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Customer Service It Support Jobs in Ohio (NOW HIRING)

Hana Technologies, Inc.

IT Support Specialist

Solon, OH

$40K - $50K/yr

The IT Support Specialist serves as the primary point of contact for end-user technology support, delivering exceptional customer service while ensuring employees have the technology and resources ...

Amicis Global

IT Support

Columbus, OH · On-site

$24 - $25/hr

Title: IT Customer Support Location: Columbus, OH 43219 Duration: 12+ Months Pay: $24/hr on W2 Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking ...

TCC Technology

IT Support Technician

Westlake, OH · On-site

$20 - $22/hr

Service requests must be handled within the Ticket Response Priority Chart. * Install and maintain ... Facilitate warranty replacement parts for customer equipment, and communicate with vendors ...

pepperconstruction

IT Support Specialist

Dublin, OH · On-site

IT Support Specialist We are seeking a detailoriented, customerfocused IT Support Specialist to ... Strong customer service and communication skills. * Understanding of networking basics (IP, DNS ...

K&M Tire

IT Support Representative

Delphos, OH · On-site

$18 - $20/hr

The IT TECHNICAL SUPPORT REPRESENTATIVE I, II, III reports directly to the IT Support Supervisor ... Demonstrates strong communication and customer service skills * To be service oriented with ...

CSafe Global

IT Support Analyst

Monroe, OH · On-site

The IT Support Analyst is responsible for delivering frontline technical support to end users ... Maintain a positive, professional, customer-service-oriented approach with end users at all levels ...

Amicis Global

IT Support

Columbus, OH · On-site

$20 - $22/hr

Title: IT Customer Support Location: Columbus, OH Duration: 6-12 Months Executive Summary: The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel ...

Drive

IT Support Specialist

Bellevue, OH · On-site

With a focus on efficiency and quality, we are dedicated to helping our customers succeed in today ... Our team of experts is committed to delivering the highest level of service and support to ensure ...

AVI Foodsystems

IT Support Specialist

Cleveland, OH

... role of IT Support Specialist at our Headquarters location in Warren, OH. This is an on-site ... Customer service training and/or experience * Ability to handle interactions with diplomacy and ...

AVI Foodsystems

IT Support Specialist

Warren, OH · On-site

... role of IT Support Specialist at our Headquarters location in Warren, OH. This is an on-site ... Customer service training and/or experience * Ability to handle interactions with diplomacy and ...

AVI Foodsystems

IT Support Specialist

Akron, OH · On-site

... role of IT Support Specialist at our Headquarters location in Warren, OH. This is an on-site ... Customer service training and/or experience * Ability to handle interactions with diplomacy and ...

AVI Foodsystems, Inc.

IT Support Specialist

Warren, OH · On-site

... role of IT Support Specialist at our Headquarters location in Warren, OH. This is an on-site ... Customer service training and/or experience * Ability to handle interactions with diplomacy and ...

AVI Foodsystems, Inc

IT Support Specialist

Akron, OH

... role of IT Support Specialist at our Headquarters location in Warren, OH. This is an on-site ... Customer service training and/or experience * Ability to handle interactions with diplomacy and ...

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All JobsCustomer Service It Support JobsCustomer Service It Support Jobs in Ohio

Customer Service It Support information

See Ohio salary details

$11

$18

$26

How much do customer service it support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer service it support in Ohio is $18.25, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $19.90 per hour, depending on experience, location, and employer.

What is a Customer Service IT Support specialist?

A Customer Service IT Support specialist is a professional who assists customers with technical issues related to computer systems, software, and hardware. They troubleshoot problems, provide guidance, and ensure that users can effectively use technology products or services. These specialists often work via phone, email, chat, or in person, and may also help with installations, updates, and security concerns. Their goal is to resolve technical issues efficiently and provide a positive customer experience.

What are the key skills and qualifications needed to thrive as a Customer Service IT Support specialist?

To thrive as a Customer Service IT Support specialist, you need a solid understanding of computer systems, troubleshooting skills, and typically a degree or certification in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and common operating systems is also important. Excellent communication, patience, and problem-solving abilities help build rapport with users and resolve issues efficiently. These skills ensure timely and effective technical support, leading to higher customer satisfaction and smooth business operations.

How does a Customer Service IT Support role typically collaborate with other departments to resolve technical issues?

In a Customer Service IT Support position, you’ll often work closely with various departments such as engineering, product management, and operations to efficiently resolve user issues. This collaboration may involve escalating complex problems to specialized technical teams, gathering detailed information from end-users, and ensuring clear communication between all parties. Building strong relationships with internal teams is key to delivering timely solutions and enhancing the overall customer experience. You’ll also participate in regular meetings or ticket reviews to track progress and share feedback for process improvements.

What is the difference between Customer Service IT Support vs Help Desk Technician?

AspectCustomer Service IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, Microsoft Certified, ITIL (sometimes)
Work EnvironmentCustomer-facing, remote or on-site, support for end-usersHelp desk, remote or on-site, troubleshooting technical issues
Employer & Industry UsageIT service providers, corporate IT departments, tech support companiesIT support centers, corporate IT, tech service providers
Common Search & ComparisonCustomer Service IT Support vs Help Desk Technician

Customer Service IT Support and Help Desk Technicians both assist users with technical issues, often requiring similar certifications and working in support environments. The main difference lies in their focus: Customer Service IT Support emphasizes communication and customer interaction, while Help Desk Technicians focus more on technical troubleshooting and problem resolution. Both roles are essential in IT support structures and often overlap in skills and responsibilities.

What are popular job titles related to Customer Service It Support jobs in Ohio?

For Customer Service It Support jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Service It Support jobs in Ohio look for?

The top searched job categories for Customer Service It Support jobs in Ohio are:

What cities in Ohio are hiring for Customer Service It Support jobs?

Cities in Ohio with the most Customer Service It Support job openings:

Customer Service It Support jobs near you
Infographic showing various Customer Service It Support job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $37,957 per year, or $18.2 per hour.

IT Support Specialist

Hana Technologies, Inc.

Solon, OH

$40K - $50K/yr

Full-time

Re-posted 12 days ago

Job description

The IT Support Specialist serves as the primary point of contact for end-user technology support, delivering exceptional customer service while ensuring employees have the technology and resources needed to perform their jobs effectively.
This role provides first and second-level technical support for workstations, laptops, mobile devices, printers, Microsoft 365 applications, and user accounts. The IT Support Specialist is responsible for resolving technical issues, deploying end-user technology, maintaining asset records, and escalating infrastructure-related issues when appropriate.
Minimum Qualifications:
  • Associate's degree in Information Technology or equivalent experience.
  • Two (2) or more years of Help Desk or Desktop Support experience.
  • Experience supporting Windows 11 and Microsoft 365.
  • Experience working within an IT ticketing system.
  • Strong customer service, communication, and problem-solving skills.
  • CompTIA A+, Network+, or Microsoft Fundamentals certifications preferred.
  • Experience supporting users in a manufacturing environment preferred.
Essential Job Functions:
End User Support -
  • Serve as the primary point of contact for IT support requests.
  • Troubleshoot hardware, software, Microsoft 365, and end-user technology issues.
  • Support Windows workstations, laptops, mobile devices, printers, conference room technology, and remote users.
  • Document all support activities within the IT ticketing system.
End Device Deployment amp; Administration -
  • Prepare, configure, deploy, and replace end-user computing devices.
  • Install required software and maintain workstation standards.
  • Coordinate hardware refreshes and equipment deployments.
  • Maintain hardware inventory and asset records.
User Administration -
  • Create, modify, and disable user accounts.
  • Administer Microsoft 365 licensing, security groups, distribution groups, and mailboxes.
  • Support employee onboarding and offboarding activities.
  • Assist users with password resets and multi-factor authentication (MFA).
Documentation amp; Customer Service -
  • Maintain knowledge base articles, deployment documentation, and asset inventories.
  • Communicate technical information in a clear, business-friendly manner.
  • Prioritize support requests, maintain high customer satisfaction, and escalate issues appropriately.
Knowledge, Skills, amp; Abilities:
  • Windows 11
  • Microsoft 365
  • Active Directory User Administration
  • Basic Networking
  • Hardware amp; Peripheral Troubleshooting
  • Printer amp; Mobile Device Support
  • Remote Support Tools
  • IT Documentation
  • Customer Service
  • Time Management
  • Problem Solving
Physical Requirements:
  • Ability to work at a desk and computer workstation for extended periods
  • Standard office environment; no heavy lifting or physical requirements beyond normal office work

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