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Assistant Msp Help Desk Jobs in Ohio (NOW HIRING)

Headway Strategy

Service Desk Technician

Fairlawn, OH · On-site

Adhere to MSP processes, SLAs, security policies, and change management procedures Required Qualifications * 3+ years of experience in a Help Desk or Technical Support role, preferably within an MSP

King City Gardens

IT Support/ Help Desk

Cincinnati, OH · On-site

... Assist with network and Wi-Fi troubleshooting, including routers, switches, and access points at ... of help desk, technical support, or related IT experience preferred. • Working knowledge of ...

Akima, LLC

$31.25 - $38.47/hr

The Help Desk Technician provides Tier 1 technical support to NASIC, NSIC, and mission-partner ... Perform approved file and directory restorations and assist customers with authorized desktop ...

Collabera

Technical/Help Desk Support

Mason, OH · On-site

$15/hr

Quality Assurance: Assist with proofing documentation/procedures relating to supported systems. Software Updates: Responsible for coordinating the installation of new software releases from the Beta ...

Revel Staffing

IT Help Desk Specialist

Columbus, OH

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and ... of all technical skill levels. Assist with basic user account setup, access changes, and ...

Kollasoft Inc.

HelpDesk Analyst

Columbus, OH · On-site

$19.25 - $26.25/hr

Job Title: Help Desk Analyst Location: Columbus, OH (Onsite) Duration: Long Term Position ... assist with keeping the desktop environment current and running optimally. This position will ...

Tata Consultancy Services

Service Desk Agent

Columbus, OH · On-site

$16.50 - $21/hr

Responsibilities : • Assist in maintaining knowledge base articles and FAQs for common issues ... service desk ticketing system. • Escalate complex issues to higher-level support teams as ...

Kinettix Inc.

IT Helpdesk Analyst

Lebanon, OH

The IT Help Desk Analyst serves as the primary point of contact for end-user technology support ... Support Microsoft Entra ID, Active Directory, and Microsoft 365 administration. * Assist with user ...

Inteliblue

Service Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Title: Service Desk Analyst Location: Columbus, OH Duration: Long Term Interview Type: WebEx ... Escalate issues in accordance with defined procedures. * Assist users through problem solving steps.

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Assistant Msp Help Desk information

What are the roles of an Assistant MSP Help Desk technician?

Assistant MSP Help Desk roles are entry-level positions within a Managed Service Provider (MSP) organization, focused on supporting end-users and clients with their IT issues. These professionals handle tasks such as troubleshooting technical problems, answering support tickets, and escalating complex issues to higher-level technicians. They play a critical role in maintaining client satisfaction by providing timely and effective IT support. Additionally, they may assist with routine maintenance, software installations, and documentation of support activities.

What skills and qualifications are needed to thrive as an Assistant MSP Help Desk technician?

To thrive as an Assistant MSP Help Desk technician, you generally need a solid understanding of computer hardware, networking basics, and troubleshooting, often supported by an associate degree or relevant certifications like CompTIA A+ or Network+. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and standard office software is typically required. Strong communication, patience, and problem-solving abilities are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving client issues, maintaining client satisfaction, and supporting the smooth operation of managed IT services.

What are common challenges faced by an Assistant MSP Help Desk technician, and how can they be managed effectively?

Assistant MSP Help Desk technicians often encounter the challenge of managing multiple support tickets with varying levels of urgency, all while maintaining high customer satisfaction. Balancing these priorities requires strong organizational skills, effective time management, and clear communication with both clients and team members. Additionally, staying updated with the latest technology trends and troubleshooting methods is crucial, as the IT landscape evolves rapidly. Proactively seeking mentorship from senior technicians and participating in regular training sessions can help overcome these challenges and support career growth within the MSP environment.

What is the difference between Assistant Msp Help Desk vs Help Desk Technician?

AspectAssistant Msp Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, Network+ (commonly required)
Work EnvironmentManaged Service Provider (MSP) settings, remote and on-site supportCorporate or IT support centers, remote and on-site support
ResponsibilitiesBasic troubleshooting, client communication, ticket managementTechnical issue diagnosis, hardware/software support, escalation

The Assistant Msp Help Desk typically handles initial client support and basic troubleshooting within MSP environments, often focusing on customer communication and ticket management. Help Desk Technicians perform more technical diagnosis and resolve a broader range of IT issues. While both roles require similar certifications and work in support settings, the Help Desk Technician usually has more technical responsibilities.

What are the most commonly searched types of Msp Help Desk jobs in Ohio?

The most popular types of Msp Help Desk jobs in Ohio are:

What cities in Ohio are hiring for Assistant Msp Help Desk jobs?

Cities in Ohio with the most Assistant Msp Help Desk job openings:

Assistant Msp Help Desk jobs near you

Help Desk Technician (Level 1)

Integra Testing Services, LLC

Painesville, OH • On-site

$17.50 - $23.50/hr

Full-time

Posted 21 days ago

Job description

Position Summary

We are seeking a Level 1 Help Desk Technician to serve as the first point of contact for end users in a Microsoft 365 and Azure-centric environment. This role is responsible for responding to inbound support requests, resolving common desktop, application, and account issues, and escalating more complex problems to the Tier 2 team.

The ideal candidate brings a friendly, customer-first attitude, an eagerness to learn, and a methodical approach to troubleshooting. You will support users remotely across multiple sites and provide in-person support on site.


Key Responsibilities

End-User and Desktop Support

  • Serve as the first point of contact for end users through phone, email, chat, and walk-up requests
  • Troubleshoot and resolve common Windows desktop, laptop, printer, and peripheral issues
  • Provide first-line support for Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive
  • Assist with basic workstation setup, software installation, and device configuration
  • Escalate unresolved or complex issues to Tier 2 with clear, detailed troubleshooting notes

Identity and Access Support

  • Perform password resets and assist users with MFA enrollment and sign-in issues
  • Submit and process account, group, and license requests in Entra ID (Azure AD) and Active Directory
  • Support onboarding and offboarding activities, including equipment setup and account activation
  • Assist users with access to shared drives, distribution lists, and mailboxes

Ticketing and Documentation

  • Log, categorize, and track all support requests in the IT service management (ITSM) platform
  • Follow standard operating procedures and knowledge base articles to resolve recurring issues
  • Keep users informed of ticket status and expected resolution timelines
  • Document troubleshooting steps and contribute to the knowledge base

Hardware and Asset Support

  • Prepare, image, and deploy workstations and peripherals for new and existing users
  • Track hardware assets and assist with inventory and basic stock management
  • Support conference room AV setup and basic connectivity issues


Required Qualifications

  • 1-2 years of help desk, customer service, or IT support experience
  • Basic understanding of Windows 10/11 and Microsoft 365 applications
  • Familiarity with common desktop hardware, printers, and peripherals
  • Strong customer-service orientation with clear written and verbal communication skills
  • Ability to follow documented procedures and escalate issues appropriately
  • High school diploma or equivalent experience

Preferred Qualifications

  • Industry certifications or coursework such as CompTIA A+, MS-900, or AZ-900, or active pursuit of these credentials
  • Experience with ITSM or ticketing platforms such as ServiceNow, Atera, Freshservice, or similar tools
  • Familiarity with Entra ID (Azure AD) and Active Directory fundamentals
  • Experience supporting remote and hybrid users
  • Prior IT internship, technical lab, or home-lab experience

Core Competencies

  • Friendly, patient, customer-focused attitude
  • Eagerness to learn and develop technical skills
  • Strong organizational skills and consistent follow-through
  • Ability to explain technical steps in clear, plain language
  • Dependable team player

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