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Helpdesk Jobs in Springfield, MA (NOW HIRING)

Manufacturing Inc

IT Helpdesk Technician

Agawam, MA

$20/hr

Helping users reset their passwords for various systems and applications. * Troubleshooting software errors: Diagnosing and resolving minor software issues. * Guiding users through simple tasks:

Strive Global

Maintenance Helper

Hartford, CT

$16.50 - $21.25/hr

The Maintenance Helper will assist with routine maintenance tasks, repairs, inspections, and general facility support to ensure daily operations run smoothly. Responsibilities * Assist with routine ...

Limitless East Marketing

Maintenance Helper

Hartford, CT

$16.50 - $21.25/hr

The Maintenance Helper will assist with routine maintenance tasks, repairs, inspections, and general facility support to ensure daily operations run smoothly. Responsibilities * Assist with routine ...

Alphabe Insight Inc

Maintenance Helper

Hartford, CT · On-site

$16.50 - $21.25/hr

The Maintenance Helper will assist with routine maintenance tasks, repairs, inspections, and general facility support to ensure daily operations run smoothly. Responsibilities * Assist with routine ...

Eversource Energy

Mechanic Helper

Windsor, CT · On-site

$32.88/hr

Mechanic Helper (I/R) General Summary: Reports to Supervisor in Instrumentation and Regulation (I&R) Individual will be responsible for the inspection, operation, maintenance, troubleshooting ...

Eversource Energy

Mechanic Helper

East Windsor, CT · On-site

$32.88/hr

Mechanic Helper (I/R) General Summary: Reports to Supervisor in Instrumentation and Regulation (I&R) Individual will be responsible for the inspection, operation, maintenance, troubleshooting ...

Williston

Help Desk Coordinator

Easthampton, MA

The Help Desk Coordinator will provide operating systems, information processing, administrative application, infrastructure, and Academic/Administrative End User support. This position will work ...

Williston

Help Desk Coordinator

Easthampton, MA · On-site

$28 - $30/hr

The Help Desk Coordinator will provide operating systems, information processing, administrative application, infrastructure, and Academic/Administrative End User support. This position will work ...

Gándara Center

Help Desk Technician

Springfield, MA · On-site

$22 - $24/hr

Help Desk Technician Work Location: Sprngfield, Ma. In-Person/On Site *Bilingual Candidates Encouraged to Apply *EOE M/F/D/V *Union/Non-Union Job Summary: The Help Desk Technician serves as a primary ...

InstantServe LLC

Help Desk Analyst

Hartford, CT · On-site

$20.75 - $28.25/hr

our client CONNECTICUT DEPARTMENT OF CHILDREN AND FAMILIES STATEMENT OF WORK FOR CCWIS PROGRAM Help Desk Technician (x) New Task () Renewal ( ) Fixed Price (X) On Site Support ( ) Remote Support 1. ...

PeoplesBank

Help Desk Associate

Holyoke, MA · On-site

$23 - $26/hr

As a Tier 1 technical support specialist, the Help Desk Associate is responsible for delivering front-line technical assistance and ensuring the smooth operation of daily IT functions. The position ...

PeoplesBank

Help Desk Associate

Holyoke, MA · On-site

$18.25 - $24.50/hr

As a Tier 1 technical support specialist, the Help Desk Associate is responsible for delivering front-line technical assistance and ensuring the smooth operation of daily IT functions. The position ...

nLeague Services Inc

Help Desk Analyst

Hartford, CT · On-site

$20.75 - $28.25/hr

Help Desk Analyst Client: CT DCF Location: 505 Hudson Street Hartford, Connecticut 06106-0000 Shift: 08:00 Am to 05:00 Pm Duration: 12+ Months REQUIRED AGENCY: Department of Children and Families

Global Channel Management, Inc.

Help desk

Windsor, CT

$18/hr

Company Description Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of ...

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All JobsHelpdesk JobsHelpdesk Jobs in Springfield, MA

Helpdesk information

See Springfield, MA salary details

$12

$23

$33

How much do helpdesk jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for helpdesk in Springfield, MA is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk professional, and why are they important?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by Helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What are helpdesk jobs?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are the most commonly searched types of Helpdesk jobs in Springfield, MA? The most popular types of Helpdesk jobs in Springfield, MA are:
What are popular job titles related to Helpdesk jobs in Springfield, MA? For Helpdesk jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Helpdesk jobs in Springfield, MA look for? The top searched job categories for Helpdesk jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Helpdesk jobs? Cities near Springfield, MA with the most Helpdesk job openings:
Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Springfield, MA as of June 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $47,985 per year, or $23.1 per hour.

IT Helpdesk Technician

Manufacturing Inc

Agawam, MA

$20/hr

Full-time

Posted 19 days ago

Job description

We are seeking a motivated and customer-focused IT Helpdesk Level I professional for a temporary assignment in our Agawam, MA location. This is an entry-level position.

Responsibilities include:

  • Answering phone calls and emails: Responding to initial inquiries and providing basic technical assistance.
  • Password resets: Helping users reset their passwords for various systems and applications.
  • Troubleshooting software errors: Diagnosing and resolving minor software issues.
  • Guiding users through simple tasks: Providing step-by-step instructions for basic IT tasks.
  • Setting up new user accounts: Creating and configuring accounts for new employees.
  • Installing software: Assisting with the installation of software applications.
  • Documenting issues and solutions: Recording problems and their resolutions for future reference.
  • Escalating complex issues: Referring more complicated problems to higher-level support.
  • Monitoring system performance: Keeping an eye on system health and performance.
  • Updating user permissions: Modifying access rights as needed.
  • Assisting with hardware setup: Helping users set up and configure hardware like printers and computers.

Skills/Qualifications:

  • Entry-level IT knowledge and a willingness to learn.
  • Excellent customer service and communication skills.
  • Basic understanding of computer hardware and software.
  • Ability to troubleshoot basic technical issues.
  • Strong organizational and time management skills.
  • Ability to follow instructions and work independently.
  • Reliable and punctual.

Schedule:

  • Monday to Friday
  • 9:00 AM to 5:00 PM (Unpaid lunch 12:00 PM to 1:00 PM)

Start Date:

  • Immediately

Location:

  • Agawam, MA (In-Office)

Pay:

  • $20.00 per hour

If you are a motivated and customer-oriented individual with a passion for IT, we encourage you to apply for this temporary opportunity. Please submit your resume detailing your relevant skills and experience.

Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected characteristic in accordance with applicable federal, state, and local laws