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Microsoft Help Desk Remote Jobs in Ohio (NOW HIRING)

BravoTech

IT Service Desk II

Columbus, OH · On-site +1

Remote (Candidates must reside within commuting distance of the Central Ohio area.) Key ... or Help Desk support in a fast-paced environment. * Strong knowledge of Windows 10/11, Microsoft ...

US Urology Partners

IT Service Desk Tier 2

Columbus, OH · Remote

About the Role The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This ...

switchlist

Create the majority of content for our support/help desk * Own the customer webchat channel ... remote. Employment Type: FULL_TIME

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Microsoft Help Desk Remote information

What is a Microsoft Help Desk Remote?

Microsoft Help Desk Remote jobs involve providing technical support and troubleshooting assistance to users of Microsoft products and services, such as Windows, Office, and Microsoft 365, from a remote location. Employees in these roles typically handle customer inquiries, resolve software or hardware issues, and guide users through problem-solving steps via phone, chat, or email. These positions require strong communication skills, technical knowledge of Microsoft products, and the ability to work independently from home or another remote setting.

What are some typical challenges faced by remote Microsoft Help Desk professionals, and how can they effectively address them?

Remote Microsoft Help Desk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, managing multiple support requests simultaneously, and maintaining clear communication with users who may have varying levels of technical knowledge. To address these challenges, leveraging remote diagnostic tools, setting clear expectations with users, and utilizing knowledge bases or documentation can be highly effective. Additionally, regular collaboration with team members through chat or video meetings helps ensure consistent support quality and knowledge sharing.

What is the difference between Microsoft Help Desk Remote vs Technical Support Specialist?

AspectMicrosoft Help Desk RemoteTechnical Support Specialist
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, help desk or call center settingOn-site or remote, technical support roles in various industries
Industry UsageIT support, software companies, tech service providersIT, telecommunications, hardware/software companies

Microsoft Help Desk Remote and Technical Support Specialist roles share similar certifications and work environments, often involving remote support for software and hardware issues. However, Microsoft Help Desk Remote positions are typically focused on supporting Microsoft products specifically, while Technical Support Specialists may handle a broader range of technologies and on-site support. Both roles are essential in IT support, but the Microsoft Help Desk Remote role emphasizes Microsoft expertise and remote troubleshooting skills.

What skills and qualifications are needed to thrive as a Microsoft Help Desk Remote specialist?

To thrive as a Microsoft Help Desk Remote specialist, you need a solid understanding of Windows operating systems, Microsoft Office applications, troubleshooting techniques, and often an associate degree or relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems like ServiceNow or Zendesk, and knowledge of Active Directory are typically required. Exceptional communication, patience, and problem-solving skills help you efficiently assist users and resolve technical issues from a distance. These abilities are crucial for providing timely, effective support and ensuring user satisfaction in a remote IT environment.
What are the most commonly searched types of Microsoft Help Desk jobs in Ohio? The most popular types of Microsoft Help Desk jobs in Ohio are:
What are popular job titles related to Microsoft Help Desk Remote jobs in Ohio? For Microsoft Help Desk Remote jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Microsoft Help Desk Remote jobs in Ohio look for? The top searched job categories for Microsoft Help Desk Remote jobs in Ohio are:
What cities in Ohio are hiring for Microsoft Help Desk Remote jobs? Cities in Ohio with the most Microsoft Help Desk Remote job openings:
Microsoft Help Desk Remote jobs near you
Infographic showing various Microsoft Help Desk Remote job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Senior Project Support / Federal Travel Help Desk Specialist - NASA Glenn Research Center

asrcfh

Cleveland, OH • Remote

Other

Posted 23 days ago

Job description

ASRC Federal AFSS is a premier provider of systems engineering, software engineering, system integration and project management services for real-time, mission-critical defense systems. We are seeking a Senior Project Support/Senior Federal Travel Help Desk Specialist to provide expert level support to a NASA contract at Cleveland, OH (Glenn Research Center.)  

Job Description: 

The Senior Federal Travel Help Desk Specialist serves as a subject matter expert (SME) supporting NASA travel programs by providing comprehensive travel assistance to government and contractor personnel throughout the entire travel lifecycle.  

This position functions as a primary point of contact for travelers, travel arrangers, approving officials, and financial personnel by resolving complex travel issues, interpreting travel regulations, and providing expert guidance regarding authorizations, reservations, vouchers, reimbursements, and travel system functionality. 

Work Reporting Location: This position will begin as fully remote. Candidates must be located within a reasonable commuting distance of a NASA center, as the role is expected to transition to primarily in-office work based on program needs. 

Responsibilities:  

  • Travel Policy & Regulatory Guidance on NASA policy directives, NASA Procedural Requirements, and federal travel regulations. 

  • Help Desk Operations 

  • Travel Authorization Support for travelers, including but not limited to per diem eligibility, travel documentation & justification, lodging, and transportation. 

  • Travel Voucher Support to ensure compliance with federal regulations, allowable and non-allowable expenses, and guidance on returned travel vouchers. 

  • Travel Systems Support with ConcurGov (CGE) and Go.gov 

  • Process Improvement to assist with job aid development, FAQs, training materials, and developing standard operating procedures (SOPs). 

  • Communicating travel policy updates.  

  • Customer Service Excellence. 

  • Additional duties as assigned.  

Requirements: 

  • Individual must meet government NAC and citizenship/permanent residency requirements for access to NASA GSFC. Extensive background investigation will be performed as a requirement of the job. Some travel may be required. 

  • Comprehensive knowledge of Federal Travel Regulation (FTR). 

  • Experience with supporting NASA travel operations, NASA travel management systems and financial processes, coordinating international scientific or programmatic travel. 

  • Familiarity with Government Travel Charge Card (GTCC) and NASA Center travel office operations. 

  • Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams), Help Desk ticketing systems, Knowledge Management systems, Adobe Acrobat, SharePoint, and Virtual Meeting platforms. 

Desired:  

  • Certifications in Certified Government Travel Professional (CGTP), Global Travel Professional (GTP) 

Education and Experience: 

Education - Bachelor's degree: Equivalent combination of education and federal travel experience may be substituted. 

Experience- 

  • Four or more years of progressively responsible experience supporting federal government travel programs. 

  • Extensive experience interpreting and applying the Federal Travel Regulation (FTR). 

  • Demonstrated experience supporting federal travel help desk operations. 

  • Experience resolving complex travel authorization and voucher issues. 

  • Experience supporting high-volume federal customer service environments. 

Apply