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Helpdesk Jobs in Springfield, MA (NOW HIRING)

The Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$20 - $27/hr

They are seeking a Help Desk Technician to provide user support and maintain the organization's computer systems and networks. Responsibilities : • Install and configure computer hardware ...

Global Channel Management, Inc.

Help desk

Windsor, CT

$18/hr

Company Description Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of ...

Martignetti

Delivery Helper (Quality Beverage)

Chicopee, MA · On-site

$15.75 - $18/hr

Respond to official inquiries and make entries on reports and records Education/Experience/Training * 3 Years Helper experience * High School diploma or equivalent preferred * Basic computer ...

GOODWIN COLLEGE INC

Help Desk Specialist

East Hartford, CT · On-site

$38K - $40K/yr

This position works closely with the Goodwin IT Department and all of its parts - including the Technology administration team, as well as the Help Desk team for ongoing support and in evaluating ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis LLC

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis Innovations LLC

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

Revere Staffing Partners Corp.

Driver Helper

East Windsor, CT · On-site

$14.75 - $18/hr

East Windsor, CT Driver Helper $17.50+ Monday- Friday 6am- Finish Position Overview: We are seeking a reliable and hardworking Driver Helper to assist drivers with daily delivery operations. This ...

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Maersk

Driver Helper

Windsor, CT · On-site

$18 - $21/hr

Driver's Helper The Driver's Helper is responsible for assisting the driver in all day to day activities. This includes but is not limited to loading and unloading the truck, along with any other ...

A.P. Møller - Maersk A/S

Driver Helper

Windsor, CT

$18 - $21/hr

The Driver's helper is responsible for assisting the driver in all day to day activities. This includes but is not limited to loading and unloading the truck, along with any other duties the driver ...

A.P. Møller - Maersk A/S

Driver Helper

Windsor, CT · On-site

$18 - $21/hr

The Driver's helper is responsible for assisting the driver in all day to day activities. This includes but is not limited to loading and unloading the truck, along with any other duties the driver ...

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All JobsHelpdesk JobsHelpdesk Jobs in Springfield, MA

Helpdesk information

See Springfield, MA salary details

$12

$23

$33

How much do helpdesk jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for helpdesk in Springfield, MA is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

Is helpdesk a hard job?

Helpdesk jobs involve troubleshooting technical issues, providing customer support, and often require good communication skills and basic knowledge of hardware and software. The difficulty level depends on the complexity of issues handled and the individual's experience, but it generally involves problem-solving and patience. Certifications like CompTIA A+ can help improve proficiency and job performance.

What is the job of a help desk?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, offer solutions, and often use ticketing systems to track and resolve user requests efficiently.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine helpdesk tasks such as password resets and troubleshooting, but it does not fully replace helpdesk professionals. Helpdesk roles require human judgment, customer service skills, and complex problem-solving that AI cannot replicate entirely. Helpdesk technicians need to adapt by developing skills in AI tools, scripting, and system management.

What jobs pay 4000 a week without a degree?

Helpdesk roles typically do not pay $4,000 a week without a degree; they usually offer lower wages. High-paying jobs that can reach this level without a degree often involve sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience, certifications, or licenses. These roles may require strong communication skills, technical knowledge, or apprenticeships rather than formal degrees.

What are the key skills and qualifications needed to thrive as a Helpdesk professional, and why are they important?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by Helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What are helpdesk jobs?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are the most commonly searched types of Helpdesk jobs in Springfield, MA? The most popular types of Helpdesk jobs in Springfield, MA are:
What are popular job titles related to Helpdesk jobs in Springfield, MA? For Helpdesk jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Helpdesk jobs in Springfield, MA look for? The top searched job categories for Helpdesk jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Helpdesk jobs? Cities near Springfield, MA with the most Helpdesk job openings:
Helpdesk jobs near you
Help Desk Technician

Help Desk Technician

The Kinsley Group

East Granby, CT • On-site

$20 - $27/hr

Full-time

Posted 10 days ago

Job description

Job Summary:
Kinsley Group is a family-owned business and an industry leader in generator service, sales, and rentals. They are seeking a Help Desk Technician to provide user support and maintain the organization's computer systems and networks.
Responsibilities:
• Install and configure computer hardware, operating systems, and applications.
• Set up new user accounts and resolve password and access issues.
• Provide technical support via phone, in-person, or remote assistance.
• Create and maintain documentation, reports, and system diagrams.
• Develop and conduct training on new and existing systems and software.
• Support the roll-out and testing of new applications and technologies.
• Diagnose and troubleshoot hardware, software, and network issues.
• Collaborate with colleagues and external consultants to resolve challenges.
• Serve as a backup for monitoring and maintaining systems and networks.
• Multi-task and prioritize multiple open cases to ensure timely resolution.
Qualifications:
Required:
• High school diploma or equivalent; 2+ years of related experience or a combination of education and experience.
• Strong knowledge of Microsoft Software and TCP/IP Networking.
• Flexibility to work nights, weekends, and on-call hours as needed.
• Excellent customer service skills and verbal communication abilities.
• A strong sense of urgency, integrity, and drive for success.
Company:
In 1964, Kenneth N. Kinsley laid the foundation of Kinsley Power Systems, marking the beginning of a remarkable journey. Founded in 1964, the company is headquartered in East Granby, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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