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Evening Msp Help Desk Jobs in Springfield, MA (NOW HIRING)

MyEyeDr.

Patient Service/Front Desk Coordinator

Amherst, MA · On-site

$15.45 - $20.15/hr

Join our team today and help provide the highest quality vision care for our patients. This role ... Some weekend and evening shifts required. The wage range for this position is $15.45 to $20.15 ...

MyEyeDr.

Patient Service/Front Desk Coordinator

Amherst, MA · On-site

$15.45 - $20.15/hr

Join our team today and help provide the highest quality vision care for our patients. This role ... Some weekend and evening shifts required. The wage range for this position is $15.45 to $20.15 ...

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All JobsEvening Msp Help Desk JobsEvening Msp Help Desk Jobs in Springfield, MA

Evening Msp Help Desk information

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How much do evening msp help desk jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for evening msp help desk in Springfield, MA is $20.77, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $22.98 per hour, depending on experience, location, and employer.

What is an evening MSP help desk?

Evening MSP Help Desk jobs involve providing technical support and troubleshooting services for clients of a Managed Service Provider (MSP) during evening hours. Professionals in these roles assist with resolving IT issues, answering user queries, and ensuring system uptime outside of standard business hours. They typically handle remote support via phone, email, or ticketing systems and may escalate more complex problems to higher-level technicians. This position is ideal for individuals who prefer working non-traditional hours and have strong problem-solving skills in IT support.

What are the key skills and qualifications needed to thrive as an evening MSP help desk technician?

To thrive as an Evening MSP Help Desk technician, you need a solid understanding of IT troubleshooting, networking basics, and customer service, often backed by a relevant associate degree or certifications like CompTIA A+ or Network+. Familiarity with remote support tools, ticketing systems (such as ConnectWise or ServiceNow), and common operating systems is typically required. Strong communication, patience, and problem-solving skills help distinguish top performers in this role. These skills and qualities are crucial for providing timely, effective support to clients and maintaining high satisfaction during evening hours when issues can be urgent.

What are some common challenges faced by evening MSP help desk professionals, and how can they be managed?

Evening MSP Help Desk professionals often encounter unique challenges such as handling urgent after-hours support requests, managing limited on-site resources, and prioritizing issues with reduced staff. Effective communication and strong troubleshooting skills are essential in this role, as technicians must resolve issues remotely and sometimes coordinate with daytime teams for follow-up. Staying organized, documenting all actions clearly, and maintaining a calm demeanor under pressure help ensure smooth operations during evening shifts.

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Evening Msp Help Desk jobs near you

Healthcare IT Sales Representative

Pixel Health

Holyoke, MA • On-site

$101K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Healthcare IT Sales Representative

Company Overview

Pixel Health is bridging the gap between healthcare and technology. Every day we work closely with clinicians, their IT teams, and each other to improve the confidence of medical staff in the IT they use every day, enhance communications between IT departments and medical staff, determine gaps in IT systems and processes, manage IT workflow, and provide entire IT managed services including help desk, field services, and engineering. We are determined to keep healthcare workers doing what they do best: patient care.

Employee Value Prop

This kind of work requires an employee who can tackle problems with creativity, holds themselves with integrity, and has a willingness to collaborate and learn. We value internal staff development to encourage our employees to grow as individuals within their roles and become valuable members of their teams. Our incredibly skilled and diverse team is here to support you as you grow in this role. We want to give you the tools to master new (or existing) skills and build meaningful relationships.

As a team member at Pixel Health, you can expect to have a direct impact on the way healthcare is delivered, it is no small feat, but it is important work that we believe in. Our experienced team relies on the support and innovative ideas you will bring with you to this role. IT doesn’t live in a bubble.

TitleHealthcare IT Sales Representative — Provider Groups & FQHCLocationNew England (preferred); Remote (considered)Role Description

Pixel Health is seeking a driven, relationship-oriented Healthcare IT Sales Representative to drive the Provider Groups sales motion across New England and to carry the adjacent FQHC consulting pipeline. This is a full-time, client-facing role responsible for generating and qualifying pipeline, booking discovery meetings, managing opportunities through a five-stage sales cycle, and closing fixed cost-per-employee managed services contracts with specialty practices, physician groups, and ambulatory care organizations — as well as consulting-first Strategy & Transformation engagements with Federally Qualified Health Centers (FQHCs) and community hospitals. The role reports to the Executive Vice President of Sales and works alongside three senior executives who provide sponsor-level relationship depth at key deal stages.

Qualifications and Skills
  • 5+ years of B2B sales experience, preferably in healthcare IT, managed services, SaaS, or health technology.
  • Demonstrated knowledge of provider group operations, physician practice management, and healthcare IT environments
  • Familiarity with clinical systems — EHR platforms (especially Epic and Epic Light), telehealth, UCaaS/CCaaS, and security/compliance frameworks (HIPAA, HITECH).
  • Familiarity with the FQHC operating model (HRSA funding, 330 grants, UDS reporting) is preferred.
  • Strong presentation skills — able to credibly represent Pixel Health in executive-level conversations and group settings.
  • Self-directed and comfortable managing a full sales cycle independently, from prospecting through deal close.
  • Proficiency with CRM platforms; disciplined pipeline hygiene.
  • Located in or able to travel across New England — frequent in-region travel required.


Responsibilities
  • Identify, research, and engage target Provider Group organizations (200–1,000 employees) across MA, CT, RI, NH, VT, and ME.
  • Execute personalized outbound outreach to Practice Leaders, COOs, Operations Directors, and FQHC Executive Directors.
  • Book and conduct discovery conversations and coordinate onsite/remote technology health assessments with qualified prospects; produce the one-page IT snapshot deliverable.
  • Support preparation and delivery of customized MSP proposals built on the fixed monthly cost-per-employee model and projected ROI versus current spend.
  • Manage the CRM pipeline with disciplined stage progression, activity logging, and forecasting.
  • Coordinate and attend regional dinner events, lunch-and-learns, and co-branded T-Mobile events (Greater Boston and Hartford in August 2026, ongoing quarterly cadence).
  • Progress T-Mobile co-sell opportunities with 5G cellular partners to proposal stage in coordination with the 5G Sales Lead.
  • Own the FQHC consulting motion: qualify Strategy & Transformation opportunities (digital maturity assessments, Epic Light readiness, IT governance, fractional CIO), structure fixed-fee engagements aligned to grant cycles, and progress consulting clients toward full MSP adoption.
  • Nurture long-cycle prospects and FQHC consortium relationships (e.g., multi-FQHC Epic-deployment alliances) through consistent follow-up and content sharing.
  • Collaborate with executive sponsors to bring senior leadership into validation-stage meetings and reference calls.
  • Develop referrals from new customers.


Benefits
  • Competitive Salary
  • Flexible Hours
  • PTO
  • Paid Health, Dental and Vision Insurance
  • Matching 401k Plan
  • Great team-oriented work environment
Salary

$101,000.00 annual base salary plus commission