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Entry Level It Support Jobs in Springfield, MA (NOW HIRING)

ULINE

IT Systems Technician

Hartford, CT

$34/hr

As a Uline IT Systems Technician, you'll provide tech support for employees and ensure systems are running smoothly across the warehouse and offices at our new Connecticut location. Hours: Monday ...

ServiceNet

IT Projects Engineer

Northampton, MA · On-site

$56K - $60K/yr

Prepare receiving teams for handoff so support staff know exactly what was built and how to support it * Independently lead smaller, well-scoped site projects from kickoff to close when assigned ...

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All JobsIt Support JobsEntry Level It Support JobsEntry Level It Support Jobs in Springfield, MA

Entry Level It Support information

See Springfield, MA salary details

$11

$18

$26

How much do entry level it support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for entry level it support in Springfield, MA is $18.53, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.38 per hour, depending on experience, location, and employer.

What is the difference between Entry Level IT Support vs Help Desk Technician?

AspectEntry Level IT SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+Similar certifications, often including CompTIA A+
Work EnvironmentCorporate, small business, or IT service providersHelp desk or call center environments, remote support
Job ResponsibilitiesBasic troubleshooting, hardware/software support, network issuesResponding to user tickets, remote troubleshooting, customer communication
Industry UsageCommon entry point in IT departmentsFrequent role in customer support and IT service companies

Both roles involve entry-level troubleshooting and support skills, often requiring similar certifications. While Entry Level IT Support may encompass a broader range of technical tasks, Help Desk Technicians primarily focus on remote user support and ticket management. The roles are closely related and often overlap, serving as foundational positions in IT support careers.

What do entry level IT support professionals do?

Entry Level IT Support professionals commonly address a wide range of technical issues, including troubleshooting hardware and software problems, resolving connectivity issues, resetting passwords, and assisting with printer or peripheral configurations. They often serve as the first point of contact for employees experiencing technical difficulties, which requires effective communication and problem-solving skills. These professionals usually work closely with more senior IT staff and may escalate complex issues for further investigation, making teamwork an important part of the role.

What are the key skills and qualifications needed for entry level IT support?

To thrive as an Entry Level IT Support Specialist, you need foundational knowledge of computer hardware, operating systems, basic networking, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for assisting non-technical users. These skills ensure timely and accurate technical support, contributing to efficient business operations and high user satisfaction.

What is an entry level IT support?

Entry level IT support jobs are positions that assist users with technical issues related to computer systems, software, and hardware. These roles typically involve troubleshooting problems, installing and configuring technology, and providing guidance to end users. People in these jobs often work as help desk technicians or support specialists and are usually the first point of contact for technical help. They require basic knowledge of computer systems and strong problem-solving and communication skills. Entry level IT support roles are a common starting point for a career in information technology.
What are the most commonly searched types of It Support jobs in Springfield, MA? The most popular types of It Support jobs in Springfield, MA are:
What are popular job titles related to Entry Level It Support jobs in Springfield, MA? For Entry Level It Support jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Entry Level It Support jobs in Springfield, MA look for? The top searched job categories for Entry Level It Support jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Entry Level It Support jobs? Cities near Springfield, MA with the most Entry Level It Support job openings:
Entry Level It Support jobs near you
Infographic showing various Entry Level It Support job openings in Springfield, MA as of August 2026, with employment types broken down into 75% Full Time, 20% Part Time, and 5% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $38,536 per year, or $18.5 per hour.

IT Systems Technician

ULINE

Hartford, CT

$34/hr

Full-time

Medical, Retirement, PTO

Re-posted 11 days ago

Uline rating

8.2

Company rating: 8.2 out of 10

Uline

Based on 113 frontline employees who took The Breakroom Quiz

7.1

Company rating compared to similar companies: 7.1 out of 10

Retail wholesalers average

Based on 12,866 frontline employees who took The Breakroom Quiz

The best things about working at Uline

  • 100%

    100% say they get paid time off

    say they get paid time off

  • 98%

    98% say their health insurance is affordable

    say their health insurance is affordable

  • 81%

    81% say they get enough training

    say they get enough training

Featured by Uline, based on 113 Breakroom Quiz responses from their frontline employees

Job description

IT Systems Technician

Pay from $27 to $34 per hour with significant growth and earning potential!

Connecticut Branch

113 Plainfield Pike, Plainfield, CT 06374

New hires earn a $5,000 bonus! Join the team opening Uline's newest warehouse in Connecticut!

Taking our tech to new levels! As a Uline IT Systems Technician, you'll provide tech support for employees and ensure systems are running smoothly across the warehouse and offices at our new Connecticut location.

Hours: Monday - Friday, 8 AM to 5 PM

Position Responsibilities

  • Provide technology support to end-users, troubleshooting incident requests and delivering technical training with excellent customer service.

  • Set up and manage computers, printers, audio / visual equipment and mobile devices.

  • Oversee the IT inventory system, tracking assets and performing scheduled preventative maintenance.

  • Coordinate and execute technology equipment moves and ensure cabling standards are upheld.

  • Manage user accounts, including permissions.

Minimum Requirements

  • High School Diploma or equivalent. Bachelor's Degree preferred.

  • Prior IT Systems Technician experience with demonstrated knowledge of networking, hardware and application systems.

  • Understanding of Windows OS, Group Policy, Active Directory and Microsoft 365 applications.

  • Provide on-call support on a rotational basis with occasional evening and weekend work.

  • Uline does not participate in the H1-B lottery.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Best-in-class, clean, modern facilities.

  • First-class fitness center.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

#LI-TS2

(#IN-CTOF)

#ZR-CTOFC

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

Working at Uline

Perks for frontline workers

From Uline, via Breakroom

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Fitness center and walking trails at select locations.

  • In-house speakers, workshops and seminars.

What to expect from working at Uline

From Uline

About Uline, in their own words

From Uline

Uline, a family-owned business headquartered in Kenosha County, Wisconsin, is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America.

What Uline employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Uline logo

About Uline

Sourced by ZipRecruiter

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Industry

Paper product wholesalers, trucking and wholesale

Company size

5,001 - 10,000 Employees

Headquarters location

Pleasant Prairie, WI, US

Social media

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