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Desktop Services Manager Jobs in Springfield, MA

Dahl Consulting

Desktop Support | Level II

Hartford, CT · On-site

$20 - $22/hr

Title : Desktop Support | Level II Location : Hartford, CT Job Type : Contract (12 Months ... You will manage incidents and service requests through ServiceNow, troubleshoot technical issues ...

New

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Hartford, CT · On-site

$35K - $47K/yr

... and managers to ensure operational consistency across all shifts within the IT Support Center ... service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j ...

New

STAND 8

Desktop Analyst

West Hartford, CT · On-site

$24 - $34/hr

Deliver exceptional customer service through onsite support and TechBar walk-up services. * Perform ... Active Directory management * ServiceNow or other ticketing software * Basic networking * Servers ...

New

Dow Jones

Systems Support Specialist

Chicopee, MA

$70K - $85K/yr

You will also perform desktop services work normally handled by IT in other Dow Jones facilities ... Prioritization and time management skillsets. * Ability to communicate effectively, both written ...

Kinsley Group

IT Manager

East Granby, CT · On-site

$130K - $170K/yr

... Desktop Services, Microsoft Hyper-V, Citrix XenServer, TCP/IP Networking & Security, and MPLS ... , Microsoft SharePoint, Microsoft SQL Server Reporting Services, Microsoft IIS, Untangle UTM ...

Aquent

Desktop Support Specialist

Hartford, CT · On-site

$18.60 - $20.67/hr

Manage and resolve IT incidents and service requests efficiently using established incident ... Proven experience in a Level II Desktop Support or similar IT support role. * Demonstrated ability ...

New

Opus Inspection

Desktop Support Specialist

East Granby, CT · On-site

$21 - $26/hr

... services help our state partners meet strict US EPA Clean Air regulations by managing vehicle ... Proven experience as a Desktop Support Specialist or in a similar technical support role. * Strong ...

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All JobsDesktop Services JobsDesktop Services Manager JobsDesktop Services Manager Jobs in Springfield, MA

Desktop Services Manager information

See Springfield, MA salary details

$20.9K

$83.3K

$125.6K

How much do desktop services manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for desktop services manager in Springfield, MA is $83,314.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,300.00 and $95,200.00 per year, depending on experience, location, and employer.

What is the role of a desktop services manager?

A desktop services manager oversees the deployment, maintenance, and support of desktop computers, laptops, and related hardware and software within an organization. They coordinate IT support teams, ensure system security, and implement technology solutions to improve user productivity, often requiring knowledge of IT management tools and certifications like ITIL or CompTIA A+.

What are the key skills and qualifications needed to thrive as a Desktop Services Manager, and why are they important?

To thrive as a Desktop Services Manager, you need expertise in IT support, hardware and software troubleshooting, and a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with systems like Microsoft Endpoint Manager, Active Directory, and IT service management (ITSM) tools is typically required. Strong leadership, problem-solving, and communication skills help you guide teams and coordinate effectively with other departments. These skills ensure smooth end-user support, high system uptime, and efficient resolution of technical issues in dynamic business environments.

What is a service desk manager?

A service desk manager oversees the support team responsible for resolving IT issues and providing technical assistance to users. They coordinate service delivery, manage staff, and ensure customer satisfaction, often using IT service management tools and maintaining service standards.

What is the highest paying job in customer service?

In customer service, roles such as Customer Service Director or Customer Experience Executive tend to have the highest salaries, often exceeding six figures with extensive experience and leadership responsibilities. These positions typically require strong management skills, industry knowledge, and sometimes advanced certifications in customer experience or business management.

What is the job description of a desktop service?

A Desktop Services Manager oversees the deployment, maintenance, and support of computer systems and user devices within an organization. They manage technical staff, troubleshoot hardware and software issues, and ensure system security and performance, often using tools like remote management software. Strong technical knowledge, leadership skills, and certifications such as CompTIA A+ or Microsoft Certified are typically required for this role.

What does a Desktop Services Manager do?

A Desktop Services Manager oversees the support and maintenance of an organization’s desktop computing environment. This includes managing teams that handle hardware and software installation, troubleshooting, and ensuring the security and efficiency of desktop operations. They work closely with IT departments to implement policies, manage asset inventories, and ensure smooth operation for end users. Additionally, they often collaborate with vendors and lead projects to upgrade or deploy new desktop technologies.

What is the difference between Desktop Services Manager vs Desktop Support Specialist?

AspectDesktop Services ManagerDesktop Support Specialist
CredentialsBachelor's degree in IT or related field, certifications like HDI or MicrosoftHigh school diploma or associate's, certifications like CompTIA A+
Work EnvironmentManagement of IT teams, strategic planning, overseeing desktop support operationsProviding technical support directly to end-users, troubleshooting hardware/software issues
Employer & IndustryIT departments in corporations, government agencies, large organizationsHelp desks, IT support firms, corporate IT departments

The Desktop Services Manager focuses on managing desktop support teams, planning IT strategies, and ensuring service quality. In contrast, the Desktop Support Specialist handles direct technical support tasks, troubleshooting user issues. Both roles require technical skills, but the manager role emphasizes leadership and planning, while the specialist role emphasizes hands-on support.

What are the main challenges a Desktop Services Manager faces when overseeing a diverse and distributed user base?

A Desktop Services Manager often encounters challenges related to managing support for a wide range of devices, operating systems, and end-user needs, especially across multiple locations. Ensuring consistent service quality, maintaining security standards, and responding swiftly to incidents can be complex when users are geographically dispersed. To address these challenges, managers typically implement standardized processes, leverage remote management tools, and prioritize clear communication with both their team and end users. Building strong relationships with other IT departments is also crucial for seamless service delivery.
What job categories do people searching Desktop Services Manager jobs in Springfield, MA look for? The top searched job categories for Desktop Services Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Desktop Services Manager jobs? Cities near Springfield, MA with the most Desktop Services Manager job openings:
Desktop Services Manager jobs near you
Desktop Support | Level II

Desktop Support | Level II

Dahl Consulting

Hartford, CT • On-site

$20 - $22/hr

Other

Posted 2 days ago

New

Job description

Title: Desktop Support | Level II
Location: Hartford, CT
Job Type: Contract (12 Months + Potential to extend)
Compensation: $20 - $22 p/h W2 
Industry: Insurance & Financial Services
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About the Role
Our client, a leading organization in the insurance and financial services industry, is seeking a Desktop Support Technician II to support daily depot and end-user technology operations. This role is responsible for providing hands-on technical support, managing hardware deployments, resolving technology issues, and ensuring employees have the equipment and resources needed to perform their work effectively. The ideal candidate is detail-oriented, customer-focused, and experienced in supporting enterprise desktop environments.
Job Description
As a Desktop Support Technician II, you will support daily depot operations and provide desktop support services across a variety of hardware, software, and mobile technologies. You will manage incidents and service requests through ServiceNow, troubleshoot technical issues, deploy and recover equipment, and assist with asset management activities.
Key responsibilities include:
  • Manage and resolve incidents, requests, and service tasks using ServiceNow.
  • Troubleshoot and resolve desktop, laptop, peripheral, and application-related issues.
  • Deploy, configure, and distribute technology equipment for new hires, device upgrades, and refresh initiatives.
  • Support imaging, quality assurance testing, and setup of end-user equipment.
  • Provide hardware and software support for desktops, laptops, mobile devices, and related peripherals.
  • Coordinate equipment shipments and returns, including preparing shipping materials and processing returned devices.
  • Receive, inventory, and store incoming technology equipment from vendors.
  • Update and maintain hardware asset records and inventory information.
  • Support iPhone and mobile device deployment, troubleshooting, and replacement activities.
  • Perform equipment repairs and coordinate hardware replacement efforts when needed.
  • Assist with technology refresh projects and other operational initiatives.
  • Maintain organized storage areas and ensure proper handling of company technology assets.
  • Complete miscellaneous support tasks and service requests to help maintain efficient daily operations.
Qualifications
Required Qualifications:
  • Associate degree or equivalent combination of education and relevant work experience.
  • 2+ years of experience providing desktop, technical, or IT support in an enterprise environment.
  • Experience using ticketing or IT service management platforms such as ServiceNow.
  • Knowledge of Windows operating systems, desktop hardware, and common business applications.
  • Experience deploying, imaging, configuring, and troubleshooting laptops and desktop devices.
  • Strong understanding of hardware peripherals, asset management, and inventory processes.
  • Ability to diagnose and resolve technical issues in a timely and professional manner.
  • Excellent customer service, communication, and organizational skills.
  • Ability to manage multiple priorities in a fast-paced support environment.
  • Ability to lift and move computer equipment and packages as needed.
Preferred Qualifications:
  • Experience supporting mobile devices, including iPhones and tablets.
  • Familiarity with hardware refresh, deployment, and migration projects.
  • Experience with enterprise asset management and inventory tracking processes.
  • Knowledge of device imaging and endpoint deployment tools.
  • Experience supporting employees in a large corporate or insurance industry environment.
  • Industry certifications such as CompTIA A+, Microsoft, or similar technical credentials.
Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.
How to Apply
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!
Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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