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Associate It Support Jobs (NOW HIRING)

AprilAire

IT Support Technician

Madison, WI · On-site

$21.75 - $29.75/hr

As a IT Support Technician, you'll be the friendly face of IT support for employees across our ... Associate's degree or Bachelor's degree in IT, Computer Science, Engineering, or equivalent ...

Sierra Nevada Corporation

Executive IT Support

Sparks, NV · On-site

$22 - $30.25/hr

Modern Desktop Administrator Associate, or Apple Certified Support Professional. • Familiarity ... IT support tools and automation. Company : Sierra Nevada Corporation is an aerospace and defense ...

Lympha Press

IT Support Specialist

Chadds Ford, PA · On-site

... Associate or bachelor's degree in information technology, computer science, or related field preferred; equivalent experience considered • Two or more years of experience in IT support, help desk ...

Techatix Corp.

IT Support Engineer

Austin, TX · On-site

$72 - $108/hr

Associate's degree in IT or related field, or equivalent experience. * Experience in IT support or help desk environment. * Knowledge of Windows, macOS, and Linux operating systems. * Strong ...

New

Simon Pearce

IT Support Specialist

Oakland, MD · On-site

Qualifications Required: • Bachelor's degree in computer science, information technology, or related field, or equivalent experience being Associate's degree with 2 years of help desk or IT support ...

Norgate Technology

IT Support Analyst

Garden City, NY · On-site

Norgate Technology is seeking an IT Support Analyst to join their team. The role involves managing applications, liaising with consultants, aiding in database management, and providing technical ...

Geotab

IT Support Specialist

Atlanta, GA

The IT Support Specialist provides efficient, employee-facing IT support across Geotab offices and the remote workforce. This role resolves escalated incidents and service requests, configures and ...

ABC Consulting

IT Support Lead

Austin, TX

We are seeking an IT Support Lead to oversee our support operations, lead the IT support team, and ensure efficient issue resolution while delivering exceptional service. Key Responsibilities: * Team ...

Market Securities

IT Support Engineer

Casar, NC

About the Role Market Securities is looking for an IT Support Engineer to join our growing global IT team. Based in our Madrid office, you will provide day-to-day IT support for local users while ...

Country Lane Gazebos

IT Support Specialist

New Holland, PA · On-site

$26.50 - $31.25/hr

Associate's degree in Information Technology or related field preferred, or equivalent work experience. Why Join Our Team? You'll have the opportunity to support four growing companies while working ...

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Associate It Support information

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How much do associate it support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for associate it support in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is an associate IT support?

Associate IT Support roles are entry-level positions responsible for assisting with basic technical issues, troubleshooting hardware and software problems, and providing support to end-users within an organization. They often handle tasks like resetting passwords, installing software, setting up workstations, and responding to IT help desk tickets. These roles serve as a starting point for a career in information technology, offering valuable experience and exposure to a wide range of IT systems and processes.

What are the key skills and qualifications needed to thrive as an associate IT support, and why are they important?

To thrive as an Associate IT Support, a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting techniques is essential, often supported by a relevant degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure timely technical support, minimize downtime, and help maintain smooth IT operations within an organization.

What are some common challenges faced by associate IT support professionals, and how can they effectively address them?

Associate IT Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under time pressure and managing multiple support requests simultaneously. Effective communication is key, as they must clearly explain solutions to users with varying levels of technical knowledge. Staying organized, prioritizing tickets, and continuously updating their technical skills can help them overcome these challenges. Collaborating closely with other IT team members and utilizing knowledge bases or documentation also contributes to quicker problem resolution.

What is the difference between Associate It Support vs Help Desk Technician?

AspectAssociate It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SCA
Work EnvironmentCorporate, SMBs, IT departmentsHelp desks, IT support centers, customer service
Job ResponsibilitiesBasic troubleshooting, hardware/software support, user assistanceResponding to user issues, ticket management, troubleshooting

Associate It Support and Help Desk Technician roles often overlap in certifications and work environments. Both provide technical support, but Associate It Support may involve more proactive hardware and network tasks, while Help Desk Technicians focus on user issue resolution and ticket handling. Understanding these differences helps job seekers target the right roles in IT support.

How to get an entry-level associate IT support job?

To secure an entry-level associate IT support position, candidates should obtain relevant certifications such as CompTIA A+, develop basic technical skills, and gain hands-on experience through internships or personal projects. Strong communication skills and familiarity with common tools like ticketing systems and remote support software are also beneficial.
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Associate It Support jobs near you
Infographic showing various Associate It Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,699 per year, or $19.6 per hour.

IT Support Technician

AprilAire

Madison, WI • On-site

$21.75 - $29.75/hr

Full-time

Posted 5 days ago

Job description

Overview

We can teach technology. We're looking for someone who loves helping people.

As a IT Support Technician, you'll be the friendly face of IT support for employees across our Madison-area facilities and our Poynette facility. You'll help coworkers solve everyday technology issues, set up computers and devices, and ensure they have the tools they need to be successful in their positions. 

Just a few reasons to apply:

  • Not just sitting behind a desk--Your role will cover several locations--our downtown Madison building, Ingersoll Street building, Westport building (10 minutes from our Madison building), our Sun Prairie facility, and our Poynette facility (about 25 minutes from our downtown location). 
  • Close to downtown Madison--free downtown parking 
  • Experienced IT manager with long tenure who will grow your technical abilities 

Responsibilities
 
  • Be the first point of contact for employees needing IT support across our office and manufacturing locations.
  • Troubleshoot common technology issues including laptops, Windows devices, monitors, printers, scanners, docks, and other workplace technology.
  • Respond to and document support requests through our service desk system, ensuring employees receive timely updates and solutions.
  • Set up, deploy, refresh, and replace computers and other devices for new and existing employees.
  • Assist with password resets, account access issues, and basic multi-factor authentication (MFA) support.
  • Support conference rooms, shared spaces, and mobile devices used throughout our facilities.
  • Track technology assets and help ensure equipment is organized, maintained, and ready for use.
  • Partner with senior IT team members by resolving everyday issues and escalating more complex problems when needed.
  • Travel between Madison-area locations as needed to provide hands-on support.

Qualifications
  • Associate's degree or Bachelor's degree in IT, Computer Science, Engineering, or equivalent experience
  • Demonstrated expertise in; Windows Server, Windows 11 enterprise environments, Microsoft 365 and hybrid identity
  • Ability to troubleshoot problems, think critically, and learn new technologies.
  • Experience in customer service, retail, hospitality, administrative support, or technical support roles.
  • Valid driver's license and reliable transportation to travel between Madison-area locations.
  • Bonus points: Certifications in VMware, Nutanix, Cisco, Microsoft, ITIL, Computer TIA A+. 

LinkedIn Tag
Claudine Baccheschi #LI-CB1Qualifications:
  • Associate's degree or Bachelor's degree in IT, Computer Science, Engineering, or equivalent experience
  • Demonstrated expertise in; Windows Server, Windows 11 enterprise environments, Microsoft 365 and hybrid identity
  • Ability to troubleshoot problems, think critically, and learn new technologies.
  • Experience in customer service, retail, hospitality, administrative support, or technical support roles.
  • Valid driver's license and reliable transportation to travel between Madison-area locations.
  • Bonus points: Certifications in VMware, Nutanix, Cisco, Microsoft, ITIL, Computer TIA A+. 
Education:UNAVAILABLEEmployment Type: FULL_TIME

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