Raleigh, NC · On-site
$20 - $27.25/hr
Highly desired 1 Years Experience in phone-based Customer Service focused roles, being able to ... Support role for the Child Welfare/PATH NC application. Provides expert-level guidance to external ...
Raleigh, NC · On-site
$20 - $27.25/hr
Highly desired 1 Years Experience in phone-based Customer Service focused roles, being able to ... Support role for the Child Welfare/PATH NC application. Provides expert-level guidance to external ...
Conover, NC · On-site
$18.75 - $25.75/hr
The Service Desk Analyst position works onsite and provides level 1 & 2 telephone, hardware, software, howto support, escalations, IT service management and customer service. This is an opportunity ...
Conover, NC · On-site
$18.75 - $25.75/hr
The Service Desk Analyst position works onsite and provides level 1 & 2 telephone, hardware, software, howto support, escalations, IT service management and customer service. This is an opportunity ...
Chicago, IL · On-site
Responsible for resolving Level 1 and certain Level 2 technical issues though phone, hands-on as ... desk • Provide support for patch management and monthly maintenance window • Provide after ...
Chicago, IL · On-site
Responsible for resolving Level 1 and certain Level 2 technical issues though phone, hands-on as ... desk • Provide support for patch management and monthly maintenance window • Provide after ...
Conover, NC · On-site
$18.75 - $25.75/hr
The Service Desk Analyst position works onsite and provides level 1 & 2 telephone, hardware, software, how-to support, escalations, IT service management and customer service. This is an opportunity ...
Conover, NC · On-site
$18.75 - $25.75/hr
The Service Desk Analyst position works onsite and provides level 1 & 2 telephone, hardware, software, how-to support, escalations, IT service management and customer service. This is an opportunity ...
$69K - $125K/yr
Ability to acquire IAT Level II Certification If you're looking for comfort, keep scrolling. At ... September 1, 2026 For U.S. Positions: While subject to change based on business needs, Leidos ...
$69K - $125K/yr
Ability to acquire IAT Level II Certification If you're looking for comfort, keep scrolling. At ... September 1, 2026 For U.S. Positions: While subject to change based on business needs, Leidos ...
Harrisburg, PA · On-site
$21/hr
The Help Desk Analyst also supports Active Directory account updates, hardware requests ... second-level support or management when needed * Provide basic technical support for computers ...
Harrisburg, PA · On-site
$21/hr
The Help Desk Analyst also supports Active Directory account updates, hardware requests ... second-level support or management when needed * Provide basic technical support for computers ...
Birmingham, AL · On-site
$19.25 - $26.25/hr
Key Responsibilities · Provide first-level technical support for hardware, software, network, and ... 1-3 years of IT Help Desk or Service Desk experience. · Strong knowledge of Windows operating ...
Quick apply
Birmingham, AL · On-site
$19.25 - $26.25/hr
Key Responsibilities · Provide first-level technical support for hardware, software, network, and ... 1-3 years of IT Help Desk or Service Desk experience. · Strong knowledge of Windows operating ...
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...
Kansas City, MO · On-site
$55K - $65K/yr
... level) OR 6+ months to 1+ year of experience (Senior) in IT support or help desk environments ... Analyst, Tier 1 Support, Tier 2 Support, Windows Support, Microsoft Office Support, Outlook ...
Kansas City, MO · On-site
$55K - $65K/yr
... level) OR 6+ months to 1+ year of experience (Senior) in IT support or help desk environments ... Analyst, Tier 1 Support, Tier 2 Support, Windows Support, Microsoft Office Support, Outlook ...
Chicago, IL · Remote
$20 - $25/hr
Provide first-level technical support to employees and remote users through phone, email, chat, and ... One interview with leadership followed by a hiring decision. Perks: * Long-term contract ...
Quick apply
Chicago, IL · Remote
$20 - $25/hr
Provide first-level technical support to employees and remote users through phone, email, chat, and ... One interview with leadership followed by a hiring decision. Perks: * Long-term contract ...
Neenah, WI · On-site
$20.75 - $28.25/hr
Provide excellent customer service and level 1 technical support as a member of our Service Desk team * Serving as the initial point of contact within our IT Department, you will gather and analyze ...
Neenah, WI · On-site
$20.75 - $28.25/hr
Provide excellent customer service and level 1 technical support as a member of our Service Desk team * Serving as the initial point of contact within our IT Department, you will gather and analyze ...
Stafford, VA · On-site
$95K - $110K/yr
As a Help Desk Analyst, you will provide proficient and effective Help Desk operations support for a custom software application to include incident handling, application troubleshooting, and ...
Stafford, VA · On-site
$95K - $110K/yr
As a Help Desk Analyst, you will provide proficient and effective Help Desk operations support for a custom software application to include incident handling, application troubleshooting, and ...
Harrisburg, PA · Hybrid
$21/hr
The Help Desk Analyst also supports Active Directory account updates, hardware requests ... second-level support or management when needed * Provide basic technical support for computers ...
Harrisburg, PA · Hybrid
$21/hr
The Help Desk Analyst also supports Active Directory account updates, hardware requests ... second-level support or management when needed * Provide basic technical support for computers ...
Farmington Hills, MI · On-site
$20.25 - $27.50/hr
The Senior Service Desk Analyst is responsible for providing advanced technical support ... Level Agreement * Communicate, internally and externally, the status of the call directly with the ...
Quick apply
Farmington Hills, MI · On-site
$20.25 - $27.50/hr
The Senior Service Desk Analyst is responsible for providing advanced technical support ... Level Agreement * Communicate, internally and externally, the status of the call directly with the ...
Farmington Hills, MI · On-site
$20.25 - $27.50/hr
The Senior Service Desk Analyst is responsible for providing advanced technical support ... Level Agreement * Communicate, internally and externally, the status of the call directly with the ...
Farmington Hills, MI · On-site
$20.25 - $27.50/hr
The Senior Service Desk Analyst is responsible for providing advanced technical support ... Level Agreement * Communicate, internally and externally, the status of the call directly with the ...
Virginia Beach, VA · On-site
$16.83 - $24.04/hr
Sunday - Thursday 4pm - 1am EST As a Service Desk Analyst I, you will be responsible for answering technical support calls and responding to emails from our customers, providing Level 1 technical ...
Virginia Beach, VA · On-site
$16.83 - $24.04/hr
Sunday - Thursday 4pm - 1am EST As a Service Desk Analyst I, you will be responsible for answering technical support calls and responding to emails from our customers, providing Level 1 technical ...
Independence, OH · Remote
$21 - $24/hr
Support service desk operational metrics, service level objectives (SLOs), and quality standards ... Education & Certifications Required (one of the following): * Bachelor's degree in Computer Science ...
Quick apply
Independence, OH · Remote
$21 - $24/hr
Support service desk operational metrics, service level objectives (SLOs), and quality standards ... Education & Certifications Required (one of the following): * Bachelor's degree in Computer Science ...
New York, NY · On-site
$22.50 - $30.75/hr
Onsite from day 1 Location: NYC, NY Duration: 6+ months (35 hrs/week) Client: NYCHA (New York City ... Provide comprehensive IT technical support services, responding to incidents within Service Level ...
Quick apply
New York, NY · On-site
$22.50 - $30.75/hr
Onsite from day 1 Location: NYC, NY Duration: 6+ months (35 hrs/week) Client: NYCHA (New York City ... Provide comprehensive IT technical support services, responding to incidents within Service Level ...
$15 - $20.75/hr
The Senior Service Desk Analyst is responsible for providing advanced technical support ... Level Agreement * Communicate, internally and externally, the status of the call directly with the ...
$15 - $20.75/hr
The Senior Service Desk Analyst is responsible for providing advanced technical support ... Level Agreement * Communicate, internally and externally, the status of the call directly with the ...
Philadelphia, PA · On-site
We are seeking a Support Analyst I to provide Tier 1 Service Desk and End-User Device (EUD) support ... Manage Level 1 support queues and coordinate issues with internal teams and stakeholders. * Follow ...
Philadelphia, PA · On-site
We are seeking a Support Analyst I to provide Tier 1 Service Desk and End-User Device (EUD) support ... Manage Level 1 support queues and coordinate issues with internal teams and stakeholders. * Follow ...
$14.42 - $16.37
3% of jobs
$16.37 - $18.31
8% of jobs
$19.77 is the 25th percentile. Wages below this are outliers.
$18.31 - $20.26
18% of jobs
$20.26 - $22.20
18% of jobs
The median wage is $22.58 / hr.
$22.20 - $24.15
14% of jobs
$25.99 is the 75th percentile. Wages above this are outliers.
$24.15 - $26.09
15% of jobs
$26.09 - $28.04
9% of jobs
$28.04 - $29.98
6% of jobs
$29.98 - $31.93
3% of jobs
$31.93 - $33.87
3% of jobs
$33.87 - $35.82
2% of jobs
$14
$24
$35
Cities with the most Level 1 Support Desk Analyst job openings:
States with the most job openings for Level 1 Support Desk Analyst jobs include:
For Level 1 Support Desk Analyst jobs, the most frequently searched job titles are:
Raleigh, NC • On-site
$20 - $27.25/hr
Other
Posted 6 days ago
Job ID: NC-809319
Hybrid/Local Application/Production Support/Help Desk Analyst with system reliability, Child Welfare/PATH NC application troubleshooting/diagnostics/RCA, defect tracking experience
Location: Raleigh, NC (NCDHHS-NCFAST)
Duration: 12 Months
Skills:
Experience and knowledge of browser-based applications. Required 7 Years
Experience researching, analyzing and interpreting automated system problems. Required 7 Years
Experience working in an Application Support-based (not hardware) help desk environment. Required 6 Years
Working knowledge of social services and Child Welfare program. Highly desired 5 Years
Working knowledge of the PATH NC application and functionality. Highly desired 1 Years
Experience in phone-based Customer Service focused roles, being able to think and respond quickly to customer questions. Required 7 Years
Description:
CWS/PATH NC Help Desk requires the services of an Application/Production Support Help Desk Senior Analyst to help spearhead production support analysis and resolution of PATH NC issues.
Overview
Senior Application/Production Support role for the Child Welfare/PATH NC application.
Provides expert-level guidance to external customers, county leadership, and service providers using the system.
Requires advanced customer service, analytical, and leadership capabilities.
Extensive knowledge of North Carolina s Child Welfare program and related operational processes is strongly preferred.
Focuses on highimpact application support, system reliability, and proactive issue prevention rather than hardware.
Requires advanced technical proficiency, deep troubleshooting expertise, and the ability to mentor and guide junior staff.
Operations & Maintenance (O&M) Support Responsibilities
Oversee and support resolution of complex county issues escalated beyond front-line Help Desk capabilities.
Perform advanced diagnostics to determine systemic or multilayer root causes.
Lead resolution efforts for high-severity or cross-county problems.
Identify, classify, and escalate critical application or infrastructure issues to development and leadership teams.
Provide strategic recommendations for improving operational stability and reducing recurring issues.
Technical & Cross-Team Collaboration
Partner closely with business owners, architecture teams, developers, QA, and crossagency stakeholders to analyze and resolve complex problems.
Reproduce, isolate, and document highcomplexity defects, system behavior anomalies, and performance issues.
Recommend strategic product, workflow, or process improvements based on long-term trend analysis and emerging patterns.
Mentor junior team members and foster crossteam knowledge sharing.
Coordination & Communication
Act as a liaison between Business, Program Management, System Development, A&I Technical Architecture, county leadership, and other partners.
Support the coordination and implementation of system change requests.
Communicate impact assessments, risk evaluations, and proposed solutions to leadership and stakeholders.
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