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Desktop Services Manager Jobs in Fall River, MA (NOW HIRING)

Service Global, Inc

Desktop EUC L1

Johnston, RI · On-site

$20.50 - $26.25/hr

Manage IMAC and deskside support services. * Manage hard- and soft-break fix services for laptops and desktops. * Provide Conference room support, Remote Desktop support and Event Support at the ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician - Onsite

Dartmouth, MA · On-site

$20 - $23/hr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Experience with helpdesk ticketing systems and IT service management practices. * Knowledge of ...

Ovation Workplace Services Inc.

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Desktop Support Technician - Onsite

Dartmouth, MA · On-site

$20 - $23/hr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Experience with helpdesk ticketing systems and IT service management practices. * Knowledge of ...

Collabera

Desktop Support Speicalist

Mansfield, MA · On-site

... Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced ... Qualifications Provides phone and desktop support/consulting services and problem resolution.

United Services

Service Writer

Raynham, MA · On-site

... with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service What it Takes * Ability to use standard desktop load applications such as ...

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All JobsDesktop Services JobsDesktop Services Manager JobsDesktop Services Manager Jobs in Fall River, MA

Desktop Services Manager information

See Fall River, MA salary details

$21.1K

$83.9K

$126.5K

How much do desktop services manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for desktop services manager in Fall River, MA is $83,928.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,800.00 and $95,900.00 per year, depending on experience, location, and employer.

What does a desktop services manager do?

A Desktop Services Manager oversees the support and maintenance of an organization’s desktop computing environment. This includes managing teams that handle hardware and software installation, troubleshooting, and ensuring the security and efficiency of desktop operations. They work closely with IT departments to implement policies, manage asset inventories, and ensure smooth operation for end users. Additionally, they often collaborate with vendors and lead projects to upgrade or deploy new desktop technologies.

What are the key skills and qualifications needed to thrive as a desktop services manager, and why are they important?

To thrive as a Desktop Services Manager, you need expertise in IT support, hardware and software troubleshooting, and a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with systems like Microsoft Endpoint Manager, Active Directory, and IT service management (ITSM) tools is typically required. Strong leadership, problem-solving, and communication skills help you guide teams and coordinate effectively with other departments. These skills ensure smooth end-user support, high system uptime, and efficient resolution of technical issues in dynamic business environments.

What are the main challenges a desktop services manager faces when overseeing a diverse and distributed user base?

A Desktop Services Manager often encounters challenges related to managing support for a wide range of devices, operating systems, and end-user needs, especially across multiple locations. Ensuring consistent service quality, maintaining security standards, and responding swiftly to incidents can be complex when users are geographically dispersed. To address these challenges, managers typically implement standardized processes, leverage remote management tools, and prioritize clear communication with both their team and end users. Building strong relationships with other IT departments is also crucial for seamless service delivery.

What is the difference between Desktop Services Manager vs Desktop Support Specialist?

AspectDesktop Services ManagerDesktop Support Specialist
CredentialsBachelor's degree in IT or related field, certifications like HDI or MicrosoftHigh school diploma or associate's, certifications like CompTIA A+
Work EnvironmentManagement of IT teams, strategic planning, overseeing desktop support operationsProviding technical support directly to end-users, troubleshooting hardware/software issues
Employer & IndustryIT departments in corporations, government agencies, large organizationsHelp desks, IT support firms, corporate IT departments

The Desktop Services Manager focuses on managing desktop support teams, planning IT strategies, and ensuring service quality. In contrast, the Desktop Support Specialist handles direct technical support tasks, troubleshooting user issues. Both roles require technical skills, but the manager role emphasizes leadership and planning, while the specialist role emphasizes hands-on support.

Is desktop services manager a good entry level job?

A desktop services manager is typically a mid- to senior-level role that involves overseeing IT support teams, managing hardware and software issues, and ensuring system reliability. It generally requires prior experience in IT support or related roles, along with skills in troubleshooting, network management, and certifications such as CompTIA A+ or Network+. As such, it is not considered an entry-level position.

What job categories do people searching Desktop Services Manager jobs in Fall River, MA look for?

The top searched job categories for Desktop Services Manager jobs in Fall River, MA are:

What cities near Fall River, MA are hiring for Desktop Services Manager jobs?

Cities near Fall River, MA with the most Desktop Services Manager job openings:

Desktop Services Manager jobs near you

Desktop Support Specialist - Raynham, MA

Merge IT

Raynham, MA • On-site

Full-time

Re-posted 9 days ago

Job description

Job Summary:
Merge IT is seeking a Desktop Support Specialist to provide complex technical support for end users in a distributed computer environment. The role involves installation, support, and resolution of desktop and remote access technologies, as well as coordination of desktop-related projects.
Responsibilities:
• Provides complex technical support, planning, and coordination for End User touch points of the distributed computer environment, including desktop, software, and hardware installation, support and distribution, and remote access technologies.
• Performs analysis, diagnosis, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies, and associated problems.
• Performs analysis, diagnosis, installation, and resolution of remote access technologies and associated problems.
• Performs analysis, diagnosis, coordination, and planning of horizontal network cable management processes including installation, moves, adds, changes, and repairs.
• Provides complex technical input to the Desktop Services team and assumes a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery.
• Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements.
• Acts as a technical liaison with user groups and other IT partners for systems support and implementation. Provides an effective interface among users, vendors, IT partners, and consultants in evaluating technical issues and products.
• Responsible for partnering with the business units supported to understand the business impact of support issues.
• Responsible for project analysis, design, coordination, and planning for all technical components of desktop related projects.
• Coordinates schedules and technical work order instructions to contracted labor for installations, moves, adds, and changes within the desktop computing environment.
• Demonstrates creativity and initiative in problem solving.
• Technical documentation of hardware/software additions or changes.
• Updates inventory additions and changes to the inventory database.
• Updates and closes trouble tickets and service requests.
Qualifications:
Required:
• 2+ years of progressive experience in the desktop environment.
• Advanced knowledge and understanding of Windows desktop operating systems.
• Advanced ability to perform complex troubleshooting and analysis of PC hardware, PC operating systems, and office automation software, with expert level knowledge in at least one area of specialization.
• Intermediate knowledge of the Windows Server Operating System and the ability to perform domain related administrative tasks.
• Ability to perform troubleshooting and analysis of PC hardware, PC operating systems (Win95, WinNT, Win2000, WinXP, Windows 2007) and office automation software, with expert level knowledge in at least one area of specialization.
• Ability to perform troubleshooting and analysis of Microsoft Office Suite of products including versions 2007 and 2010.
• Intermediate knowledge and understanding of LAN environments.
• Intermediate knowledge of communication protocols.
• Intermediate knowledge of PC-to-Mainframe access.
• Intermediate knowledge of LAN based e-mail systems (e.g., Outlook, MS Exchange).
• Creativity and advanced problem solving skills that lead to effective solutions to complex and varied problems.
• A demonstrated ability to encourage and model positive cross-team partnerships.
• Intermediate ability to perform complex troubleshooting and analysis of network system devices and PC network hardware and client software.
• Audio Video setup and troubleshooting skills.
• Knowledge of printer Maintenance.
Company:
Merge IT offers transformative staffing solutions, technology, digital and business systems for all types of companies. Founded in 2014, the company is headquartered in Fort Lauderdale, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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