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Internship Cyber Security Help Desk Jobs in Springfield, MA

Deloitte

SailPoint Engineer

Hartford, CT · On-site

Respond to support requests beyond help desk capability * Maintain and enhance existing SSB/SSD ... cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever ...

PMA Consultants Careers

Internship (00560)

Amherst, MA · On-site

$23/hr

Help support the team from design through procurement, construction, and delivery for assigned ... Prolonged periods sitting at a desk and working on a computer. * The person in this position needs ...

All JobsCyber Security Help Desk JobsInternship Cyber Security Help Desk JobsInternship Cyber Security Help Desk Jobs in Springfield, MA

Internship Cyber Security Help Desk information

See Springfield, MA salary details

$11

$20

$26

How much do internship cyber security help desk jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for internship cyber security help desk in Springfield, MA is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $22.26 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an internship Cyber Security Help Desk?

To thrive as an Internship Cyber Security Help Desk, you need a basic understanding of computer networks, operating systems, and cybersecurity principles, often supported by coursework or entry-level certifications like CompTIA Security+. Familiarity with ticketing systems, antivirus software, network monitoring tools, and remote desktop applications is typical for the role. Strong problem-solving abilities, attention to detail, and effective communication skills help interns resolve issues efficiently and support end-users. These skills and qualities are crucial for maintaining organizational security, providing timely technical support, and building a foundation for a career in cybersecurity.

What does an internship Cyber Security Help Desk role involve?

An Internship Cyber Security Help Desk position typically involves assisting with the identification, troubleshooting, and resolution of security-related issues within an organization. Interns in this role help monitor networks for security threats, respond to incidents, and provide support to users experiencing security concerns such as phishing or malware. They also learn about cybersecurity policies, tools, and best practices, gaining hands-on experience while supporting the IT security team. This role is ideal for those looking to start a career in cybersecurity, as it provides foundational knowledge and exposure to real-world security challenges.

What is the difference between Internship Cyber Security Help Desk vs Cyber Security Analyst Intern?

AspectInternship Cyber Security Help DeskCyber Security Analyst Intern
Required CredentialsBasic IT certifications, knowledge of security fundamentalsRelevant certifications like CompTIA Security+ or CEH, some security coursework
Work EnvironmentHelp desk support, troubleshooting user issues, ticket managementSecurity analysis, monitoring networks, vulnerability assessments
Employer & Industry UsageIT departments, managed service providers, security firmsSecurity teams within organizations, cybersecurity consulting firms
Search & Comparison IntentEntry-level support roles, basic cybersecurity supportSecurity analysis, threat detection, and mitigation roles

Internship Cyber Security Help Desk roles focus on providing technical support, troubleshooting, and assisting with security-related user issues. Cyber Security Analyst Intern positions involve more in-depth security monitoring, analysis, and vulnerability assessment. Both roles serve as entry points into cybersecurity but differ in responsibilities and skill requirements.

What are the most commonly searched types of Cyber Security Help Desk jobs in Springfield, MA? The most popular types of Cyber Security Help Desk jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Internship Cyber Security Help Desk jobs? Cities near Springfield, MA with the most Internship Cyber Security Help Desk job openings:
Internship Cyber Security Help Desk jobs near you
Infographic showing various Internship Cyber Security Help Desk job openings in Springfield, MA as of July 2026, with employment types broken down into 50% Internship, and 50% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,156 per year, or $20.3 per hour.

Help Desk and ID Office Manager

University of Hartford

West Hartford, CT • On-site

Other

Posted 2 days ago

New

University Of Hartford rating

5.3

Company rating: 5.3 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

597th of 616 rated colleges and universities

Job description

Position Information
Position Title Help Desk and ID Office Manager FLSA Classification EX Reports to Deputy CIO Salary Range F Weeks Per Year 52 Work Week 40 hours (minimum) Position Summary
Assumes responsibility for oversight, management, and support of the University of Hartford's Help Desk and ID office functional areas. Performs all duties in full support of the University's mission, understanding that the positive and effective execution of these duties is instrumental to the education of the University's students. 
Hiring Range $55,500 to $70,000, depending upon experience
Key Responsibilities
Key Responsibilities
  • Oversees daily Help Desk and ID Office activities and manages ongoing projects, assignments, and tasks for desktop support and classroom/lab technology. Plans levels of support to ensure the Help Desk and ID Office staff are trained to provide customer-centric responses. Provides customer service and technical support to students, faculty, and staff. 
  • Addresses and identifies areas of opportunity associated with concerns for students, faculty, and staff that arise from the use of products or services. Maintains necessary tools for Help Desk technicians to be proactive and responsive during service calls.
  • Maintains a thorough knowledge of the ticketing and card systems and customer service workflow, addressing concerns as necessary and appropriate. Stays abreast of applicable laws governing information technologies as well as guidelines, regulations, and other industry best practices.
  • Supervises primary support for lock systems that directly attach to the ID card system, as well as secondary support for lock systems managed by the facilities lock shop.
  • Provide leadership and employee management, including skill evaluation and remediation planning.
  • Adjusts hours of work, priorities, and staff assignments to ensure efficient operation, based on workload.
  • Supports cybersecurity standards and policies, including but not limited to anti-virus, anti-spam, patching, and data security best practices. Responds in a timely and effective manner to security inquiries and escalates issues concerning the operation of university-owned assets, high-priority requests, or sensitive customer requests.
  • Performs other related duties as assigned.
Posting Detail Information
Posting Number PS1213P Working Conditions
Normal office situation.
Requires travel, excluding overnight stays.
High dust, dirt, grease environment.
Education
Bachelor's Degree required.
Physical Effort
Typically sitting at a desk or table.
Moderate lifting or carrying, 26-50lbs.
Intermittently sitting, standing, stooping.
Special Skills
The ability to work effectively with diverse groups.
Desired Start Date Position End Date (if temporary) Close Date Open Until Filled Yes Special Instructions Summary Quick Link for Internal Postings https://hartford.peopleadmin.com/postings/7822

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