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It Helpdesk Associate Jobs in Springfield, MA (NOW HIRING)

ServiceNet

IT Projects Engineer

Northampton, MA

$56K - $60K/yr

This role works under the direction of the Senior IT Project Engineer and collaborates closely with Systems Administration, Helpdesk, and IS teams. Key Responsibilities: * Lead technology buildouts ...

Vega Consulting Solutions

IT Project Manager

Hartford, CT

$99K - $117K/yr

Business Case process management (i.e. help edit, define, organize Business Cases) * PMO management ... Experience managing IT, ERP, Infrastructure, Cyber initiatives * SaaS Platform deployment skill ...

ServiceNet

IT Projects Engineer

Northampton, MA · On-site

$56K - $60K/yr

This role works under the direction of the Senior IT Project Engineer and collaborates closely with Systems Administration, Helpdesk, and IS teams. Key Responsibilities: * Lead technology buildouts ...

Manufacturing Inc

IT Support Specialist

Brookfield, MA

$25 - $29/hr

Experience: 2+ years of direct experience in an IT Support, Desktop Support, or Help Desk role. * Certification: MUST have an A+ Certification . * Proven technical proficiency in troubleshooting ...

UBEO

IT Project Coordinator

Hartford, CT · On-site

Proactively identify, communicate, and help resolve project risks and issues * Keep clients ... Familiarity with IT support tools, systems, and service delivery models * Self-motivated ...

Enjet Aero, LLC

IT/Systems Administrator Intern

Manchester, CT · On-site

$15.25 - $20.50/hr

At Enjet Aero, we rely on strong IT systems to support our mission and help drive business success. Our goal is to maintain a robust information technology program that aligns with the requirements ...

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All JobsIt Helpdesk Associate JobsIt Helpdesk Associate Jobs in Springfield, MA

It Helpdesk Associate information

See Springfield, MA salary details

$14

$21

$33

How much do it helpdesk associate jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for it helpdesk associate in Springfield, MA is $21.39, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $23.94 per hour, depending on experience, location, and employer.

What are some typical challenges an IT Helpdesk Associate may face when supporting end-users, and how can they effectively manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What are IT Helpdesk Associates?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Associate, and why are they important?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Springfield, MA? The most popular types of It Helpdesk jobs in Springfield, MA are:
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It Helpdesk Associate jobs near you
Information Technology (IT) Senior Internal Auditor - Hybrid

Information Technology (IT) Senior Internal Auditor - Hybrid

Cigna

Bloomfield, CT • On-site

$93K - $123K/yr

Full-time

Posted 10 days ago

Cigna Healthcare rating

8.4

Company rating: 8.4 out of 10

Based on 216 frontline employees who took The Breakroom Quiz

34th of 870 rated healthcare providers

Job description

Cigna is seeking a strategic, intellectually curious, and results-driven professional to join its Internal Audit team as an IT Senior Auditor. This role is critical to advancing our commitment to technology excellence, risk management, and operational integrity. In this position, you will be expected to lead and contribute to high-impact audits that align with enterprise-wide initiatives and strategic priorities.
This position offers direct exposure to senior IT and business leadership, providing opportunities to influence decision-making and drive meaningful improvements across the organization. Senior IT Auditors are expected to bring deep technical expertise, sharp analytical thinking, and a proactive mindset to assess risks, evaluate controls, and recommend enhancements that strengthen Cigna's technology environment. We are looking for candidates who thrive in dynamic environments and consistently deliver high-quality outcomes.
Cigna fosters a culture of continuous learning, innovation, and professional growth. You will be supported through targeted training, coaching, and access to internal and external learning opportunities. We encourage and support the pursuit of advanced certifications and thought leadership in the audit and technology space.
Key responsibilities:
  • Build and maintain strong relationships with key business stakeholders to support audit engagement success and promote collaboration.
  • Independently assesses functions and activities to evaluate operational effectiveness and control adequacy.
  • Plan and scope audits that align with organizational priorities and risk profiles.
  • Analyze complex data and evidence to form objective, actionable insights.
  • Communicate findings clearly and persuasively to senior leadership.
  • Prepare high-impact audit reports tailored to stakeholder needs.
  • Monitor finding remediation efforts and provide strategic guidance on risk mitigation.
  • Serve as a subject matter expert and escalation point for complex issues.
  • Mentor junior team members, fostering a culture of excellence and continuous improvement.
  • Contribute to cross-functional initiatives and strategic projects.

Qualifications:
  • Bachelor's degree in Information Systems, Information Technology, or a related field.
  • 3+ years of experience in internal or external IT auditing, with at least 2 years in a senior or lead role.
  • Professional certifications (e.g., CISA, CISM, CRISC, CISSP, CIA, or other relevant credentials) strongly preferred.
  • Strong knowledge of IT, cybersecurity, and emerging technologies.
  • Experience with complex IT environments (mainframe, midrange, client/server).
  • Demonstrate a deep understanding of risk and control frameworks (COSO, COBIT, NIST, ISO 27001).
  • Possess technical fluency across the IT stack, including network, operating system, database, and application layers.
  • Proven ability to assess automated controls and IT-dependent processes.
  • Experience with the system development life cycle (SDLC) and large-scale system implementations.
  • Proficiency in Microsoft Office and data analytics tools (e.g., Databricks, ACL, Tableau, Power BI).

Knowledge and Abilities:
  • Collaborates effectively within the team and cross-functional teams to research and resolve issues using innovative and practical solutions.
  • Exceptional communication skills, with the ability to present complex findings to executive audiences.
  • Provides and welcomes constructive feedback in real-time to help with continuous self and team improvement.
  • Demonstrate strong organizational and time management skills, thriving well under pressure.
  • High integrity and discretion in handling sensitive and confidential information.
  • Owns personal growth, development and a commitment to continuous learning.
  • Accountable and professional in all work and commitments.
  • Knowledge of the healthcare industry is preferred and considered a valuable asset.
  • Positively represent Cigna's brand in all professional settings.
  • Location: Hybrid work from Bloomfield, CT; Franklin, TN; St. Louis, MO; or Philadelphia, PA

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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