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Microsoft Help Desk Remote Jobs in Ohio (NOW HIRING)

Sentinel

Helpdesk Agent

Dayton, OH · On-site +1

$15 - $19.25/hr

This role requires a combination of remote assistance through the help desk and on-site support to ... Experience with Active Directory and Microsoft 365 Administration. * Working knowledge of DNS and ...

Sentinel

Helpdesk Agent

Dayton, OH · On-site +1

$15 - $19.25/hr

This role requires a combination of remote assistance through the help desk and on-site support to ... Experience with Active Directory and Microsoft 365 Administration. * Working knowledge of DNS and ...

BravoTech

IT Service Desk II

Columbus, OH · On-site +1

Remote (Candidates must reside within commuting distance of the Central Ohio area.) Key ... or Help Desk support in a fast-paced environment. * Strong knowledge of Windows 10/11, Microsoft ...

TEKsystems

Service Desk Analyst

Westlake, OH · Remote

$18 - $23/hr

Experience troubleshooting network-related issues, remote access, and peripheral devices ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

US Urology Partners

IT Service Desk Tier 2

Columbus, OH · Remote

About the Role The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This ...

Drips

Senior Manager, Corporate IT

Cleveland, OH · On-site +1

$127K - $127K/yr

Remote Travel: Limited travel required, estimated at 1 to 2 weeks per year What you'll do Lead and ... help desk ticket to an executive request - is handled with responsiveness, professionalism, and ...

Drips

Senior Manager, Corporate IT

Cleveland, OH · On-site +1

$127K - $127K/yr

Remote Travel: Limited travel required, estimated at 1 to 2 weeks per year What you'll do Lead and ... help desk ticket to an executive request - is handled with responsiveness, professionalism, and ...

switchlist

Create the majority of content for our support/help desk * Own the customer webchat channel ... remote. Employment Type: FULL_TIME

Harris

Deal Desk Contracts Administrator

Delaware, OH · On-site +1

We're looking for an organized, detail-oriented person who can help move managed-services, cloud ... The role is remote and is for anyone who can work remotely in the US or Canada. What your impact ...

New

Harris

Deal Desk Contracts Administrator

Delaware, OH · On-site +1

We're looking for an organized, detail-oriented person who can help move managed-services, cloud ... The role is remote and is for anyone who can work remotely in the US or Canada. What your impact ...

New

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Microsoft Help Desk Remote information

What is a Microsoft Help Desk Remote?

Microsoft Help Desk Remote jobs involve providing technical support and troubleshooting assistance to users of Microsoft products and services, such as Windows, Office, and Microsoft 365, from a remote location. Employees in these roles typically handle customer inquiries, resolve software or hardware issues, and guide users through problem-solving steps via phone, chat, or email. These positions require strong communication skills, technical knowledge of Microsoft products, and the ability to work independently from home or another remote setting.

What skills and qualifications are needed to thrive as a Microsoft Help Desk Remote specialist?

To thrive as a Microsoft Help Desk Remote specialist, you need a solid understanding of Windows operating systems, Microsoft Office applications, troubleshooting techniques, and often an associate degree or relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems like ServiceNow or Zendesk, and knowledge of Active Directory are typically required. Exceptional communication, patience, and problem-solving skills help you efficiently assist users and resolve technical issues from a distance. These abilities are crucial for providing timely, effective support and ensuring user satisfaction in a remote IT environment.

What are some typical challenges faced by remote Microsoft Help Desk professionals, and how can they effectively address them?

Remote Microsoft Help Desk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, managing multiple support requests simultaneously, and maintaining clear communication with users who may have varying levels of technical knowledge. To address these challenges, leveraging remote diagnostic tools, setting clear expectations with users, and utilizing knowledge bases or documentation can be highly effective. Additionally, regular collaboration with team members through chat or video meetings helps ensure consistent support quality and knowledge sharing.

What is the difference between Microsoft Help Desk Remote vs Technical Support Specialist?

AspectMicrosoft Help Desk RemoteTechnical Support Specialist
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, help desk or call center settingOn-site or remote, technical support roles in various industries
Industry UsageIT support, software companies, tech service providersIT, telecommunications, hardware/software companies

Microsoft Help Desk Remote and Technical Support Specialist roles share similar certifications and work environments, often involving remote support for software and hardware issues. However, Microsoft Help Desk Remote positions are typically focused on supporting Microsoft products specifically, while Technical Support Specialists may handle a broader range of technologies and on-site support. Both roles are essential in IT support, but the Microsoft Help Desk Remote role emphasizes Microsoft expertise and remote troubleshooting skills.

What are the most commonly searched types of Microsoft Help Desk jobs in Ohio?

The most popular types of Microsoft Help Desk jobs in Ohio are:

What are popular job titles related to Microsoft Help Desk Remote jobs in Ohio?

For Microsoft Help Desk Remote jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Microsoft Help Desk Remote jobs in Ohio look for?

The top searched job categories for Microsoft Help Desk Remote jobs in Ohio are:

What cities in Ohio are hiring for Microsoft Help Desk Remote jobs?

Cities in Ohio with the most Microsoft Help Desk Remote job openings:

Microsoft Help Desk Remote jobs near you
Infographic showing various Microsoft Help Desk Remote job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Helpdesk Agent

Sentinel

Dayton, OH • On-site, Remote

$15 - $19.25/hr

Other

Medical, Dental, Vision, Retirement

Posted 9 days ago

Sentinel Real Estate rating

8.1

Company rating: 8.1 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

46th of 256 rated facilities management

Job description

Responsibilities
As a Helpdesk agent, you will be responsible for providing technical support to end-users, resolving IT issues, and maintaining the overall functionality of computer systems within an organization. This role requires a combination of remote assistance through the help desk and on-site support to address hardware and software-related problems. This is a full-time, onsite position based at our client's location in Dayton, OH.
Qualifications
  • 2+ years of experience in a Help Desk, Service Desk, or Technical Support role.
  • Strong working knowledge of Windows 10/11.
  • Experience with Active Directory and Microsoft 365 Administration.
  • Working knowledge of DNS and DHCP.
  • Experience supporting iMac and MacBook environments.
  • Experience troubleshooting Chromebooks and Windows laptops.
  • Experience working with IT ticketing/help desk systems.
  • Required expertise with tools like Intune & Autopilot, and SCCM
  • Excellent verbal and written communication skills.
  • Strong customer service and interpersonal skills.
  • Strong organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment.
  • The candidate must have a car, as this position requires travel between location and the transportation of equipment
  • A valid driver's license and proof of vehicle insurance will be required
  • Legally authorized to work in the US without sponsorship
  • Must demonstrate a "can-do" attitude

We focus on candidates that display our "ACE" factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
What you get:
We offer weekly competitive pay, medical, dental, vision, 401K and more.
Overview
MOTIVATED.....make IT happen!
Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!
About Us:
Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.
If you are MOTIVATED... you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!
If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team. Learn more at www.sentinel.com/careers.
As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.
Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.
If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.
The "Know Your Rights" Poster is available here
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
Sentinel EEO Policy Statement is available here.
https://www.sentinel.com/about/diversity

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