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Junior Helpdesk Jobs in Springfield, MA (NOW HIRING)

Petco

Junior Groomer

Glastonbury, CT · On-site

Want to help pets live their best lives? We're proud to be where the pets go and where the pet ... Begin your Petco journey as a Junior Pet Stylist in Grooming! During this ten-week training period ...

Petco

Junior Groomer

Glastonbury, CT

Want to help pets live their best lives? We're proud to be where the pets go and where the pet ... Begin your Petco journey as a Junior Pet Stylist in Grooming! During this ten-week training period ...

Petco

Junior Groomer

Glastonbury, CT · On-site

Want to help pets live their best lives? We're proud to be where the pets go and where the pet ... Begin your Petco journey as a Junior Pet Stylist in Grooming! During this ten-week training period ...

Petco

Junior Groomer

Glastonbury, CT

Want to help pets live their best lives? We're proud to be where the pets go and where the pet ... Begin your Petco journey as a Junior Pet Stylist in Grooming! During this ten-week training period ...

Petco

Junior Groomer

Sturbridge, MA · On-site

Want to help pets live their best lives? We're proud to be where the pets go and where the pet ... Begin your Petco journey as a Junior Pet Stylist in Grooming! During this ten-week training period ...

Petco

Junior Groomer

Sturbridge, MA · On-site

Want to help pets live their best lives? We're proud to be where the pets go and where the pet ... Begin your Petco journey as a Junior Pet Stylist in Grooming! During this ten-week training period ...

Rustman Agency

Junior Sales Associate

Glastonbury, CT · On-site

$37K - $50K/yr

About the Role We are seeking an enthusiastic and coachable Junior Sales Associate to join our ... and help guide them toward informed decisions Track leads, follow-ups, and performance activity ...

Deloitte

Jr. Palo Alto Engineer

Hartford, CT · On-site

Helping maintain service performance and supporting incident resolution * Documenting technical changes and ensuring alignment with security, compliance, and client operational requirements

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Junior Helpdesk information

See Springfield, MA salary details

$12

$23

$33

How much do junior helpdesk jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for junior helpdesk in Springfield, MA is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

What is a junior helpdesk?

Junior Helpdesk roles involve providing first-level technical support to users experiencing issues with their computers, software, or network systems. Responsibilities typically include answering support tickets, troubleshooting basic IT problems, and escalating more complex issues to senior staff. Junior Helpdesk professionals also assist with setting up new equipment, maintaining records, and offering guidance to users to resolve common technical problems. This entry-level position is a great starting point for those seeking a career in IT support.

What are the key skills and qualifications needed to thrive as a junior helpdesk?

To thrive as a Junior Helpdesk, you need a basic understanding of computer hardware, software troubleshooting, and customer support, often supported by a relevant IT certification or coursework. Familiarity with ticketing systems like Jira or ServiceNow, as well as remote access tools, is typically required. Strong communication, patience, and problem-solving abilities set outstanding candidates apart. These skills ensure efficient resolution of user issues and help maintain smooth IT operations within an organization.

What are some common challenges faced by junior helpdesk professionals, and how can they effectively address them?

Junior Helpdesk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and balancing multiple tasks at once. To address these challenges, it's important to develop strong organizational and time management skills, actively seek guidance from more experienced team members, and continuously expand technical knowledge through training and documentation. Maintaining clear communication with users and collaborating closely with IT colleagues also helps ensure timely and effective problem resolution.

What is the difference between Junior Helpdesk vs Helpdesk Technician?

AspectJunior HelpdeskHelpdesk Technician
Required CredentialsHigh school diploma or equivalent; some certifications (e.g., CompTIA A+)High school diploma; often holds certifications like CompTIA A+ or Network+
Work EnvironmentEntry-level support in IT departments, helpdesk support centersSimilar environment, providing technical support to end-users
Employer & Industry UsageCommon in IT support teams across various industriesStandard role in IT service desks, customer support, and internal tech teams

The main difference between Junior Helpdesk and Helpdesk Technician lies in experience level and scope. Junior Helpdesk roles are typically entry-level, focusing on basic troubleshooting and support, while Helpdesk Technicians may have more experience and handle more complex issues. Both roles are essential in IT support, often overlapping in responsibilities but distinguished by skill level and experience.

What are the most commonly searched types of Helpdesk jobs in Springfield, MA?

The most popular types of Helpdesk jobs in Springfield, MA are:

What are popular job titles related to Junior Helpdesk jobs in Springfield, MA?

For Junior Helpdesk jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Junior Helpdesk jobs in Springfield, MA look for?

The top searched job categories for Junior Helpdesk jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Junior Helpdesk jobs?

Cities near Springfield, MA with the most Junior Helpdesk job openings:

Junior Helpdesk jobs near you
Infographic showing various Junior Helpdesk job openings in Springfield, MA as of June 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $47,985 per year, or $23.1 per hour.

a Junior Contract Recruiter

East Hartford, CT

Kelly Services
See more jobs at Kelly Servicesexternal

$39K - $51K/yr

Temporary

Medical, Dental, Vision, Life, Retirement

Posted yesterday

New

Job description

Kelly® Professional & Industrial is looking for an experienced Junior Contract Recruiter to support one of our global aerospace clients. This is a long-term temporary position which is expected to last a minimum of 1 year with potential for extension up to 5 years depending on business needs. Sound good? Take a closer look at the job requirements and details below.
Junior Contract Recruiter Qualifications:
  • Must have at least 1-3 years of high-volume recruitment experience for hourly production/manufacturing positions
  • Must be able to go onsite to East Hartford, CT at least once per month
  • Must have a High School diploma/GED

What’s a typical day as a Junior Contract Recruiter? You’ll be:
  • Responsible for full lifecycle recruiting for permanent hourly production/light industrial roles
  • Responsible for partnering with hiring managers to develop job descriptions, developing effective sourcing strategies, prescreening prospective candidates, submitting resumes to hiring managers, participating in interviews with hiring managers, and coordinating logistics for interviews, compensation negotiations, etc.
  • Responsible for managing the candidate review and selection process to ensure it moves forward in a timely manner
  • Representing the company at onsite job fairs and other hiring events as needed

Why you should apply to be a Junior Contract Recruiter:
  • Competitive wage
  • 95% work from home (must be able to go onsite to East Hartford, CT at least once per month)
  • Great work/life balance: Monday-Friday, 8am-5pm
  • Environment: innovative and progressive company culture
  • Access to outstanding Kelly perks via https://www.mykelly.us/us-mykelly/perks/

What happens next
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Junior Contract Recruiter today!
 
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.