Junior Helpdesk Jobs in Springfield, MA (NOW HIRING)

The Junior Cold Brew Technician reports to the Cold Brew Program Manager and will be responsible for performing all of the tasks and activities associated with assisting in the Coffee Program. The Junior Cold Brew Technician will play an integral role in the ongoing development of our growing cold brew program and will work closely with the Cold Brew Program Manager and Cold Brew Technician. They will be responsible for helping maintain and document QC protocols including following strict SOP and HACCP plans for the safety of canned and packaged cold brew coffee as well as setting up for the daily operations of cold brew production. This is an exciting opportunity for an individual who loves coffee, hard work and wants to be part of an evolving program in the Tree House Family. This opportunity promises an invigorating and exciting environment where good work is done so we always ask for flexibility and a sense of humor in addition to other valuable traits like intent, hard work, and good communication skills.

This position is full-time, based in Charlton, MA, and will work Monday - Friday 8am - 4pm, with the ability to work nights / weekends as needed.  Potential for schedule to adjust to Monday - Friday 7am - 3pm.

The starting base pay range for this position is $22.00-$24.00 hourly. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and relevant education or training. Compensation is only one component of the total rewards package, as this role is eligible for participation in the company bonus program and a robust benefit and perks package.

As a Junior Cold Brew Technician, you will be responsible for the following:

• Staging and Grinding of roasted coffee for Cold Brew Production
• Learning and maintaining Tree House Cold Brew recipes on Brew Bomb Brewer and our large-scale unique brewing system for daily production brewing
• Processing, extracting, and final product packaging preparation of large scale cold brew prototype and Brew Bomb brewing systems
• Filling Multiple Cold Brew Vessels I.E. Cans/Growlers/Kegs
• Following Strict Sanitation Practices
• Maintaining and Cleaning all necessary brewing equipment 
• CIP of Holding Tanks 
• Work closely with Cold Brew Program Manager and Cold Brew Technician on the recording of Production QC Analytics and product sensory
• Help set up and break down QC tests as needed
• Assist with canned oat latte production such as infused syrup building and oat milk staging and latte building
• Packaging of cold brew for cold brew production brewing
• Pitch in where needed

Minimum Qualifications

• Previous experience working in coffee production, with strong sensory a huge plus
• Organized and Excellent Communicator
• Strong foundation in food safety and hygienic food handling, understanding and adherence to food safety protocols
• Flexible schedule and a willingness to work overtime and weekends as needed, with as much notice as possible, to ensure operational and retail needs are met.
• General passion for the specialty coffee and craft beverage industries at large.
• You are self-motivated and able to work autonomously, with a focused and hard-working attitude.
• Strong communication and interpersonal skills 
• Ability to multitask and work coolly and professionally in time-sensitive situations
• You are not afraid to speak your mind and share ideas.
• Ability to troubleshoot issues and/or pivot plans quickly in order to coordinate corrective actions needed.
• Stand on your feet for long periods of time.
• The ability to lift 30 to 50 lbs (more with assistance).
• Understanding of Food Safe Protocols.

Benefits and Perks!

• Health Insurance covered 100% in full for employees, spouses and their dependents
• Dental Insurance, with company contribution 
• Vision Insurance
• Wellness Reimbursement 
• EAP (Employee Assistance Program)
• Pet Insurance
• Company paid Life and AD&D
• Flexible Spending Account and/or Dependent Care Account
• Complimentary nutrition consultations
• 401K with company match, 100% vested starting at enrollment 
• Front loaded paid vacation bank
• Birthday paid day off
• Three personal days per year
• 40/56( NY) hours of sick time per year
• Paid volunteer hours
• Annual Employee Benefit Card: preloaded $750 credit for Beer, Merch or other products 
• Discount of 50% on most products for personal use
• 3 free drafts and 2 free crew cans per shift
• 3 free drafts per guest for your immediate family when visiting
• 2 items per year embroidery benefit