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Apprentice It Support Jobs in Ohio (NOW HIRING)

AVI Foodsystems, Inc.

IT Support Specialist

Warren, OH · On-site

AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of IT Support Specialist at our Headquarters location in Warren, OH. This is an on-site position that will be ...

Donatos Pizza

IT Support Specialist

Columbus, OH · Hybrid

Position Summary The IT Support Specialist is responsible for providing comprehensive technical support for store and home office operations, troubleshooting end user problems, and following ...

Donatos Pizza

IT Support Specialist

Columbus, OH · Hybrid

Position Summary The IT Support Specialist is responsible for providing comprehensive technical support for store and home office operations, troubleshooting end user problems, and following ...

Legacy Health Services

IT Support Analyst I

Parma, OH · On-site

IT Support Analyst I Parma, OH (On-Site) Travel Throughout Ohio Required CarePoint IT Services is a growing Managed Services Provider specializing in skilled nursing, rehabilitation, hospice, and ...

MPW

IT Support Specialist

Hebron, OH

We're looking for a dependable IT Support Specialist to provide responsive technical support and excellent service to computer, phone, and mobile device users across multiple locations. This role ...

Hartville Hardware

Senior IT Support Technician

Hartville, OH · On-site

$19 - $26.25/hr

Corporate • Information Technology IT Department Senior IT Support Technician HRM Enterprises • Corporate Full-TimeSundays OffIT • Tier 2 & Leadership Department Information Technology Position ...

U.S. Navy

IT Support Specialist

Coshocton, OH · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

U.S. Navy

IT Support Specialist

North Industry, OH · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

U.S. Navy

IT Support Specialist

Ontario, OH · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

U.S. Navy

IT Support Specialist

Monroe, OH · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

U.S. Navy

IT Support Specialist

Mayfield, OH · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

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All JobsApprentice It Support JobsApprentice It Support Jobs in Ohio

Apprentice It Support information

What is an apprentice IT support?

Apprentice IT Support roles are entry-level positions designed for individuals starting their careers in the information technology sector. Apprentices work under the guidance of experienced IT professionals, assisting with tasks like troubleshooting technical issues, setting up hardware and software, and providing support to end-users. These roles combine on-the-job training with classroom-based learning, allowing apprentices to develop practical skills while studying towards industry-recognized qualifications. It's a great pathway for those who want to gain experience and earn while they learn.

What are the key skills and qualifications needed to thrive as an apprentice IT support?

To thrive as an Apprentice IT Support, you need a foundational understanding of computer hardware, software, networking concepts, and typically a relevant IT qualification or ongoing study. Familiarity with troubleshooting tools, operating systems (such as Windows and macOS), and ticketing systems like ServiceNow or Jira is commonly required. Strong problem-solving abilities, communication, and patience are vital soft skills for assisting users and learning on the job. These skills and qualities ensure efficient issue resolution, excellent user support, and effective learning in a dynamic IT environment.

What are some typical challenges faced by apprentice IT support staff, and how can they be managed effectively?

Apprentice IT Support staff often encounter challenges such as troubleshooting unfamiliar technical issues, balancing multiple support requests, and communicating complex solutions to non-technical users. To manage these challenges, it's important to stay organized, ask questions when unsure, and actively seek feedback from more experienced team members. Building strong communication skills and using available documentation or knowledge bases can also help apprentices learn quickly and provide effective support. As you gain experience, these challenges become valuable learning opportunities that enhance your technical and problem-solving abilities.

What is the difference between Apprentice It Support vs Help Desk Technician?

AspectApprentice It SupportHelp Desk Technician
CertificationsEntry-level, often no formal certifications requiredBasic certifications like CompTIA A+ may be preferred
Work EnvironmentTraining-focused, supervised environment, often in a learning phaseOperational, providing technical support to users
ResponsibilitiesLearning and assisting with basic IT tasks, gaining experienceResolving user issues, troubleshooting hardware/software

The main difference is that an Apprentice It Support is in a learning phase, focusing on gaining skills under supervision, while a Help Desk Technician is a more experienced role responsible for providing technical support to end-users. Apprentices typically have less experience and may require training, whereas Help Desk Technicians handle day-to-day support tasks independently.

What are the most commonly searched types of It Support jobs in Ohio?

The most popular types of It Support jobs in Ohio are:

What are popular job titles related to Apprentice It Support jobs in Ohio?

For Apprentice It Support jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Apprentice It Support jobs in Ohio look for?

The top searched job categories for Apprentice It Support jobs in Ohio are:

What cities in Ohio are hiring for Apprentice It Support jobs?

Cities in Ohio with the most Apprentice It Support job openings:

Apprentice It Support jobs near you
Infographic showing various Apprentice It Support job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 21% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

IT Support Specialist

AVI Foodsystems, Inc.

Warren, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

AVI Foodsystems rating

6.2

Company rating: 6.2 out of 10

Based on 171 frontline employees who took The Breakroom Quiz

34th of 68 rated caterers

Job description

AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of IT Support Specialist at our Headquarters location in Warren, OH. This is an on-site position that will be scheduled Monday through Friday with some on-call as needed.
Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday.
Duties & Responsibilities:
  • Support 350 local users and 1,700 remote users
  • Track all issues, troubleshooting steps, and solutions in real time using the helpdesk ticketing system
  • Maintain accurate inventory of technology assets including hardware, software, and licensing
  • Independently review user manuals and identify solutions to complex issues
  • Prioritize, diagnose, and resolve issues pertaining to computers, printers, peripherals, and phone equipment
  • Support Windows, Microsoft Office, Active Directory, and other commercial and proprietary software
  • Support networked multifunction units to include printing, scanning, and faxing
  • Work through vendor support including: Dell, HP, Xerox, Microsoft, Juniper and several specialty software companies
  • Support point of sale (POS) systems
  • Follow up on closed tickets to verify satisfactory resolution
  • Participate in structured cabling/wiring as required
  • Setup and/or assist with technology for presentations
  • Endeavor to resolve issues on first call without escalation
  • Escalate appropriately to specialty IT groups
  • Install and upgrade software on end user computer

Requirements:
  • Experience in hardware, software, and network troubleshooting, or equivalent training and/or education
  • Customer service training and/or experience
  • Ability to handle interactions with diplomacy and tact
  • Ability to gauge the user's technical ability and communicate in appropriate technical or non-technical language
  • Minimum of 1 years� experience in an IT support organization or equivalent education with Information Technology focus
  • Excellent interpersonal skills
  • Strong verbal and written skills in order to provide effective phone, desk-side, and email support
  • Self-motivated to learn and support new and fast-changing technologies on multiple platforms
  • Ability to travel up to 15% of scheduled hours, which may include overnight stays

Benefits:
  • A family culture and atmosphere
  • Competitive compensation
  • Health, dental, vision, and life insurance for full-time team members
  • 401(k) with generous company match
  • Paid vacations and holidays
  • Immense training and growth opportunities

We conduct pre-employment drug testing. EOE

What AVI Foodsystems employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

AVI Foodsystems logo

About AVI Foodsystems

Sourced by ZipRecruiter

Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday.

Industry

Food services and drinking places

Company size

5,001 - 10,000 Employees

Headquarters location

Warren, OH, US

Year founded

1960

Social media

Twitter

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