IT Helpdesk Specialist
Boston, MA · On-site +1
... help enforce IT security policies, handling sensitive data responsibly in line with company and industry compliance standards Create and maintain IT documentation and knowledge base articles for ...
IT Helpdesk Specialist
Boston, MA · On-site +1
... help enforce IT security policies, handling sensitive data responsibly in line with company and industry compliance standards Create and maintain IT documentation and knowledge base articles for ...
IT Helpdesk Specialist
Boston, MA · On-site
We're looking for a talented and service-oriented IT Helpdesk Specialist to be the face of IT in our Boston office, supporting our Boston-based team as well as US-based remote employees. In this role ...
Quick apply
IT Helpdesk Specialist
Boston, MA · On-site
We're looking for a talented and service-oriented IT Helpdesk Specialist to be the face of IT in our Boston office, supporting our Boston-based team as well as US-based remote employees. In this role ...
Helpdesk Associate
Cambridge, MA · On-site
$21.05/hr
The IT Helpdesk Associate provides entry level help desk support directly to Vinfen end users and to critical internal IT functions. Work also includes data entry and verification ofsystem jobs and ...
Helpdesk Associate
Cambridge, MA · On-site
$21.05/hr
The IT Helpdesk Associate provides entry level help desk support directly to Vinfen end users and to critical internal IT functions. Work also includes data entry and verification ofsystem jobs and ...
IT Helpdesk Support Engineer
Boston, MA · On-site
$70K - $80K/yr
Centerfield Media Holdings is seeking a strategic and hands-on IT Helpdesk Administrator to lead a ... Modern Desktop Administrator Associate or equivalent highly preferred. * PMP or formal project ...
IT Helpdesk Support Engineer
Boston, MA · On-site
$70K - $80K/yr
Centerfield Media Holdings is seeking a strategic and hands-on IT Helpdesk Administrator to lead a ... Modern Desktop Administrator Associate or equivalent highly preferred. * PMP or formal project ...
Diploma, associate degree, bachelor's degree, or equivalent experience in Information Technology, Computer Science, or a related field. * 2-5 years of experience in IT helpdesk, desktop support ...
Quick apply
Diploma, associate degree, bachelor's degree, or equivalent experience in Information Technology, Computer Science, or a related field. * 2-5 years of experience in IT helpdesk, desktop support ...
Diploma, associate degree, bachelor's degree, or equivalent experience in Information Technology, Computer Science, or a related field. * 2-5 years of experience in IT helpdesk, desktop support ...
Diploma, associate degree, bachelor's degree, or equivalent experience in Information Technology, Computer Science, or a related field. * 2-5 years of experience in IT helpdesk, desktop support ...
IT Services Helpdesk Technician
$40K - $54K/yr
The IT Help Desk Technician will provide support directly to Vinfen end users. Work will include ... Associate's degree in computer science or related field. In some instances, experience may be ...
New
IT Services Helpdesk Technician
$40K - $54K/yr
The IT Help Desk Technician will provide support directly to Vinfen end users. Work will include ... Associate's degree in computer science or related field. In some instances, experience may be ...
New
Tier 2 IT Help Desk Technician
Boston, MA · On-site
... Network+, Associate's degree, and/or Bachelor's degree a plus. Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Boston MA Jobs, Tier 2 IT Help Desk ...
Tier 2 IT Help Desk Technician
Boston, MA · On-site
... Network+, Associate's degree, and/or Bachelor's degree a plus. Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Boston MA Jobs, Tier 2 IT Help Desk ...
Help Desk Associate
Cambridge, MA · On-site
$19.23/hr
Mon-Fri, 9am-5pm, Rotating weekends Salary: $19.23 / hour As a Helpdesk Associate, you will work on the IT team to provide entry level help desk support directly to Vinfen end users and to critical ...
Help Desk Associate
Cambridge, MA · On-site
$19.23/hr
Mon-Fri, 9am-5pm, Rotating weekends Salary: $19.23 / hour As a Helpdesk Associate, you will work on the IT team to provide entry level help desk support directly to Vinfen end users and to critical ...
IT Help Desk Support / M365
Waltham, MA · On-site
A healthcare-focused investment organization in Waltham, MA is looking to add an IT Help Desk Support Specialist to their team. This is a 6-month contract opportunity with a possibility of extension ...
IT Help Desk Support / M365
Waltham, MA · On-site
A healthcare-focused investment organization in Waltham, MA is looking to add an IT Help Desk Support Specialist to their team. This is a 6-month contract opportunity with a possibility of extension ...
HelpDesk Administrator
Framingham, MA · On-site
$20 - $23/hr
The Helpdesk Administrator provides frontline user support on a variety of information technology, telecommunication and computer use inquiries. Identify, research and resolve technical problems ...
HelpDesk Administrator
Framingham, MA · On-site
$20 - $23/hr
The Helpdesk Administrator provides frontline user support on a variety of information technology, telecommunication and computer use inquiries. Identify, research and resolve technical problems ...
HelpDesk Administrator
Framingham, MA · On-site
$20 - $23/hr
The Helpdesk Administrator provides frontline user support on a variety of information technology, telecommunication and computer use inquiries. Identify, research and resolve technical problems ...
Quick apply
HelpDesk Administrator
Framingham, MA · On-site
$20 - $23/hr
The Helpdesk Administrator provides frontline user support on a variety of information technology, telecommunication and computer use inquiries. Identify, research and resolve technical problems ...
It Technician
$60K - $65K/yr
Hiring immediately for IT Help Desk Technician Transdev is proud to offer: * Competitive compensation $60,000 to $65,000/year Benefits include: * Vacation: minimum of two (2) weeks * Sick days: 8 ...
It Technician
$60K - $65K/yr
Hiring immediately for IT Help Desk Technician Transdev is proud to offer: * Competitive compensation $60,000 to $65,000/year Benefits include: * Vacation: minimum of two (2) weeks * Sick days: 8 ...
It Technician
Dorchester, MA · On-site
$60K - $65K/yr
Hiring immediately for IT Help Desk Technician Transdev is proud to offer: * Competitive compensation $60,000 to $65,000/year Benefits include: * Vacation: minimum of two (2) weeks * Sick days: 8 ...
It Technician
Dorchester, MA · On-site
$60K - $65K/yr
Hiring immediately for IT Help Desk Technician Transdev is proud to offer: * Competitive compensation $60,000 to $65,000/year Benefits include: * Vacation: minimum of two (2) weeks * Sick days: 8 ...
It Technician
Dorchester, MA · On-site
$60K - $65K/yr
Hiring immediately for IT Help Desk Technician Transdev is proud to offer: * Competitive compensation $60,000 to $65,000/year Benefits include: * Vacation: minimum of two (2) weeks * Sick days: 8 ...
It Technician
Dorchester, MA · On-site
$60K - $65K/yr
Hiring immediately for IT Help Desk Technician Transdev is proud to offer: * Competitive compensation $60,000 to $65,000/year Benefits include: * Vacation: minimum of two (2) weeks * Sick days: 8 ...
IT Help Desk Specialist (Boston)
Boston, MA · On-site
$70K - $85K/yr
Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience) * 1-2 years of experience in IT help desk, desktop support, or technical support roles * Hands-on ...
IT Help Desk Specialist (Boston)
Boston, MA · On-site
$70K - $85K/yr
Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience) * 1-2 years of experience in IT help desk, desktop support, or technical support roles * Hands-on ...
IT Support Specialist I (Helpdesk)
Canton, MA · On-site
$28.80 - $29.50/hr
Respond to employee technology questions and requests through in-person, remote, phone, and Help ... High school diploma or equivalent required; associate degree or technical training in Information ...
Quick apply
IT Support Specialist I (Helpdesk)
Canton, MA · On-site
$28.80 - $29.50/hr
Respond to employee technology questions and requests through in-person, remote, phone, and Help ... High school diploma or equivalent required; associate degree or technical training in Information ...
Manager, IT
$116K - $162K/yr
That's why we need you-to help us make a significant impact by taking on increasingly complex ... Join us as Manager, IT, and you'll be part of a culture that welcomes diversity, thinks differently ...
Manager, IT
$116K - $162K/yr
That's why we need you-to help us make a significant impact by taking on increasingly complex ... Join us as Manager, IT, and you'll be part of a culture that welcomes diversity, thinks differently ...
Manager, IT
Boston, MA · On-site
$116K - $162K/yr
That's why we need you-to help us make a significant impact by taking on increasingly complex ... Join us as Manager, IT, and you'll be part of a culture that welcomes diversity, thinks differently ...
Manager, IT
Boston, MA · On-site
$116K - $162K/yr
That's why we need you-to help us make a significant impact by taking on increasingly complex ... Join us as Manager, IT, and you'll be part of a culture that welcomes diversity, thinks differently ...
Manager, IT
Boston, MA · On-site
$116K - $162K/yr
That's why we need you--to help us make a significant impact by taking on increasingly complex ... Join us as Manager, IT, and you'll be part of a culture that welcomes diversity, thinks differently ...
Quick apply
Manager, IT
Boston, MA · On-site
$116K - $162K/yr
That's why we need you--to help us make a significant impact by taking on increasingly complex ... Join us as Manager, IT, and you'll be part of a culture that welcomes diversity, thinks differently ...
It Helpdesk Associate information
See Boston, MA salary details
$15.67 - $17.52
12% of jobs
$19.14 is the 25th percentile. Wages below this are outliers.
$17.52 - $19.37
15% of jobs
The median wage is $21.18 / hr.
$19.37 - $21.22
24% of jobs
$21.22 - $23.08
13% of jobs
$23.08 - $24.93
9% of jobs
$25.27 is the 75th percentile. Wages above this are outliers.
$24.93 - $26.78
16% of jobs
$26.78 - $28.63
5% of jobs
$28.63 - $30.48
2% of jobs
$30.48 - $32.34
3% of jobs
$32.34 - $34.19
0% of jobs
$34.19 - $36.04
1% of jobs
$15
$23
$36
How much do it helpdesk associate jobs pay per hour?
As of Aug 15, 2026, the average hourly pay for it helpdesk associate in Boston, MA is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $26.11 per hour, depending on experience, location, and employer.
What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?
IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.
What is an IT Helpdesk Associate?
IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.
What skills and qualifications are needed to be an IT Helpdesk Associate?
To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.
What is the difference between It Helpdesk Associate vs IT Support Technician?
| Aspect | It Helpdesk Associate | IT Support Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Network+ |
| Work Environment | Helpdesk, call center, on-site support | On-site, remote, or field support |
| Responsibilities | Responding to user issues, troubleshooting basic hardware/software | Diagnosing and resolving hardware/software problems, more technical tasks |
| Industry Usage | Common in corporate and SMBs | Common in corporate, enterprise, and technical support roles |
The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.
What are the most commonly searched types of It Helpdesk jobs in Boston, MA?
The most popular types of It Helpdesk jobs in Boston, MA are:
What are popular job titles related to It Helpdesk Associate jobs in Boston, MA?
For It Helpdesk Associate jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Associate jobs in Boston, MA look for?
The top searched job categories for It Helpdesk Associate jobs in Boston, MA are:
What cities near Boston, MA are hiring for It Helpdesk Associate jobs?
Cities near Boston, MA with the most It Helpdesk Associate job openings:
Full-time
Re-posted 29 days ago
Job description
Description
What you'll do:
Serve as the primary IT point of contact for the Boston office, providing both in-person and remote support
Handle new hire onboarding, laptop allocation, setup, and getting employees up and running on day one
Manage offboarding processes for departing employees
Prepare and ship laptops and equipment to remote employees across the US
Work the global ticketing system, resolving issues and prioritizing requests alongside the global IT team
Own the office meeting rooms, ensuring A/V and conferencing systems (Teams) are always ready and working
Take responsibility for office networking, wired and wireless connectivity
Troubleshoot and resolve hardware and software issues across Windows and macOS
Manage and maintain IT inventory and assets for the office
Support day-to-day software, applications, and office technology needs
Follow and help enforce IT security policies, handling sensitive data responsibly in line with company and industry compliance standards
Create and maintain IT documentation and knowledge base articles for users and the global team
You'll excel by:
Being self-sufficient and taking full ownership of the office's IT needs, a true one-person operation backed by a global team
Delivering excellent customer service with a focus on problem-solving
Communicating clearly and building strong relationships with employees at all levels
Working well under pressure, prioritizing tasks, and meeting deadlines
Being a reliable team player who can also work independently in a fast-paced global environment
Requirements
What you'll bring:
2+ years of experience in a Helpdesk or IT support role
Hands-on experience supporting Windows and macOS in a domain environment
Experience administering Microsoft Intune and Kandji MDM platforms
Experience with Entra ID (Azure AD) and Microsoft Office 365 administration
Experience working with a ticketing/ITSM system (e.g., Jira Service Management or Freshservice)
Good understanding of networking (wired and wireless)
Experience with onboarding/offboarding and asset management
Salary Range:
$ 85,000-100,000 per year
Position Intro
Join our rapidly growing team in an AI-driven leading fintech company serving the insurance and banking industries. We're looking for a talented and service-oriented IT Helpdesk Specialist to be the face of IT in our Boston office, supporting our Boston-based team as well as US-based remote employees.
In this role, you'll be the go-to person for all office IT needs, providing hands-on support in the office and remotely, while working as part of our global IT team. You'll play a vital role in ensuring the smooth day-to-day operation of our office technology and in delivering an excellent experience to every employee, from their first day onward. This is a primarily on-site role based in our Boston office, reporting into the global IT team.
What you'll do:
Serve as the primary IT point of contact for the Boston office, providing both in-person and remote support
Handle new hire onboarding, laptop allocation, setup, and getting employees up and running on day one
Manage offboarding processes for departing employees
Prepare and ship laptops and equipment to remote employees across the US
Work the global ticketing system, resolving issues and prioritizing requests alongside the global IT team
Own the office meeting rooms, ensuring A/V and conferencing systems (Teams) are always ready and working
Take responsibility for office networking, wired and wireless connectivity
Troubleshoot and resolve hardware and software issues across Windows and macOS
Manage and maintain IT inventory and assets for the office
Support day-to-day software, applications, and office technology needs
Follow and help enforce IT security policies, handling sensitive data responsibly in line with company and industry compliance standards
Create and maintain IT documentation and knowledge base articles for users and the global team
You'll excel by:
Being self-sufficient and taking full ownership of the office's IT needs, a true one-person operation backed by a global team
Delivering excellent customer service with a focus on problem-solving
Communicating clearly and building strong relationships with employees at all levels
Working well under pressure, prioritizing tasks, and meeting deadlines
Being a reliable team player who can also work independently in a fast-paced global environment
Requirements
What you'll bring:
2+ years of experience in a Helpdesk or IT support role
Hands-on experience supporting Windows and macOS in a domain environment
Experience administering Microsoft Intune and Kandji MDM platforms
Experience with Entra ID (Azure AD) and Microsoft Office 365 administration
Experience working with a ticketing/ITSM system (e.g., Jira Service Management or Freshservice)
Good understanding of networking (wired and wireless)
Experience with onboarding/offboarding and asset management
Salary Range:
$ 85,000-100,000 per year
Position Intro
Join our rapidly growing team in an AI-driven leading fintech company serving the insurance and banking industries. We're looking for a talented and service-oriented IT Helpdesk Specialist to be the face of IT in our Boston office, supporting our Boston-based team as well as US-based remote employees.
In this role, you'll be the go-to person for all office IT needs, providing hands-on support in the office and remotely, while working as part of our global IT team. You'll play a vital role in ensuring the smooth day-to-day operation of our office technology and in delivering an excellent experience to every employee, from their first day onward. This is a primarily on-site role based in our Boston office, reporting into the global IT team.