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Helpdesk Jobs in Springfield, MA (NOW HIRING)

GOODWIN COLLEGE INC

Help Desk Specialist

East Hartford, CT · On-site

$38K - $40K/yr

This position works closely with the Goodwin IT Department and all of its parts - including the Technology administration team, as well as the Help Desk team for ongoing support and in evaluating ...

Goodwin University

Help Desk Specialist

East Hartford, CT · On-site

$38K - $40K/yr

This position works closely with the Goodwin IT Department and all of its parts - including the Technology administration team, as well as the Help Desk team for ongoing support and in evaluating ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis Innovations

Help Desk Support Technician

Amherst, MA

$19.75 - $26.50/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis Innovations

Help Desk Support Technician

Amherst, MA

$19.75 - $26.50/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis Innovations

Help Desk Support Technician

Amherst, MA

$19.75 - $26.50/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis Innovations

Help Desk Support Technician

Amherst, MA

$19.75 - $26.50/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis Innovations

Help Desk Support Technician

Amherst, MA

$19.75 - $26.50/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis Innovations

Help Desk Support Technician

Granby, MA

$19.75 - $26.75/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

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All JobsHelpdesk JobsHelpdesk Jobs in Springfield, MA

Helpdesk information

See Springfield, MA salary details

$12

$23

$33

How much do helpdesk jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for helpdesk in Springfield, MA is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk professional, and why are they important?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by Helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What are helpdesk jobs?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are the most commonly searched types of Helpdesk jobs in Springfield, MA? The most popular types of Helpdesk jobs in Springfield, MA are:
What are popular job titles related to Helpdesk jobs in Springfield, MA? For Helpdesk jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Helpdesk jobs in Springfield, MA look for? The top searched job categories for Helpdesk jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Helpdesk jobs? Cities near Springfield, MA with the most Helpdesk job openings:
Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Springfield, MA as of June 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $47,985 per year, or $23.1 per hour.
Delivery Helper (Quality Beverage)

Delivery Helper (Quality Beverage)

Quality Beverage

Chicopee, MA • On-site

$28.35/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Description:

Position Overview:

To accompany the delivery driver on delivery runs to ensure smooth, timely and accurate delivery and to maintain high levels of customer service.


Schedule: Tuesday – Friday 7:00am – 5:30pm


Key Accountabilities:

  • Responsible for delivering product to customer locations.
  • Deliver to an average of 15-28 stops
  • Unload a range of cases from 351-1200, depending on route.
  • Walk up and down ramps and stairs (tight cellars) of liquor stores bars, and restaurants.
  • Operate a pallet jack, and two-wheeler.
  • Ensure proper load bracing throughout delivery day.
  • Ensure all safety rules are strictly observed
  • Comply with all OSHA regulations
  • Safely bring product into customer’s business
  • Establish and maintain good customer relations by communicating in person with customers.
  • Operate a forklift, pallet jack, and other warehouse equipment when not on road
  • Ensure all safety rules are strictly observed
Requirements:

Knowledge/Skills/Abilities:

  • Ability to demonstrate effective use of safety rules including proper lifting.
  • Ability to read and record orders, inventory, and pallet tickets.
  • Ability to lift cases averaging 30 lbs. from floor to shoulder height.
  • Ability to operate a two-wheeled hand truck, pushing and pulling weights exceeding 150lb
  • Forklift experience a plus, but not necessary
  • Respond to official inquiries and make entries on reports and records

Education/Experience/Training:

  • 3 Years Helper experience
  • High School diploma or equivalent preferred
  • Basic computer experience or knowledge is a plus
  • Must be able to read and speak the English language

At Quality Beverage, we take pride in creating an environment where you can bring your best self to work. We aim to be an employer of choice where everyone feels a sense of belonging. We demonstrate this commitment through our dedication to Diversity, Equity & Inclusion and by offering a robust benefits package that includes generous paid time off, medical, dental, and vision insurance, a comprehensive 401K plan, and employee discounts. We welcome everyone to apply and join a company that truly believes its employees are its greatest asset!


Quality Beverage is an equal-opportunity employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, gender, sexual orientation, national origin, ancestry, disability, genetics, veteran status, or any other characteristic protected by state, federal, and local laws. We also comply with applicable state and local laws governing nondiscrimination in employment in every location where we have facilities.


EEO M/F/D/VNOTE: This job description covers the essentials but isn’t exhaustive. Employees may be asked to take on additional tasks or duties to help meet the evolving needs of our organization.