Junior Helpdesk Jobs in Springfield, MA (NOW HIRING)

This position supports operational processes of the Deloitte U.S. Firms' Risk & Brand Protection Group. Key responsibilities include safeguarding Deloitte and client confidential information, assisting with the transfer of personal data from Deloitte laptops, and providing customer support to partners, principals, and employees of Deloitte U.S. entities who interact with the Compliance HelpDesk.

Recruiting for this role ends on 7/6/2026.

Work you'll do

As a Junior Associate, Compliance HelpDesk on the Ethics and Compliance team, you will be responsible for:

• Responding to Compliance HelpDesk support requests through phone, chat, and other support tools
• Guiding callers through policy requirements and mandatory procedures
• Documenting and maintaining records of guidance provided through HelpDesk interactions
• Collaborating with internal Risk & Regulatory stakeholders to resolve questions and issues
• Providing backup support for other services managed by the Compliance HelpDesk

A successful candidate would possess these skills:

• Effective written and verbal communication skills
• Customer service attitude with dedication to quality and demonstrated attention to detail
• Ability to understand and communicate policy and procedures consistently, knowing when to seek guidance
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor

The team

Ethics and Compliance

The objective of the Ethics and Compliance team is to support Deloitte's shared values and Global Principles of Business Conduct by centrally coordinating and enhancing existing ethics and compliance practices. The program and underlying policies and procedures have been designed to prevent, detect, and address ethics and compliance issues.

Qualifications

Required:

• Bachelor's degree
• Minimum 1+ year of related experience, preferably customer support care within a consumer banking environment
• Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

Preferred:

• Proficiency using Microsoft Office applications
• Experience handling confidential or sensitive information
• Background in a banking, financial services, or regulated environment
• ServiceNow or other incident reporting software familiarity
• Knowledge of ethics, compliance, or independence-related processes

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $42,700 to $78,600.

EA_ExpHire

EA_RBP_ExpHire 

This position supports operational processes of the Deloitte U.S. Firms' Risk & Brand Protection Group. Key responsibilities include safeguarding Deloitte and client confidential information, assisting with the transfer of personal data from Deloitte laptops, and providing customer support to partners, principals, and employees of Deloitte U.S. entities who interact with the Compliance HelpDesk.

Recruiting for this role ends on 7/6/2026.

Work you'll do

As a Junior Associate, Compliance HelpDesk on the Ethics and Compliance team, you will be responsible for:

• Responding to Compliance HelpDesk support requests through phone, chat, and other support tools
• Guiding callers through policy requirements and mandatory procedures
• Documenting and maintaining records of guidance provided through HelpDesk interactions
• Collaborating with internal Risk & Regulatory stakeholders to resolve questions and issues
• Providing backup support for other services managed by the Compliance HelpDesk

A successful candidate would possess these skills:

• Effective written and verbal communication skills
• Customer service attitude with dedication to quality and demonstrated attention to detail
• Ability to understand and communicate policy and procedures consistently, knowing when to seek guidance
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor

The team

Ethics and Compliance

The objective of the Ethics and Compliance team is to support Deloitte's shared values and Global Principles of Business Conduct by centrally coordinating and enhancing existing ethics and compliance practices. The program and underlying policies and procedures have been designed to prevent, detect, and address ethics and compliance issues.

Qualifications

Required:

• Bachelor's degree
• Minimum 1+ year of related experience, preferably customer support care within a consumer banking environment
• Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

Preferred:

• Proficiency using Microsoft Office applications
• Experience handling confidential or sensitive information
• Background in a banking, financial services, or regulated environment
• ServiceNow or other incident reporting software familiarity
• Knowledge of ethics, compliance, or independence-related processes

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $42,700 to $78,600.

EA_ExpHire

EA_RBP_ExpHire