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Helpdesk Jobs in Chelsea, MA (NOW HIRING)

BGBx

Helpdesk Manager

Boston, MA · Hybrid

$75K - $105K/yr

Helpdesk Manager Position Overview The Helpdesk Manager is responsible for leading the day-to-day operations of the IT Helpdesk, ensuring timely and effective support for all end-user technology ...

ArrowCore Group

HelpDesk Analyst

Needham, MA · On-site

$22.25 - $30.50/hr

Job Title: HelpDesk Analyst Location: Needham, MA Duration: 3 Months with possible extension Job responsibilities: 1. Inventory & Assessment o Catalog all IT assets in the existing closets. o ...

BGBx

Helpdesk Manager

Boston, MA · On-site

$75K - $105K/yr

Helpdesk Manager Position Overview The Helpdesk Manager is responsible for leading the day-to-day operations of the IT Helpdesk, ensuring timely and effective support for all end-user technology ...

Energy Solutions - USA

Helpdesk Technician II

Boston, MA · On-site

$32 - $36/hr

We are looking for a Help Desk Technician II that will be responsible for delivering advanced Tier 1 IT support for local and remote employees. At Energy Solutions, the IT Department is responsible ...

Axis

IT Helpdesk Intern

Chelmsford, MA · On-site

$18/hr

Job Title IT Helpdesk Intern Job introduction i n italic including: Your future in IT starts here! This is a hands on internship opportunity and is based onsite 5 days a week in Chelmsford, MA. Pay ...

MORSE Corp

IT Specialist

Cambridge, MA

Responsibilities * Provide advanced helpdesk ticket support for MacOS, Windows, and Linux environments. * Onboard and support new employees, including account setup and hardware/software ...

MORSE Corp

IT Helpdesk Specialist

Cambridge, MA · On-site

They are seeking a versatile IT Helpdesk / Cybersecurity Specialist to provide frontline technical support while assisting with critical cybersecurity initiatives, combining end-user support, system ...

Earnix

IT Helpdesk Specialist

Boston, MA · On-site

We're looking for a talented and service-oriented IT Helpdesk Specialist to be the face of IT in our Boston office, supporting our Boston-based team as well as US-based remote employees. In this role ...

Earnix

IT Helpdesk Specialist

Boston, MA · On-site +1

... help enforce IT security policies, handling sensitive data responsibly in line with company and industry compliance standards Create and maintain IT documentation and knowledge base articles for ...

Tobin Scientific

Helper

Peabody, MA · On-site

$22/hr

Helper Location: Peabody, MA Job Type: Full-time Reports To: Operations Manager Job Summary: We are looking for a dependable and detail-oriented Helper for safe and efficient packing, loading ...

Tobin Scientific

Helper

Peabody, MA · On-site

$22/hr

Helpers work closely with drivers and crew leaders to complete moves on schedule while providing excellent customer service. The ideal candidate is dependable, punctual, and able to lift heavy items ...

JVS Boston

IT Helpdesk Support Specialist

Boston, MA · On-site

$65K - $70K/yr

JVS-Boston is seeking a reliable, customer-focused, and technically proficient IT Helpdesk & Support Specialist to provide day-to-day IT support in a Windows-based environment. This mid-level role ...

Centerfield

IT Helpdesk Support Engineer

Boston, MA · On-site

$70K - $80K/yr

Centerfield Media Holdings is seeking a strategic and hands-on IT Helpdesk Administrator to lead a modern, cloud-first IT operations function in a fast-growing organization. This role is key to ...

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All JobsHelpdesk JobsHelpdesk Jobs in Chelsea, MA

Helpdesk information

See Chelsea, MA salary details

$13

$25

$36

How much do helpdesk jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for helpdesk in Chelsea, MA is $25.16, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $28.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are the most commonly searched types of Helpdesk jobs in Chelsea, MA? The most popular types of Helpdesk jobs in Chelsea, MA are:
What are popular job titles related to Helpdesk jobs in Chelsea, MA? For Helpdesk jobs in Chelsea, MA, the most frequently searched job titles are:
What job categories do people searching Helpdesk jobs in Chelsea, MA look for? The top searched job categories for Helpdesk jobs in Chelsea, MA are:
What cities near Chelsea, MA are hiring for Helpdesk jobs? Cities near Chelsea, MA with the most Helpdesk job openings:
Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Chelsea, MA as of August 2026, with employment types broken down into 86% Full Time, 8% Part Time, 1% Temporary, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $52,325 per year, or $25.2 per hour.

HelpDesk Administrator

Edward M. Kennedy Community Health Center, Inc.

Framingham, MA • On-site

$20 - $23/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 10 days ago

Job description

Salary for this Position: $20.00 - $23.00/Hour
*All Pay Rates are subject to Experience, License or Certification and Location*
Edward M. Kennedy Community Health Center is one of the largest community health centers in Massachusetts serving Worcester, Framingham, Milford, and the surrounding communities. We are a thriving and growing organization, and our team is expanding across sites to support this growth.
We are currently hiring a Helpdesk Administrator based in Framingham, MA. The Helpdesk Administrator provides frontline user support on a variety of information technology, telecommunication and computer use inquiries. Identify, research and resolve technical problems, respond to telephone and email inquiries and personnel requests for technical support. Document and track and monitor technical problems to ensure a timely resolution. Relies on instructions and pre-established guidelines to perform the functions of the job.
As an employer of choice, our inclusive workplace environment fosters teamwork, accountability and respect and supports the growth and development of each employee. We are an equal opportunity employer and embrace the richness of the diversity of our staff and community. You are a good fit for our team if you are passionate about helping people live healthier lives and enjoy working in a supportive, team-based environment.
Essential Functions:
  • Analyze, troubleshoot and resolve software & hardware issues for end users and follows-up with them to ensure that requests were completed to their satisfaction.
  • Use remotely support software to provide technical support.
  • Monitors network and associated devices for potential issues and Identify and escalate critical incidents with a strong sense of urgency and ownership.
  • Supports and maintains user account information including rights, security and systems group.
  • Assists with training of end users on basic PC computing skills and computer usage policies.
  • Learn and keep current with all supported software applications
  • Use the IT Helpdesk ticketing and knowledgebase system to record, assign, track, close, and analyze all IT Helpdesk requests.
  • Coordinate with external vendors to troubleshoot technical problems that cannot be resolved internally.
  • Travel to other sites to provide technical support as needed.
  • Provide After-hours and weekend support on a rotational basis.
  • Perform other duties and work assignments as assigned by the supervisor including attendance of requested department, organization, and outside meetings and/or trainings.
  • Works a fluctuating work schedule including day, evenings, and occasionally a Saturday shift (9am-1pm)
Education and Experience:
  • Strong PC skill and Windows 10 knowledge Mac OS experience a plus
  • Strong Customer Service, phone and organizational skills
  • Understanding of Networking Fundamentals
  • Basic Client-Server understanding
Benefits:
  • Competitive salary based on related experience
  • Medical insurance starts on first day of employment.
    • Health center pays 80% of medical insurance premiums.
    • Includes coverage for same-sex domestic partners and gender affirming care.
  • Generous time off packages
  • Dental and Vision insurance
  • 403b Retirement Plan with employer match
  • Flexible Spending Accounts
  • Employee Assistance Program

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