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Desktop Services Manager Jobs in Springfield, MA

Wieland

Software Systems Engineer

East Longmeadow, MA · On-site

$115K - $123K/yr

We provide a large product and service portfolio including power, automotive, ammunition, coinage ... desktop/server troubleshooting, applications support, and end-user training. * Manage small to ...

nLeague Services Inc

Help Desk Analyst

Hartford, CT · On-site

$20.75 - $28.25/hr

... available on every desktop, and used by over 2,000 social workers and case managers, the ... SCOPE OF WORK · The agency needs to engage the service of a Help Desk Technician consultant ...

HMG Careers

Remote Insurance Agent

Hartford, CT · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Work closely with your manager to set goals and achieve them

HMG Careers

Business Development

Hartford, CT · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Work closely with your manager to set goals and achieve them

HMG Careers

Remote Sales Executive

Hartford, CT · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Work closely with your manager to set goals and achieve them

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All JobsDesktop Services JobsDesktop Services Manager JobsDesktop Services Manager Jobs in Springfield, MA

Desktop Services Manager information

See Springfield, MA salary details

$20.9K

$83.3K

$125.6K

How much do desktop services manager jobs pay per year?

As of Jul 20, 2026, the average yearly pay for desktop services manager in Springfield, MA is $83,314.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,300.00 and $95,200.00 per year, depending on experience, location, and employer.

What is the role of a desktop services manager?

A desktop services manager oversees the deployment, maintenance, and support of desktop computers, laptops, and related hardware and software within an organization. They coordinate IT support teams, ensure system security, and implement technology solutions to improve user productivity, often requiring knowledge of IT management tools and certifications like ITIL or CompTIA A+.

What are the key skills and qualifications needed to thrive as a Desktop Services Manager, and why are they important?

To thrive as a Desktop Services Manager, you need expertise in IT support, hardware and software troubleshooting, and a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with systems like Microsoft Endpoint Manager, Active Directory, and IT service management (ITSM) tools is typically required. Strong leadership, problem-solving, and communication skills help you guide teams and coordinate effectively with other departments. These skills ensure smooth end-user support, high system uptime, and efficient resolution of technical issues in dynamic business environments.

What is a service desk manager?

A service desk manager oversees the support team responsible for resolving IT issues and providing technical assistance to users. They coordinate service delivery, manage staff, and ensure customer satisfaction, often using IT service management tools and maintaining service standards.

What is the highest paying job in customer service?

In customer service, roles such as Customer Service Director or Customer Experience Executive tend to have the highest salaries, often exceeding six figures with extensive experience and leadership responsibilities. These positions typically require strong management skills, industry knowledge, and sometimes advanced certifications in customer experience or business management.

What is the job description of a desktop service?

A Desktop Services Manager oversees the deployment, maintenance, and support of computer systems and user devices within an organization. They manage technical staff, troubleshoot hardware and software issues, and ensure system security and performance, often using tools like remote management software. Strong technical knowledge, leadership skills, and certifications such as CompTIA A+ or Microsoft Certified are typically required for this role.

What does a Desktop Services Manager do?

A Desktop Services Manager oversees the support and maintenance of an organization’s desktop computing environment. This includes managing teams that handle hardware and software installation, troubleshooting, and ensuring the security and efficiency of desktop operations. They work closely with IT departments to implement policies, manage asset inventories, and ensure smooth operation for end users. Additionally, they often collaborate with vendors and lead projects to upgrade or deploy new desktop technologies.

What is the difference between Desktop Services Manager vs Desktop Support Specialist?

AspectDesktop Services ManagerDesktop Support Specialist
CredentialsBachelor's degree in IT or related field, certifications like HDI or MicrosoftHigh school diploma or associate's, certifications like CompTIA A+
Work EnvironmentManagement of IT teams, strategic planning, overseeing desktop support operationsProviding technical support directly to end-users, troubleshooting hardware/software issues
Employer & IndustryIT departments in corporations, government agencies, large organizationsHelp desks, IT support firms, corporate IT departments

The Desktop Services Manager focuses on managing desktop support teams, planning IT strategies, and ensuring service quality. In contrast, the Desktop Support Specialist handles direct technical support tasks, troubleshooting user issues. Both roles require technical skills, but the manager role emphasizes leadership and planning, while the specialist role emphasizes hands-on support.

What are the main challenges a Desktop Services Manager faces when overseeing a diverse and distributed user base?

A Desktop Services Manager often encounters challenges related to managing support for a wide range of devices, operating systems, and end-user needs, especially across multiple locations. Ensuring consistent service quality, maintaining security standards, and responding swiftly to incidents can be complex when users are geographically dispersed. To address these challenges, managers typically implement standardized processes, leverage remote management tools, and prioritize clear communication with both their team and end users. Building strong relationships with other IT departments is also crucial for seamless service delivery.
What job categories do people searching Desktop Services Manager jobs in Springfield, MA look for? The top searched job categories for Desktop Services Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Desktop Services Manager jobs? Cities near Springfield, MA with the most Desktop Services Manager job openings:
Desktop Services Manager jobs near you
Software Systems Engineer

Software Systems Engineer

Wieland

East Longmeadow, MA • On-site

$115K - $123K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Overview
Wieland - Creating Value for Generations!
Wieland is a global leader in copper and copper alloy manufacturing, processing, and distribution. We provide a large product and service portfolio including power, automotive, ammunition, coinage, construction materials, refrigeration, electronics and many other industries. To us, metal is more than material.
Wieland's Cultural Values
Wieland's culture is what makes for a fun and rewarding place to work! As a company, we benefit daily from our employees' knowledge and abilities. With our cultural vision, we place our core values at the heart of everything we do: safety, ambition, optimism, reliability, ownership, diversity, & respect.
Wieland is hiring a Software Systems Engineer. The Software Systems Engineer will be responsible for providing local IT leadership for a defense-facing business environment by maintaining reliable systems, supporting users, and leading cybersecurity and compliance readiness. The role combines hands-on technical support, systems administration, CMMC/NIST execution, project coordination, vendor management, documentation, and secure infrastructure improvement. This role is located in East Longmeadow, MA and will be fully on-site. While this role is local, occasional travel to other locations will be required (10 - 15% travel).
Base Salary Range: $115,000 to $123,000
May be eligible for a variable compensation plan bonus based upon company performance within fiscal year cycle.
At Wieland, we recognize that attracting the best talent is key to our strategy and success as a company. As a result, our ranges reflect our good faith estimate to pay fairly. The final pay offered to a successful candidate will be based upon various factors unique to each individual that may include but are not limited to years of experience, industry knowledge, technical skills, education, qualifications, etc.
Responsibilities
Software Systems Engineer Responsibilities:
  • Lead local IT operations by maintaining reliable hardware, software, network communications, user access, endpoint systems, backup/recovery practices, and business-critical technology support.
  • Lead CMMC, NIST 800-171, ITAR/CUI, and defense-contractor compliance execution at the site level, including control implementation, evidence collection, POA&M follow-up, user training, and audit support.
  • Coordinate cybersecurity operations, including endpoint detection and response, vulnerability remediation, phishing response, security incident procedures, access reviews, firewall/network security follow-up, and secure configuration practices.
  • Serve as the senior local technical escalation point for helpdesk tickets, onboarding/offboarding, Active Directory/Microsoft 365 support, computer imaging, desktop/server troubleshooting, applications support, and end-user training.
  • Manage small to medium IT, security, infrastructure, and compliance projects by coordinating internal resources, corporate IT, outside vendors, consultants, auditors, timelines, documentation, and completion requirements.
  • Develop and maintain IT documentation, policies, work instructions, diagrams, asset records, knowledge articles, compliance evidence, recurring metrics, and process improvements that support operational reliability and audit readiness.

Software Systems Engineer Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Business Management with a technical background, or equivalent practical experience.
  • Minimum 4 years of experience in IT support, systems administration, infrastructure support, cybersecurity, or a closely related technical role.
  • Minimum 1 year experience managing government Azure Cloud.
  • Practical working knowledge of Microsoft Windows, Microsoft 365, Active Directory, endpoint management, PC hardware, network protocols, desktop/server technologies, ticketing systems, and common business applications.
  • Working knowledge of cybersecurity practices, including endpoint protection, vulnerability management, phishing response, incident response, access control, secure configuration, and backup/recovery practices.
  • Familiarity with CMMC, NIST 800-171, ITAR/CUI handling, DFARS cybersecurity expectations, GCC High/secure enclave concepts, or other regulated defense-contractor IT requirements.
  • Strong project management, prioritization, problem-solving, vendor coordination, and documentation skills.
  • Ability to communicate technical and compliance information clearly to non-technical employees, executives, auditors, outside service providers, and corporate IT/security teams.
  • High integrity, strong judgment, service orientation, accountability, and ability to work independently under pressure while maintaining accuracy and confidentiality.
  • Preferred: experience in manufacturing, distribution, aerospace, defense, or regulated industrial environments; experience with ERP, warehouse, quality, inspection, or shop-floor systems.
  • Preferred certifications include Security+, Network+, Microsoft certifications, CMMC CCP, CISSP, CISM, or equivalent credentials; practical experience may be considered in place of certifications.

Qualifications
Joining Wieland's team gives you...
  • Benefits - Starting on Day 1! Including Medical, Dental, Vision, Disability, Life & more!
  • Retirement Savings - 401(k) contribution + match.
  • Work/Life Balance - Paid Vacation & Holidays.
  • Growth Opportunities - We have over 9,000+ employees worldwide and 40+ locations in North America alone. Growth opportunities are limitless!
  • Wellness Programs - Wieland encourages participation in our unique and personalized approach to wellness, where you are eligible to earn healthcare premium discounts as well as HSA employer contributions based on your status within the program.
  • Sustainability- Wieland continues to break ground with eco-friendly solutions and push the barrier in sustainability for future generations

Wieland is an equal opportunity and affirmative action employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees. Come join Wieland today and help us continue to build a global corporation we are all proud to belong to.

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