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It Support Manager Jobs in Boston, MA (NOW HIRING)

Axon

IT Support Technician V

Boston, MA

$23.25 - $32/hr

Onsite out of our Boston office 5 days a week Monday - Friday Reports to: IT Support Manager Queue management * Handles the highest-complexity tickets alongside L3 and L4 and maintains overall queue ...

Axon

IT Support Technician V

Boston, MA · On-site

$23.25 - $32/hr

Your Impact The IT Support Technician V is the senior-most individual contributor on the support ... Manages the executive IT relationship as single point of contact for C-suite EAs and Chiefs of ...

Revel Staffing

IT Support Supervisor

Boston, MA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, ... Monitor team performance, manage schedules and assignments, and prioritize workloads * Promote a ...

Mondo

IT Support Engineer

Somerville, MA · On-site

$41 - $44/hr

Manage daily IT operations across Windows, Linux, Google Workspace, and Okta environments * Provide Tier 1 and Tier 2 technical support, resolving approximately 50 support tickets per month

Ametek

IT Support Intern

Peabody, MA

$16.75 - $22.25/hr

The IT Support Intern assists the Information Technology department with daily operational and ... Asset Management * Inventory computers, monitors, printers, and other IT equipment. * Label and ...

Staffingine LLC

IT support engineer

Boston, MA · On-site

Security Management Implement and manage security measures to protect IT infrastructure from cyber ... Support of IP devices experience * effective communication attention to detail Nice to Have Skills ...

Ametek

IT Support Intern

Peabody, MA · On-site

$16.75 - $22.25/hr

The IT Support Intern assists the Information Technology department with daily operational and ... Asset Management * Inventory computers, monitors, printers, and other IT equipment. * Label and ...

Rockland Trust

Senior IT Support Analyst

Rockland, MA

With a broad range of banking, wealth management, and investment solutions, Rockland Trust combines ... We are seeking an experienced Senior IT Support Analyst to provide premium, white-glove technical ...

Rockland Trust

Senior IT Support Analyst

Rockland, MA

With a broad range of banking, wealth management, and investment solutions, Rockland Trust combines ... We are seeking an experienced Senior IT Support Analyst to provide premium, white-glove technical ...

Nadia Care

IT Support Specialist

Boston, MA · Remote

This role owns day-to-day IT support, user lifecycle management (onboarding/offboarding), and identity & access management (IAM), with hands-on device management and light compliance support. You'll ...

NEPC, LLC

IT Support Specialist

Boston, MA · On-site

The IT Support Specialist plays a key role in ensuring NEPC's employees across all offices enjoy a ... Managing a ticket queue and communicating effectively to end users, Technology Operations team ...

NEPC, LLC

IT Support Specialist

Boston, MA

The IT Support Specialist plays a key role in ensuring NEPC's employees across all offices enjoy a ... Managing a ticket queue and communicating effectively to end users, Technology Operations team ...

Nadia Care

IT Support Specialist

Boston, MA · On-site

This role owns day-to-day IT support, user lifecycle management (onboarding/offboarding), and identity & access management (IAM), with hands-on device management and light compliance support. You'll ...

Revolution Space

IT Support Analyst

Boston, MA · On-site

$60K - $100K/yr

Deployment Management: Own the workstation provisioning pipeline (unbox, asset-tag, image, test ... in a relevant IT support/helpdesk role (MSP or regulated corporate environment preferred)

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All JobsIt Support JobsIt Support Manager JobsIt Support Manager Jobs in Boston, MA

It Support Manager information

See Boston, MA salary details

$39.2K

$93.7K

$143K

How much do it support manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for it support manager in Boston, MA is $93,706.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,100.00 and $108,200.00 per year, depending on experience, location, and employer.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.

What are the key skills and qualifications needed to thrive as an IT Support Manager?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the most commonly searched types of It Support jobs in Boston, MA?

The most popular types of It Support jobs in Boston, MA are:

What cities near Boston, MA are hiring for It Support Manager jobs?

Cities near Boston, MA with the most It Support Manager job openings:

It Support Manager jobs near you
Infographic showing various It Support Manager job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $93,706 per year, or $45.1 per hour.

IT Lead Support Tech - Brookline

Chestnut Hill, MA • On-site

ALITA CARE
See more jobs at ALITA CAREexternal

$70K - $95K/yr

Full-time

Re-posted 21 days ago

Job description

POSITION SUMMARY:
This lead role provides Tier 2, IT support to the end-user community remotely and in person. The role is responsible for leading a team in next level support while working closely with the Support Manager and a contracted help desk team. This role includes support for: operating systems, software, infrastructure, cloud services, MDM and EHR system. Daily efforts will include managing & delegating installation, configuration, deployment, and issue resolution for all items mentioned above, plus project planning and project execution. Travel is required.
ESSENTIAL JOB FUNCTIONS:
Work to manage, delegate, and resolve escalated Tier 2 support tickets with minimal guidance
Coordinate with IT Support Services to ensure incident tickets are completed correctly, and in a timely manner
Display and maintain a high level of team customer service satisfaction
Proactively collaborate with 3rd party Support Desk Service to resolve outstanding, and ongoing, issues
Oversee the installation, configuration, and deployment of standard technology hardware & software
Coordinate equipment acquisition from vendors
Assist in MDM and cloud service administration.
Coordinate with IT Support Services to oversee shipping equipment to remote employees and campuses
Maintain and manage an asset inventory system
Control and maintain an inventory of spare parts and computer peripherals, ordering when needed
Document relevant hardware and software instructions as it relates to troubleshooting, hardware setups, and the end user experience
Assist with project planning and installation/configuration of new technology systems
Teach others 1-on-1 in a live environment, remotely, or in a group setting. This includes EHR support and training
Contribute to maintaining a knowledge base of support issues, adding/editing information when needed
Contribute to the creation of in-house documentation for existing and new staff alike
Assist in IT Infrastructure projects, when needed
Assist in IT Security projects and maintenance scans, when needed
Assist in Application Development projects, when needed
Assist IT Support Service Manager in administrative tasks, when needed
MINIMUM JOB QUALIFICATIONS:
5 years of experience working in IT Support, specifically an end user-facing, help desk environment
Experience as a team leader preferred
Experience managing Microsoft cloud services
Experience in MDM administration
Experience teaching others 1-on-1 or in a group setting
Advanced hardware and software comprehension, including Microsoft apps, RMM tools, Databases, and other local (or web-based) applications.
Strong ability to work independently & work collaboratively with contractors, peers, and management.

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