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Associate It Support Jobs in Calgary, AB (NOW HIRING)

Charter (Canada)

IT Support Analyst

Calgary, AB · On-site

$37 - $45/hr

Position Summary We are seeking a skilled and customer-focused IT Support Analyst to provide technical support and maintain the stability, security, and performance of our IT infrastructure. The ...

GAM Technical Services

L1 Support Hero

Calgary, AB

CA$40K - CA$60K/yr

Collaborate closely with other IT support teams to ensure smooth service delivery. Stay current ... with new technologies, IT tools, and industry best practices to continually improve service quality.

GAM Technical Services

L1 Support Hero

Calgary, AB · On-site

CA$40K - CA$60K/yr

Collaborate closely with other IT support teams to ensure smooth service delivery. * Stay current ... with new technologies, IT tools, and industry best practices to continually improve service quality.

PwC

Information Technology Audit Manager

Calgary, AB

CA$84K - CA$134K/yr

Experienceinadvisingacrossa range of IT areas,suchas ITgovernance, IT service management, IT managementprocesses,vendorandcontractmanagement, ITcapability,assessments, IT support ...

SysGen Solutions

IT Solutions Architect

Calgary, AB · Hybrid

Our Dedicated IT Support Model means we build real relationships with clients, not just fix tickets. Guided by our 8 principles of collaboration, innovation, integrity and more, we tackle serious IT ...

GAM Technical Services

L1 Support Hero

Calgary, AB · On-site

Collaborate closely with other IT support teams to ensure smooth service delivery. Stay current ... with new technologies, IT tools, and industry best practices to continually improve service quality.

Calgary Co-op

IT Operations - Specialist

Calgary, AB

In this role, you will provide technical support to internal customers while ensuring the stability, integrity, and efficiency of core IT systems. You will be a key contributor to Microsoft 365 cloud ...

VC3

IT Project Specialist

Calgary, AB · On-site

They will provide client on-boarding, technical expertise, and support to projects across a wide ... High school diploma required; associate's or bachelor's in a technology-related degree preferred ...

Enerflex Ltd.

Manager, IT Security

Calgary, AB · On-site +1

As Manager, IT Security, you will lead a capable team, strengthen security practices, and help ... Advance risk and compliance by developing standards, support policies, conducting risk assessments ...

Softchoice

IT Business Analyst

Calgary, AB

As an IT solutions provider serving U.S. commercial and SMB organizations, as well as the entire ... Support training development, change management, and post-go-live adoption so solutions are ...

Enbridge

Advisor IT Application Services

Calgary, AB · On-site +1

CA$85K - CA$110K/yr

Support integrations between Maximo and enterprise applications, including Oracle ERP (Finance and ... in IT support, systems analysis, business analysis, or application support environments.

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All JobsAssociate It Support JobsAssociate It Support Jobs in Calgary, AB

Associate It Support information

What are the key skills and qualifications needed to thrive as an associate IT support, and why are they important?

To thrive as an Associate IT Support, a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting techniques is essential, often supported by a relevant degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure timely technical support, minimize downtime, and help maintain smooth IT operations within an organization.

What are some common challenges faced by associate IT support professionals, and how can they effectively address them?

Associate IT Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under time pressure and managing multiple support requests simultaneously. Effective communication is key, as they must clearly explain solutions to users with varying levels of technical knowledge. Staying organized, prioritizing tickets, and continuously updating their technical skills can help them overcome these challenges. Collaborating closely with other IT team members and utilizing knowledge bases or documentation also contributes to quicker problem resolution.

What is the difference between Associate It Support vs Help Desk Technician?

AspectAssociate It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SCA
Work EnvironmentCorporate, SMBs, IT departmentsHelp desks, IT support centers, customer service
Job ResponsibilitiesBasic troubleshooting, hardware/software support, user assistanceResponding to user issues, ticket management, troubleshooting

Associate It Support and Help Desk Technician roles often overlap in certifications and work environments. Both provide technical support, but Associate It Support may involve more proactive hardware and network tasks, while Help Desk Technicians focus on user issue resolution and ticket handling. Understanding these differences helps job seekers target the right roles in IT support.

What is an associate IT support?

Associate IT Support roles are entry-level positions responsible for assisting with basic technical issues, troubleshooting hardware and software problems, and providing support to end-users within an organization. They often handle tasks like resetting passwords, installing software, setting up workstations, and responding to IT help desk tickets. These roles serve as a starting point for a career in information technology, offering valuable experience and exposure to a wide range of IT systems and processes.
What are the most commonly searched types of It Support jobs in Calgary, AB? The most popular types of It Support jobs in Calgary, AB are:
What are popular job titles related to Associate It Support jobs in Calgary, AB? For Associate It Support jobs in Calgary, AB, the most frequently searched job titles are:
What job categories do people searching Associate It Support jobs in Calgary, AB look for? The top searched job categories for Associate It Support jobs in Calgary, AB are:
What cities near Calgary, AB are hiring for Associate It Support jobs? Cities near Calgary, AB with the most Associate It Support job openings:
Associate It Support jobs near you
Infographic showing various Associate It Support job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 63% Full Time, 32% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

IT Support Analyst

Charter (Canada)

Calgary, AB • On-site

$37 - $45/hr

Contractor

Posted 20 days ago

Job description

Charter is an awardwinning Canadian IT Solutions and Managed Services Provider founded in 1997. With offices across Canada, Charter delivers innovative IT solutions, managed services, project delivery, consulting, and staff augmentation expertise to organizations nationwide. Our mission is to align people, processes, and technologies to help clients enhance communication, optimize performance, and modernize their operations. Using business architecture methodology and humancentered design, we guide clients through successful digital transformations, uncover new opportunities, and accelerate growth.


Position Summary

We are seeking a skilled and customer-focused IT Support Analyst to provide technical support and maintain the stability, security, and performance of our IT infrastructure. The successful candidate will be responsible for troubleshooting and supporting end-user devices, desktop and laptop computers, Microsoft 365 services, network infrastructure, virtualization platforms, and security appliances. This role requires strong technical expertise, excellent problem-solving skills, and a commitment to delivering exceptional customer service.


Key Responsibilities


  • Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, printers, and business applications.
  • Troubleshoot hardware, software, operating system, network connectivity, and Microsoft 365 issues.
  • Administer and support Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID.
  • Manage user accounts, permissions, licensing, and access requests.
  • Support and troubleshoot Juniper network infrastructure, including switches, routers, wireless networks, VPNs, and VLANs.
  • Administer and maintain Hyper-V virtual environments, virtual machines, backups, and disaster recovery processes.
  • Support Palo Alto firewalls, VPNs, security policies, and vulnerability remediation activities.
  • Perform system maintenance, patch management, monitoring, and IT asset lifecycle management.
  • Document incidents, resolutions, and technical procedures while escalating complex issues as required.


Qualifications

  • Diploma or degree in Information Technology, Computer Science, or a related field.
  • 3+ years of experience in IT support, help desk, or infrastructure support.
  • Hands-on experience with Windows environments, Microsoft 365, Hyper-V, Juniper networking, and Palo Alto firewalls.
  • Knowledge of Active Directory, Microsoft Entra ID, TCP/IP, DNS, DHCP, VPNs, and VLANs.
  • Strong troubleshooting, analytical, organizational, and customer service skills.
  • Excellent verbal and written communication skills with the ability to manage multiple priorities.



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