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Helpdesk Jobs in Springfield, MA (NOW HIRING)

Manufacturing Inc

IT Helpdesk Technician

Agawam, MA

$20/hr

Helping users reset their passwords for various systems and applications. * Troubleshooting software errors: Diagnosing and resolving minor software issues. * Guiding users through simple tasks:

All My Sons Moving & Storage

Mover / Helper

Hartford, CT · On-site

$20 - $150/day

Hiring Immediately | Weekly Pay + Daily Tips | Flexible Scheduling All My Sons Moving & Storage is looking for energetic, dependable Helpers to join our professional moving team. If you enjoy staying ...

All My Sons Moving & Storage

Mover / Helper

Hartford, CT · On-site

$20 - $150/day

Hiring Immediately | Weekly Pay + Daily Tips | Flexible Scheduling All My Sons Moving & Storage is looking for energetic, dependable Helpers to join our professional moving team. If you enjoy staying ...

All My Sons Moving & Storage

Mover / Helper

Hartford, CT · On-site

Hiring Immediately | Weekly Pay + Daily Tips | Flexible Scheduling All My Sons Moving & Storage is looking for energetic, dependable Helpers to join our professional moving team. If you enjoy staying ...

Apply Early

NATIONAL CONSTRUCTION RENTALS

Fence Helper

Bloomfield, CT · On-site

$25/hr

As a Fence Helper at National Construction Rentals, Inc. (NCR), you will play a crucial role in assisting the Fence Foreman to ensure the successful installation and maintenance of fences according ...

Centstone

Help Desk Technician

Hartford, CT · On-site

$20 - $25/mo

Help Desk Technician Location: Onsite - Hartford, Connecticut Employment Type: W2 Only Work Authorization: US Citizens / Green Card Holders Only Duration: Long-Term Schedule: Monday-Friday, 8:00 AM ...

Williston

Help Desk Coordinator

Easthampton, MA · On-site

The Help Desk Coordinator will provide operating systems, information processing, administrative application, infrastructure, and Academic/Administrative End User support. This position will work ...

Apply Early

Williston

Help Desk Coordinator

Easthampton, MA

$28 - $30/hr

The Help Desk Coordinator will provide operating systems, information processing, administrative application, infrastructure, and Academic/Administrative End User support. This position will work ...

Williston

Help Desk Coordinator

Easthampton, MA · On-site

$28 - $30/hr

The Help Desk Coordinator will provide operating systems, information processing, administrative application, infrastructure, and Academic/Administrative End User support. This position will work ...

Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$26 - $32/hr

Kinsley is seeking a Help Desk Technician to provide user support while also serving as a backup for monitoring and maintaining the organization's computer systems and networks. The Help Desk ...

Kinsley Power Systems

Help Desk Technician

East Granby, CT · On-site

$26 - $32/hr

The Help Desk Technician will provide technical assistance and training to employees while supporting and maintaining our technology infrastructure. Kinsley Power Systems, a family-owned business ...

Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$20 - $27/hr

Kinsley is seeking a Help Desk Technician to provide user support while also serving as a backup for monitoring and maintaining the organization's computer systems and networks. The Help Desk ...

PeoplesBank

Help Desk Associate

Holyoke, MA · On-site

$23 - $26/hr

As a Tier 1 technical support specialist, the Help Desk Associate is responsible for delivering front-line technical assistance and ensuring the smooth operation of daily IT functions. The position ...

nLeague Services Inc

Help Desk Analyst

Hartford, CT · On-site

$20.75 - $28.25/hr

Help Desk Analyst Client: CT DCF Location: 505 Hudson Street Hartford, Connecticut 06106-0000 Shift: 08:00 Am to 05:00 Pm Duration: 12+ Months REQUIRED AGENCY: Department of Children and Families

InstantServe LLC

Help Desk Analyst

Hartford, CT · On-site

$20.75 - $28.25/hr

our client CONNECTICUT DEPARTMENT OF CHILDREN AND FAMILIES STATEMENT OF WORK FOR CCWIS PROGRAM Help Desk Technician (x) New Task () Renewal ( ) Fixed Price (X) On Site Support ( ) Remote Support 1. ...

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All JobsHelpdesk JobsHelpdesk Jobs in Springfield, MA

Helpdesk information

See Springfield, MA salary details

$12

$23

$33

How much do helpdesk jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for helpdesk in Springfield, MA is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

Is helpdesk a hard job?

Helpdesk jobs involve troubleshooting technical issues, providing customer support, and often require good communication skills and basic knowledge of hardware and software. The difficulty level depends on the complexity of issues handled and the individual's experience, but it generally involves problem-solving and patience. Certifications like CompTIA A+ can help improve proficiency and job performance.

What is the job of a help desk?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, offer solutions, and often use ticketing systems to track and resolve user requests efficiently.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine helpdesk tasks such as password resets and troubleshooting, but it does not fully replace helpdesk professionals. Helpdesk roles require human judgment, customer service skills, and complex problem-solving that AI cannot replicate entirely. Helpdesk technicians need to adapt by developing skills in AI tools, scripting, and system management.

What jobs pay 4000 a week without a degree?

Helpdesk roles typically do not pay $4,000 a week without a degree; they usually offer lower wages. High-paying jobs that can reach this level without a degree often involve sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience, certifications, or licenses. These roles may require strong communication skills, technical knowledge, or apprenticeships rather than formal degrees.

What are the key skills and qualifications needed to thrive as a Helpdesk professional, and why are they important?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by Helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What are helpdesk jobs?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are the most commonly searched types of Helpdesk jobs in Springfield, MA? The most popular types of Helpdesk jobs in Springfield, MA are:
What are popular job titles related to Helpdesk jobs in Springfield, MA? For Helpdesk jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Helpdesk jobs in Springfield, MA look for? The top searched job categories for Helpdesk jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Helpdesk jobs? Cities near Springfield, MA with the most Helpdesk job openings:
Helpdesk jobs near you

IT Helpdesk Technician

Manufacturing Inc

Agawam, MA

$20/hr

Full-time

Posted 16 days ago

Job description

We are seeking a motivated and customer-focused IT Helpdesk Level I professional for a temporary assignment in our Agawam, MA location. This is an entry-level position.

Responsibilities include:

  • Answering phone calls and emails: Responding to initial inquiries and providing basic technical assistance.
  • Password resets: Helping users reset their passwords for various systems and applications.
  • Troubleshooting software errors: Diagnosing and resolving minor software issues.
  • Guiding users through simple tasks: Providing step-by-step instructions for basic IT tasks.
  • Setting up new user accounts: Creating and configuring accounts for new employees.
  • Installing software: Assisting with the installation of software applications.
  • Documenting issues and solutions: Recording problems and their resolutions for future reference.
  • Escalating complex issues: Referring more complicated problems to higher-level support.
  • Monitoring system performance: Keeping an eye on system health and performance.
  • Updating user permissions: Modifying access rights as needed.
  • Assisting with hardware setup: Helping users set up and configure hardware like printers and computers.

Skills/Qualifications:

  • Entry-level IT knowledge and a willingness to learn.
  • Excellent customer service and communication skills.
  • Basic understanding of computer hardware and software.
  • Ability to troubleshoot basic technical issues.
  • Strong organizational and time management skills.
  • Ability to follow instructions and work independently.
  • Reliable and punctual.

Schedule:

  • Monday to Friday
  • 9:00 AM to 5:00 PM (Unpaid lunch 12:00 PM to 1:00 PM)

Start Date:

  • Immediately

Location:

  • Agawam, MA (In-Office)

Pay:

  • $20.00 per hour

If you are a motivated and customer-oriented individual with a passion for IT, we encourage you to apply for this temporary opportunity. Please submit your resume detailing your relevant skills and experience.

Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected characteristic in accordance with applicable federal, state, and local laws