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Help Desk Associate Tier 1 Jobs (NOW HIRING)

International Executive Service Corps

$80 - $100/hr

The Tier 1 Help Desk Lead will ensure exceptional customer service, efficient call handling, adherence to established support processes, and achievement of key service level objectives. The ...

I-Link Solutions

Help Desk Analyst-Tier 1

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Tier 1 Help Desk Analyst Location: Harrisburg, PA 17104 Duration: 09/21/2026-06/30/2027 Help Desk ... year associates degree or equivalent technical study. ***This requisition has an hour-long in ...

Addison Group

Tier 1 Help Desk Technician

Washington, DC · On-site

$24 - $25/hr

Tier 1 Help Desk Technician Location: Washington DC Assignment Type: Contract to Hire Compensation: $24 - $25/hr Work Schedule: 9am - 5pm, Monday - Friday, Onsite Benefits: This position is eligible ...

Koniag, Inc.

Tier 1 Help Desk Engineer

Alexandria, VA · On-site

$21.36 - $31.25/hr

Koniag IT Systems LLC, a Koniag Government Services company , is seeking a self-motivated Tier 1 Help Desk Engineer to support KITS and our government customer in downtown Washington, DC. This is a ...

USM

Help Desk Analyst Tier 1

Baltimore, MD

$20.25 - $27.75/hr

Prefer Tier 1 Help Desk experience using MS tools (MS Word, Excel, PowerPoint, and Project) and MicroStrategy, Remedy and Quality Center experience in a data warehouse environment. General Experience ...

kgs

Tier 1 Help Desk Engineer

Arlington, VA · On-site

Koniag IT Systems LLC, a Koniag Government Services company , is seeking a self-motivated Tier 1 Help Desk Engineer to support KITS and our government customer in downtown Washington, DC. This is a ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · Hybrid

$20.50 - $27.50/hr

Facilitate Service Desk incident response/resolution and service request fulfillment services by ... This position requires an associate degree in Computer Science, information Technology, IT ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ

$20.25 - $27.25/hr

A Service Desk Contractor provides first-level end-user support and incident diagnosis for Republic Services' applications, endpoints, and infrastructure. A Service Desk Contractor acts as a single ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · On-site

$20.25 - $27.25/hr

A Service Desk Contractor provides first-level end-user support and incident diagnosis for Republic Services' applications, endpoints, and infrastructure. A Service Desk Contractor acts as a single ...

TEEMA

Help Desk Specialist I - Tier 1 Support

Orlando, FL · Remote

$45K - $47K/yr

Help Desk Specialist I (Tier 1 Agent - External) Background Investigation Ashburn, VA / Orlando, FL / San Antonio, TX Primarily remote, within commuting distance Rotating shifts, 24x7x365 coverage ...

TEKsystems

Tier 1 Help Desk

New Albany, OH · On-site

$20 - $22/hr

You will provide Tier 1 technical support for digital operations. The role focuses exclusively on ... used by associates. This includes troubleshooting connectivity, configuration, application ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 technical support as the central point of contact for all IT-related inquiries and end user requests.

TEKsystems

Help Desk Technician - Tier 1

Bellevue, WA · On-site

$28 - $32/hr

Description Our client is seeking Tier 1 Help Desk Technicians to join its Service Desk team supporting a fast-paced, highly technical environment. Candidates will support Windows-based systems ...

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Help Desk Associate Tier 1 information

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How much do help desk associate tier 1 jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for help desk associate tier 1 in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is a help desk associate tier 1?

Help Desk Associate Tier 1 positions are entry-level roles responsible for providing technical support to users experiencing issues with computer systems, software, or hardware. They typically handle initial inquiries, troubleshoot basic problems, and escalate more complex issues to higher-level support staff when necessary. Tier 1 associates communicate with users via phone, email, or chat and ensure that issues are documented and resolved promptly. This role often serves as the first point of contact in an IT support team.

What are the key skills and qualifications needed to thrive as a help desk associate tier 1?

To thrive as a Help Desk Associate Tier 1, you generally need a basic understanding of computer systems, troubleshooting skills, and at least a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk and knowledge of operating systems such as Windows and macOS are typically required. Strong communication, patience, and problem-solving skills help deliver excellent customer service and build rapport with users. These skills ensure efficient issue resolution, high customer satisfaction, and smooth IT operations.

What are some common challenges faced by help desk associate tier 1 professionals, and how can they be effectively managed?

Help Desk Associate Tier 1 professionals often encounter challenges such as handling a high volume of support requests, troubleshooting unfamiliar technical issues, and managing stressed or frustrated users. To manage these challenges effectively, it's important to develop strong communication and time management skills, follow established troubleshooting protocols, and make use of knowledge bases or escalation procedures when needed. Collaborating closely with team members and seeking feedback can also help in resolving issues efficiently and improving customer satisfaction.

What is the difference between Help Desk Associate Tier 1 vs Help Desk Technician?

AspectHelp Desk Associate Tier 1Help Desk Technician
CertificationsCompTIA A+ often preferredCompTIA A+ or similar certifications common
Work EnvironmentEntry-level support, front-line help deskTechnical troubleshooting, more in-depth support
ResponsibilitiesBasic user support, password resets, ticket loggingDiagnosing hardware/software issues, advanced troubleshooting

Help Desk Associate Tier 1 roles typically focus on initial user support and basic troubleshooting, often requiring certifications like CompTIA A+. Help Desk Technicians handle more complex technical issues, with responsibilities extending to in-depth diagnostics. Both roles are essential in IT support, but the Technician position generally involves more technical expertise and problem-solving skills.

What cities are hiring for Help Desk Associate Tier 1 jobs?

Cities with the most Help Desk Associate Tier 1 job openings:

What states have the most Help Desk Associate Tier 1 jobs?

States with the most job openings for Help Desk Associate Tier 1 jobs include:

What are popular job titles related to Help Desk Associate Tier 1 jobs?

For Help Desk Associate Tier 1 jobs, the most frequently searched job titles are:

Infographic showing various Help Desk Associate Tier 1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $44,648 per year, or $21.5 per hour.

Help Desk Tier 1

Annapolis Junction, MD • On-site

Omniscius Consulting
See more jobs at Omniscius Consultingexternal

$22 - $29.75/hr

Full-time

Posted 14 days ago

Job description

Help Desk Tier 1 – System Administrator Level 1

Our client is seeking a Help Desk Tier 1 / System Administrator Level 1 to provide frontline technical support to users in a mission-focused environment. This position is responsible for resolving common hardware, software, account, and network connectivity issues while ensuring incidents and service requests are accurately documented and escalated when necessary.

Schedule: Friday – Monday, 6:00 AM – 4:00 PM
Clearance: Active TS/SCI
Polygraph: Full Scope Polygraph (FS Poly)
DoD 8570/8140: IAT Level I

Responsibilities

  • Respond to user support requests via phone, email, chat, and ticketing systems.

  • Log, track, update, and resolve incidents and service requests using the designated ticketing system.

  • Diagnose and resolve basic hardware, software, and network connectivity issues.

  • Provide step-by-step technical guidance to users for common IT problems.

  • Install, configure, and update software on user devices.

  • Assist with password resets, account lockouts, and user access issues.

  • Support basic printer, scanner, peripheral, and workstation troubleshooting.

  • Assist with IT asset and hardware inventory activities, including laptops, monitors, printers, and accessories.

  • Escalate complex or unresolved issues to Tier 2 or specialized technical teams when appropriate.

  • Document recurring issues, resolutions, and troubleshooting procedures for knowledge-base use.

  • Maintain and update accurate records and ticket documentation.

  • Contribute to knowledge-base articles and self-service solutions for users and technical staff.

  • Communicate technical information clearly to both technical and non-technical users.

  • Maintain a professional and customer-focused approach when working with users and coworkers.

  • Provide timely updates regarding ticket status and expected resolution.

  • Participate in team meetings, training, and knowledge-sharing activities.

  • Follow applicable IT policies, procedures, and security requirements.

  • Report potential security incidents or breaches to the appropriate team or leadership.

  • Support weekend and mission-essential operations as required.

Required Qualifications

  • Active TS/SCI security clearance.

  • Active Full Scope Polygraph.

  • High School Diploma/GED or Bachelor’s degree.

  • Customer service experience.

  • Experience working with ServiceNow or another IT service management/ticketing platform.

  • Basic knowledge of desktop hardware, software, user accounts, peripherals, and network connectivity.

  • Strong troubleshooting and problem-solving skills.

  • Strong verbal and written communication skills.

  • Ability to effectively support users with varying levels of technical knowledge.

  • Ability to work the Friday through Monday, 12:00 PM – 10:00 PM schedule.

Certification Requirements

Must meet DoD 8570/8140 IAT Level I requirements. Acceptable certifications include:

  • CompTIA A+

  • CompTIA Network+

  • Other current certifications meeting applicable IAT Level I requirements

Preferred Skills

  • Previous Tier 1 Help Desk, Service Desk, Desktop Support, or IT Support experience.

  • Experience supporting users in a DoD, Intelligence Community, or other cleared environment.

  • Experience with ServiceNow incident and service request workflows.

  • Familiarity with ITIL-based service management processes.

  • Experience supporting Microsoft Windows workstations and common enterprise applications.

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