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It Helpdesk Associate Jobs in Sharon, MA (NOW HIRING)

Earnix

IT Helpdesk Specialist

Boston, MA · On-site

We're looking for a talented and service-oriented IT Helpdesk Specialist to be the face of IT in our Boston office, supporting our Boston-based team as well as US-based remote employees. In this role ...

Earnix

IT Helpdesk Specialist

Boston, MA · On-site +1

... help enforce IT security policies, handling sensitive data responsibly in line with company and industry compliance standards Create and maintain IT documentation and knowledge base articles for ...

JVS Boston

IT Helpdesk Support Specialist

Boston, MA · On-site

$65K - $70K/yr

Associate's degree in IT, Computer Science, or related field, or equivalent work experience. * 2+ years of experience in helpdesk, desktop, or IT support. * Proficiency with Windows 10/11 and the ...

Centerfield

IT Helpdesk Support Engineer

Boston, MA · On-site

$70K - $80K/yr

Centerfield Media Holdings is seeking a strategic and hands-on IT Helpdesk Administrator to lead a ... Modern Desktop Administrator Associate or equivalent highly preferred. * PMP or formal project ...

Vinfen

Help Desk Associate

Cambridge, MA

$19.23/hr

Mon-Fri, 9am-5pm, Rotating weekends Salary: $19.23 / hour As a Helpdesk Associate, you will work on the IT team to provide entry level help desk support directly to Vinfen end users and to critical ...

Transdev

It Technician

Dorchester, MA · On-site

$60K - $65K/yr

Hiring immediately for IT Help Desk Technician Transdev is proud to offer: * Competitive compensation $60,000 to $65,000/year Benefits include: * Vacation: minimum of two (2) weeks * Sick days: 8 ...

Transdev

It Technician

Dorchester, MA · On-site

$60K - $65K/yr

Hiring immediately for IT Help Desk Technician Transdev is proud to offer: * Competitive compensation $60,000 to $65,000/year Benefits include: * Vacation: minimum of two (2) weeks * Sick days: 8 ...

Transdev

It Technician

Dorchester, MA · On-site

$60K - $65K/yr

Hiring immediately for IT Help Desk Technician Transdev is proud to offer: * Competitive compensation $60,000 to $65,000/year Benefits include: * Vacation: minimum of two (2) weeks * Sick days: 8 ...

Lendbuzz

IT Help Desk Specialist (Boston)

Boston, MA · On-site

$70K - $85K/yr

Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience) * 1-2 years of experience in IT help desk, desktop support, or technical support roles * Hands-on ...

Lendbuzz

IT Help Desk Specialist (Boston)

Boston, MA · On-site

$70K - $85K/yr

Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience) * 1-2 years of experience in IT help desk, desktop support, or technical support roles * Hands-on ...

Lendbuzz

IT Help Desk Specialist (Boston)

Boston, MA · On-site

Required : • Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience) • 1-2 years of experience in IT help desk, desktop support, or technical support ...

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All JobsIt Helpdesk Associate JobsIt Helpdesk Associate Jobs in Sharon, MA

It Helpdesk Associate information

See Sharon, MA salary details

$15

$22

$34

How much do it helpdesk associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for it helpdesk associate in Sharon, MA is $22.63, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.34 per hour, depending on experience, location, and employer.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What job categories do people searching It Helpdesk Associate jobs in Sharon, MA look for? The top searched job categories for It Helpdesk Associate jobs in Sharon, MA are:
What cities near Sharon, MA are hiring for It Helpdesk Associate jobs? Cities near Sharon, MA with the most It Helpdesk Associate job openings:
It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Sharon, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,066 per year, or $22.6 per hour.

IT Helpdesk Technician (Information Technology)

Martignetti Companies

Taunton, MA • On-site

$70K - $78K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Description:

Martignetti is looking for the right team member to invest in as you launch a career with us. Our company is growing, if you are interested in starting or enhancing your IT career with a technology-focused company, this is the place for you! Do you enjoy working with technology and people to solve problems? We are seeking an enthusiastic candidate striving to succeed in a career that develops new skills while performing a variety of tasks that include analysis, problem-solving, and critical thinking. As an IT Helpdesk Technician, you will be part of a dynamic team that provides first-level technical support, ensuring that our employees can work effectively. This position could be a launchpad for many successful careers at Martignetti and we pride ourselves on our employees’ development and growth within the company.


Key Responsibilities

  • Answer inbound calls, walk-up traffic, emails, and helpdesk ticket requests for technical support.
  • Ticket management, triage issues, and resolve incoming IT support tickets using Zendesk ticketing system.
  • Maintain company asset records using the mobile device management platform.
  • Manage user accounts in Microsoft Active Directory, Entra ID and other software platforms.
  • Create and maintain process and knowledge-based articles.
  • Configure and troubleshoot Windows, IOS and Android devices.
  • Support technology used in conference rooms such as Neat bars, Crestron, projectors and displays.
  • Perform data entry or other tasks to support our IT Department Management Team.
  • Participate in on-call rotation.
  • Must be available for occasional night and weekend work as needed.
Requirements:

Knowledge / Skills / Abilities

  • Excellent customer service skills with the ability to communicate effectively.
  • Attention to detail and the ability to accurately document technical issues.
  • Great with computers, tech savvy with a high aptitude for learning technology.
  • Proficient use of Office applications such as Outlook, Word, Excel, PowerPoint.
  • Understands the fundamentals of troubleshooting skills with a desire for continual learning.

Education/Experience/Training:

  • Associate’s degree required; Bachelor’s Degree preferred.
  • Looking for 1-2 years’ experience, but seeking to train a recent grad or someone looking to change careers and start in IT.

Compensation & Benefits

  • Base Salary: $70,000-$78,000
  • Benefits: Comprehensive benefits package including medical, dental, vision, and retirement plans

Physical Demands and Environment

  • Must be able to lift 25-50 lbs. unassisted.
  • Work requires the employee to bend, kneel, crouch, or reach as may be necessary to accomplish tasks
  • Work requires considerable mental concentration to effectively execute complex tasks requiring periods of focused mental and visual concentration
  • Works in a standard office environment
  • Occasional travel may be required
  • Minimal potential for injury in the performance of duties

Martignetti Companies prides itself on being a company where you can bring your best self to work every day. We strive to be an employer of choice where everyone feels they belong. We act on our commitment to Diversity, Equity & Inclusion by offering a substantial benefits package that includes generous paid time off, medical, dental, and vision insurance, a comprehensive 401(k) plan, and employee discounts.


Martignetti Companies is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, age, sex, gender, sexual orientation, national origin, ancestry, disability, genetics, veteran status, or any other characteristic protected by law.


NOTE: This job description covers the essential functions of the role but is not intended to be an exhaustive list of all responsibilities, duties, or skills required. Employees may be asked to perform additional duties to support business needs.