Avon Lake, OH · On-site
$18.50 - $25.50/hr
Provides level 1 customer and technical support, including how-to questions, to customers through ... Qualifications: 1-5 years' experience troubleshooting in a help desk/service desk environment
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Avon Lake, OH · On-site
$18.50 - $25.50/hr
Provides level 1 customer and technical support, including how-to questions, to customers through ... Qualifications: 1-5 years' experience troubleshooting in a help desk/service desk environment
Cincinnati, OH · On-site
$38K - $45K/yr
We fully train our Help Desk employees on various IT devices and systems that other companies don't ... support is required Career Level Required Experienced (Non-Manager) Experience Required 1 to 2 ...
Cincinnati, OH · On-site
$38K - $45K/yr
We fully train our Help Desk employees on various IT devices and systems that other companies don't ... support is required Career Level Required Experienced (Non-Manager) Experience Required 1 to 2 ...
Saint Henry, OH · On-site
$21/hr
The Help Desk Support - Level 1 is responsible for managing and maintaining our end client's networks. Ensuring client satisfaction and quieting their networks are essential in this position.
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Saint Henry, OH · On-site
$21/hr
The Help Desk Support - Level 1 is responsible for managing and maintaining our end client's networks. Ensuring client satisfaction and quieting their networks are essential in this position.
Cincinnati, OH · On-site
$38K - $45K/yr
We fully train our Help Desk employees on various IT devices and systems that other companies don't ... support is required Career Level Required Experienced (Non-Manager) Experience Required 1 to 2 ...
Quick apply
Cincinnati, OH · On-site
$38K - $45K/yr
We fully train our Help Desk employees on various IT devices and systems that other companies don't ... support is required Career Level Required Experienced (Non-Manager) Experience Required 1 to 2 ...
Summary Our client is a leading IT Solutions Company in the Cleveland, OH area and they are in need of a Help Desk Support Level II Technician . An IT Technicians role is to ensure system operation ...
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Summary Our client is a leading IT Solutions Company in the Cleveland, OH area and they are in need of a Help Desk Support Level II Technician . An IT Technicians role is to ensure system operation ...
Cincinnati, OH · On-site
They are seeking an IT Help Desk Support Technician to handle support tickets and assist with ... / On Call support is required • 1 to 2 Years of experience Preferred : • Experience in ...
Cincinnati, OH · On-site
They are seeking an IT Help Desk Support Technician to handle support tickets and assist with ... / On Call support is required • 1 to 2 Years of experience Preferred : • Experience in ...
Help Desk Support - Level 1 Tomorrow's Technology Today is a fast-growing IT Managed Service Provider located in St. Henry, OH serving small and medium sized businesses North-West Ohio and North East ...
Help Desk Support - Level 1 Tomorrow's Technology Today is a fast-growing IT Managed Service Provider located in St. Henry, OH serving small and medium sized businesses North-West Ohio and North East ...
Dayton, OH · On-site
$20 - $27.25/hr
The successful candidate will serve as a Tier 1 Help Desk technician for HPC engineering and ... Why n Logic At n Logic, we support mission-focused defense and space efforts that have real-world ...
Dayton, OH · On-site
$20 - $27.25/hr
The successful candidate will serve as a Tier 1 Help Desk technician for HPC engineering and ... Why n Logic At n Logic, we support mission-focused defense and space efforts that have real-world ...
Columbus, OH · On-site
$19.75 - $27/hr
... 1. Installs, maintains, configures, upgrades and/or administers hardware and/or software in ... level help desk support at user-site or in off-site locations on rotational basis. Documents ...
Columbus, OH · On-site
$19.75 - $27/hr
... 1. Installs, maintains, configures, upgrades and/or administers hardware and/or software in ... level help desk support at user-site or in off-site locations on rotational basis. Documents ...
* Experience in Help Desk Software (e.g., Service Now & Remedy, IRIS, Powershell, Genesis, UEM, Grafana) * Capable of High Level Documentation and Attention to Detail in Service Now / Ticketing ...
* Experience in Help Desk Software (e.g., Service Now & Remedy, IRIS, Powershell, Genesis, UEM, Grafana) * Capable of High Level Documentation and Attention to Detail in Service Now / Ticketing ...
Walbridge, OH · On-site
$20.25 - $27.50/hr
... one of the top contractors in the nation. We are seeking a customer-focused and detail-oriented Help Desk Technician I to join our IS Support Team. The Help Desk Technician I is responsible for ...
Walbridge, OH · On-site
$20.25 - $27.50/hr
... one of the top contractors in the nation. We are seeking a customer-focused and detail-oriented Help Desk Technician I to join our IS Support Team. The Help Desk Technician I is responsible for ...
Walbridge, OH · On-site
$20.25 - $27.50/hr
They are seeking a customer-focused Help Desk Technician I to deliver reliable technical support, enabling associates to perform their work efficiently and without disruption. Responsibilities : • ...
Walbridge, OH · On-site
$20.25 - $27.50/hr
They are seeking a customer-focused Help Desk Technician I to deliver reliable technical support, enabling associates to perform their work efficiently and without disruption. Responsibilities : • ...
$18 - $20/hr
The position is responsible for first-level problem determination, problem/incident recording ... One to three years experience in IT support. * Possess or is willing to obtain a CompTIA A ...
Posted today
$18 - $20/hr
The position is responsible for first-level problem determination, problem/incident recording ... One to three years experience in IT support. * Possess or is willing to obtain a CompTIA A ...
Posted today
Cincinnati, OH · On-site
$65K - $80K/yr
Behind every one of those calls is a support team that cares about getting it right. We're now looking for a leader to take that team to the next level. The Role As our Help Desk Manager, you'll own ...
Cincinnati, OH · On-site
$65K - $80K/yr
Behind every one of those calls is a support team that cares about getting it right. We're now looking for a leader to take that team to the next level. The Role As our Help Desk Manager, you'll own ...
Cincinnati, OH · On-site
$65K - $80K/yr
Behind every one of those calls is a support team that cares about getting it right. We're now looking for a leader to take that team to the next level. The Role As our Help Desk Manager, you'll own ...
Quick apply
Cincinnati, OH · On-site
$65K - $80K/yr
Behind every one of those calls is a support team that cares about getting it right. We're now looking for a leader to take that team to the next level. The Role As our Help Desk Manager, you'll own ...
IT Help Desk Support, Tier 1 Position Summary The IT Help Desk Support, Tier 1 role serves as the front line of the IT experience for internal customers across the company. This position is ...
IT Help Desk Support, Tier 1 Position Summary The IT Help Desk Support, Tier 1 role serves as the front line of the IT experience for internal customers across the company. This position is ...
Huber Heights, OH · On-site
Minimum 1 year of experience in IT help desk or desktop support roles. * CompTIA A+ and CompTIA Security+ Preferred! * Proven experience in troubleshooting hardware and software issues. * Proficient ...
Huber Heights, OH · On-site
Minimum 1 year of experience in IT help desk or desktop support roles. * CompTIA A+ and CompTIA Security+ Preferred! * Proven experience in troubleshooting hardware and software issues. * Proficient ...
IT Help Desk Support, Tier 1 Position Summary The IT Help Desk Support, Tier 1 role serves as the front line of the IT experience for internal customers across the company. This position is ...
IT Help Desk Support, Tier 1 Position Summary The IT Help Desk Support, Tier 1 role serves as the front line of the IT experience for internal customers across the company. This position is ...
Toledo, OH · On-site
$20 - $23/hr
Are you the one friends and family call when their tech breaks? Perfect! You might be a Help Desk ... This is an entry-level role on CNWR's team, where you'll triage and resolve tickets, support users ...
Quick apply
Toledo, OH · On-site
$20 - $23/hr
Are you the one friends and family call when their tech breaks? Perfect! You might be a Help Desk ... This is an entry-level role on CNWR's team, where you'll triage and resolve tickets, support users ...
Toledo, OH · On-site
$20 - $23/hr
Are you the one friends and family call when their tech breaks? Perfect! You might be a Help Desk ... This is an entry-level role on CNWR's team, where you'll triage and resolve tickets, support users ...
Toledo, OH · On-site
$20 - $23/hr
Are you the one friends and family call when their tech breaks? Perfect! You might be a Help Desk ... This is an entry-level role on CNWR's team, where you'll triage and resolve tickets, support users ...
$9.83 - $11.80
4% of jobs
$11.80 - $13.77
4% of jobs
$13.77 - $15.75
9% of jobs
$16.61 is the 25th percentile. Wages below this are outliers.
$15.75 - $17.72
17% of jobs
The median wage is $19.13 / hr.
$17.72 - $19.70
22% of jobs
$21.57 is the 75th percentile. Wages above this are outliers.
$19.70 - $21.67
20% of jobs
$21.67 - $23.64
15% of jobs
$23.64 - $25.62
3% of jobs
$25.62 - $27.59
6% of jobs
$27.59 - $29.56
0% of jobs
$29.56 - $31.54
0% of jobs
$9
$19
$31
A Level 1 Help Desk Support job involves providing first-line technical support to users experiencing IT-related issues. Responsibilities include troubleshooting basic hardware and software problems, assisting with password resets, and documenting incidents for escalation if necessary. Level 1 technicians rely on predefined solutions or scripts to resolve common issues quickly. They serve as the initial point of contact for IT support, ensuring efficient issue resolution or proper escalation to higher-level support teams. Strong communication and problem-solving skills are essential in this role.
To thrive as a Level 1 Help Desk Support, you need foundational IT knowledge, strong troubleshooting abilities, and typically a high school diploma or equivalent with some technical coursework or certifications like CompTIA A+ being beneficial. Familiarity with ticketing systems, remote desktop tools, and basic operating system environments (Windows, macOS) is often required. Excellent communication, patience, and customer service skills help resolve user issues while building trust. These competencies ensure efficient problem resolution and a positive experience for users needing front-line technical assistance.
Starting in a Level 1 Help Desk Support role provides a solid foundation for advancing in the IT field. Many professionals move into higher-level support positions, such as Level 2 or Level 3 Help Desk, network administration, or specialized technical roles as they gain experience and pursue further certifications. This entry-level position offers great exposure to troubleshooting a variety of technical issues and collaborating with different departments, which builds valuable skills for future growth. Employers often support continuing education, making it an excellent starting point for a long-term IT career.
The most popular types of Level 1 Help Desk Support jobs in Ohio are:
For Level 1 Help Desk Support jobs in Ohio, the most frequently searched job titles are:
The top searched job categories for Level 1 Help Desk Support jobs in Ohio are:
$18.50 - $25.50/hr
Contractor
Re-posted 29 days ago
Sourced by ZipRecruiter
Recruiting and staffing services
501 - 1,000 Employees
Addison, TX, US
2007
