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Helpdesk Jobs in Springfield, MA (NOW HIRING)

Acusensus United States

Helpdesk Support

East Hartford, CT · On-site

$19.75 - $26.50/hr

Provide day-to-day Help Desk services and escalate unresolved issues to the appropriate point of contact. * Monitor alarms and system performance indicators across deployed assets. * Deliver remote ...

Acusensus United States

Helpdesk Support

East Hartford, CT · On-site

$19.75 - $26.50/hr

Provide day-to-day Help Desk services and escalate unresolved issues to the appropriate point of contact. * Monitor alarms and system performance indicators across deployed assets. * Deliver remote ...

Acusensus United States

Helpdesk Support

East Hartford, CT · Remote

$19.75 - $26.50/hr

Provide day-to-day Help Desk services and escalate unresolved issues to the appropriate point of contact. * Monitor alarms and system performance indicators across deployed assets. * Deliver remote ...

ServiceNet

IT Helpdesk Technician

Northampton, MA · On-site

$20/hr

Tuition assistance IT Helpdesk Technician - Entry Level Full-time Location: Northampton, MA | Springfield, MA Pay Rate: $20/hour Schedule: Monday - Friday 9a-5p We're hiring an IT Help Desk ...

ServiceNet

IT Helpdesk Technician

Northampton, MA · On-site

$20/hr

Tuition assistance IT Helpdesk Technician - Entry Level Full-time Location: Northampton, MA | Springfield, MA Pay Rate: $20/hour Schedule: Monday - Friday 9a-5p We're hiring an IT Help Desk ...

Westaff

Production Helper

Westfield, MA · On-site

$21.57/hr

Corrugated Packaging Company looking for production/ warehouse workers in Springfield, MA 2nd Shift hours: 3pm-1:00am Monday- Friday Pay starting at: $21.57/hr Warehouse/ Production Helper ...

New

ParadigmWorks Group Inc.

Cook Helper

Hartford, CT · On-site

$19.23/hr

The Cook Helper takes direction from the supervisor and cooks. Responsiblities include: set-up and breakdown the serving line; set up, dismantle & clean the salad bar; ensure perishable items are ...

Westaff

Production Helper

Westfield, MA · On-site

... Helper Responsibilities Include: * We will train you to operate our converting machines to produce corrugated packaging. The world boxes! * You will learn to perform routine maintenance on the ...

All My Sons Moving & Storage

Mover / Helper

Hartford, CT · On-site

$20 - $150/day

Hiring Immediately | Weekly Pay + Daily Tips | Flexible Scheduling All My Sons Moving & Storage is looking for energetic, dependable Helpers to join our professional moving team. If you enjoy staying ...

All My Sons Moving & Storage

Mover / Helper

Hartford, CT · On-site

$20 - $150/day

Hiring Immediately | Weekly Pay + Daily Tips | Flexible Scheduling All My Sons Moving & Storage is looking for energetic, dependable Helpers to join our professional moving team. If you enjoy staying ...

ParadigmWorks Group, Inc.

Cook Helper

Hartford, CT · On-site

$19.23/hr

The Cook Helper takes direction from the supervisor and cooks. Responsiblities include: set-up and breakdown the serving line; set up, dismantle & clean the salad bar; ensure perishable items are ...

Suzor IT

Help Desk Technician

Broad Brook, CT · On-site

Helpdesk Technician We are looking for an individual to work directly with our K-12 and/or Municipal customers. The day-to-day role will include helping teachers teach, students learn, and municipal ...

Centstone

Help Desk Technician

Hartford, CT · On-site

$20 - $25/mo

Help Desk Technician Location: Onsite - Hartford, Connecticut Employment Type: W2 Only Work Authorization: US Citizens / Green Card Holders Only Duration: Long-Term Schedule: Monday-Friday, 8:00 AM ...

Suzor IT

Help Desk Technician

East Windsor, CT · On-site

$22.50 - $26.50/hr

Helpdesk Technician We are looking for an individual to work directly with our K-12 and/or Municipal customers. The day-to-day role will include helping teachers teach, students learn, and municipal ...

Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$20 - $27/hr

Kinsley is seeking a Help Desk Technician to provide user support while also serving as a backup for monitoring and maintaining the organization's computer systems and networks. The Help Desk ...

360 IT Professionals

Help Desk Representative

Windsor, CT

$17.50 - $22.25/hr

Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance ...

360 IT Professionals

Help Desk Representative

Windsor, CT

$17.50 - $22.25/hr

Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance ...

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All JobsHelpdesk JobsHelpdesk Jobs in Springfield, MA

Helpdesk information

See Springfield, MA salary details

$12

$23

$33

How much do helpdesk jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for helpdesk in Springfield, MA is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are the most commonly searched types of Helpdesk jobs in Springfield, MA? The most popular types of Helpdesk jobs in Springfield, MA are:
What are popular job titles related to Helpdesk jobs in Springfield, MA? For Helpdesk jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Helpdesk jobs in Springfield, MA look for? The top searched job categories for Helpdesk jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Helpdesk jobs? Cities near Springfield, MA with the most Helpdesk job openings:
Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Springfield, MA as of July 2026, with employment types broken down into 58% Full Time, and 42% Temporary. Highlights an 100% In-person job distribution, with an average salary of $47,985 per year, or $23.1 per hour.

Helpdesk Support

Acusensus United States

East Hartford, CT • On-site

$19.75 - $26.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

About us
Acusensus pioneers intelligent road safety enforcement solutions that can be rapidly deployed to address road safety challenges. Our mission is simple: changing behaviours, saving lives. Using advanced AI and hardware technology, we deliver fixed-location, trailer-based, and vehicle-based enforcement solutions for governments across Australia, the US, the UK, and New Zealand. Founded in 2018, we've grown into a genuinely global technology company — and we're looking for people who want their work to matter.

About the role
You'll be the frontline of our Help Desk operation, supporting a 24/7 roster and ensuring our enforcement technology stays online, accurate, and ready to deliver prosecutable evidence when it matters.

What you'll do:

  • Provide day-to-day Help Desk services and escalate unresolved issues to the appropriate point of contact.
  • Monitor alarms and system performance indicators across deployed assets.
  • Deliver remote support for trailer and vehicle setup and certification operations.
  • Troubleshoot remote camera systems and manage L1 responses, from power cycling to database changes.
  • Document responses and findings clearly for L2 escalation.
  • Support onboarding and training of new Help Desk team members.
  • Maintain accurate records and contribute ideas to improve Help Desk processes.

Requirements

About you
You're organised, technically curious, and calm under pressure and known as someone who genuinely enjoys solving problems and keeping systems running.

You'll bring:

  • Minimum 3 years of help desk or technical support experience.
  • Technical proficiency in Help Desk requirements and methodologies.
  • Experience with remote troubleshooting and day-to-day support workflows.
  • Experience working with ticketing systems.
  • Experience supporting operations teams and field road safety trailer operators.
  • Motivation and drive with a passion for delivering a high level of service.
  • Availability to work rotating shifts.
  • Strong active listening, attention to detail, and problem-solving skills.
  • Well-developed interpersonal and communication skills.
  • Solid numerical and analytical ability.
  • Eligibility to work in the United States.
  • Willingness to undergo pre-employment checks.

Desirable:

  • Experience supporting hardware-connected systems such as cameras or vehicles.
  • Experience with Linux operating systems.
  • Experience with AWS.
  • Willingness to learn basic electrical/mechanical assembly and repairs.

A quick note on the realities of the role: this position supports a 24/7 operation, so early mornings, evenings, or weekend work will come up.

Benefits

Why join us?

Work that saves lives
You'll keep the Help Desk running behind Acusensus's road safety enforcement solutions deployed across the US to reduce road fatalities and injuries.

Hands-on technical variety
From remote camera troubleshooting to trailer/vehicle setup support and database changes, no two shifts look the same and you'll build real technical depth in Linux and AWS environments along the way.

Benefits

  • Medical, dental and vision
  • 401k
  • PTO starting at 10 days per year

Ready to be part of our mission? Apply now.
Visit www.acusensus.com.au/careers or submit your application directly through this advertisement. If you have any questions or would like to discuss the role in greater detail, please email careers@acusensus.com.


Acusensus is building a diverse and inclusive workplace where everyone feels valued, respected, and empowered to drive positive change. We're committed to fostering an environment where creativity and authenticity are celebrated. No matter your background, if you're passionate about making a difference, we encourage you to apply.