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Associate It Support Jobs (NOW HIRING)

Trulieve

IT Support Tech

Pittsburgh, PA · On-site

$20.75 - $28.75/hr

Associate's or bachelor's degree in IT, Computer Science, or related field (preferred ... Remote support tools (TeamViewer, Remote Desktop) and ITSM platforms (Zendesk, ServiceNow, ADO)

Donato Technologies, Inc

IT Support Associate

Memphis, TN · On-site

$16.50 - $21.25/hr

IT Support Associate Memphis, TN PRIMARY PURPOSE: To support basic IT systems to end users on a variety of computer system issues; to respond to telephone calls, email and technical support requests ...

United Ag & Turf, NE

IT Support

Springfield, VT · On-site

$21.50 - $29.75/hr

The IT Support role provides technical assistance, troubleshooting, and system support to ensure business continuity across all departments. What You'll Do * Provide Tier 1 and Tier 2 technical ...

Varney & Associates

IT Support Specialist

Manhattan, KS · On-site

Varney & Associates, CPAs, has an excellent career opportunity for a candidate interested in Information Technology support and security to join our IT Team. As an IT Support Specialist, you will ...

New

United Ag & Turf NE, LLC

IT Support

Farmington, CT

$22.75 - $31.25/hr

The IT Support role provides technical assistance, troubleshooting, and system support to ensure business continuity across all departments. What You'll Do * Provide Tier 1 and Tier 2 technical ...

United Ag & Turf NE, LLC

IT Support

Springfield, VT · On-site

$21.50 - $29.75/hr

The IT Support role provides technical assistance, troubleshooting, and system support to ensure business continuity across all departments. What You'll Do * Provide Tier 1 and Tier 2 technical ...

Y-Tech, LLC

IT Support Specialist

Lawton, OK · On-site

IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:

Y-Tech, LLC

IT Support Specialist

Great Lakes, IL · On-site

IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:

United Ag & Turf, NE

IT Support

Farmington, CT · On-site

$22.75 - $31.25/hr

The IT Support role provides technical assistance, troubleshooting, and system support to ensure business continuity across all departments. What You'll Do * Provide Tier 1 and Tier 2 technical ...

Y-Tech, LLC

IT Support Specialist

North Chicago, IL · On-site

IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:

Robert Half

IT Support

Phoenix, AZ · On-site

$23.75 - $27.50/hr

We are looking for a detail-oriented IT Support specialist to provide dependable technical assistance and hands-on infrastructure support for a growing organization in Phoenix, Arizona. This ...

IMAGE TECH GROUP LLC

IT Support Technician

Wixom, MI · On-site

$50K - $80K/yr

Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers, routers, switches, and user issues * Support Microsoft 365, Windows OS, and basic Active Directory tasks * Troubleshoot ...

Digitek Software, Inc.

IT Support

Harrisburg, PA · On-site

$21.25 - $29.25/hr

Harrisburg, PA The client is seeking an experienced IT Contractor with a minimum of 2 years' experience performing technical work in information technology security and support fields. This is a ...

The Oakwood Group

IT Support Specialist

Taylor, MI · On-site

$65K - $72K/yr

Associate's or Bachelor's degree in Information Technology or a related field, or equivalent combination of education and experience. * Minimum of three (3) years of IT support, help desk, or ...

Oakwood Group

IT Support Specialist

Taylor, MI · On-site

$65K - $72K/hr

Associate's or Bachelor's degree in Information Technology or a related field, or equivalent combination of education and experience. * Minimum of three (3) years of IT support, help desk, or ...

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Associate It Support information

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$10

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$28

How much do associate it support jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for associate it support in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Associate IT Support, and why are they important?

To thrive as an Associate IT Support, a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting techniques is essential, often supported by a relevant degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure timely technical support, minimize downtime, and help maintain smooth IT operations within an organization.

How can I get into IT support with no experience?

To start as an IT support specialist with no experience, focus on gaining foundational knowledge through online courses or certifications like CompTIA A+. Building practical skills by setting up home labs, volunteering for tech support tasks, and developing troubleshooting abilities can also improve your chances of entry into the field.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to handling customer complaints, managing high call volumes, and meeting performance metrics. However, stress levels vary depending on the work environment, support systems, and individual skills such as communication and problem-solving. Proper training and a positive work environment can help mitigate stress in this role.

What are some common challenges faced by Associate IT Support professionals, and how can they effectively address them?

Associate IT Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under time pressure and managing multiple support requests simultaneously. Effective communication is key, as they must clearly explain solutions to users with varying levels of technical knowledge. Staying organized, prioritizing tickets, and continuously updating their technical skills can help them overcome these challenges. Collaborating closely with other IT team members and utilizing knowledge bases or documentation also contributes to quicker problem resolution.

What is the difference between Associate It Support vs Help Desk Technician?

AspectAssociate It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SCA
Work EnvironmentCorporate, SMBs, IT departmentsHelp desks, IT support centers, customer service
Job ResponsibilitiesBasic troubleshooting, hardware/software support, user assistanceResponding to user issues, ticket management, troubleshooting

Associate It Support and Help Desk Technician roles often overlap in certifications and work environments. Both provide technical support, but Associate It Support may involve more proactive hardware and network tasks, while Help Desk Technicians focus on user issue resolution and ticket handling. Understanding these differences helps job seekers target the right roles in IT support.

What are Associate IT Support roles?

Associate IT Support roles are entry-level positions responsible for assisting with basic technical issues, troubleshooting hardware and software problems, and providing support to end-users within an organization. They often handle tasks like resetting passwords, installing software, setting up workstations, and responding to IT help desk tickets. These roles serve as a starting point for a career in information technology, offering valuable experience and exposure to a wide range of IT systems and processes.

Is AI replacing tech support?

AI is automating certain routine tasks in IT support, such as troubleshooting common issues and providing basic assistance. However, associate IT support roles still require human skills for complex problem-solving, customer communication, and system management, making complete replacement unlikely in the near term.

What jobs pay 4000 a week without a degree?

Associate IT Support roles typically do not pay $4,000 a week without significant experience or specialized skills. High-paying tech jobs such as cybersecurity analysts, cloud engineers, or software developers may reach that level with relevant certifications and experience, but they often require technical training or self-education rather than a traditional degree. Freelance IT consulting or specialized network administration can also offer high weekly earnings for experienced professionals.
More about Associate It Support jobs
What cities are hiring for Associate It Support jobs? Cities with the most Associate It Support job openings:
What are the most commonly searched types of It Support jobs? The most popular types of It Support jobs are:
What states have the most Associate It Support jobs? States with the most job openings for Associate It Support jobs include:
What job categories do people searching Associate It Support jobs look for? The top searched job categories for Associate It Support jobs are:
Associate It Support jobs near you
Infographic showing various Associate It Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $40,699 per year, or $19.6 per hour.
IT Support Tech

IT Support Tech

Trulieve

Pittsburgh, PA • On-site

$20.75 - $28.75/hr

Full-time

PTO

Posted 24 days ago

Trulieve rating

5.5

Company rating: 5.5 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

28th of 31 rated cannabis dispensaries

Job description

If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you!
At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn.
Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer.
Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.
To learn more about our company, please visit our website;
https://www.trulieve.com
Requisition ID: 19998
Remote Work Available: Yes
Job Title: IT Support Technician
Department: Information Technology
Reports to: Technology Operations Supervisor
Location: (Remote, with travel 0-50%)Must be located in Pittsburg, PA
FLSA Status: Exempt
Role Summary
The IT Support Technician provides technical assistance and hands-on support to Trulieve locations, ensuring reliable performance of hardware, software, and network systems. This role is critical to maintaining operational efficiency through troubleshooting, maintenance, and technology deployments across facilities and dispensaries. Responsibilities include asset documentation, Level 3 escalation support, and development of SOPs for knowledge transfer. The position works closely with the Technology Operations Supervisor to uphold service standards and drive continuous improvement.
Key Responsibilities
  • Deliver exceptional customer service and technical support to internal employees.
  • Provide on-site and remote IT support for locations nationwide.
  • Respond promptly to support requests via phone, email, or ticketing system.
  • Diagnose and resolve hardware, software, and network issues for desktops, laptops, mobile devices, peripherals, and network equipment.
  • Install, configure, and maintain operating systems, applications, and security tools.
  • Manage user accounts, including password resets and access permissions.
  • Perform routine system maintenance and updates.
  • Document issues, resolutions, and processes in the IT knowledge base.
  • Support IT projects such as upgrades, deployments, and migrations.
  • Ensure compliance with IT policies and security standards.
  • Maintain accurate documentation for managed stores and update during quarterly site visits.
  • Administer Microsoft Azure, Office 365, and related applications.
  • Troubleshoot network-related issues and assist with MDM platform management.
  • Collaborate with IT Service Management to ensure a seamless support experience.
  • Audit and streamline manual software processes and contribute to automation initiatives.
  • Provide innovative solutions for complex technical challenges.
  • Respond to critical technical needs on a 24/7 basis.
  • Travel up to 35% nationwide.

Retail & Store Support:
  • Provide IT support for retail locations, including POS systems, printers, network connectivity, and store-specific applications.
  • Resolve issues impacting store operations quickly to minimize downtime.
  • Coordinate with vendors and internal teams for hardware replacements and repairs.

New Store & Remodel Support:
  • Assist with planning and execution of IT installations for new store openings and remodels.
  • Deploy and configure network equipment, POS systems, workstations, and peripherals.
  • Perform site readiness checks and ensure all IT systems are operational before launch.
  • Document installation processes and maintain accurate inventory of deployed assets.

Skills and Qualifications
Experience:
  • At least 3 years in IT support, help desk, or desktop support roles within an enterprise environment.
  • Ability to make sound, timely decisions in a fast-paced setting.
  • Independent self-starter.

Education & Certifications:
  • Associate's or bachelor's degree in IT, Computer Science, or related field (preferred).
  • Certifications such as CompTIA A+, Network+, Microsoft Role-Based, or ITIL Foundation (preferred).

Technical Skills:
  • Operating Systems: Advanced knowledge of Windows OS and Windows Server; familiarity with macOS and Linux.
  • Microsoft Technologies: Proficiency in Office 365, Azure, Intune, SharePoint, and advanced O365 troubleshooting.
  • Networking: Strong understanding of TCP/IP, VLANs, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
  • Device & Application Support: Hardware/software troubleshooting for desktops, laptops, printers, peripherals, and mobile devices.
  • Systems Administration: Active Directory user management and permissions.
  • Tools: Remote support tools (TeamViewer, Remote Desktop) and ITSM platforms (Zendesk, ServiceNow, ADO).
  • MDM & Legacy Applications: Assist in managing mobile device platforms and legacy systems.

Core Competencies:
  • Customer Service: Communicate clearly and patiently with non-technical users.
  • Problem-Solving: Identify root causes and implement effective solutions.
  • Time Management: Prioritize multiple tickets and meet SLAs.
  • Collaboration: Work effectively with IT teams and cross-functional departments.

Additional Requirements:
  • Must be at least 21 years old and pass Level 2 Background Screening.
  • Willingness to travel up to 35% nationwide.
  • Availability for 24/7 technical support as needed.

Physical Requirements
  • Ability to lift 25 lbs. to a height of five feet and carry up to fifty feet.
  • Ability to climb ladders, kneel, crouch, and reach as needed.
  • Ability to work in varying environmental conditions while wearing PPE.
  • Visual acuity for detailed inspection and computer work.
  • Ability to communicate verbally at conversation levels.

Work Schedule
  • 40+ hours per week with flexible hours based on business needs.
  • Must be available for on-call duties, evenings, weekends, and holidays.

Equal Opportunity Employer Trulieve Supports a Drug Free Workplace
Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position.
Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.

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