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Help Desk Analyst Tier 1 Jobs (NOW HIRING)

Intermax Networks

Help Desk Analyst

Coeur D Alene, ID

$20 - $27.25/hr

Description As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end-users and clients across our ISP and MSP services. You'll troubleshoot connectivity issues, resolve ...

SAIC

Help Desk Analyst

Washington, DC · Hybrid

$40K - $80K/yr

... Help Desk Analyst to join our team in Washington DC. This is a hybrid position 3 days in office, 2 ... recommend Tier 1 level solutions, and provide follow-up. Possess an entry level experience and ...

New

Intermax Networks

Help Desk Analyst

Coeur D Alene, ID · On-site

$20 - $27.25/hr

As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end-users and clients across our ISP and MSP services. You'll troubleshoot connectivity issues, resolve hardware ...

InstantServe LLC

Help Desk Analyst

$21 - $28.75/hr

Monday-Friday | 8:00 AM - 5:00 PM MST Job Summary The Help Desk Analyst will provide Tier I and Tier II technical support for the myColorado mobile application and portal , supporting citizens using ...

SAIC

Help Desk Analyst

Washington, DC · On-site

$40K - $80K/yr

... Help Desk Analyst to join our team in Washington DC. This is a hybrid position 3 days in office, 2 ... Able to triage Tier 1 incidents with customer calls * Able to utilize BMC Remedy to input service ...

New

4pconsultinginc

Help Desk Analyst Level 1

Conyers, GA · On-site

$18 - $24.50/hr

Help Desk Analyst Level 1 Location: 2206 East View Parkway, Conyers, GA 30013 Duration: 12 Months ... Provides technical assistance to both internal and external customers for tier one issues. This ...

VIVA USA INC

Help Desk Analyst

Columbus, OH · On-site +1

$19.75 - $27/hr

Remote The Help Desk Analyst provides Tier 1 technical assistance and program support for statewide child-serving systems. This role helps providers and client staff navigate systems, resolve issues ...

New

Soni Resources

Help Desk Analyst

Berwyn, PA · On-site

$19.75 - $26.75/hr

We are hiring two Help Desk Analysts-one in Philadelphia and one in King of Prussia -to join our ... This role encompasses both Tier One and Tier Two responsibilities, offering a growth path for ...

R2 Technologies Corporation

Help Desk Analyst 1

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk Analyst 1 (765352) Local Conyers, GA LOCAL CANDIDATES *This position is located at DDS ... Provides technical assistance to both internal and external customers for tier one issues. This ...

Whopper Technologies

Help Desk Analyst

Memphis, TN · On-site

$20 - $27.25/hr

Technical Support Specialist (Help Desk Analyst) Location: Memphis, TN (Onsite 5 Days/Week, Monday ... Mid-Level (Tier 1/Tier 2) Estimated Duration: 18 Months + Extensions (Long-term contract; potential ...

TEKsystems

Service Desk Analyst

Beloit, WI · Hybrid

$19 - $21/hr

Service Desk Analyst (Tier 1 Support) Are you passionate about technology and helping others solve technical problems? We're looking for a customer-focused Service Desk Analyst to join a growing ...

New

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Help Desk Analyst Tier 1 information

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How much do help desk analyst tier 1 jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for help desk analyst tier 1 in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the responsibilities of a Help Desk Analyst Tier 1?

Help Desk Analyst Tier 1 professionals are responsible for providing first-level technical support to end-users experiencing IT-related issues. Their main duties include answering support requests via phone, email, or chat, troubleshooting common hardware and software problems, and documenting solutions in a ticketing system. They escalate more complex issues to higher support tiers when necessary and ensure users receive prompt and courteous assistance. Tier 1 analysts also help with password resets, software installations, and basic network connectivity issues.

What is the difference between Help Desk Analyst Tier 1 vs Help Desk Technician?

AspectHelp Desk Analyst Tier 1Help Desk Technician
CertificationsCompTIA A+, HDI-CSR, Microsoft CertifiedCompTIA A+, HDI-CSR, Microsoft Certified
Work EnvironmentHelp desk support, customer service, troubleshootingTechnical support, hardware/software troubleshooting
Employer & Industry UsageIT support centers, corporate help desks, MSPsIT support teams, service providers, internal IT departments

Help Desk Analyst Tier 1 and Help Desk Technician roles often share similar certifications and work environments, focusing on troubleshooting and customer support. The main difference lies in terminology; 'Help Desk Analyst Tier 1' emphasizes a tiered support structure, while 'Help Desk Technician' is a broader term for technical support staff. Both roles are essential in IT support, with overlapping responsibilities and skills.

What skills and qualifications are needed to thrive as a Help Desk Analyst Tier 1?

To thrive as a Help Desk Analyst Tier 1, you need a foundational understanding of computer systems, troubleshooting, and customer service, often supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems like ServiceNow or Zendesk, basic networking concepts, and IT certifications such as CompTIA A+ are typical requirements. Strong communication, patience, and problem-solving abilities set high performers apart in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations.

What are common challenges faced by Help Desk Analyst Tier 1 professionals, and how can they be managed?

Help Desk Analyst Tier 1 professionals often encounter challenges such as managing high volumes of support requests, addressing a wide range of technical issues, and communicating effectively with users who have varying levels of technical knowledge. Successfully managing these challenges involves developing strong organizational skills to prioritize tickets, continuously expanding technical knowledge through training, and practicing clear, empathetic communication. Collaborating closely with other IT team members and escalating complex issues appropriately also helps ensure timely and effective resolutions.
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What cities are hiring for Help Desk Analyst Tier 1 jobs? Cities with the most Help Desk Analyst Tier 1 job openings:
What states have the most Help Desk Analyst Tier 1 jobs? States with the most job openings for Help Desk Analyst Tier 1 jobs include:
What job categories do people searching Help Desk Analyst Tier 1 jobs look for? The top searched job categories for Help Desk Analyst Tier 1 jobs are:
Help Desk Analyst Tier 1 jobs near you
Infographic showing various Help Desk Analyst Tier 1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Help Desk Analyst

Intermax Networks

Coeur D Alene, ID

$20 - $27.25/hr

Full-time

Re-posted 19 days ago

Job description

Description

 As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end-users and clients across our ISP and MSP services. You'll troubleshoot connectivity issues, resolve hardware/software problems, and escalate complex issues to senior engineers. This role requires strong communication skills, technical aptitude, a willingness to learn, and a customer-first mindset. 

Requirements

-Respond to inbound support requests via phone, email, and Salesforce ticketing system.

-Diagnose and resolve issues related to:

     -Internet connectivity (fiber or wireless)

     -Network hardware (wireless access points, switches, firewalls/routers)

     -Windows, Microsoft Office 365, and common business applications

     -VoIP systems and remote access tools

-Escalate unresolved issues to Tier 2/3 or Systems Engineers as needed.

-Document all support interactions and resolutions in the ticketing system.

-Monitor system alerts and proactively address potential issues.

-Assist with onboarding/offboarding of MSP clients (user accounts, permissions, devices).

-Provide excellent customer service and maintain a high level of client satisfaction.

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