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Helpdesk Jobs in Chicopee, MA (NOW HIRING)

Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$20 - $27/hr

Kinsley is seeking a Help Desk Technician to provide user support while also serving as a backup for monitoring and maintaining the organization's computer systems and networks. The Help Desk ...

Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$26 - $32/hr

Kinsley is seeking a Help Desk Technician to provide user support while also serving as a backup for monitoring and maintaining the organization's computer systems and networks. The Help Desk ...

Global Channel Management, Inc.

Help desk

Windsor, CT

$18/hr

Company Description Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of ...

Robert Half

Help Desk Analyst II

Warren, MA · On-site

$24 - $26/hr

We are looking for a Help Desk Analyst II to support employees across the corporate environment in Warren, Massachusetts. This Long-term Contract position is ideal for a hands-on IT specialist who ...

Revere Staffing Partners Corp.

Driver Helper

East Windsor, CT · On-site

$14.75 - $18/hr

East Windsor, CT Driver Helper $17.50+ Monday- Friday 6am- Finish Position Overview: We are seeking a reliable and hardworking Driver Helper to assist drivers with daily delivery operations. This ...

Revere Staffing Partners Corp.

Driver Helper

East Windsor, CT · On-site

$15.25 - $18.50/hr

East Windsor, CT Driver Helper $17.50+ Monday- Friday 6am- Finish Position Overview: We are seeking a reliable and hardworking Driver Helper to assist drivers with daily delivery operations. This ...

Republic Services

Residential Helper

Chicopee, MA · On-site

$16.05 - $22.05/hr

The Driver Helper rides on the vehicle and assists a Driver in providing prompt, courteous and complete waste removal services for customers who reside on a designated residential route. The Driver ...

Republic Services

Residential Helper

Chicopee, MA · On-site

$16.05 - $22.05/hr

The Driver Helper rides on the vehicle and assists a Driver in providing prompt, courteous and complete waste removal services for customers who reside on a designated residential route. The Driver ...

Republic Services

Residential Helper

Chicopee, MA · On-site

$16.05 - $22.05/hr

The Driver Helper rides on the vehicle and assists a Driver in providing prompt, courteous and complete waste removal services for customers who reside on a designated residential route. The Driver ...

Westfield Bank

Help Desk Technician I (FT)

Westfield, MA · On-site

$21 - $28.25/hr

Help Desk Technician I Department: Information Technology Job Status: Full Time FLSA Status: Non-Exempt Grade: 8 Amount of Travel: Some Travel Reports To: IT, Help Desk Manager Positions Supervised:

A.P. Møller - Maersk A/S

Driver Helper

Windsor, CT · On-site

$18 - $21/hr

The Driver's helper is responsible for assisting the driver in all day to day activities. This includes but is not limited to loading and unloading the truck, along with any other duties the driver ...

A.P. Møller - Maersk A/S

Driver Helper

Windsor, CT

$18 - $21/hr

The Driver's helper is responsible for assisting the driver in all day to day activities. This includes but is not limited to loading and unloading the truck, along with any other duties the driver ...

L&W Supply Corporation

Helper / Stocker (7475)

Windsor, CT · On-site

$14 - $17.50/hr

The Helper / Stocker provides delivery support to the ABC Supply Interiors branch location. In this role, you will assist with the safe and accurate handling of material from the warehouse to the ...

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All JobsHelpdesk JobsHelpdesk Jobs in Chicopee, MA

Helpdesk information

See Chicopee, MA salary details

$12

$23

$34

How much do helpdesk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for helpdesk in Chicopee, MA is $23.27, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $26.11 per hour, depending on experience, location, and employer.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What qualifications do I need for a helpdesk?

Helpdesk positions typically require a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer hardware, software, and common operating systems is often necessary, and certifications like CompTIA A+ can enhance job prospects.

What are the most commonly searched types of Helpdesk jobs in Chicopee, MA?

The most popular types of Helpdesk jobs in Chicopee, MA are:

What job categories do people searching Helpdesk jobs in Chicopee, MA look for?

The top searched job categories for Helpdesk jobs in Chicopee, MA are:

What cities near Chicopee, MA are hiring for Helpdesk jobs?

Cities near Chicopee, MA with the most Helpdesk job openings:

Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Chicopee, MA as of August 2026, with employment types broken down into 83% Full Time, 12% Part Time, and 5% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $48,405 per year, or $23.3 per hour.

Help Desk Technician

Kinsley Power Systems

East Granby, CT • On-site

$26 - $32/hr

Full-time

Re-posted 9 days ago

Job description

Description

Kinsley is seeking a Help Desk Technician to provide user support while also serving as a backup for monitoring and maintaining the organization's computer systems and networks.  


The Help Desk Technician will provide technical assistance and training to employees while supporting and maintaining our technology infrastructure.
 

Kinsley Power Systems, a family-owned business, has been an industry leader in generator service, sales, and rentals for over 60 years. We are a generator distributor headquartered in East Granby, CT with locations throughout the northeast. At Kinsley, we are dedicated to exceeding our customers' expectations in an environment that is enjoyable and rewarding.


Essential Functions and Responsibilities: 

  • Install and configure computer hardware, operating systems, and applications.
  • Set up new user accounts and resolve password and access issues.
  • Provide technical support via phone, in-person, or remote assistance.
  • Create and maintain documentation, reports, and system diagrams.
  • Develop and conduct training on new and existing systems and software.
  • Support the roll-out and testing of new applications and technologies.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Collaborate with colleagues and external consultants to resolve challenges.
  • Serve as a backup for monitoring and maintaining systems and networks.
  • Multi-task and prioritize multiple open cases to ensure timely resolution.

Education, Skills and Qualifications:

  • High school diploma or equivalent; 2+ years of related experience or a combination of education and experience.
  • Strong knowledge of Microsoft Software and TCP/IP Networking.
  • Flexibility to work nights, weekends, and on-call hours as needed.
  • Excellent customer service skills and verbal communication abilities.
  • A strong sense of urgency, integrity, and drive for success.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

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