ZipRecruiter

Log In

1

Associate It Support Jobs (NOW HIRING)

BradyPLUS

IT Support Specialist

Auburn, NY · On-site

$24.04 - $28.85/hr

General information Name IT Support Specialist Ref # 3090 City Auburn State New York Country United ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field ...

Nextgen Technologies

IT Support Engineer

San Mateo, CA

$70K/yr

Role : IT Support Engineer Location : San Mateo, CA Salary: $70K/Year + Benefits and Bonus Position: Full Time Description: Looking for a qualified and high-energy IT Support Engineer to handle desk ...

Vitalsearchgroup

IT Support Supervisor

Mobile, AL · Remote

Associate's degree in Clinical Informatics, Computer Science, Business, Information Technology, or ... Experience leading teams, managing priorities, and supporting remote employees * Strong ...

Ubertal Inc

IT Support Specialist

Tucker, GA · On-site

Title: IT Support Specialist | Systems & Application Support Location: Onsite -- Tucker, GA Duration: Contract | Full-Time | 6-Month Contract We are seeking an IT Support Specialist (also known as a ...

Southern Pioneer Property & Casualty Ins Co

Be Seen First

IT Support Specialist

Jonesboro, AR · On-site

$40K - $50K/yr

... Associate degree (2 years) in Information Technology or a related field preferred, OR • At least three (2) years of experience working in Information Technology • Basic Microsoft 365 ...

Vital Holdings LLC

Information Technology Support

Memphis, TN · On-site

$19.25 - $26.50/hr

The IT Support position is responsible for monitoring and maintaining computer systems and networks within VRC Companies, LLC (the "Company" or "VRC") in a technical support role. Essential Functions:

STR

IT Support Specialist

Arlington, VA · On-site

They are seeking an IT Support Specialist to provide first-line IT support, troubleshoot issues, and collaborate with the IT team in a mission-driven environment. Responsibilities : • Provide first ...

On The DOT Screenings

IT Support Specialist

Chicago, IL

$29 - $37/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience). * 0-1 year of experience in IT support, helpdesk, or technical ...

New

Nextgen Technologies

IT Support Engineer

San Mateo, CA · On-site

$70K/yr

Company Description Role : IT Support Engineer Location : San Mateo, CA Salary: $70K/Year + Benefits and Bonus Position: Full Time Description: Looking for a qualified and high-energy IT Support ...

Ceresti Health

IT Support Specialist

Norwell, MA · On-site

$25 - $30/hr

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field. * Apple Certified Support Professional (ACSP) or equivalent iOS/macOS certification. * Microsoft 365 ...

Greenwood Associates, Inc.

IT Support Technician

Niles, IL · On-site

$24 - $30/hr

Job Type Full-time Description Greenwood Associates Inc. is a family owned and operated distributor ... The IT Support Technician is responsible for providing frontline help desk support to employees ...

Greenwood Associates, Inc.

IT Support Technician

Niles, IL · On-site

$24 - $30/hr

Greenwood Associates Inc. is a family owned and operated distributor of natural fruit and vegetable ... The IT Support Technician is responsible for providing frontline help desk support to employees ...

Amicis Global

IT Support

South Jordan, UT · On-site

$24 - $26/hr

Title: IT Customer Support Location: South Jordan, UT, 84095 Duration: 12+ Months Pay: $25/hr on W2 Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking ...

next page

Showing results 1-20

People also search for

All JobsAssociate It Support Jobs

Associate It Support information

See salary details

$10

$19

$28

How much do associate it support jobs pay per hour?

As of May 30, 2026, the average hourly pay for associate it support in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Associate IT Support, and why are they important?

To thrive as an Associate IT Support, a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting techniques is essential, often supported by a relevant degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure timely technical support, minimize downtime, and help maintain smooth IT operations within an organization.

What are some common challenges faced by Associate IT Support professionals, and how can they effectively address them?

Associate IT Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under time pressure and managing multiple support requests simultaneously. Effective communication is key, as they must clearly explain solutions to users with varying levels of technical knowledge. Staying organized, prioritizing tickets, and continuously updating their technical skills can help them overcome these challenges. Collaborating closely with other IT team members and utilizing knowledge bases or documentation also contributes to quicker problem resolution.

What are Associate IT Support roles?

Associate IT Support roles are entry-level positions responsible for assisting with basic technical issues, troubleshooting hardware and software problems, and providing support to end-users within an organization. They often handle tasks like resetting passwords, installing software, setting up workstations, and responding to IT help desk tickets. These roles serve as a starting point for a career in information technology, offering valuable experience and exposure to a wide range of IT systems and processes.

What is the difference between Associate It Support vs Help Desk Technician?

AspectAssociate It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SCA
Work EnvironmentCorporate, SMBs, IT departmentsHelp desks, IT support centers, customer service
Job ResponsibilitiesBasic troubleshooting, hardware/software support, user assistanceResponding to user issues, ticket management, troubleshooting

Associate It Support and Help Desk Technician roles often overlap in certifications and work environments. Both provide technical support, but Associate It Support may involve more proactive hardware and network tasks, while Help Desk Technicians focus on user issue resolution and ticket handling. Understanding these differences helps job seekers target the right roles in IT support.

More about Associate It Support jobs
What cities are hiring for Associate It Support jobs? Cities with the most Associate It Support job openings:
What are the most commonly searched types of It Support jobs? The most popular types of It Support jobs are:
What states have the most Associate It Support jobs? States with the most job openings for Associate It Support jobs include:
What job categories do people searching Associate It Support jobs look for? The top searched job categories for Associate It Support jobs are:
Associate It Support jobs near you
Infographic showing various Associate It Support job openings in the United States as of May 2026, with employment types broken down into 55% Full Time, 30% Part Time, and 15% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $40,699 per year, or $19.6 per hour.

IT Support Specialist

BradyPLUS

Auburn, NY • On-site

$24.04 - $28.85/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 9 days ago

BradyPLUS rating

6.9

Company rating: 6.9 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

204th of 333 rated retail wholesalers

Job description

General information
Name
IT Support Specialist
Ref #
3090
City
Auburn
State
New York
Country
United States
Function
Information Technology
Description & Requirements
Job Description
The IT Support Specialist is responsible for assisting the IT department in maintaining the company's computer systems, printers, computer hardware, and providing technical support to employees across BradyPLUS locations. This role assists with the daily administration of a network/server environment, installs upgrades, patches, and new applications and equipment, and supports disaster recovery, security, and backup and restore plans. The IT Support Specialist serves as a primary point of contact for end-user technical support, manages incidents and service requests through Freshservice while meeting established SLAs, and supports endpoint management, Microsoft 365 administration, user lifecycle management, phone system support, and compliance with BradyPLUS IT security policies. This position requires full-time onsite work.
Essential Responsibilities:
  • Complete help desk tickets and document resolutions; monitor ticket volume, prioritize requests, and ensure timely response and resolution within established SLAs.
  • Provide on-site and remote technical support for desktops, laptops, mobile devices, printers, audio visual equipment, peripherals, software, and network access across BradyPLUS locations.
  • Maintain network operations and endpoint environment, including PC hardware and software, security tools, firewall/VPN access, printers, phone systems, building security devices, and related upgrades.
  • Set up, configure, provision, and maintain new and existing PCs and mobile devices through manual imaging and Microsoft Intune.
  • Support user onboarding and offboarding, including Active Directory and Microsoft Entra ID account administration, Microsoft 365 licensing, distribution and security groups, and access to network shares, ERP, and CRM systems.
  • Support Microsoft 365 applications and services, including Teams, Outlook, Exchange, SharePoint, and OneDrive.
  • Assist with 8x8 phone system administration, including user provisioning, voicemail setup, and call quality troubleshooting.
  • Monitor backups, review logs, support backup and restore procedures, and assist with incident response for phishing, malware, and other security events.
  • Manage IT asset inventory, equipment deployment, shipping, return processing, secure reimaging, and hardware/software audits.
  • Provide user training, develop knowledge base documentation, support regional IT initiatives and system upgrades, and collaborate with internal IT teams to resolve complex issues and improve service delivery.
  • Additional duties or special projects as assigned.

Experience, Education, & Physical Requirements:
  • Minimum of 2 years of experience in an IT support or help desk role required; experience supporting a multi-site or distributed enterprise environment preferred.
  • High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
  • Strong troubleshooting, problem-solving, organization, and documentation skills with excellent interpersonal and communication abilities and a customer-first approach; ability to manage multiple priorities in a fast-paced environment.
  • Strong knowledge of Windows 10/11 and macOS; familiarity with iOS and Android support; proficiency in Microsoft 365 and basic administration; experience with ticketing systems, Active Directory, Microsoft Entra ID, Intune, network troubleshooting, and endpoint/security tools. Industry certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft certifications are preferred.
  • Ability to provide user training and guidance on IT systems, tools, and best practices; prior experience developing knowledge base articles or procedural documentation preferred.
  • Ability to physically sit at a desk for extended periods and operate a computer; ability to listen and speak clearly on the phone and in person; ability to lift, carry, push, or pull up to 25 pounds occasionally for equipment setup and moves; close mental and visual attention required for data analysis and computer work; and ability to reach, push, pull, stand, walk, stoop, kneel, and crouch as needed for equipment installation and maintenance.

Compensation & Benefits
The pay range for this role is $24.04 to $28.85 per hour. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.
About BradyPLUS:
BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery. We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at www.BradyPLUS.com.
BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.

What BradyPLUS employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply