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Associate It Support Jobs in Calgary, AB (NOW HIRING)

VC3

IT Project Specialist

Calgary, AB

They will provide client on-boarding, technical expertise, and support to projects across a wide ... High school diploma required; associate's or bachelor's in a technology-related degree preferred ...

Calgary Co-op

Director, IT Solution Delivery

Calgary, AB · On-site

Lead or support vendor negotiations, escalations, and performance improvement initiatives. People ... Represent IT delivery interests and capabilities at senior leadership forums. What You Bring * 15 ...

Enerflex Ltd.

Manager, IT Security

Calgary, AB · On-site +1

As Manager, IT Security, you will lead a capable team, strengthen security practices, and help ... Advance risk and compliance by developing standards, support policies, conducting risk assessments ...

Softchoice

IT Business Analyst

Calgary, AB · On-site

As an IT solutions provider serving U.S. commercial and SMB organizations, as well as the entire ... Support training development, change management, and post-go-live adoption so solutions are ...

FLINT Corp.

IT Business Analyst

Calgary, AB · On-site

As an IT Business Analyst, you will be embedded within FLINT's business operations, working across ... Support solution delivery by collaborating with technology teams to scope, prototype, test, and ...

Optiom

IT Security & Resilience Analyst

Calgary, AB · Hybrid

You Bring * 3-6 years in IT governance, risk, compliance, service management, or IT security in an ... Employer-supported certification - we cover exam fees and continuing education for role-relevant ...

LaPrairie Group

Application Support Analyst

Calgary, AB · On-site

Work with the IT Infrastructure team to keep our main systems efficient and reliable. * Ensure support processes are consistent, documented, and easy to replicate. * Support business reporting needs ...

Parkland

Specialist - IT Apps Dev

Calgary, AB

For more information, please visit www.sunocolp.com. Sunoco LP is a leading energy infrastructure ... This role includes supporting and enhancing our current Angular application while also contributing ...

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All JobsAssociate It Support JobsAssociate It Support Jobs in Calgary, AB

Associate It Support information

What is an associate IT support?

Associate IT Support roles are entry-level positions responsible for assisting with basic technical issues, troubleshooting hardware and software problems, and providing support to end-users within an organization. They often handle tasks like resetting passwords, installing software, setting up workstations, and responding to IT help desk tickets. These roles serve as a starting point for a career in information technology, offering valuable experience and exposure to a wide range of IT systems and processes.

What are the key skills and qualifications needed to thrive as an associate IT support, and why are they important?

To thrive as an Associate IT Support, a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting techniques is essential, often supported by a relevant degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure timely technical support, minimize downtime, and help maintain smooth IT operations within an organization.

What are some common challenges faced by associate IT support professionals, and how can they effectively address them?

Associate IT Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under time pressure and managing multiple support requests simultaneously. Effective communication is key, as they must clearly explain solutions to users with varying levels of technical knowledge. Staying organized, prioritizing tickets, and continuously updating their technical skills can help them overcome these challenges. Collaborating closely with other IT team members and utilizing knowledge bases or documentation also contributes to quicker problem resolution.

What is the difference between Associate It Support vs Help Desk Technician?

AspectAssociate It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SCA
Work EnvironmentCorporate, SMBs, IT departmentsHelp desks, IT support centers, customer service
Job ResponsibilitiesBasic troubleshooting, hardware/software support, user assistanceResponding to user issues, ticket management, troubleshooting

Associate It Support and Help Desk Technician roles often overlap in certifications and work environments. Both provide technical support, but Associate It Support may involve more proactive hardware and network tasks, while Help Desk Technicians focus on user issue resolution and ticket handling. Understanding these differences helps job seekers target the right roles in IT support.

How to get an entry-level associate IT support job?

To secure an entry-level associate IT support position, candidates should obtain relevant certifications such as CompTIA A+, develop basic technical skills, and gain hands-on experience through internships or personal projects. Strong communication skills and familiarity with common tools like ticketing systems and remote support software are also beneficial.

What are the most commonly searched types of It Support jobs in Calgary, AB?

The most popular types of It Support jobs in Calgary, AB are:

What are popular job titles related to Associate It Support jobs in Calgary, AB?

For Associate It Support jobs in Calgary, AB, the most frequently searched job titles are:

What job categories do people searching Associate It Support jobs in Calgary, AB look for?

The top searched job categories for Associate It Support jobs in Calgary, AB are:

What cities near Calgary, AB are hiring for Associate It Support jobs?

Cities near Calgary, AB with the most Associate It Support job openings:

Associate It Support jobs near you
Infographic showing various Associate It Support job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.

IT Project Specialist

VC3

Calgary, AB

Full-time

Re-posted 22 days ago

Job description

Description
VC3 is seeking a Project Specialist to join our Project Services Team! They will provide client on-boarding, technical expertise, and support to projects across a wide scope of clients, with an extensive array of technical environments and within our cloud.
This position will allow you to work alongside some of the most talented engineers in the country and afford you the opportunity to grow with an innovative managed services provider that has a 25-year history of providing a full range of IT solutions and is continuing to expand throughout the country.
The Project Specialist will provide a high level of customer service to clients through excellent communication and detailed documentation. They will work with other Project Specialists and Project Managers to deploy equipment and tools, as well as provide technical expertise during the onboarding process. This position will be working remotely and on-site at client locations throughout VC3’s territory of 25+ states.

Here’s what we need from you:
  • High school diploma required; associate’s or bachelor’s in a technology-related degree preferred
  • 3+ years of experience in any combination of information system design, installation, configuration, troubleshooting, maintenance, and documentation; office automation/productivity applications specification, installation, operation, and maintenance
  • Strong knowledge of current IT concepts, issues, practices, methodologies, and trends
  • Strong writing skills; must be able to develop detailed documentation for both the Projects Team and clients
  • Ability to multitask and adapt to changes quickly
  • Must be process driven; follow and develop VC3’s proven processes with an attention to detail
  • Must be passionate about technology and delivering the highest level of customer service
  • Self-motivated and highly organized; able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality
  • Effective and constant communication with clients, vendors, and peers; ability to communicate technical concepts to non-technical audiences
  • Desire to make a difference!
These are the technical skills that you will need to have:
  • Knowledge of Microsoft server and client operating systems (Server OS: 2012, 2016, and 2019; Client OS: Windows 8 and 10)
  • Knowledge of Microsoft Active Directory infrastructure and maintenance
  • VMware ESX server knowledge
  • Experience with Microsoft Exchange 2010 / 2013 / 2016
  • Knowledge of cloud services such as Office 365, Azure, Google Apps and Amazon Web Services
  • General understanding of internet protocols including DNS, SMTP, IMAP, DHCP
  • Basic TCP/IP troubleshooting knowledge
  • Installation and troubleshooting of desktop client applications including Microsoft Office Suite and various antivirus clients
  • Installation, configuration, and maintenance of enterprise backup solutions
  • Understanding of client and server hardware configurations including redundancy and RAID architectures
The following aren’t required, but are highly desirable:

  • Citrix experience
  • Hyper-V experience
  • Microsoft SQL server administration experience
  • Familiarity with router and switch configuration, operation, and maintenance, routing protocols, TCP/IP, network management, network analysis, and network security
Culture is an integral part of working at VC3.

Our company values represent the most important values, the ones we live by:
  • Passionately Curious: We challenge the status quo, seek continual improvement and are constantly learning.
  • Go Beyond: We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently
  • Own It: We have the courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.
  • Serve as One: Together we are greater than the sum of our individuals, and teamwork is essential to success.
  • Our Noble Promise- “Developing Growth Minded People”: This is the driving force behind our values and why we do what we do.
And, here is some additional info you will want to know:
  • Work Schedule: normally 8am-5pm, some scheduled work after hours and on weekends
  • Travel Requirements: must have a valid driver’s license, reliable transportation,  ability to travel overnight and limited weekends as needed. Travel will be 50% or more.
  • Applicant selected will be subject to Department of Motor Vehicles, credit, and criminal background checks including meeting eligibility requirements for access to classified information.