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Associate It Support Jobs in Edmonton, AB (NOW HIRING)

IT Support Desk Analyst

Edmonton, AB ยท On-site

CA$48K - CA$63K/yr

The IT Support Desk Analyst is the single point of contact for end users regarding issues, inquiries, and requests as they relate to computers, telephony, and IT network. Client interactions may ...

Ensure the delivery of responsive and effective technical support across internal departments and ... Microsoft Certified Azure Administrator Associate, CompTIA Network+ / Security+ / CySA+, ITIL ...

IT Specialist III

Edmonton, AB ยท On-site

CA$110K/yr

Be able to perform as primary support, maintenance, and administration for WCB Enterprise ... As an IT professional you may be contacted outside of regular business hours for response to ...

Advisor IT Application Services

Edmonton, AB ยท On-site +1

CA$85K - CA$110K/yr

Support integrations between Maximo and enterprise applications, including Oracle ERP (Finance and ... in IT support, systems analysis, business analysis, or application support environments.

As an IT Business Analyst, you will be embedded within FLINT's business operations, working across ... Support solution delivery by collaborating with technology teams to scope, prototype, test, and ...

Project implementation and client-facing IT support Why MSPs? Working for an MSP means variety, challenge, and growth. Instead of being limited to one environment, you'll gain exposure to multiple ...

Advisor IT Network Operations

Edmonton, AB ยท Hybrid

CA$80K - CA$105K/yr

Support the implementation of new network technologies and integrate them into existing enterprise ... in IT, Computer Science, Networking, Engineering or a related subject area. A combination of ...

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Associate It Support information

What are the key skills and qualifications needed to thrive as an associate IT support, and why are they important?

To thrive as an Associate IT Support, a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting techniques is essential, often supported by a relevant degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure timely technical support, minimize downtime, and help maintain smooth IT operations within an organization.

What are some common challenges faced by associate IT support professionals, and how can they effectively address them?

Associate IT Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under time pressure and managing multiple support requests simultaneously. Effective communication is key, as they must clearly explain solutions to users with varying levels of technical knowledge. Staying organized, prioritizing tickets, and continuously updating their technical skills can help them overcome these challenges. Collaborating closely with other IT team members and utilizing knowledge bases or documentation also contributes to quicker problem resolution.

What is the difference between Associate It Support vs Help Desk Technician?

AspectAssociate It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SCA
Work EnvironmentCorporate, SMBs, IT departmentsHelp desks, IT support centers, customer service
Job ResponsibilitiesBasic troubleshooting, hardware/software support, user assistanceResponding to user issues, ticket management, troubleshooting

Associate It Support and Help Desk Technician roles often overlap in certifications and work environments. Both provide technical support, but Associate It Support may involve more proactive hardware and network tasks, while Help Desk Technicians focus on user issue resolution and ticket handling. Understanding these differences helps job seekers target the right roles in IT support.

What is an associate IT support?

Associate IT Support roles are entry-level positions responsible for assisting with basic technical issues, troubleshooting hardware and software problems, and providing support to end-users within an organization. They often handle tasks like resetting passwords, installing software, setting up workstations, and responding to IT help desk tickets. These roles serve as a starting point for a career in information technology, offering valuable experience and exposure to a wide range of IT systems and processes.
What are the most commonly searched types of It Support jobs in Edmonton, AB? The most popular types of It Support jobs in Edmonton, AB are:
What are popular job titles related to Associate It Support jobs in Edmonton, AB? For Associate It Support jobs in Edmonton, AB, the most frequently searched job titles are:
What job categories do people searching Associate It Support jobs in Edmonton, AB look for? The top searched job categories for Associate It Support jobs in Edmonton, AB are:
Infographic showing various Associate It Support job openings in Edmonton, AB as of August 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 100% In-person job distribution.

IT Support Manager (NOC Code: 20012)

SUMMIT SUPPORT SERVICES INC.

Spruce Grove, AB โ€ข On-site

CA$75K - CA$92K/yr

Full-time

Re-posted 29 days ago


Job description

Summit Support Services Inc. is seeking a skilled and experienced IT Support Manager to join our dynamic team. The ideal candidate will have significant experience in the healthcare industry and a strong background in IT support, troubleshooting, and cybersecurity.

Key Responsibilities:

Manage the IT support team and oversee daily operations to ensure timely and efficient support delivery.

Install, modify, and make minor repairs to computer hardware and software systems

Develop and implement IT policies and procedures to enhance service delivery and security.

Install software and necessary applications for workflow and train users on new software through various tutorial channels.

Maintain system functionality by testing computer components and ensuring network uptime.

Lead troubleshooting efforts for complex IT issues to minimize downtime and ensure consistent service availability.

Coordinate and collaborate with other departments to support their IT requirements and enhance overall operational efficiency.

Oversee cybersecurity strategies to safeguard company data and IT assets.

Qualifications:

Minimum of 2 years of experience in the healthcare industry.

At least 2 years of experience in a leadership role.

Minimum of 3 years of experience in IT Support Services, focusing on troubleshooting and cybersecurity.

Strong understanding and experience with IT cybersecurity practices.

Excellent communication and leadership skills.

Job Type: Full Time, Permanent

Salary: $75000 to $92,000 Annual / 35 hours per Week

Start Date: As soon as possible

Language: English

Minimum Education: Bachelor’s/ Postgraduate degree in Information Computer Science, Management, or a related field.

No phone calls, please! We will contact suitable applicants who meet our criteria.

Anyone who can legally work in Canada can apply for this job.

How to Apply:

Interested candidates should submit their resume and cover letter to info@summitss.ca. Applications will be accepted until [application deadline].

Join Summit Support Services Inc. and contribute to our mission of elevating the standard of home care by providing compassionate, personalized, and expertly delivered services to individuals and families in need. We are committed to enhancing our clients' quality of life, promoting independence, and fostering a sense of security and well-being. Through dedicated care and unwavering support, we aim to make a positive impact on the lives of those we serve, ensuring they experience comfort, dignity, and the highest level of care in the comfort of their own homes.

Company Description

At Summit Support Service Inc, we are dedicated to raising the bar in home care services by delivering compassionate, personalized, and expertly executed care to individuals and families requiring assistance. Our mission is deeply rooted in enhancing our clients' quality of life by promoting independence and instilling a sense of security and well-being. Our unwavering support aims to make a significant positive impact on the lives of those we serve, ensuring comfort, dignity, and the highest standard of care within the familiar setting of their homes.

Our vision is to establish ourselves as the leading provider of home care services, renowned for exceptional quality, unwavering compassion, and a steadfast commitment to personalized care plans. At Summit Support Service Inc, we aspire to create a nurturing community where individuals are supported to thrive, irrespective of their age or condition. Envisioning a future where every client feels valued, understood, and empowered to lead a fulfilling and meaningful life at home, we are committed to innovation and excellence, constantly setting new benchmarks in the home care industry.

We promise to deliver our home care services with integrity, transparency, and the highest ethical standards. Treating every client with respect, dignity, and empathy is non-negotiable for us. Our caregivers are carefully selected for their expertise, compassion, and dedication to delivering outstanding care. We ensure that each client receives a personalized care plan tailored specifically to their unique needs, allowing them to live comfortably and independently at home. With Summit Support Service Inc, you can have confidence that your loved one is receiving care from capable and caring hands.