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It Support Manager Jobs in Calgary, AB (NOW HIRING)

SysGen Solutions

IT Support Technician

Calgary, AB · On-site

The SysGenius Team is the hub of our internal IT operations providing critical services in system monitoring and reporting, user support for SysGen employees, and assisting our Managed Services ...

PwC

Information Technology Audit Manager

Calgary, AB

CA$84K - CA$134K/yr

Experienceinadvisingacrossa range of IT areas,suchas ITgovernance, IT service management, IT managementprocesses,vendorandcontractmanagement, ITcapability,assessments, IT support ...

GAM Technical Services

L1 Support Hero

Calgary, AB · On-site

CA$40K - CA$60K/yr

About GAM Tech GAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP) dedicated ... Collaborate closely with other IT support teams to ensure smooth service delivery. Stay current ...

GAM Technical Services

L1 Support Hero

Calgary, AB · On-site

CA$40K - CA$60K/yr

About GAM Tech GAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP) dedicated ... Collaborate closely with other IT support teams to ensure smooth service delivery. * Stay current ...

Alberta Health Services

IT Analyst II

Calgary, AB · On-site

CA$42.12 - CA$56.86/hr

You'll play a key role in supporting and enhancing technologies that enable healthcare teams across the province to access, manage, and share diagnostic information effectively, helping to improve ...

SysGen Solutions Group

IT Administrator

Calgary, AB · On-site

Create and manage user network accounts * Monitor backup / storage (SAN, NAS) Requirements * Diploma or Degree in Computer Science or Information Technology * 3-5+ years experience supporting SMB ...

SysGen Solutions

IT Administrator

Calgary, AB · Hybrid

Create and manage user network accounts * Monitor backup / storage (SAN, NAS) Requirements * Diploma or Degree in Computer Science or Information Technology * 3-5+ years experience supporting SMB ...

Alberta Health Services

IT Analyst II

Calgary, AB · Hybrid

CA$42.12 - CA$56.86/hr

As an IT Analyst II, you will support and administer critical data systems that power enterprise ... Ability to work independently, manage ambiguity, and take ownership of systems end-to-end.

Enerflex Ltd.

Manager, IT Security

Calgary, AB · On-site +1

As Manager, IT Security, you will lead a capable team, strengthen security practices, and help ... Advance risk and compliance by developing standards, support policies, conducting risk assessments ...

Clio

Manager, IT Systems

Calgary, AB

We are seeking a Manager, IT Systems to join our IT team. This role is available to candidates across Canada (excluding Quebec). If you are local to one of our hubs (Burnaby, Calgary, or Toronto ...

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All JobsIt Support JobsIt Support Manager JobsIt Support Manager Jobs in Calgary, AB

It Support Manager information

See Calgary, AB salary details

$41.5K

$89.3K

$135K

How much do it support manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for it support manager in Calgary, AB is $89,267.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $111,500.00 per year, depending on experience, location, and employer.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.

What are the key skills and qualifications needed to thrive as an IT Support Manager?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the most commonly searched types of It Support jobs in Calgary, AB?

The most popular types of It Support jobs in Calgary, AB are:

What cities near Calgary, AB are hiring for It Support Manager jobs?

Cities near Calgary, AB with the most It Support Manager job openings:

It Support Manager jobs near you
Infographic showing various It Support Manager job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $89,267 per year, or $42.9 per hour.

IT Support Specialist

Calgary, AB • On-site

Tech-Wood Building Components Ltd.
See more jobs at Tech-Wood Building Components Ltd.external

Full-time

PTO

Posted 12 days ago

Job description

Tech-Wood is growing, and we need YOU!

Who We Are

Since 1998, Tech-Wood Building Components Ltd. has been a trusted provider of Engineered Wood Products, Roof Trusses, Wall Panels, and Building Materials to Calgary and surrounding areas.

We proudly operate out of two manufacturing facilities ten minutes apart - one off Peigan Trail and the other right off Glenmore Trail, serving our customers with integrity, teamwork, and a drive for excellence.

At Tech-Wood, we believe success comes from working together. We're a collaborative and forward-thinking team that values hard work, innovation, and having a bit of fun along the way. Our people are at the heart of everything we do, and we're looking for someone who shares that same passion for excellence and teamwork.

Your Role: IT Support Specialist


As Tech-Wood's IT Support Specialist, you'll be the first call when technology needs a helping hand. You'll support employees across both Tech-Wood locations by troubleshooting issues, managing equipment, and ensuring our technology is reliable, secure, and ready to support our growing business.

This role is about more than fixing computers, it's about creating a great employee experience through technology. You'll help improve systems, support new initiatives, and work closely with every department to keep Tech-Wood connected and moving forward.

What You'll Do:

  • Provide day-to-day IT support to employees across both Tech-Wood locations.
  • Troubleshoot hardware, software, Microsoft 365, network, printing, phone, and mobile device issues.
  • Set up, deploy, maintain, and replace computers, laptops, and other IT equipment.
  • Support employee onboarding, role changes, offboarding, and user account management.
  • Support end-user access and connectivity for our PG team while working alongside the IT Lead on broader technology initiatives.
  • Assist with network administration, cybersecurity initiatives, system maintenance, and backup testing.
  • Maintain accurate IT documentation, asset inventories, and support procedures.
  • Identify opportunities to improve IT processes, user experience, and operational efficiency.
  • Support technology projects and system implementations alongside the IT Lead.
  • Participate in a compensated after-hours and on-call rotation once fully trained.

What You Bring:

  • 2-4 years of IT support experience in a business, manufacturing, industrial, or multi-site environment.
  • Strong troubleshooting and problem-solving skills with a customer-first mindset.
  • Experience supporting Windows devices, Microsoft 365, Active Directory, and common business technologies.
  • Excellent communication skills with the ability to explain technical concepts in a simple, approachable way.
  • Strong organizational skills with the ability to prioritize multiple requests in a fast-paced environment.
  • A willingness to learn, adapt, and continuously improve.
  • Experience with networking, cybersecurity, Microsoft environments, or Cisco Meraki is considered an asset.
  • Relevant IT certifications (CompTIA, Microsoft, etc.) are considered an asset.

Additional Requirements:

  • Valid Class 5 driver's license and the ability to travel between our Tech-Wood locations.
  • Ability to participate in a compensated after-hours and on-call rotation.
  • Successful police background check.
  • Comfortable working in both office and production environments, including exposure to noise, dust, lifting IT equipment, and wearing PPE when required.

What We Bring:

  • Competitive compensation and bonus opportunities
  • Group benefits
  • HSA Allowance
  • Paid vacation time
  • Free on-site parking
  • Company team-building events
  • Ongoing learning and development opportunities
  • A fast-paced, collaborative environment where people support each other and take pride in their work
  • A team that is invested in YOU - professionally and personally

Please note: Tech-Wood's locations are not accessible by public transit. Candidates must have reliable transportation.

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