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Assistant Msp Help Desk Jobs in Ohio (NOW HIRING)

Saint Ursula Academy

Help Desk Technician

Cincinnati, OH · On-site

$18 - $20/hr

Help Desk Technician Mission: Saint Ursula Academy is a vibrant educational community founded on ... Provide basic technology training and guidance to faculty, staff and students. * Assist with ...

Dasco HME LLC

Help Desk Technician

Westerville, OH

$19.50 - $26.25/hr

The Help Desk Technician will support the Manager of Information Technology by assisting associates ... Routine Maintenance: Assist in system, hardware, and software routine maintenance. Maintenance may ...

Dasco HME LLC

Help Desk Technician

Westerville, OH · On-site

$19.50 - $26.25/hr

The Help Desk Technician will support the Manager of Information Technology by assisting associates ... Routine Maintenance: Assist in system, hardware, and software routine maintenance. Maintenance may ...

STI

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Location: Columbus, Ohio Duration: Long Term Description ... HDA1 to help IT Automate and implement new technology to assist with keeping the desktop ...

Salem Regional Medical Center

Help Desk Technician

Salem, OH · On-site

$16.75 - $22.50/hr

Under the direction of the Director of Information Services, the Assistant Director of Information Services, and the Helpdesk Supervisor the Help Desk Technician provides expert and creative ...

TEKsystems

Help Desk Support

Westlake, OH

$25 - $35/hr

... assist users to solve their problems. Escalate issues to other specialists within the group as ... Skills ticketing system, customer service oriented, Troubleshooting, Service desk, Help desk, Phone ...

Pursuit Aerospace

Help Desk Analyst

Cleveland, OH · On-site

$20 - $27.50/hr

Perform onboarding and deboarding duties for end users. * Assist in network and hardware ... Experience working with a help desk ticketing system, ServiceNow, Zendesk, Freshservice, Jira ...

Pursuit Aerospace

Help Desk Analyst

Cleveland, OH · On-site

$19.75 - $27/hr

Perform onboarding and deboarding duties for end users. * Assist in network and hardware ... Experience working with a help desk ticketing system, ServiceNow, Zendesk, Freshservice, Jira ...

Vaco LLC

Help Desk Analyst

Cleveland, OH · On-site

$60K/yr

... Assist with user onboarding/offboarding and basic account administration Escalate issues when ... Desk, Help Desk, Desktop Support, or IT Support role Experience supporting Microsoft 365 ...

Rudolph Libbe Group

Help Desk Technician I

Walbridge, OH · On-site

$20.25 - $27.50/hr

The Help Desk Technician I is responsible for delivering reliable, customer-focused technical ... and peripherals. -Assist with onboarding and offboarding of associates, including setup and ...

Rudolph Libbe Group

Help Desk Technician I

Walbridge, OH · On-site

$20.25 - $27.50/hr

They are seeking a customer-focused Help Desk Technician I to deliver reliable technical support ... • Assist with onboarding and offboarding of associates, including setup and equipment ...

Netpace Inc

Help Desk Analyst 1

Columbus, OH · On-site

$19.75 - $27/hr

Netpace Inc is seeking a Help Desk Analyst 1 to assist with IT automation and implementation of new technology for optimal desktop environment performance. The role involves providing desktop support ...

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Assistant Msp Help Desk information

What are the roles of an Assistant MSP Help Desk technician?

Assistant MSP Help Desk roles are entry-level positions within a Managed Service Provider (MSP) organization, focused on supporting end-users and clients with their IT issues. These professionals handle tasks such as troubleshooting technical problems, answering support tickets, and escalating complex issues to higher-level technicians. They play a critical role in maintaining client satisfaction by providing timely and effective IT support. Additionally, they may assist with routine maintenance, software installations, and documentation of support activities.

What skills and qualifications are needed to thrive as an Assistant MSP Help Desk technician?

To thrive as an Assistant MSP Help Desk technician, you generally need a solid understanding of computer hardware, networking basics, and troubleshooting, often supported by an associate degree or relevant certifications like CompTIA A+ or Network+. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and standard office software is typically required. Strong communication, patience, and problem-solving abilities are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving client issues, maintaining client satisfaction, and supporting the smooth operation of managed IT services.

What are common challenges faced by an Assistant MSP Help Desk technician, and how can they be managed effectively?

Assistant MSP Help Desk technicians often encounter the challenge of managing multiple support tickets with varying levels of urgency, all while maintaining high customer satisfaction. Balancing these priorities requires strong organizational skills, effective time management, and clear communication with both clients and team members. Additionally, staying updated with the latest technology trends and troubleshooting methods is crucial, as the IT landscape evolves rapidly. Proactively seeking mentorship from senior technicians and participating in regular training sessions can help overcome these challenges and support career growth within the MSP environment.

What is the difference between Assistant Msp Help Desk vs Help Desk Technician?

AspectAssistant Msp Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, Network+ (commonly required)
Work EnvironmentManaged Service Provider (MSP) settings, remote and on-site supportCorporate or IT support centers, remote and on-site support
ResponsibilitiesBasic troubleshooting, client communication, ticket managementTechnical issue diagnosis, hardware/software support, escalation

The Assistant Msp Help Desk typically handles initial client support and basic troubleshooting within MSP environments, often focusing on customer communication and ticket management. Help Desk Technicians perform more technical diagnosis and resolve a broader range of IT issues. While both roles require similar certifications and work in support settings, the Help Desk Technician usually has more technical responsibilities.

What are the most commonly searched types of Msp Help Desk jobs in Ohio?

The most popular types of Msp Help Desk jobs in Ohio are:

What cities in Ohio are hiring for Assistant Msp Help Desk jobs?

Cities in Ohio with the most Assistant Msp Help Desk job openings:

Assistant Msp Help Desk jobs near you

Assistant Help Desk Specialist

Southern Ohio Medical Center

Portsmouth, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Southern Ohio Medical Center rating

7.2

Company rating: 7.2 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

425th of 1,064 rated hospitals

Job description

Current Employees: If you are currently employed at SOMC please log into UKG Pro to use the internal application process.
Department: Information Systems
Shift/schedule: Full Time (40 hrs/wk)
GENERAL SUMMARY
Works under the supervision of the Help Desk Manager. The Assistant Help Desk Specialist's primary job function is to perform, in order, all I.S. activities based upon operating instructions. Assist the Help Desk Manager in other tasks. This position may work on any of the three shifts as staffing requires. Performs other duties as assigned.
QUALIFICATIONS
Education:
• High School Diploma or successful completion of an equivalent High School Exam Required
• Associate Degree in IT - specific curriculum preferred
• Bachelor Degree with IT - specific curriculum preferred or, Associate Degree with Software Development Certification preferred
Licensure:
• None
Experience:
• Three years of IT Help Desk experience preferred or, three years software development preferred
JOB SPECIFIC DUTIES AND PERFORMANCE EXPECTATIONS
The following is a summary of the major job duties of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Performs IS operational procedures
2. Uses good interpersonal, verbal and written skills when dealing with customers.
3. Monitors program display screens as directed.
4. Verifies that reports for various users are complete before releasing them from the I.S. department.
5. Maintains all documentation on each shift.
6. Assists helpdesk clients with questions concerning software and hardware.
7. Enters and updates asset information as necessary.
8. Follows established procedures to assist customers with desktop, laptop, terminal, printers, and scanner issues.
9. Prioritizes incoming calls and escalates to appropriate level as necessary.
10. Utilizes call tracking software to record and resolve customer issues.
11. Other duties as assigned.
Why SOMC? You Care for Our Patients, We Care for You
At Southern Ohio Medical Center, our mission is to make a difference in the community we serve. We're committed to delivering exceptional care and that starts with our team members. When you join SOMC, you're not just starting a job. You're joining a mission.
Compensation & Benefits
  • Competitive pay with quarterly market analysis
  • Performance-based annual increase and bonus eligibility
  • Up to 4% employer contributions to retirement plans (403(b) and Cash Balance Pension)
  • Comprehensive medical, dental, and vision coverage*
  • Medical and dependent care flexible spending accounts*
  • Earned Wage Access - get paid before payday
  • Paid Time Off bank with 3 annual sick days
  • Life insurance and disability coverage*
  • Tuition and certification assistance
  • Club LC - discounted/free gym membership
  • Employee discount and payroll deduct programs
  • And many other benefit offerings!

*Available only to Full-Time and/or Part-Time Employees
Compensation & benefit eligibility is determined by employment status, position type, and hours worked. Offerings are subject to change and governed by SOMC's current plan documents and policies. Specific details will be reviewed upon hire as part of the onboarding process.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position in accordance with applicable law. A full job description is available upon request.
Thank you for your interest in Southern Ohio Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status
Southern Ohio Medical Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity, or expression, genetic information, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status or any other basis under the law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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