operations, while contributing to the overall reliability, security, and performance of the agency's IT environment. This role also supports continuous process improvement by developing documentation and assisting in the maintenance of service level objectives (SLOs). The Tier 1 Help Desk Analyst collaborates closely with other IT teams to restore service, identify root causes, and recommend system enhancements that improve user experience and system performance.
This role supports a long-term contract (currently in year 4 of 10) within the Department of Defense.
Duties & Responsibilities:
Tier 1 Help Desk Analyst responsibilities include, but are not limited to:
  • Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management and password services, diagnosing and resolving issues on unclassified and classified office information systems.
  • Provides support for implementation, troubleshooting, and maintenance of IT systems.
  • Provides first-level problem identification, diagnosis, and resolution of problems.
  • Maintain and return customers to normal IT Operations with the smallest possible impact on the business activity of the organization's end user(s).
  • Provides tier 1 support to end users for either PC, server, or mainframe applications or hardware.
  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
  • Simulates or recreates user problems to resolve operating difficulties.
  • Recommends systems modifications to reduce user problems.
  • Provide local and remote Technical Support Services for end user support on the multiple networks within the agency.
  • Develop and document process and procedural enhancements and assist other departments as needed for continuous process and service improvement.
  • Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance contractual standards
  • Contribute to the change management process; represent the interests of the customer when assessing risk and impact.
  • May provide leadership to small teams or team members.
  • Other duties as assigned

The Tier 1 Help Desk Analyst is expected to have additional duties as assigned. Additional details are reviewed in accordance with company policies.
Other:
This is typical office or administrative work, and there is no exposure to adverse environmental conditions.
This position requires sedentary work. Sedentary work is defined as: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Apavo Corporation provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regards to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws.
Consistent with the Americans with Disabilities Act (ADA), it is the policy of Apavo Corporation to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Apavo Human Resources at hr@apavo.com or 571-407-0069
Employment with Apavo Corporation is on an at-will basis, meaning either you or the Company can terminate the employment relationship, at any time, for any or no reason, and with or without cause or notice. As an at-will employee, your employment with Apavo Corporation is not guaranteed for any length of time.
Requirements
Qualifications
  • Associate's degree from an accredited institution in cybersecurity, information assurance, computer science or a related technical discipline, or the equivalent work experience. Can be substituted with 2+ additional years of relevant experience.
  • Minimum 3 years relevant experience
  • DoD Top Secret Clearance with SCI/SAP eligibility is required.
  • Must have DoD 8570.01-M Information Assurance Technical (IAT) Level II
  • Understanding of applying basic security principles to the computing environment (CE).
  • Ability to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.).
  • Demonstrated knowledge and accomplishment in analyzing, diagnosing, and recommending solutions for hardware and software problems.
  • Demonstrated ability with installation, configuration, and the ability to learn unique applications and programs.
  • Ability to troubleshoot Microsoft products including, but not limited to, Windows, Office; including all aspects of Windows security and Microsoft desktop products.
  • Experience installing and supporting workstation hardware and software.
  • Knowledge of industry standard Incident Ticket Tracking systems for inputting incident tickets and creating work orders.
  • Excellent written and verbal communication skills and excellent customer service skills are a must.

Salary Description
$60,000 Per-Year

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