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Entry Level It Help Desk Jobs in Springfield, MA

Westfield Bank

Help Desk Technician I (FT)

Westfield, MA · On-site

$21 - $28.25/hr

Information Technology Job Status: Full Time FLSA Status: Non-Exempt Grade: 8 Amount of Travel: Some Travel Reports To: IT, Help Desk Manager Positions Supervised: N/A POSITION SUMMARY The Level 1 ...

Centstone

Help Desk Technician

Hartford, CT · On-site

$20 - $25/mo

Follow IT support protocols, security procedures, and record retention requirements Required Skills * Minimum 1+ year of IT Support or Help Desk experience required * Experience with PC hardware and ...

nLeague Services Inc

Help Desk Analyst

Hartford, CT · On-site

$20.75 - $28.25/hr

Help Desk Analyst Client: CT DCF Location: 505 Hudson Street Hartford, Connecticut 06106-0000 Shift ... DCF Information Systems strives to improve continually improving technology services that are cost ...

NuAxis LLC

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced environment supporting mission-critical operations. Key Responsibilities

NuAxis Innovations

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced environment supporting mission-critical operations. Key Responsibilities

Robert Half

Help Desk Analyst II

Warren, MA · On-site

$24 - $26/hr

We are looking for a Help Desk Analyst II to support employees across the corporate environment in ... This Long-term Contract position is ideal for a hands-on IT specialist who can resolve user issues ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

They are currently seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced environment, focusing on mission-critical operations. Responsibilities : • Deliver Tier 1 ...

Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$26 - $32/hr

The Help Desk Technician will provide technical assistance and training to employees while supporting and maintaining our technology infrastructure. Kinsley Power Systems, a family-owned business ...

Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$20 - $27/hr

The Help Desk Technician will provide technical assistance and training to employees while supporting and maintaining our technology infrastructure. Kinsley Power Systems, a family-owned business ...

The Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$20 - $27/hr

They are seeking a Help Desk Technician to provide user support and maintain the organization ... and technologies. • Diagnose and troubleshoot hardware, software, and network issues. • ...

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All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Springfield, MA

Entry Level It Help Desk information

See Springfield, MA salary details

$12

$23

$33

How much do entry level it help desk jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for entry level it help desk in Springfield, MA is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

How to get started in an entry level IT help desk?

To start as an entry-level IT help desk technician, gain foundational knowledge of computer hardware, software, and networking through online courses or certifications like CompTIA A+. Develop strong communication and problem-solving skills, and seek internships or entry-level positions to gain practical experience in troubleshooting and customer support environments.

What are the most commonly searched types of It Help Desk jobs in Springfield, MA?

The most popular types of It Help Desk jobs in Springfield, MA are:

What are popular job titles related to Entry Level It Help Desk jobs in Springfield, MA?

For Entry Level It Help Desk jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Entry Level It Help Desk jobs in Springfield, MA look for?

The top searched job categories for Entry Level It Help Desk jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Entry Level It Help Desk jobs?

Cities near Springfield, MA with the most Entry Level It Help Desk job openings:

Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $47,985 per year, or $23.1 per hour.

IT Help Desk Professional

The Aero ALL-GAS Company

Hartford, CT • On-site

Part-time

Medical, Dental, Vision, PTO

Re-posted 9 days ago

Job description

As an “In House” IT operative working with office personnel, delivery drivers, and service technicians with technical questions/problems, it will be your responsibility to manage a variety of the company’s technology to maintain uninterrupted workflow throughout the organization.

These responsibilities include:

  • Network installation and management
  • Printer troubleshooting and maintenance
  • MDM installation
  • Crowdstrike EDR management
  • Business phone management and onboarding
  • Internet management
  • Microsoft Administration and Microsoft 365 Suite
  • Apple Business Manager
  • Proprietary sites/applications
  • General IT support
  • Communication with IT vendors

Qualifications:

  • High school diploma or equivalent.
  • Must be proficient in Microsoft Office, Windows, Apple products, and MAC.
  • Excellent analytical, organizational, verbal, and oral communication skills combined with patience.
  • Ability to efficiently learn and utilize new software applications.
  • Basic use of tools and knowledge of IT hardware.

 Benefits:

  • Competitive wage based on experience with performance-based increases.
  • Medical, dental, and vision insurance.
  • Paid time off and holidays.
  • Company tools provided.

About Us: The ALL-GAS and Equipment Company is a leading supplier serving residential, commercial, and industrial customers across Connecticut. Family owned and operated for 85 years; we are committed to delivering exceptional service and maintaining high safety standards. We are looking for a dedicated IT Help Desk Professional to join our team. 


Ready to Join Us? Click "Apply for This Job"

ALL-GAS Company is proud to be an equal opportunity employer. We value diversity and are committed to creating a welcoming, inclusive workplace for everyone.