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Helpdesk Jobs in Chelsea, MA (NOW HIRING)

Lugg

BOS Helpers

Boston, MA

$18 - $30/hr

Get paid to be active, meet new people, and help move & deliver furniture! Become a Mover with Lugg today! Ride along as a helper and get paid! We're an on-demand startup transforming the way things ...

Skilled Trades Partners

Carpenter Helpers

Framingham, MA · On-site

$20 - $25/hr

Carpenter Helper Skilled Trades Partners Skilled Trades Partners is hiring Carpenter Helpers to support carpenters on commercial and residential construction projects. Responsibilities: * Assist with ...

New

Joe Warren and Sons Co, Inc

Warehouse Helper

Norwood, MA · On-site

$20 - $27/hr

Warehouse Helper About Joe Warren & Sons Co., Inc. (JWS) Joe Warren & Sons Company Inc. (JWS) is a leading provider of commercial refrigeration and food equipment services and sales throughout New ...

Craft of Boston

Delivery Helper

Everett, MA · On-site

$20/hr

Delivery Helper Location: Everett, MA Manager: Delivery Manager Job Type: Full Time, Hourly, Non-Exempt Job Schedule: Monday - Friday 5:15am - 1:00pm - 5:00pm; depending on route and daily workload ...

Craft Massachusetts

Delivery Helper

Everett, MA

$20/hr

Delivery Helper Location: Everett, MA Manager: Delivery Manager Job Type: Full Time, Hourly, Non-Exempt Job Schedule: Monday - Friday 5:15am - 1:00pm - 5:00pm; depending on route and daily workload ...

Tri-Valley Beverage , Inc.

Delivery Helper

Everett, MA · On-site

$20 - $24/hr

Delivery Helper Location: Everett, MA Manager: Delivery Manager Job Type: Full Time, Hourly, Non-Exempt Job Schedule: Monday - Friday 5:15am - 1:00pm - 5:00pm; depending on route and daily workload ...

Joe Warren & Sons Co., Inc.

Warehouse Helper

Norwood, MA · On-site

$20 - $27/hr

Help maintain clean, organized, and accessible warehouse and storage areas. * Report damaged, missing, or incorrectly received materials to the appropriate manager. * Assist with inventory counts and ...

Sheehan Family Companies

Delivery Helper

Everett, MA · On-site

$20 - $24/hr

Delivery Helper Location: Everett, MA Manager: Delivery Manager Job Type: Full Time, Hourly, Non-Exempt Job Schedule: Monday - Friday 5:15am - 1:00pm - 5:00pm; depending on route and daily workload ...

Tobin Scientific

Seasonal Helper

Peabody, MA · On-site

$20 - $22/hr

Seasonal Helper Location: Peabody, MA Job Type: Full-time Reports To: Operations Manager Job Summary: Wakefield Moving & Storage is looking for a dependable and detail-oriented with helper for the ...

Renuity

Install Helper

Woburn, MA · On-site

$22/hr

Install Helper- $19-$25hr At Renuity, innovation and excellence drive everything we do. As part of a powerful network of seven of the most trusted home renovation companies in America, we are on a ...

Sheehan Family Companies

Delivery Helper

Everett, MA

$20/hr

Delivery Helper Location: Everett, MA Manager: Delivery Manager Job Type: Full Time, Hourly, Non-Exempt Job Schedule: Monday - Friday 5:15am - 1:00pm - 5:00pm; depending on route and daily workload ...

Sheehan Family Companies

Delivery Helper

Everett, MA · On-site

$20 - $24/hr

Delivery Helper Location: Everett, MA Manager: Delivery Manager Job Type: Full Time, Hourly, Non-Exempt Job Schedule: Monday - Friday 5:15am - 1:00pm - 5:00pm; depending on route and daily workload ...

Tobin Scientific

Seasonal Helper

Peabody, MA · On-site

$20 - $22/hr

Helpers work closely with drivers and crew leaders to complete moves on schedule while providing excellent customer service. The ideal candidate is dependable, punctual, and able to lift heavy items ...

Renuity

Install Helper

Woburn, MA · On-site

$22/hr

Install Helper- $19-$25hr At Renuity, innovation and excellence drive everything we do. As part of a powerful network of seven of the most trusted home renovation companies in America, we are on a ...

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Showing results 21-40

All JobsHelpdesk JobsHelpdesk Jobs in Chelsea, MA

Helpdesk information

See Chelsea, MA salary details

$13

$25

$36

How much do helpdesk jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for helpdesk in Chelsea, MA is $25.16, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $28.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are the most commonly searched types of Helpdesk jobs in Chelsea, MA? The most popular types of Helpdesk jobs in Chelsea, MA are:
What are popular job titles related to Helpdesk jobs in Chelsea, MA? For Helpdesk jobs in Chelsea, MA, the most frequently searched job titles are:
What job categories do people searching Helpdesk jobs in Chelsea, MA look for? The top searched job categories for Helpdesk jobs in Chelsea, MA are:
What cities near Chelsea, MA are hiring for Helpdesk jobs? Cities near Chelsea, MA with the most Helpdesk job openings:
Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Chelsea, MA as of August 2026, with employment types broken down into 86% Full Time, 8% Part Time, 1% Temporary, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $52,325 per year, or $25.2 per hour.

IT Support Specialist I (Helpdesk)

Arise Financial

Canton, MA • On-site

$28.80 - $29.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

About the Opportunity

There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial (formerly known as Rockland FCU) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less.


For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.


If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.


Why You'll Love Working Here
  • Certified Great Place to Work®
  • Competitive pay
  • Annual incentive/bonus potential
  • Comprehensive benefits package including health, dental, vision, life, and AD&D
  • 401(k) plan with employer match
  • Hybrid work from home flexibility (min 3 days a week in office)
  • Generous paid time off and holidays
  • Tuition reimbursement and professional development opportunities
  • Opportunities for professional growth and career development
  • Meaningful work that positively impacts our members and communities


About the Role

As an IT Support Specialist I, you’ll be a key part of the team helping our employees get the most from their technology. You’ll provide friendly, responsive support for everyday hardware, software, applications, and technology questions while building your technical knowledge and troubleshooting skills. Reporting to the Manager-IT, you’ll work alongside the IT team to keep technology running smoothly and help create a great internal service experience.

What You'll Do
  • Provide first-level technical support for desktop hardware, software, Microsoft 365, business applications, network connectivity, phones, printers, and other technology resources.
  • Respond to employee technology questions and requests through in-person, remote, phone, and Help Desk support.
  • Troubleshoot and resolve common hardware, software, connectivity, printing, and application issues, escalating more complex problems when needed.
  • Install, configure, maintain, and troubleshoot workstations, laptops, mobile devices, printers, scanners, phones, and other end-user equipment.
  • Assist with user account maintenance, password resets, Microsoft 365 access, application permissions, and other basic user provisioning activities in accordance with established security practices.
  • Accurately document incidents, troubleshooting steps, resolutions, and user requests in the Help Desk ticketing system.
  • Assist with technology deployments, equipment refreshes, software installations, system upgrades, and other IT projects.
  • Provide guidance to employees on technology tools, applications, cybersecurity practices, and responsible use of AI-enabled workplace technologies.
  • Maintain knowledge of Credit Union systems, technology standards, security practices, and common business applications.
  • Identify recurring issues and share observations with the IT team to help improve support processes and the employee technology experience.
  • Participate in Help Desk operational activities and support technology maintenance as needed.
  • Participate in the department’s rotating on-call schedule and provide after-hours support as required.

What We're Looking For
  • High school diploma or equivalent required; associate degree or technical training in Information Technology, Computer Science, or a related field preferred.
  • 1–2 years of experience providing technical, desktop, Help Desk, or related customer support preferred.
  • Basic experience with Microsoft Windows, Microsoft 365, desktop hardware, printers, mobile devices, and common business applications.
  • Familiarity with Help Desk ticketing systems and remote support tools preferred.
  • Basic understanding of networking concepts, cybersecurity practices, and technology troubleshooting.
  • Familiarity with AI-enabled workplace technologies and responsible data privacy, security, and acceptable-use practices preferred.
  • Strong customer service and communication skills with the ability to explain technical information in an approachable way.
  • Strong troubleshooting, organization, attention to detail, and problem-solving skills.
  • Ability to learn new technologies quickly, follow established procedures, and know when to escalate an issue.
  • Ability to prioritize multiple requests and work effectively in a collaborative team environment.
  • Ability to travel between Credit Union locations and participate in an on-call rotation.
  • Ability to lift and carry equipment weighing up to 50 pounds and perform physical tasks associated with technology support, including moving and installing equipment, climbing ladders, and running cable.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

In alignment with our commitment to pay transparency, we're pleased to share that the base range for this position is $28.80 - $29.50 per hour, excluding fringe benefits or potential incentives. If you're hired, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer.

This job posting is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements.

At this time, the Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply: “The Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, we will not provide sponsorship for the candidate to work in the United States.

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