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Desktop Services Manager Jobs in Springfield, MA

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Hartford, CT · On-site

$35K - $47K/yr

... and managers to ensure operational consistency across all shifts within the IT Support Center ... service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j ...

Robert Half

Desktop Support Analyst

East Hartford, CT · On-site

$25 - $30/hr

Desktop Support Technician Location: East Hartford, CT Employment Type: Contract (9-12 Months ... Manage and resolve support tickets while maintaining excellent customer service * Assist with ...

Dow Jones

Systems Support Specialist

Chicopee, MA

$70K - $85K/yr

You will also perform desktop services work normally handled by IT in other Dow Jones facilities ... Prioritization and time management skillsets. * Ability to communicate effectively, both written ...

Opus Inspection

Desktop Support Specialist

East Granby, CT · On-site

$21 - $26/hr

... services help our state partners meet strict US EPA Clean Air regulations by managing vehicle ... Proven experience as a Desktop Support Specialist or in a similar technical support role. * Strong ...

HMG Careers

Sales Manager Remote

Hartford, CT · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Work closely with your manager to set goals and achieve them

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All JobsDesktop Services JobsDesktop Services Manager JobsDesktop Services Manager Jobs in Springfield, MA

Desktop Services Manager information

See Springfield, MA salary details

$20.9K

$83.3K

$125.6K

How much do desktop services manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for desktop services manager in Springfield, MA is $83,314.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,300.00 and $95,200.00 per year, depending on experience, location, and employer.

What is the role of a Desktop Services Manager?

A Desktop Services Manager oversees the deployment, maintenance, and support of desktop computers, laptops, and related hardware and software within an organization. They coordinate technical support teams, manage service requests, ensure system security, and often utilize management tools to optimize desktop environments.

What are the key skills and qualifications needed to thrive as a desktop services manager, and why are they important?

To thrive as a Desktop Services Manager, you need expertise in IT support, hardware and software troubleshooting, and a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with systems like Microsoft Endpoint Manager, Active Directory, and IT service management (ITSM) tools is typically required. Strong leadership, problem-solving, and communication skills help you guide teams and coordinate effectively with other departments. These skills ensure smooth end-user support, high system uptime, and efficient resolution of technical issues in dynamic business environments.

Is desktop services manager a good entry level job?

A desktop services manager role is typically not an entry-level position, as it requires several years of experience in IT support, network management, or related fields. It involves overseeing technical teams, managing hardware and software issues, and often requires certifications like CompTIA A+ or ITIL. Entry-level roles in IT support or help desk positions are more suitable starting points for those interested in advancing to a desktop services management position.

What does a desktop services manager do?

A Desktop Services Manager oversees the support and maintenance of an organization’s desktop computing environment. This includes managing teams that handle hardware and software installation, troubleshooting, and ensuring the security and efficiency of desktop operations. They work closely with IT departments to implement policies, manage asset inventories, and ensure smooth operation for end users. Additionally, they often collaborate with vendors and lead projects to upgrade or deploy new desktop technologies.

What is the difference between Desktop Services Manager vs Desktop Support Specialist?

AspectDesktop Services ManagerDesktop Support Specialist
CredentialsBachelor's degree in IT or related field, certifications like HDI or MicrosoftHigh school diploma or associate's, certifications like CompTIA A+
Work EnvironmentManagement of IT teams, strategic planning, overseeing desktop support operationsProviding technical support directly to end-users, troubleshooting hardware/software issues
Employer & IndustryIT departments in corporations, government agencies, large organizationsHelp desks, IT support firms, corporate IT departments

The Desktop Services Manager focuses on managing desktop support teams, planning IT strategies, and ensuring service quality. In contrast, the Desktop Support Specialist handles direct technical support tasks, troubleshooting user issues. Both roles require technical skills, but the manager role emphasizes leadership and planning, while the specialist role emphasizes hands-on support.

What are the main challenges a desktop services manager faces when overseeing a diverse and distributed user base?

A Desktop Services Manager often encounters challenges related to managing support for a wide range of devices, operating systems, and end-user needs, especially across multiple locations. Ensuring consistent service quality, maintaining security standards, and responding swiftly to incidents can be complex when users are geographically dispersed. To address these challenges, managers typically implement standardized processes, leverage remote management tools, and prioritize clear communication with both their team and end users. Building strong relationships with other IT departments is also crucial for seamless service delivery.
What job categories do people searching Desktop Services Manager jobs in Springfield, MA look for? The top searched job categories for Desktop Services Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Desktop Services Manager jobs? Cities near Springfield, MA with the most Desktop Services Manager job openings:
Desktop Services Manager jobs near you

Technology Services Intern - Per Diem

Connecticut Children's

Hartford, CT • On-site

$15.25 - $20.25/hr

Per diem, Internship

This job post has expired 5 days ago. Applications are no longer accepted.

Connecticut Children's Medical Center rating

7.7

Company rating: 7.7 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

221st of 1,054 rated hospitals

Job description


Under the direct supervision of IS Technology Leadership, the Intern will support various Technology Services teams through hands-on technical assignments and operational support activities. This role is designed to provide exposure across multiple areas of Information Services and may assist with desktop deployment, incident response, data engineering initiatives, network and telecommunications support, and other departmental projects as assigned. This internship provides flexible support across the Technology Services division, including Desktop Services, Systems Engineering, Network Engineering, Telecommunications and Unified Communications, and Data Engineering. The Intern will work collaboratively with team members while gaining practical experience in healthcare information technology operations, customer support, and technical services.
Responsibilities
PC Imaging and Deployment-50%
  • Assist with maintaining inventory and organization of deployment hardware, equipment, and stock.
  • Prepare, image, configure, and deploy desktops, laptops, peripherals, and related devices under the guidance of the Desktop Services team.
  • Support software inventory and migration activities to ensure appropriate transfer of applications, files, and configurations during device replacements.
  • Follow established deployment standards, documentation, and checklists to ensure accuracy, consistency, and reliability.
  • Maintain organized workspaces and equipment staging areas.

IS Incident Management-25%
  • Assist with responding to customer incidents and service requests under the supervision of Technology Services leadership.
  • Help troubleshoot hardware, software, connectivity, and user access issues.
  • Research technical issues and collaborate with team members to determine appropriate resolution paths.
  • Provide timely follow-up and customer service to ensure a positive support experience.
  • Communicate resolutions, updates, and outcomes to team leadership as appropriate.

Technical and Operational Support-25%
  • Support network, telecommunications, and telehealth/audio-visual deployments as assigned.
  • Assist with departmental relocations, equipment setup, and technology installations.
  • May assist with data integration activities, application interfaces, data management initiatives, and reporting projects.
  • Participate in special projects and perform additional duties as assigned to support operational needs across Technology Services.

Performs Other Duties as Assigned.
Qualifications
Education and/or Experience Required:
  • Education: Currently enrolled in or recently completed a college, technical school, or high school IT/trade school program
  • Experience: Basic experience working with computer hardware, operating systems, software applications, and peripheral devices obtained by being enrolled in either of the above education requirements/preferences.

Education and/or Experience Preferred:
  • Education: Pursuing a degree, certification, or coursework related to Information Technology, Computer Science, Data Analytics, Cybersecurity, or a related field.

License and/or Certification Required:
  • N/A

Knowledge, Skills and Abilities:
Knowledge:
  • Desktop, laptop, and peripheral hardware.
  • Basic networking concepts and connectivity troubleshooting.
  • Microsoft Windows, Apple/macOS, and ChromeOS operating systems.
  • Data management and technology support concepts.
  • Standard office productivity software and collaboration tools.

Skills:
  • Customer service and user support.
  • Technical troubleshooting and problem-solving.
  • Organization and time management.
  • Verbal and written communication.
  • Attention to detail and accuracy.
  • Ability to prioritize tasks in a fast-paced environment.
  • Collaboration and teamwork.

Abilities:
  • Communicate effectively both verbally and in writing.
  • Follow written and verbal instructions, policies, and procedures.
  • Learn new technologies, systems, and processes quickly.
  • Maintain professionalism and confidentiality in a healthcare environment.
  • Adapt to changing priorities and operational needs.
  • Work independently and as part of a team.
  • Follow established protocols, standards, and procedures.

About Us
Connecticut Children's is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children's offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.
At Connecticut Children's, treating children isn't just our job - it's our passion. As a leading children's health system experiencing steady growth, we're excited to expand our team with exceptional team members who share our vision of transforming children's health and well-being as one team.

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