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Associate It Support Jobs in Edmonton, AB (NOW HIRING)

Fleetworthy

IT Support Specialist

Edmonton, AB

Associate's degree, certificate program in IT/Computer Science, or demonstrated equivalent ... entry-level IT support. We encourage candidates from all backgrounds to apply - if you are ...

New

GAM Technical Services

L1 Support Hero

Edmonton, AB · On-site

CA$45K - CA$60K/yr

Collaborate closely with other IT support teams to ensure smooth service delivery. * Stay current ... with new technologies, IT tools, and industry best practices to continually improve service quality.

GAM Technical Services

L1 Support Hero

Edmonton, AB

CA$45K - CA$60K/yr

Collaborate closely with other IT support teams to ensure smooth service delivery. Stay current ... with new technologies, IT tools, and industry best practices to continually improve service quality.

EPCOR

Business Analyst (IT)

Edmonton, AB

Are you ready to support major application capital projects that address real business challenges ... BA experience with IT projects in the Utilities sector is considered an asset. As the successful ...

EPCOR

Business Analyst (IT)

Edmonton, AB

Are you ready to support major application capital projects that address real business challenges ... BA experience with IT projects in the Utilities sector is considered an asset. As the successful ...

EPCOR

Business Analyst (IT)

Edmonton, AB · On-site

Are you ready to support major application capital projects that address real business challenges ... BA experience with IT projects in the Utilities sector is considered an asset. As the successful ...

FLINT Corp.

IT Business Analyst

Sherwood Park, AB

As an IT Business Analyst, you will be embedded within FLINT's business operations, working across ... Support solution delivery by collaborating with technology teams to scope, prototype, test, and ...

Wajax

IT Help Desk Intern

Edmonton, AB

Provides phone and in-person support to local and remote site end users on a variety of issues ... Adheres to IT Services Policies, Procedures and Guidelines * Supports organisational change * Other ...

MSP Hire, Inc.

MSP Technician

Edmonton, AB · On-site

Project implementation and client-facing IT support Why MSPs? Working for an MSP means variety, challenge, and growth. Instead of being limited to one environment, you'll gain exposure to multiple ...

Wajax

IT Help Desk Intern

Acheson, AB · On-site

Provides phone and in-person support to local and remote site end users on a variety of issues ... Adheres to IT Services Policies, Procedures and Guidelines * Supports organisational change * Other ...

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All JobsAssociate It Support JobsAssociate It Support Jobs in Edmonton, AB

Associate It Support information

What is an associate IT support?

Associate IT Support roles are entry-level positions responsible for assisting with basic technical issues, troubleshooting hardware and software problems, and providing support to end-users within an organization. They often handle tasks like resetting passwords, installing software, setting up workstations, and responding to IT help desk tickets. These roles serve as a starting point for a career in information technology, offering valuable experience and exposure to a wide range of IT systems and processes.

What are the key skills and qualifications needed to thrive as an associate IT support, and why are they important?

To thrive as an Associate IT Support, a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting techniques is essential, often supported by a relevant degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure timely technical support, minimize downtime, and help maintain smooth IT operations within an organization.

What are some common challenges faced by associate IT support professionals, and how can they effectively address them?

Associate IT Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under time pressure and managing multiple support requests simultaneously. Effective communication is key, as they must clearly explain solutions to users with varying levels of technical knowledge. Staying organized, prioritizing tickets, and continuously updating their technical skills can help them overcome these challenges. Collaborating closely with other IT team members and utilizing knowledge bases or documentation also contributes to quicker problem resolution.

What is the difference between Associate It Support vs Help Desk Technician?

AspectAssociate It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SCA
Work EnvironmentCorporate, SMBs, IT departmentsHelp desks, IT support centers, customer service
Job ResponsibilitiesBasic troubleshooting, hardware/software support, user assistanceResponding to user issues, ticket management, troubleshooting

Associate It Support and Help Desk Technician roles often overlap in certifications and work environments. Both provide technical support, but Associate It Support may involve more proactive hardware and network tasks, while Help Desk Technicians focus on user issue resolution and ticket handling. Understanding these differences helps job seekers target the right roles in IT support.

How to get an entry-level associate IT support job?

To secure an entry-level associate IT support position, candidates should obtain relevant certifications such as CompTIA A+, develop basic technical skills, and gain hands-on experience through internships or personal projects. Strong communication skills and familiarity with common tools like ticketing systems and remote support software are also beneficial.

What are the most commonly searched types of It Support jobs in Edmonton, AB?

The most popular types of It Support jobs in Edmonton, AB are:

What are popular job titles related to Associate It Support jobs in Edmonton, AB?

For Associate It Support jobs in Edmonton, AB, the most frequently searched job titles are:

What job categories do people searching Associate It Support jobs in Edmonton, AB look for?

The top searched job categories for Associate It Support jobs in Edmonton, AB are:

What cities near Edmonton, AB are hiring for Associate It Support jobs?

Cities near Edmonton, AB with the most Associate It Support job openings:

Associate It Support jobs near you
Infographic showing various Associate It Support job openings in Edmonton, AB as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.

IT Support Specialist

Fleetworthy

Edmonton, AB

Full-time

Posted 2 days ago

New

Job description

Role Overview  

We're hiring an enthusiastic and customer-focused IT Support Specialist to join our Help Desk team. This is an entry-level role that is perfect for someone beginning their IT career who is eager to learn and grow in a fast-paced technology environment. As part of the IT Support team, you will be on the front lines supporting team members across the organization - solving everyday technical problems, building relationships, and delivering excellent service. 

 Core Responsibilities  

End-User Support & Customer Service 

  • Serve as the first point of contact for employees experiencing technical difficulties via phone, email, chat, or in person. 
  • Provide friendly, patient, and professional customer service to end-users at all levels of the organization. 
  • Log, track, and resolve incoming help desk tickets in a timely and thorough manner.  

Troubleshooting & Issue Resolution 

  • Diagnose and resolve basic hardware, software, and connectivity issues for end-users across multiple locations. 
  • Escalate complex or unresolved issues to senior IT staff with detailed documentation of steps already taken. 
  • Follow established procedures and knowledge base articles to resolve common support requests.  

Equipment & Setup 

  • Assist in the setup, configuration, and deployment of laptops, desktops, peripherals, and mobile devices for new employees. 
  • Support basic account provisioning and access requests under the guidance of senior IT staff.  

Documentation & Knowledge 

  • Document common issues, resolutions, and how-to guides to help build out Help Desk knowledge base resources. 
  • Follow and help maintain IT procedures and standard operating documentation.  

Other 

  • Assist the IT team with day-to-day operational tasks and project support as needed. 
  • Execute other duties typical of an entry-level IT support role as assigned.  

Skills & Qualifications 

 Required 

  • 0-1 year of IT support, help desk, or customer service experience (internships, co-ops, and volunteer experience welcome). 
  • Basic understanding of Windows and/or Apple operating systems. 
  • Strong interpersonal and communication skills - able to explain technical concepts clearly to non-technical users. 
  • Eagerness to learn, troubleshoot, and adapt to new technologies. 
  • Ability to stay calm and professional under pressure. 
  • Associate's degree, certificate program in IT/Computer Science, or demonstrated equivalent experience or self-study.  

Preferred 

  • Familiarity with Microsoft Active Directory, EntraID Azure, M365 Suite 
  • Any experience with a ticketing system such as Jira Service Management, ServiceNow, or similar. 
  • CompTIA A+ certification or currently pursuing. 
  • Interest in pursuing a long-term career in IT, cybersecurity, or infrastructure.  

Ideal Candidate  

A curious, people-oriented individual who genuinely enjoys helping others and solving problems. You don't need to have all the answers - you need the drive to find them. You take ownership of the tickets you touch, communicate proactively, and leave every interaction better than you found it. You're comfortable asking questions, learning on the fly, and growing with a team that will invest in your development. 

Application Note  

This role will include routine help desk responsibilities and other duties assigned consistent with entry-level IT support. We encourage candidates from all backgrounds to apply - if you are passionate about technology and helping people, we want to hear from you. 

Apply