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On Call Cyber Security Help Desk Jobs in Springfield, MA

Labor Finders

Service Technician, HVAC Repair

West Hartford, CT · On-site

$22 - $36/hr

  • Medical

  • Dental

  • Vision

  • Retirement

You like helping others - You're the hero of the home like a first responder, lifting the weight ... You like to be on the move - You're not stuck at a desk all day - you are welcomed into customers ...

Transform Co

Service Technician, HVAC Repair

Hartford, CT · On-site

$22 - $36/hr

  • Medical

  • Dental

  • Vision

  • Retirement

You like helping others - You're the hero of the home like a first responder, lifting the weight ... You like to be on the move - You're not stuck at a desk all day - you are welcomed into customers ...

Lane Valente Industries

HVAC Dispatcher

South Windsor, CT · On-site

$18 - $24/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Manage on-call schedule and notify technicians of their assigned weeks. * Notify answering service ... Patience and endurance to sit/stand behind a desk all day. BENEFITS OFFERED: * Medical Insurance

Lane Valente Industries

HVAC Dispatcher

South Windsor, CT · On-site

$18 - $24/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Manage on-call schedule and notify technicians of their assigned weeks. * Notify answering service ... Patience and endurance to sit/stand behind a desk all day. BENEFITS OFFERED: * Medical Insurance

Lane Valente Industries

HVAC Dispatcher

South Windsor, CT · On-site

$18 - $24/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Manage on-call schedule and notify technicians of their assigned weeks. * Notify answering service ... Patience and endurance to sit/stand behind a desk all day. BENEFITS OFFERED: * Medical Insurance

Caring Health Center Inc

Pediatrician

Springfield, MA · On-site

$220K - $260K/yr

Perform scheduled on-call duties, or find coverage when unable to participate * Perform clerical ... desk and writing on a computer 3. Frequent standing and walking. 4. Lifting up to 25 pounds.

Caring Health Center, Inc.

Pediatrician

Springfield, MA · On-site

$220K - $260K/yr

Perform scheduled on-call duties, or find coverage when unable to participate * Perform clerical ... desk and writing on a computer 3. Frequent standing and walking. 4. Lifting up to 25 pounds.

Caring Health Center

Pediatrician

Springfield, MA · On-site

$220K - $260K/yr

Perform scheduled on-call duties, or find coverage when unable to participate * Perform clerical ... desk and writing on a computer 3. Frequent standing and walking. 4. Lifting up to 25 pounds.

Inserso

Network Support Technician

Hartford, CT · On-site

Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member ... helpdesk or customer support role. * Demonstrated ability to troubleshoot and resolve desktop ...

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On Call Cyber Security Help Desk information

See Springfield, MA salary details

$12

$19

$27

How much do on call cyber security help desk jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for on call cyber security help desk in Springfield, MA is $19.73, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $21.54 per hour, depending on experience, location, and employer.

What are some common challenges faced by on call cyber security help desk professionals, and how can they be managed?

On Call Cyber Security Help Desk professionals often encounter challenges such as responding to urgent security incidents outside of regular business hours and managing multiple simultaneous requests from end-users. Staying calm under pressure and prioritizing tasks are essential skills in this environment. Effective communication with both technical teams and non-technical users is crucial, as is keeping up-to-date with evolving cybersecurity threats. Many organizations provide ongoing training and encourage collaboration with other IT and security specialists to help manage these demands.

What are the key skills and qualifications needed to thrive as an on call cyber security help desk professional?

To thrive as an On Call Cyber Security Help Desk professional, you need a solid understanding of network security principles, troubleshooting techniques, and familiarity with common cyber threats, often supported by a degree in IT or cybersecurity and relevant certifications like CompTIA Security+ or CISSP. Proficiency with ticketing systems, remote access tools, SIEM platforms, and endpoint security software is typically required. Excellent problem-solving skills, clear communication, and the ability to remain calm under pressure are essential soft skills for this role. These abilities ensure rapid and effective response to security incidents, minimizing risks and maintaining organizational security.

What is the difference between On Call Cyber Security Help Desk vs Cyber Security Analyst?

AspectOn Call Cyber Security Help DeskCyber Security Analyst
CertificationsCompTIA Security+, Network+CEH, CISSP, Security+
Work EnvironmentHelp desk, support centers, on-call shiftsOffice, security operations centers, project-based
Employer & Industry UsageIT support firms, managed service providersCorporate, government, cybersecurity firms
Search & Comparison IntentJob duties, responsibilities, certificationsSkills, career path, roles

The On Call Cyber Security Help Desk primarily handles immediate security issues, providing support and troubleshooting during on-call shifts. In contrast, a Cyber Security Analyst focuses on analyzing security threats, implementing security measures, and monitoring systems. While both roles require security certifications and work within the cybersecurity industry, the Help Desk role is more support-oriented and reactive, whereas the Analyst role is strategic and proactive.

What is an on call cyber security help desk?

On Call Cyber Security Help Desk jobs involve providing immediate technical support and guidance to users experiencing cybersecurity issues outside of regular business hours. Professionals in these roles respond to security incidents, troubleshoot security software, and assist with password resets, malware removal, and other urgent cyber threats. They serve as the first line of defense in protecting an organization's digital assets by quickly identifying and escalating security concerns. This position often requires a strong understanding of cybersecurity principles, excellent communication skills, and the ability to work under pressure in a dynamic environment.

What are the most commonly searched types of Cyber Security Help Desk jobs in Springfield, MA?

The most popular types of Cyber Security Help Desk jobs in Springfield, MA are:

What are popular job titles related to On Call Cyber Security Help Desk jobs in Springfield, MA?

For On Call Cyber Security Help Desk jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching On Call Cyber Security Help Desk jobs in Springfield, MA look for?

The top searched job categories for On Call Cyber Security Help Desk jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for On Call Cyber Security Help Desk jobs?

Cities near Springfield, MA with the most On Call Cyber Security Help Desk job openings:

On Call Cyber Security Help Desk jobs near you

Now Hiring IT and Telecom Field Technicians

HARDY INDUSTRIES

Westfield, MA • On-site

$18 - $25/hr

Full-time

Re-posted 10 days ago

Job description

Benefits:
  • Flexible schedule
  • Opportunity for advancement
  • Profit sharing

This Is Not Your Average Tech Job

Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks — one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block.
If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you.
Job Responsibilities

  • Perform a wide range of technical tasks including but not limited to:
    • OS installations, hardware diagnostics, and software setup
    • Structured cabling (including drilling, running, and dressing cables)
    • Telecom work (punch-downs, demarc extensions, etc.)
  • Work independently across various environments: retail, medical, restaurant, and corporate
  • Maintain a high standard of professionalism with clients
  • Be on call and ready to respond to service requests within your territory 
Preferred Skills & Experience

  • PC and printer troubleshooting experience (a strong plus)
  • At least 1 year of I.T. or Telecom experience, and one of the following:
    • A+ Certification
    • Network+ Certification
    • OR 5+ years verifiable field experience in I.T./Telecom
Required Equipment & Qualifications

  • Reliable personal vehicle (Public transportation not accepted)
  • Valid driver’s license
  • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). 
  • Laptop with Ethernet port
  • Smartphone with mobile hotspot
  • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage.
  • Punctual, courteous, and presentable
Compensation & Perks

  • Paid hourly while on site
  • 1099 contractor position
  • Travel pay included (based on time travel; approx. 80-mile radius from home)
  • App-based tracking for job time and travel
  • Exposure to new and exciting technologies and clients
  • Opportunity to expand your skills and industry knowledge
About AMG Tech Support

AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected.
Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.