IT Support Specialist
Edmonton, AB · On-site
Associate's degree, certificate program in IT/Computer Science, or demonstrated equivalent ... entry-level IT support. We encourage candidates from all backgrounds to apply - if you are ...
New
IT Support Specialist
Edmonton, AB · On-site
Associate's degree, certificate program in IT/Computer Science, or demonstrated equivalent ... entry-level IT support. We encourage candidates from all backgrounds to apply - if you are ...
New
IT Support Manager (NOC Code: 20012)
Spruce Grove, AB · On-site
CA$75K - CA$92K/yr
Summit Support Services Inc. is seeking a skilled and experienced IT Support Manager to join our dynamic team. The ideal candidate will have significant experience in the healthcare industry and a ...
Quick apply
IT Support Manager (NOC Code: 20012)
Spruce Grove, AB · On-site
CA$75K - CA$92K/yr
Summit Support Services Inc. is seeking a skilled and experienced IT Support Manager to join our dynamic team. The ideal candidate will have significant experience in the healthcare industry and a ...
Provide strategic leadership and direction for IT support, operations, security, and infrastructure services across the organization * Develop and implement branch strategies, business plans ...
Provide strategic leadership and direction for IT support, operations, security, and infrastructure services across the organization * Develop and implement branch strategies, business plans ...
L1 Support Hero
Edmonton, AB · On-site
CA$45K - CA$60K/yr
Collaborate closely with other IT support teams to ensure smooth service delivery. * Stay current ... with new technologies, IT tools, and industry best practices to continually improve service quality.
Quick apply
L1 Support Hero
Edmonton, AB · On-site
CA$45K - CA$60K/yr
Collaborate closely with other IT support teams to ensure smooth service delivery. * Stay current ... with new technologies, IT tools, and industry best practices to continually improve service quality.
IT Analyst II - Enterprise Imaging
Edmonton, AB · On-site
CA$42.12 - CA$56.86/hr
You'll play a key role in supporting and enhancing technologies that enable healthcare teams across the province to access, manage, and share diagnostic information effectively, helping to improve ...
IT Analyst II - Enterprise Imaging
Edmonton, AB · On-site
CA$42.12 - CA$56.86/hr
You'll play a key role in supporting and enhancing technologies that enable healthcare teams across the province to access, manage, and share diagnostic information effectively, helping to improve ...
L1 Support Hero
CA$45K - CA$60K/yr
Collaborate closely with other IT support teams to ensure smooth service delivery. Stay current ... with new technologies, IT tools, and industry best practices to continually improve service quality.
L1 Support Hero
CA$45K - CA$60K/yr
Collaborate closely with other IT support teams to ensure smooth service delivery. Stay current ... with new technologies, IT tools, and industry best practices to continually improve service quality.
IT Help Desk Analyst - Computer Support Technician
CA$2.7K - CA$3.4K/wk
The Information Technology Division requires one (1) Help Desk Analyst to provide first level/first point of contact IT support for the Edmonton Police Service. The successful candidate will exercise ...
New
IT Help Desk Analyst - Computer Support Technician
CA$2.7K - CA$3.4K/wk
The Information Technology Division requires one (1) Help Desk Analyst to provide first level/first point of contact IT support for the Edmonton Police Service. The successful candidate will exercise ...
New
IT Help Desk Analyst - Computer Support Technician
Edmonton, AB · On-site
CA$2.7K - CA$3.4K/wk
The Information Technology Division requires one (1) Help Desk Analyst to provide first level/first point of contact IT support for the Edmonton Police Service. The successful candidate will exercise ...
New
IT Help Desk Analyst - Computer Support Technician
Edmonton, AB · On-site
CA$2.7K - CA$3.4K/wk
The Information Technology Division requires one (1) Help Desk Analyst to provide first level/first point of contact IT support for the Edmonton Police Service. The successful candidate will exercise ...
New
IT Analyst
Edmonton, AB · On-site
Work closely with the IT team & MSP to ensure that all users receive appropriate service and support, escalating as required * Escalate any concerns or issues with service providers as required
IT Analyst
Edmonton, AB · On-site
Work closely with the IT team & MSP to ensure that all users receive appropriate service and support, escalating as required * Escalate any concerns or issues with service providers as required
Senior IT Analyst
Edmonton, AB · On-site
The Senior IT Analyst will provide technical support for complex IT initiatives by leading projects from planning through implementation, coordinating cross-functional stakeholders, and ensuring ...
Senior IT Analyst
Edmonton, AB · On-site
The Senior IT Analyst will provide technical support for complex IT initiatives by leading projects from planning through implementation, coordinating cross-functional stakeholders, and ensuring ...
Are you ready to support major application capital projects that address real business challenges ... BA experience with IT projects in the Utilities sector is considered an asset. As the successful ...
Are you ready to support major application capital projects that address real business challenges ... BA experience with IT projects in the Utilities sector is considered an asset. As the successful ...
Are you ready to support major application capital projects that address real business challenges ... BA experience with IT projects in the Utilities sector is considered an asset. As the successful ...
Quick apply
Are you ready to support major application capital projects that address real business challenges ... BA experience with IT projects in the Utilities sector is considered an asset. As the successful ...
Are you ready to support major application capital projects that address real business challenges ... BA experience with IT projects in the Utilities sector is considered an asset. As the successful ...
Are you ready to support major application capital projects that address real business challenges ... BA experience with IT projects in the Utilities sector is considered an asset. As the successful ...
As an IT Business Analyst, you will be embedded within FLINT's business operations, working across ... Support solution delivery by collaborating with technology teams to scope, prototype, test, and ...
As an IT Business Analyst, you will be embedded within FLINT's business operations, working across ... Support solution delivery by collaborating with technology teams to scope, prototype, test, and ...
Knowledge and experience with technology that supports governance, risk controls (GRC) initiatives ... Accounting and Audit / IT audit designation(s) (e.g. CPA, CISA, CIA) would be an asset * 5+ years ...
Knowledge and experience with technology that supports governance, risk controls (GRC) initiatives ... Accounting and Audit / IT audit designation(s) (e.g. CPA, CISA, CIA) would be an asset * 5+ years ...
Technology Administrator
Acheson, AB · On-site
Post-secondary education in Information Technology, Business Technology, Business Administration ... support, or a related role * Experience managing technology assets and hardware inventories
Quick apply
Technology Administrator
Acheson, AB · On-site
Post-secondary education in Information Technology, Business Technology, Business Administration ... support, or a related role * Experience managing technology assets and hardware inventories
Oversight on budgets, vendor relationships, and technology resources in support of transformation ... Vice-President, Digital & Information Technology | Leaders International Executive Opportunity
Oversight on budgets, vendor relationships, and technology resources in support of transformation ... Vice-President, Digital & Information Technology | Leaders International Executive Opportunity
Provides phone and in-person support to local and remote site end users on a variety of issues ... Adheres to IT Services Policies, Procedures and Guidelines * Supports organisational change * Other ...
Provides phone and in-person support to local and remote site end users on a variety of issues ... Adheres to IT Services Policies, Procedures and Guidelines * Supports organisational change * Other ...
MSP Technician
Edmonton, AB · On-site
Project implementation and client-facing IT support Why MSPs? Working for an MSP means variety, challenge, and growth. Instead of being limited to one environment, you'll gain exposure to multiple ...
Quick apply
MSP Technician
Edmonton, AB · On-site
Project implementation and client-facing IT support Why MSPs? Working for an MSP means variety, challenge, and growth. Instead of being limited to one environment, you'll gain exposure to multiple ...
Provides phone and in-person support to local and remote site end users on a variety of issues ... Adheres to IT Services Policies, Procedures and Guidelines * Supports organisational change * Other ...
Provides phone and in-person support to local and remote site end users on a variety of issues ... Adheres to IT Services Policies, Procedures and Guidelines * Supports organisational change * Other ...
Associate It Support information
What is an associate IT support?
Associate IT Support roles are entry-level positions responsible for assisting with basic technical issues, troubleshooting hardware and software problems, and providing support to end-users within an organization. They often handle tasks like resetting passwords, installing software, setting up workstations, and responding to IT help desk tickets. These roles serve as a starting point for a career in information technology, offering valuable experience and exposure to a wide range of IT systems and processes.
What are the key skills and qualifications needed to thrive as an associate IT support, and why are they important?
To thrive as an Associate IT Support, a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting techniques is essential, often supported by a relevant degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure timely technical support, minimize downtime, and help maintain smooth IT operations within an organization.
What are some common challenges faced by associate IT support professionals, and how can they effectively address them?
Associate IT Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under time pressure and managing multiple support requests simultaneously. Effective communication is key, as they must clearly explain solutions to users with varying levels of technical knowledge. Staying organized, prioritizing tickets, and continuously updating their technical skills can help them overcome these challenges. Collaborating closely with other IT team members and utilizing knowledge bases or documentation also contributes to quicker problem resolution.
What is the difference between Associate It Support vs Help Desk Technician?
| Aspect | Associate It Support | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, HDI-SCA |
| Work Environment | Corporate, SMBs, IT departments | Help desks, IT support centers, customer service |
| Job Responsibilities | Basic troubleshooting, hardware/software support, user assistance | Responding to user issues, ticket management, troubleshooting |
Associate It Support and Help Desk Technician roles often overlap in certifications and work environments. Both provide technical support, but Associate It Support may involve more proactive hardware and network tasks, while Help Desk Technicians focus on user issue resolution and ticket handling. Understanding these differences helps job seekers target the right roles in IT support.
How to get an entry-level associate IT support job?
To secure an entry-level associate IT support position, candidates should obtain relevant certifications such as CompTIA A+, develop basic technical skills, and gain hands-on experience through internships or personal projects. Strong communication skills and familiarity with common tools like ticketing systems and remote support software are also beneficial.
What are the most commonly searched types of It Support jobs in Edmonton, AB?
The most popular types of It Support jobs in Edmonton, AB are:
What are popular job titles related to Associate It Support jobs in Edmonton, AB?
For Associate It Support jobs in Edmonton, AB, the most frequently searched job titles are:
What job categories do people searching Associate It Support jobs in Edmonton, AB look for?
The top searched job categories for Associate It Support jobs in Edmonton, AB are:
What cities near Edmonton, AB are hiring for Associate It Support jobs?
Cities near Edmonton, AB with the most Associate It Support job openings:
Full-time
Posted 2 days ago
New
Job description
Role Overview
We're hiring an enthusiastic and customer-focused IT Support Specialist to join our Help Desk team. This is an entry-level role that is perfect for someone beginning their IT career who is eager to learn and grow in a fast-paced technology environment. As part of the IT Support team, you will be on the front lines supporting team members across the organization - solving everyday technical problems, building relationships, and delivering excellent service.
Core Responsibilities
End-User Support & Customer Service
- Serve as the first point of contact for employees experiencing technical difficulties via phone, email, chat, or in person.
- Provide friendly, patient, and professional customer service to end-users at all levels of the organization.
- Log, track, and resolve incoming help desk tickets in a timely and thorough manner.
Troubleshooting & Issue Resolution
- Diagnose and resolve basic hardware, software, and connectivity issues for end-users across multiple locations.
- Escalate complex or unresolved issues to senior IT staff with detailed documentation of steps already taken.
- Follow established procedures and knowledge base articles to resolve common support requests.
Equipment & Setup
- Assist in the setup, configuration, and deployment of laptops, desktops, peripherals, and mobile devices for new employees.
- Support basic account provisioning and access requests under the guidance of senior IT staff.
Documentation & Knowledge
- Document common issues, resolutions, and how-to guides to help build out Help Desk knowledge base resources.
- Follow and help maintain IT procedures and standard operating documentation.
Other
- Assist the IT team with day-to-day operational tasks and project support as needed.
- Execute other duties typical of an entry-level IT support role as assigned.
Skills & Qualifications
Required
- 0-1 year of IT support, help desk, or customer service experience (internships, co-ops, and volunteer experience welcome).
- Basic understanding of Windows and/or Apple operating systems.
- Strong interpersonal and communication skills - able to explain technical concepts clearly to non-technical users.
- Eagerness to learn, troubleshoot, and adapt to new technologies.
- Ability to stay calm and professional under pressure.
- Associate's degree, certificate program in IT/Computer Science, or demonstrated equivalent experience or self-study.
Preferred
- Familiarity with Microsoft Active Directory, EntraID Azure, M365 Suite
- Any experience with a ticketing system such as Jira Service Management, ServiceNow, or similar.
- CompTIA A+ certification or currently pursuing.
- Interest in pursuing a long-term career in IT, cybersecurity, or infrastructure.
Ideal Candidate
A curious, people-oriented individual who genuinely enjoys helping others and solving problems. You don't need to have all the answers - you need the drive to find them. You take ownership of the tickets you touch, communicate proactively, and leave every interaction better than you found it. You're comfortable asking questions, learning on the fly, and growing with a team that will invest in your development.
Application Note
This role will include routine help desk responsibilities and other duties assigned consistent with entry-level IT support. We encourage candidates from all backgrounds to apply - if you are passionate about technology and helping people, we want to hear from you.