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On Call Cyber Security Help Desk Jobs in Springfield, MA

Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$20 - $27/hr

The Help Desk Technician will provide technical assistance and training to employees while ... Flexibility to work nights, weekends, and on-call hours as needed. * Excellent customer service ...

Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$26 - $32/hr

The Help Desk Technician will provide technical assistance and training to employees while ... Flexibility to work nights, weekends, and on-call hours as needed. * Excellent customer service ...

The Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$20 - $27/hr

They are seeking a Help Desk Technician to provide user support and maintain the organization ... weekends, and on-call hours as needed. • Excellent customer service skills and verbal ...

Deloitte

SailPoint Engineer

Hartford, CT · On-site

Respond to support requests beyond help desk capability * Maintain and enhance existing SSB/SSD ... cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever ...

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All JobsOn Call Cyber Security Help Desk JobsOn Call Cyber Security Help Desk Jobs in Springfield, MA

On Call Cyber Security Help Desk information

See Springfield, MA salary details

$12

$19

$27

How much do on call cyber security help desk jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for on call cyber security help desk in Springfield, MA is $19.73, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $21.54 per hour, depending on experience, location, and employer.

What are some common challenges faced by on call cyber security help desk professionals, and how can they be managed?

On Call Cyber Security Help Desk professionals often encounter challenges such as responding to urgent security incidents outside of regular business hours and managing multiple simultaneous requests from end-users. Staying calm under pressure and prioritizing tasks are essential skills in this environment. Effective communication with both technical teams and non-technical users is crucial, as is keeping up-to-date with evolving cybersecurity threats. Many organizations provide ongoing training and encourage collaboration with other IT and security specialists to help manage these demands.

What are the key skills and qualifications needed to thrive as an on call cyber security help desk professional?

To thrive as an On Call Cyber Security Help Desk professional, you need a solid understanding of network security principles, troubleshooting techniques, and familiarity with common cyber threats, often supported by a degree in IT or cybersecurity and relevant certifications like CompTIA Security+ or CISSP. Proficiency with ticketing systems, remote access tools, SIEM platforms, and endpoint security software is typically required. Excellent problem-solving skills, clear communication, and the ability to remain calm under pressure are essential soft skills for this role. These abilities ensure rapid and effective response to security incidents, minimizing risks and maintaining organizational security.

What is the difference between On Call Cyber Security Help Desk vs Cyber Security Analyst?

AspectOn Call Cyber Security Help DeskCyber Security Analyst
CertificationsCompTIA Security+, Network+CEH, CISSP, Security+
Work EnvironmentHelp desk, support centers, on-call shiftsOffice, security operations centers, project-based
Employer & Industry UsageIT support firms, managed service providersCorporate, government, cybersecurity firms
Search & Comparison IntentJob duties, responsibilities, certificationsSkills, career path, roles

The On Call Cyber Security Help Desk primarily handles immediate security issues, providing support and troubleshooting during on-call shifts. In contrast, a Cyber Security Analyst focuses on analyzing security threats, implementing security measures, and monitoring systems. While both roles require security certifications and work within the cybersecurity industry, the Help Desk role is more support-oriented and reactive, whereas the Analyst role is strategic and proactive.

What is an on call cyber security help desk?

On Call Cyber Security Help Desk jobs involve providing immediate technical support and guidance to users experiencing cybersecurity issues outside of regular business hours. Professionals in these roles respond to security incidents, troubleshoot security software, and assist with password resets, malware removal, and other urgent cyber threats. They serve as the first line of defense in protecting an organization's digital assets by quickly identifying and escalating security concerns. This position often requires a strong understanding of cybersecurity principles, excellent communication skills, and the ability to work under pressure in a dynamic environment.
What are the most commonly searched types of Cyber Security Help Desk jobs in Springfield, MA? The most popular types of Cyber Security Help Desk jobs in Springfield, MA are:
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What job categories do people searching On Call Cyber Security Help Desk jobs in Springfield, MA look for? The top searched job categories for On Call Cyber Security Help Desk jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for On Call Cyber Security Help Desk jobs? Cities near Springfield, MA with the most On Call Cyber Security Help Desk job openings:
On Call Cyber Security Help Desk jobs near you

Help Desk Technician

Kinsley Group

East Granby, CT • On-site

$20 - $27/hr

Full-time

Re-posted 12 days ago

Job description

Kinsley is seeking a Help Desk Technician to provide user support while also serving as a backup for monitoring and maintaining the organization's computer systems and networks.
The Help Desk Technician will provide technical assistance and training to employees while supporting and maintaining our technology infrastructure.
Kinsley Power Systems, a family-owned business, has been an industry leader in generator service, sales, and rentals for over 60 years. We are a generator distributor headquartered in East Granby, CT with locations throughout the northeast. At Kinsley, we are dedicated to exceeding our customers' expectations in an environment that is enjoyable and rewarding.
Essential Functions and Responsibilities:
  • Install and configure computer hardware, operating systems, and applications.
  • Set up new user accounts and resolve password and access issues.
  • Provide technical support via phone, in-person, or remote assistance.
  • Create and maintain documentation, reports, and system diagrams.
  • Develop and conduct training on new and existing systems and software.
  • Support the roll-out and testing of new applications and technologies.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Collaborate with colleagues and external consultants to resolve challenges.
  • Serve as a backup for monitoring and maintaining systems and networks.
  • Multi-task and prioritize multiple open cases to ensure timely resolution.

Education, Skills and Qualifications:
  • High school diploma or equivalent; 2+ years of related experience or a combination of education and experience.
  • Strong knowledge of Microsoft Software and TCP/IP Networking.
  • Flexibility to work nights, weekends, and on-call hours as needed.
  • Excellent customer service skills and verbal communication abilities.
  • A strong sense of urgency, integrity, and drive for success.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

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