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Associate It Support Jobs (NOW HIRING)

Ellucian

Associate Support Technician

Reston, VA · On-site

$23.25 - $27.25/hr

A successful Associate IT Support Engineer is capable of working within department policies and procedures and able to identify opportunities for improvement in services and technology. Where you ...

BMZ USA, INC

IT Support Technician

Virginia Beach, VA

$19.75 - $27.25/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience * Minimum of 2-3 years of experience in IT support, desktop support ...

TCC Technology

IT Support Technician

Westlake, OH · On-site

$20 - $22/hr

We are seeking an IT Support Technician to join our team! You will resolve computer-related issues for our clients in a wide array of industries. ROLE AND RESPONSIBILITIES • Provide remote and on ...

All Lines Technology

IT Support Technician

Pittsburgh, PA · On-site

$20.75 - $28.75/hr

Associate's degree in Information Technology, Computer Science, or a related field. * Proven experience as a Computer Support Specialist or similar role. * Strong technical background with advanced ...

Golden Nugget

IT Support Tech

Atlantic City, NJ · On-site

$21/hr

Overview IT Support Technician It is the responsibility of the IT Support Tech to work across a ... College training equivalent to Associate's degree in computer technology or equivalent technical ...

Sprinter Health

IT Support Specialist

Atlanta, GA · On-site

Required : • Associate's degree or equivalent technical training in Information Technology, Computer Science, or a related field. • 2+ years of experience in a corporate IT support, helpdesk, or ...

BradyPLUS

IT Support Specialist

Auburn, NY · On-site

$24.04 - $28.85/hr

General information Name IT Support Specialist Ref # 3090 City Auburn State New York Country United ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field ...

Ontic

IT Support Technician

Chatsworth, CA · On-site

$21 - $26/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred. * 1+ years of IT support or help desk experience. * Knowledge of Windows, Microsoft 365 ...

Ubertal Inc

IT Support Specialist

Tucker, GA · On-site

Title: IT Support Specialist | Systems & Application Support Location: Onsite -- Tucker, GA Duration: Contract | Full-Time | 6-Month Contract We are seeking an IT Support Specialist (also known as a ...

Career Personnel

IT Support Technician

Montgomery, AL

$18 - $24.75/hr

Requirements * Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * Minimum of 1-3 years of IT support or help desk experience.

DYOPATH

IT Support Specialist

Sanford, NC · On-site

$25/hr

Join DYOPATH as an IT Support Specialist Are you energized by providing hands-on technical support ... Associate degree required * Minimum of five (5) years of experience in the networking field

All Lines Technology

IT Support Technician

Pittsburgh, PA · On-site

$20.75 - $28.75/hr

Required : • Associate's degree in Information Technology, Computer Science, or a related field. • Proven experience as a Computer Support Specialist or similar role. • Strong technical ...

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Associate It Support information

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How much do associate it support jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for associate it support in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Associate IT Support, and why are they important?

To thrive as an Associate IT Support, a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting techniques is essential, often supported by a relevant degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure timely technical support, minimize downtime, and help maintain smooth IT operations within an organization.

Which IT job is the highest paid?

In the IT field, roles such as IT Director, Chief Information Officer (CIO), and Solutions Architect tend to be the highest paid, often earning six-figure salaries or more. These positions typically require extensive experience, advanced certifications, and strong leadership skills, with salaries varying based on industry and location.

What are some common challenges faced by Associate IT Support professionals, and how can they effectively address them?

Associate IT Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under time pressure and managing multiple support requests simultaneously. Effective communication is key, as they must clearly explain solutions to users with varying levels of technical knowledge. Staying organized, prioritizing tickets, and continuously updating their technical skills can help them overcome these challenges. Collaborating closely with other IT team members and utilizing knowledge bases or documentation also contributes to quicker problem resolution.

What is the difference between Associate It Support vs Help Desk Technician?

AspectAssociate It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SCA
Work EnvironmentCorporate, SMBs, IT departmentsHelp desks, IT support centers, customer service
Job ResponsibilitiesBasic troubleshooting, hardware/software support, user assistanceResponding to user issues, ticket management, troubleshooting

Associate It Support and Help Desk Technician roles often overlap in certifications and work environments. Both provide technical support, but Associate It Support may involve more proactive hardware and network tasks, while Help Desk Technicians focus on user issue resolution and ticket handling. Understanding these differences helps job seekers target the right roles in IT support.

What are Associate IT Support roles?

Associate IT Support roles are entry-level positions responsible for assisting with basic technical issues, troubleshooting hardware and software problems, and providing support to end-users within an organization. They often handle tasks like resetting passwords, installing software, setting up workstations, and responding to IT help desk tickets. These roles serve as a starting point for a career in information technology, offering valuable experience and exposure to a wide range of IT systems and processes.

Is AI replacing tech support?

AI is automating certain routine tasks in IT support, such as troubleshooting common issues and providing basic assistance. However, associate IT support roles still require human skills for complex problem-solving, customer communication, and system management, making AI a complement rather than a complete replacement.

What job makes $10,000 a month without a degree?

An Associate IT Support role typically does not pay $10,000 a month without significant experience or specialized skills. High-paying tech roles such as software developers, cloud engineers, or cybersecurity specialists can reach that level, often requiring certifications, technical expertise, and sometimes a degree or equivalent experience. Freelance consulting or entrepreneurial ventures in tech may also achieve this income without formal degrees.

What is associate technical support?

An associate technical support role involves assisting users with troubleshooting hardware, software, and network issues. It typically requires good communication skills, basic technical knowledge, and familiarity with support tools like ticketing systems. The position often involves working in a help desk or support center environment and may require relevant certifications such as CompTIA A+.
More about Associate It Support jobs
What cities are hiring for Associate It Support jobs? Cities with the most Associate It Support job openings:
What are the most commonly searched types of It Support jobs? The most popular types of It Support jobs are:
What states have the most Associate It Support jobs? States with the most job openings for Associate It Support jobs include:
What job categories do people searching Associate It Support jobs look for? The top searched job categories for Associate It Support jobs are:
Associate It Support jobs near you
Infographic showing various Associate It Support job openings in the United States as of June 2026, with employment types broken down into 63% Full Time, 30% Part Time, and 7% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $40,699 per year, or $19.6 per hour.
Associate Support Technician

Associate Support Technician

Ellucian

Reston, VA • On-site

$23.25 - $27.25/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 3 days ago

Job description

Together we are powering the future of Higher Education
Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.
About the Opportunity
We are seeking to hire an Associate IT Support Engineer who will be an agent of the IT Department in supporting end users in their use of office technology. This can include desktop and laptop hardware, software and shared technology. A successful Associate IT Support Engineer is capable of working within department policies and procedures and able to identify opportunities for improvement in services and technology.
Where you will make an impact
  • Provide support to all Ellucian employees and serve as the escalation point of contact to the help desk and Tier 2 teams.
  • Expertise with the following: Windows desktop Operating Systems, Outlook, Network, MAC Systems, Video Conferencing, and Audio.
  • Maintains awareness of new and emerging technologies and products provided by IT.
  • Coordinate with other departments and business stakeholders on technology deployments, system upgrades and maintenance outages.
  • Communicate maintenance schedules, operational issues and impacts to IT management and business users.
  • Encourage communication of new ideas, solutions, suggestions and problems.
  • Provide feedback regarding IT methodologies, standards and industry leading practices.
  • Research and implement tools and technology that will enhance the way we provide services to our employees.
  • Ensures timely resolution/referral of employee's problems by documenting the impact to the employee and by assigning an appropriate priority and resolution goal.
  • Facilities support, including audio-visual systems.

What you will bring
  • Knowledge in the Windows OS and core desktop software configuration.
  • Technical skills designing, documenting and implementing projects.
  • Ability to triage systems down situations.
  • Solid understanding on mobile devices (iPhone, Android.)
  • Understanding of Mac, iOS configurations and support.
  • Understanding of the product flow patch management, software distribution/deployment and imaging technologies such as SCCM, IBM BigFix etc.
  • Knowledge of end user applications and hardware including: Microsoft Office, Crowdstrike AV, Cloud based storage platforms, Zoom Video Conferencing, Dell and Apple laptops

What makes #Ellucianlife
  • Comprehensive health coverage: medical, dental, and vision
  • Flexible time off
  • Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
  • 401k w/ match & BrightPlan - to help you save for the future
  • Parental Leave
  • 5 charitable days to support the community that supports us
  • Telemedicine
  • Wellness
    • Headspace Care (mental health)
    • Wellbeats (virtual fitness classes)
  • RethinkCare & Wellthy- caregiver support
  • Diversity and inclusion programs which provide access to internal employee resource groups
  • Employee referral bonuses to encourage the addition of great new people to the team
  • We Foster a learning culture with:
    • Education Assistance Program
    • Professional development opportunities

#LI-RB1
#LI-Hybrid

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