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Junior Helpdesk Jobs in Springfield, MA (NOW HIRING)

micro1 AI

AI Training Specialist - Physics

Springfield, MA · On-site +1

$80 - $150/hr

... Junior professor) to participate in a high-impact project supporting a customer in the science and technology sector. In this role, you'll apply your expertise to help train next-generation AI ...

JLL

Mechatronics and Robotics Apprentice

Windsor, CT · On-site

... help shape a brighter way forward. Mechatronics Junior Technician Apprentice - JLL What this job involves: As a Mechatronics Junior Technician Apprentice, you will learn to perform the job of ...

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Junior Helpdesk information

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How much do junior helpdesk jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for junior helpdesk in Springfield, MA is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

What is a junior helpdesk?

Junior Helpdesk roles involve providing first-level technical support to users experiencing issues with their computers, software, or network systems. Responsibilities typically include answering support tickets, troubleshooting basic IT problems, and escalating more complex issues to senior staff. Junior Helpdesk professionals also assist with setting up new equipment, maintaining records, and offering guidance to users to resolve common technical problems. This entry-level position is a great starting point for those seeking a career in IT support.

What are the key skills and qualifications needed to thrive as a junior helpdesk?

To thrive as a Junior Helpdesk, you need a basic understanding of computer hardware, software troubleshooting, and customer support, often supported by a relevant IT certification or coursework. Familiarity with ticketing systems like Jira or ServiceNow, as well as remote access tools, is typically required. Strong communication, patience, and problem-solving abilities set outstanding candidates apart. These skills ensure efficient resolution of user issues and help maintain smooth IT operations within an organization.

What are some common challenges faced by junior helpdesk professionals, and how can they effectively address them?

Junior Helpdesk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and balancing multiple tasks at once. To address these challenges, it's important to develop strong organizational and time management skills, actively seek guidance from more experienced team members, and continuously expand technical knowledge through training and documentation. Maintaining clear communication with users and collaborating closely with IT colleagues also helps ensure timely and effective problem resolution.

What is the difference between Junior Helpdesk vs Helpdesk Technician?

AspectJunior HelpdeskHelpdesk Technician
Required CredentialsHigh school diploma or equivalent; some certifications (e.g., CompTIA A+)High school diploma; often holds certifications like CompTIA A+ or Network+
Work EnvironmentEntry-level support in IT departments, helpdesk support centersSimilar environment, providing technical support to end-users
Employer & Industry UsageCommon in IT support teams across various industriesStandard role in IT service desks, customer support, and internal tech teams

The main difference between Junior Helpdesk and Helpdesk Technician lies in experience level and scope. Junior Helpdesk roles are typically entry-level, focusing on basic troubleshooting and support, while Helpdesk Technicians may have more experience and handle more complex issues. Both roles are essential in IT support, often overlapping in responsibilities but distinguished by skill level and experience.

What are the most commonly searched types of Helpdesk jobs in Springfield, MA?

The most popular types of Helpdesk jobs in Springfield, MA are:

What are popular job titles related to Junior Helpdesk jobs in Springfield, MA?

For Junior Helpdesk jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Junior Helpdesk jobs in Springfield, MA look for?

The top searched job categories for Junior Helpdesk jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Junior Helpdesk jobs?

Cities near Springfield, MA with the most Junior Helpdesk job openings:

Junior Helpdesk jobs near you
Infographic showing various Junior Helpdesk job openings in Springfield, MA as of June 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $47,985 per year, or $23.1 per hour.

AI Training Specialist - Physics

micro1 AI

Springfield, MA • On-site, Remote

$80 - $150/hr

Part-time

Posted 21 days ago

Job description

Role Title: Physics Expert (Postdoc / Junior professor)


Role Type: Contractor


Location: Remote (US, Canada, UK focused)


micro1 is engaging Physics Experts (Postdoc / Junior professor) to participate in a high-impact project supporting a customer in the science and technology sector. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.


Scope of Work

  1. Critically evaluate and review physics solutions, mathematical derivations, and theoretical arguments generated by researchers or AI platforms.
  2. Detect errors, unjustified steps, missing assumptions, dimensional inconsistencies, and weaknesses in logic or methodology.
  3. Delineate between substantive scientific issues and stylistic or cosmetic matters, providing technically precise written feedback.
  4. Articulate and document the reasoning behind any identified flaws, ensuring actionable guidance for improvement.
  5. Recognize when correct reasoning can be optimized, and offer suggestions to sharpen or clarify the argument.
  6. Utilize LaTeX, SymPy, Python, and Jupyter to independently verify or counter-check scientific claims as appropriate.
  7. Deliver structured feedback designed to support iterative enhancement of submitted work and project outcomes.


Preferred Qualifications

  1. PhD in physics and an active record of independent research within a specialized subfield (e.g., High Energy/Mathematical Physics, Biophysics/Statistical Physics, Condensed Matter, AMO/Quantum Optics, Gravitation/Cosmology, Quantum Information, or Optical Materials).
  2. Experience as a postdoctoral researcher, research fellow, junior/assistant professor, or senior research scientist.
  3. Recent (last ~5 years) representative publications in the relevant subfield, with arXiv or DOI links.
  4. Advanced proficiency with LaTeX, SymPy, Python, and Jupyter for theoretical modeling and computational validation.
  5. Demonstrated skill in reviewing the work of others—through peer review, supervision, dissertation committees, or group seminars.
  6. Exceptional written communication skills with the ability to convey nuanced, constructive feedback with technical rigor.
  7. Reliable access to high-speed internet and a computer suitable for rigorous technical work.

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