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Junior Helpdesk Jobs in Cape Cod, MA (NOW HIRING)

GLFHC

IS Helpdesk Technician Jr

Methuen, MA · On-site

$21 - $28.25/hr

The Junior Helpdesk Technician provides entry‑level, first‑line technical support to end users for basic hardware, software, and access issues. This role focuses on learning, troubleshooting ...

INDUSTRIAL COMMUNICATIONS

Junior Accountant

Marshfield, MA

$49K - $61K/yr

Position Summary The Junior Accountant supports the day-to-day financial operations of the company ... Help ensure compliance with payroll policies and applicable regulations * Maintain payroll records ...

Mass Tank

Be Seen First

Junior Engineer

Middleborough, MA · On-site

$60K - $80K/yr

The Junior Project Engineer will support the engineering, production, and project management teams ... Help maintain project records and drawing revisions Purchasing & Procurement * Generate and track ...

Avantor Inc.

Junior Design Engineer

Devens, MA · Hybrid

The Junior Engineer will support production engineering activities through drawings, BR templates ... We are committed to helping you on this journey through our diverse, equitable and inclusive ...

Entwistle Company

Junior Analyst

Hudson, MA · On-site

$58K - $68K/yr

Job Overview The Entwistle Company is seeking a detail-oriented and motivated Junior Analyst to ... In this role, you'll help deliver mission-critical components that support U.S. and allied defense ...

THE ENTWISTLE COMPANY

Junior Analyst

Hudson, MA · On-site

$58K - $68K/yr

Description Job Overview The Entwistle Company is seeking a detail-oriented and motivated Junior ... In this role, you'll help deliver mission-critical components that support U.S. and allied defense ...

ENTWISTLE COMPANY

Junior Analyst

Hudson, MA · On-site

Job Overview The Entwistle Company is seeking a detail-oriented and motivated Junior Analyst to ... In this role, you'll help deliver mission-critical components that support U.S. and allied defense ...

AMRESCO

Junior Design Engineer

Devens, MA · Hybrid

The Junior Engineer will support production engineering activities through drawings, BR templates ... We are committed to helping you on this journey through our diverse, equitable and inclusive ...

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Junior Helpdesk information

See Cape Cod, MA salary details

$13

$24

$36

How much do junior helpdesk jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for junior helpdesk in Cape Cod, MA is $24.82, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $27.84 per hour, depending on experience, location, and employer.

What is a junior helpdesk?

Junior Helpdesk roles involve providing first-level technical support to users experiencing issues with their computers, software, or network systems. Responsibilities typically include answering support tickets, troubleshooting basic IT problems, and escalating more complex issues to senior staff. Junior Helpdesk professionals also assist with setting up new equipment, maintaining records, and offering guidance to users to resolve common technical problems. This entry-level position is a great starting point for those seeking a career in IT support.

What are the key skills and qualifications needed to thrive as a junior helpdesk?

To thrive as a Junior Helpdesk, you need a basic understanding of computer hardware, software troubleshooting, and customer support, often supported by a relevant IT certification or coursework. Familiarity with ticketing systems like Jira or ServiceNow, as well as remote access tools, is typically required. Strong communication, patience, and problem-solving abilities set outstanding candidates apart. These skills ensure efficient resolution of user issues and help maintain smooth IT operations within an organization.

What are some common challenges faced by junior helpdesk professionals, and how can they effectively address them?

Junior Helpdesk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and balancing multiple tasks at once. To address these challenges, it's important to develop strong organizational and time management skills, actively seek guidance from more experienced team members, and continuously expand technical knowledge through training and documentation. Maintaining clear communication with users and collaborating closely with IT colleagues also helps ensure timely and effective problem resolution.

What is the difference between Junior Helpdesk vs Helpdesk Technician?

AspectJunior HelpdeskHelpdesk Technician
Required CredentialsHigh school diploma or equivalent; some certifications (e.g., CompTIA A+)High school diploma; often holds certifications like CompTIA A+ or Network+
Work EnvironmentEntry-level support in IT departments, helpdesk support centersSimilar environment, providing technical support to end-users
Employer & Industry UsageCommon in IT support teams across various industriesStandard role in IT service desks, customer support, and internal tech teams

The main difference between Junior Helpdesk and Helpdesk Technician lies in experience level and scope. Junior Helpdesk roles are typically entry-level, focusing on basic troubleshooting and support, while Helpdesk Technicians may have more experience and handle more complex issues. Both roles are essential in IT support, often overlapping in responsibilities but distinguished by skill level and experience.

What are popular job titles related to Junior Helpdesk jobs in Cape Cod, MA?

For Junior Helpdesk jobs in Cape Cod, MA, the most frequently searched job titles are:

What job categories do people searching Junior Helpdesk jobs in Cape Cod, MA look for?

The top searched job categories for Junior Helpdesk jobs in Cape Cod, MA are:

What cities near Cape Cod, MA are hiring for Junior Helpdesk jobs?

Cities near Cape Cod, MA with the most Junior Helpdesk job openings:

Junior Helpdesk jobs near you
Infographic showing various Junior Helpdesk job openings in Cape Cod, MA as of June 2026, with employment types broken down into 98% Full Time, 1% Part Time, and 1% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,619 per year, or $24.8 per hour.

IS Helpdesk Technician Jr

Methuen, MA • On-site

GLFHC
See more jobs at GLFHCexternal

$21 - $28.25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Established in 1980, the Greater Lawrence Family Health Center, Inc. (GLFHC) is a multi-site, mission-driven, non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to a culturally diverse population throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites in Lawrence, Methuen, and Haverhill and is the sponsoring organization for the Lawrence Family Medicine Residency program.

GLFHC is searching for a Health Desk Technician, Jr. to join our team. The Junior Helpdesk Technician provides entry‑level, first‑line technical support to end users for basic hardware, software, and access issues. This role focuses on learning, troubleshooting fundamentals, and customer service, while escalating more complex issues to senior Information Services staff. The position supports daily Help Desk operations under close supervision and contributes to maintaining system integrity and user productivity.

  • Assist in staffing the Information Services Help Desk by responding to, logging, and triaging user requests in the ticketing system.
  • Provide basic troubleshooting for common end‑user issues related to:
    • Windows workstations
    • Microsoft Office / O365
    • Printers and peripherals
    • Password resets and account access (per policy)
  • Escalate unresolved or complex issues to senior Help Desk or Information Services staff following established procedures.
  • Educate users on basic problem resolution and proper system usage when appropriate.
  • Assist with the setup, deployment, and replacement of computer equipment and peripherals.
  • Maintain accurate ticket documentation, inventory records, and service logs as required.
  • Works under direct supervision with defined procedures and escalation paths.
  • Focuses on learning systems, tools, and workflows rather than independent problem ownership.
  • Does not provide after‑hours on‑call coverage initially (may be introduced as skills develop).

Qualifications:

  • 0–1 years of experience in a help desk, technical support, or customer service environment.
  • Basic familiarity with:
    • Windows operating systems
    • Microsoft Office and O365 applications
  • Interest in learning networking fundamentals, PC hardware, and Windows Server concepts.
  • Strong customer service skills with the ability to communicate technical information clearly and professionally.
  • Ability to follow documented procedures and escalate issues appropriately.

Education

  • High school diploma or equivalent required.
  • Coursework, certification, or enrollment in an IT‑related program preferred (e.g., Information Technology, Computer Science, or similar).


GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement.