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Help Desk Associate Tier 1 Jobs (NOW HIRING)

Brown and Caldwell

Help Desk Associate

Columbus, OH · On-site

$17.75 - $24/hr

The Help Desk Associate serves as the first point of contact for enterprise support and is responsible for delivering a positive end-user experience through timely, professional, and effective ...

Brown and Caldwell

Help Desk Associate

Columbus, OH · On-site

$17.75 - $24/hr

The Help Desk Associate serves as the first point of contact for enterprise support and is responsible for delivering a positive end-user experience through timely, professional, and effective ...

Citi Trends

Help Desk Associate

Savannah, GA · On-site

$17.25 - $23.25/hr

CITITRENDS is seeking a Help Desk Associate who will be responsible for supporting and maintaining computer systems and software deployed to support the Stores and all of their processes. This ...

Mount Sinai Medical Center

Help Desk Associate

Miami Beach, FL · On-site

$18.25 - $24.75/hr

Service Desk Analyst - Help Desk This is an entry level on-site/in-house role. As Mount Sinai grows ... Answers phones in a timely, courteous and professional manner Requirements: * 1 year experience as ...

Hooters

HELP DESK TECH TIER 1

Atlanta, GA · On-site

$18/hr

Team Player - Develops a positive, respectful, productive, and professional work environment through positive connections with others and treats all associates and vendors with respect and dignity.

STAR PIPE PRODUCTS, LTD

Help Desk Support Tier 1

Houston, TX · On-site

$20.50 - $27.50/hr

Associate's degree in a technical field * Familiarity with Microsoft Windows and Office * Excellent people skills * Strong organizational and problem-solving skills Preferred: * Bachelor's degree

Vinfen

Help Desk Associate

Cambridge, MA

$19.23/hr

... a Helpdesk Associate, you will work on the IT team to provide entry level help desk support ... Flexible Spending Reimbursement Accounts (Health and Dependent care) * $500 -- $1,000+ Employee ...

Hooters

HELP DESK TECH TIER 1

Atlanta, GA · On-site

$18/hr

Team Player - Develops a positive, respectful, productive, and professional work environment through positive connections with others and treats all associates and vendors with respect and dignity.

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Help Desk Associate Tier 1 information

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How much do help desk associate tier 1 jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for help desk associate tier 1 in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is a help desk associate tier 1?

Help Desk Associate Tier 1 positions are entry-level roles responsible for providing technical support to users experiencing issues with computer systems, software, or hardware. They typically handle initial inquiries, troubleshoot basic problems, and escalate more complex issues to higher-level support staff when necessary. Tier 1 associates communicate with users via phone, email, or chat and ensure that issues are documented and resolved promptly. This role often serves as the first point of contact in an IT support team.

What are the key skills and qualifications needed to thrive as a help desk associate tier 1?

To thrive as a Help Desk Associate Tier 1, you generally need a basic understanding of computer systems, troubleshooting skills, and at least a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk and knowledge of operating systems such as Windows and macOS are typically required. Strong communication, patience, and problem-solving skills help deliver excellent customer service and build rapport with users. These skills ensure efficient issue resolution, high customer satisfaction, and smooth IT operations.

What are some common challenges faced by help desk associate tier 1 professionals, and how can they be effectively managed?

Help Desk Associate Tier 1 professionals often encounter challenges such as handling a high volume of support requests, troubleshooting unfamiliar technical issues, and managing stressed or frustrated users. To manage these challenges effectively, it's important to develop strong communication and time management skills, follow established troubleshooting protocols, and make use of knowledge bases or escalation procedures when needed. Collaborating closely with team members and seeking feedback can also help in resolving issues efficiently and improving customer satisfaction.

What is the difference between Help Desk Associate Tier 1 vs Help Desk Technician?

AspectHelp Desk Associate Tier 1Help Desk Technician
CertificationsCompTIA A+ often preferredCompTIA A+ or similar certifications common
Work EnvironmentEntry-level support, front-line help deskTechnical troubleshooting, more in-depth support
ResponsibilitiesBasic user support, password resets, ticket loggingDiagnosing hardware/software issues, advanced troubleshooting

Help Desk Associate Tier 1 roles typically focus on initial user support and basic troubleshooting, often requiring certifications like CompTIA A+. Help Desk Technicians handle more complex technical issues, with responsibilities extending to in-depth diagnostics. Both roles are essential in IT support, but the Technician position generally involves more technical expertise and problem-solving skills.

What cities are hiring for Help Desk Associate Tier 1 jobs?

Cities with the most Help Desk Associate Tier 1 job openings:

What states have the most Help Desk Associate Tier 1 jobs?

States with the most job openings for Help Desk Associate Tier 1 jobs include:

What are popular job titles related to Help Desk Associate Tier 1 jobs?

For Help Desk Associate Tier 1 jobs, the most frequently searched job titles are:

Infographic showing various Help Desk Associate Tier 1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $44,648 per year, or $21.5 per hour.

IT Help Desk Specialist, Tier 1

Fenton, MO

PH Financial Services, LLC
See more jobs at PH Financial Services, LLCexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Help Desk Specialist, Tier 1
About Us
PH Financial Services is a family-owned management company based in St. Louis, overseeing three distinct brands — FLEX Payment Solutions (a fintech company serving specialized industries), Blue Frog Loans (an online consumer lending platform), and our network of storefront lending brands operating across multiple states.
We’re looking for a hands-on Help Desk Specialist who enjoys variety, problem-solving, and helping people get the support they need. As a first point of contact for IT, you’ll assist internal and external business customers with technical questions, troubleshoot system and service issues, manage support requests, and coordinate with vendors or other teams when escalation is needed. The ideal candidate is someone who takes initiative, enjoys learning, thinks creatively, and values being part of a growing family business.
Position Overview:
Assist internal and external business customers with telephone, e-mail, or trouble ticket inquiries to resolve or escalate IT systems issues and problems. As the first point of access for IT, this role provides support and incident management for IT and/or vendor systems and service requests.
Essential Job Functions:
  • Provided first-level technical support on basic operational or maintenance of company computers and/or peripherals using documented procedures and tools.
  • Respond to requests for technical assistance by phone, email and/or using a ticket management system.
  • Track issues to resolution updating the internal knowledge base and/or communicating with relevant business units.
  • Maintain and support company computers, phones, network equipment and common applications.
  • Support and maintain user accounts including rights, permissions and systems groups.
  • Knowledge of change management processes and risk management processes.
  • Escalate more involved problems to the appropriate individual.
Requirements:
  • Associate degree or comparable work experience.
  • Knowledge of Microsoft Office 365 and Microsoft operating systems.
  • 1+ years of hands-on technical support experience.
  • Excellent communication skills with the ability to explain technical concepts to a non-technical audience.
  • Reliable transportation.
Other Skills/Abilities:
  • Planning and Organizing
  • Problem Solving
  • Time Management
Benefits:
  • Flexible Spending Account (FSA)
  • Dental, Medical, Vision, Long Term Disability, and Life Insurance
  • 401-K Company Contributions of 3% of pay with optional employee contributions.
  • Paid Time Off
  • 10 Paid holidays with an additional paid day for your birthday.
  • Employee Assistance Program
  • Cell Phone Allowance

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