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Remote Tier 1 Helpdesk Jobs in Springfield, MA (NOW HIRING)

Finalsite

Senior Director Sales

Glastonbury, CT · On-site +1

Join us and help shape stronger school communities around the world SUMMARY The Senior Director of ... 1, Tier 2, and Tier 3 public school district segments. This leader owns full-lifecycle selling ...

Finalsite

Senior Director Sales

Glastonbury, CT · Remote

Join us and help shape stronger school communities around the world SUMMARY The Senior Director of ... 1, Tier 2, and Tier 3 public school district segments. This leader owns full-lifecycle selling ...

ForgeFit

Remote Customer Service Specialist

Hartford, CT · On-site +1

$17.25 - $22.75/hr

Our mission is to help our partners perform at their peak with reliable equipment and exceptional ... * 1+ years of experience in a customer service, support, or client-facing role * Strong ...

System One

Planner & Scheduler

Hartford, CT · Remote

$35 - $45/hr

Remote - (Must live within a few hours from Hartford to attend meetings but will work remote) Hours ... System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering ...

System One

Planner & Scheduler

Hartford, CT · Remote

$35 - $45/hr

Remote - (Must live within a few hours from Hartford to attend meetings but will work remote) Hours ... System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering ...

HMG Careers

Sales Coordinator Remote

Stafford Springs, CT · Remote

$69K/yr

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

HMG Careers

Sales Coordinator Remote

Glastonbury, CT · Remote

$69K/yr

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

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Remote Tier 1 Helpdesk information

See Springfield, MA salary details

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How much do remote tier 1 helpdesk jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for remote tier 1 helpdesk in Springfield, MA is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

What is a remote tier 1 helpdesk?

A Remote Tier 1 Helpdesk is the first point of contact for customers or employees seeking technical support, and the work is performed remotely, often from home or another offsite location. Tier 1 professionals handle basic IT issues such as password resets, software installation, and troubleshooting common technical problems. They gather information, provide solutions, and may escalate more complex issues to higher support tiers. Their goal is to resolve issues efficiently to ensure user satisfaction and maintain smooth business operations.

What are the key skills and qualifications needed to thrive as a remote tier 1 helpdesk?

To thrive as a Remote Tier 1 Helpdesk professional, you need a solid understanding of basic IT troubleshooting, customer service principles, and often a relevant certification such as CompTIA A+. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and de-escalate issues. These skills ensure efficient issue resolution, positive user experiences, and smooth IT operations within an organization.

What are some common challenges faced by remote tier 1 helpdesk professionals, and how can they be managed?

Remote Tier 1 Helpdesk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting issues without physical access to devices, and communicating effectively with users of varying technical skills. To manage these, it's important to develop strong written communication skills, use remote support tools efficiently, and prioritize tasks based on urgency and impact. Collaborating closely with team members through chat platforms and regularly updating documentation can also help streamline workflows and ensure consistent support for end-users.

What is the difference between Remote Tier 1 Helpdesk vs Remote Technical Support Specialist?

AspectRemote Tier 1 HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, HDI Customer ServiceCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelpdesk ticketing systems, customer callsAdvanced troubleshooting, remote access tools
Industry UsageIT support, customer serviceIT, software/hardware support
Search IntentBasic troubleshooting, first-level supportComplex issues, second-level support

Remote Tier 1 Helpdesk roles focus on initial customer support and basic troubleshooting, often requiring certifications like CompTIA A+. Remote Technical Support Specialists handle more complex technical issues, with additional certifications and technical skills. While both roles support IT environments remotely, the Specialist position involves deeper technical knowledge and problem-solving.

What are popular job titles related to Remote Tier 1 Helpdesk jobs in Springfield, MA?

For Remote Tier 1 Helpdesk jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Remote Tier 1 Helpdesk jobs in Springfield, MA look for?

The top searched job categories for Remote Tier 1 Helpdesk jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Remote Tier 1 Helpdesk jobs?

Cities near Springfield, MA with the most Remote Tier 1 Helpdesk job openings:

Remote Tier 1 Helpdesk jobs near you

Senior Director Sales

Finalsite

Glastonbury, CT • On-site, Remote

Full-time

Re-posted 10 days ago

Job description

Job Description
WHO WE ARE
Finalsite is the most valued partner for K-12 schools to build trust, strengthen community, and grow enrollment. Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and districts worldwide with an integrated platform for websites, communications, mobile apps, enrollment, and marketing services.
Headquartered in Glastonbury, Connecticut, Finalsite is a global company with employees working remotely across nearly every U.S. state, as well as throughout Europe, South America, and Asia.
We believe people do their best work when they feel supported, connected, and empowered to grow. That's why we invest in our employees through competitive benefits, professional development opportunities, and a collaborative culture built on partnership and purpose. Whether you're looking to expand your skills, take on new challenges, or make a meaningful impact in education, Finalsite offers the opportunity to grow your career while helping schools thrive.
At Finalsite, every interaction matters - with our clients, with each other, and with the schools and families we serve. Join us and help shape stronger school communities around the world
SUMMARY
The Senior Director of Sales is a hands-on, front-line sales leader responsible for building, coaching, and scaling a team of individual-contributor Education Sales Consultants focused on Finalsite's Tier 1, Tier 2, and Tier 3 public school district segments. This leader owns full-lifecycle selling across the segment - from outbound prospecting and new-logo acquisition through cross-selling and expanding relationships with existing clients - and is accountable for new-business growth and account expansion. Reporting to the Chief Sales Officer, the Senior Director operates as both a strategic leader and a deeply involved coach, engaged directly in deal strategy, pipeline generation, and team development, and partners closely with Marketing, Business Development, and Customer Success leaders to drive pipeline, win new districts, and grow the existing client base so the segment consistently exceeds its growth targets.
LOCATION
100% Remote - Anywhere within the US
RESPONSIBILITIES
  • Lead, coach, and develop a team of individual-contributor Education Sales Consultants selling Finalsite's full product portfolio into Tier 1, Tier 2, and Tier 3 public school districts.
  • Own the segment's full sales lifecycle - from outbound prospecting and new-logo acquisition through cross-sell, upsell, and expansion within the existing client base.
  • Carry and deliver against the team's new-business and expansion (cross-sell and upsell) targets, driving consistent quarter-over-quarter performance.
  • Provide hands-on, front-line coaching - including live call coaching, deal strategy sessions, and pipeline reviews - to elevate individual and team performance across the entire selling motion.
  • Recruit, hire, onboard, and ramp Education Sales Consultants, building team capacity ahead of growth targets.
  • Partner closely with Marketing and Business Development to build, qualify, and convert pipeline, ensuring tight alignment between demand generation, outbound prospecting, and field selling.
  • Partner closely with Customer Success to surface and win cross-sell and expansion opportunities in the existing client base, coordinating on account health and a seamless client experience, with Customer Success owning renewals.
  • Develop and continuously refine sales playbooks, methodologies, and qualification frameworks tailored to the public school district buying and budgeting process.
  • Forecast pipeline and revenue with precision, reporting regularly on KPIs, conversion rates, expansion, and team performance to the Chief Sales Officer and broader leadership.
  • Lead and facilitate weekly, monthly, and quarterly business reviews to align the team on goals, blockers, and strategy.
  • Ensure Finalsite's product vision, value, competitive differentiation, and pricing are clearly and consistently articulated across every stage of the new-business and expansion cycle.
  • Build a culture of accountability, urgency, and high performance, where the team is continually pushing to exceed individual and collective goals.
  • Maintain rigorous sales process discipline - qualification criteria, CRM hygiene, activity logging, and deal documentation - to protect forecast accuracy and pipeline integrity.
  • Represent the voice of the public school district market in cross-functional strategic planning, surfacing market trends, competitive intelligence, and customer feedback to leadership.
  • Travel as needed to support team development, customer engagements, and market presence.
QUALIFICATIONS AND SKILLS
  • Bachelor's degree or equivalent professional experience.
  • 10+ years of SaaS or technology sales experience, including a minimum of 5 years in a front-line sales leadership role.
  • Proven track record of leading teams across the full sales lifecycle - from outbound prospecting and new-logo acquisition through cross-sell and expansion.
  • Experience selling into K-12, public school districts, or the broader education technology market strongly preferred.
  • Demonstrated success partnering with Marketing, Business Development, and Customer Success to drive new-business growth and account expansion.
  • Deep fluency in modern sales methodologies and demonstrated ability to coach a team on them.
  • Strong command of Salesforce or equivalent CRM, plus sales engagement and forecasting tools.
  • Demonstrated success recruiting, developing, and retaining top sales talent in a competitive hiring market.
  • Sharp analytical skills, with the ability to translate pipeline and performance data into actionable strategy.
  • Excellent negotiation and executive communication skills, with the ability to operate credibly with senior stakeholders internally and externally.
  • Willingness and flexibility to travel as required to support team and market needs.
RESIDENCY REQUIREMENT
Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.
DISCLOSURES
Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.

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