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Help Desk Level 1 Jobs in Boston, MA (NOW HIRING)

Polaris Healthcare

Help Desk Level 2 IT MA

Foxboro, MA · On-site

$70K - $85K/yr

Help Desk Level 2 IT Polaris Healthcare Foxborough, MA Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist ...

Polaris Healthcare

Help Desk Level 2 IT MA

Foxboro, MA · On-site

$85K/yr

) Help Desk Level 2 IT Polaris Healthcare Foxborough, MA Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist ...

bostonmit

Help Desk Technician (Level 1/2)

Waltham, MA · On-site

$58K - $72K/yr

Triage and escalate complex issues to Level 3 engineers when needed * Perform onboarding ... * 1-3 years of IT support or help desk experience (MSP experience a strong plus) * Working ...

TEKsystems

Help Desk Supervisor

Boston, MA

$40 - $45/hr

This role is responsible for overseeing daily help desk operations, ensuring service level agreements (SLAs) are met, coaching and mentoring technicians, analyzing performance metrics, and driving ...

Cognex

Help Desk Technician

Natick, MA · Hybrid

$29 - $44/hr

The Role: Help Desk Support This position is for a team member of the Help Desk Support group ... required * 1-5 years of experience in IT support, systems administration, infrastructure ...

Cognex Corporation

Help Desk Technician

Natick, MA · On-site

$29 - $44/hr

The Role: Help Desk Support This position is for a team member of the Help Desk Support group ... required * 1-5 years of experience in IT support, systems administration, infrastructure ...

Triton Systems, Inc.

Help Desk Engineer

Chelmsford, MA · On-site

$60K - $80K/yr

Position SummaryWe are seeking a proactive and technically proficient Mid-Level Help Desk Engineer to join our internal IT team. You will be responsible for providing end-to-end technical support for ...

Triton Systems

Help Desk Engineer

Chelmsford, MA · Hybrid

Position Summary We are seeking a proactive and technically proficient Mid-Level Help Desk Engineer to join our internal IT team. You will be responsible for providing end-to-end technical support ...

Triton Systems, Inc.

Help Desk Engineer

Chelmsford, MA · On-site

$60K - $80K/yr

Position Summary We are seeking a proactive and technically proficient Mid-Level Help Desk Engineer to join our internal IT team. You will be responsible for providing end-to-end technical support ...

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Showing results 1-20

All JobsHelp Desk Level 1 JobsHelp Desk Level 1 Jobs in Boston, MA

Help Desk Level 1 information

See Boston, MA salary details

$11

$22

$36

How much do help desk level 1 jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for help desk level 1 in Boston, MA is $22.65, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.05 per hour, depending on experience, location, and employer.

What is a Help Desk Level 1 technician?

Help Desk Level 1 technicians are entry-level IT support professionals who serve as the first point of contact for users experiencing technical issues. They handle basic troubleshooting, resolve common hardware and software problems, and escalate more complex issues to higher-level support teams. Their primary goal is to provide quick and effective solutions to ensure minimal disruption to users. They often work through phone, email, or chat systems to assist customers.

What are the key skills and qualifications needed to thrive as a Help Desk Level 1 technician, and why are they important?

To thrive as a Help Desk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help in understanding user issues and delivering effective support. These capabilities are crucial for resolving technical problems efficiently, ensuring user satisfaction, and maintaining business operations.

What are the most common challenges faced by Help Desk Level 1 technicians, and how can they be addressed?

Help Desk Level 1 technicians often encounter challenges such as managing high ticket volumes, troubleshooting a wide range of technical issues with limited information, and communicating effectively with users who may not be tech-savvy. To address these challenges, strong organizational skills, continuous learning, and a customer-focused attitude are essential. Collaborating closely with other IT team members and utilizing a clear escalation process can also help resolve complex issues efficiently, ensuring a positive user experience while building valuable technical and communication skills.

What is the difference between Help Desk Level 1 vs Help Desk Technician?

AspectHelp Desk Level 1Help Desk Technician
CertificationsCompTIA A+, HDI-CSRCompTIA A+, HDI-CSR (often similar)
Work EnvironmentEntry-level support, basic troubleshootingSupport roles, troubleshooting, customer assistance
ResponsibilitiesInitial contact, basic issue resolutionIssue diagnosis, escalation, customer communication

Help Desk Level 1 and Help Desk Technician roles often overlap in certifications and work environment. Level 1 typically handles basic support and initial contact, while Help Desk Technicians may perform more detailed troubleshooting. Both roles are essential in IT support teams, with similar qualifications and responsibilities focused on customer assistance and issue resolution.

What are popular job titles related to Help Desk Level 1 jobs in Boston, MA?

For Help Desk Level 1 jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Help Desk Level 1 jobs in Boston, MA look for?

The top searched job categories for Help Desk Level 1 jobs in Boston, MA are:

Help Desk Level 1 jobs near you
Infographic showing various Help Desk Level 1 job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $47,102 per year, or $22.6 per hour.

Help Desk Level 2 IT MA

Polaris Healthcare

Foxboro, MA • On-site

$70K - $85K/yr

Full-time

Re-posted 13 days ago

Job description

Help Desk Level 2 IT

Polaris Healthcare

Foxborough, MA

Full-Time

We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist, you will be responsible for providing technical assistance and troubleshooting support to our employees and affiliated providers. If you have a strong background in Windows operating systems, systems administration, and network troubleshooting, we encourage you to apply.

Responsibilities:

  • Provide level 2 technical support to employees and affiliated providers via phone, email, and in-person

  • Troubleshoot and resolve technical issues related to Windows 10 and 11, Windows Server 2019, 2021, and 2025, and Microsoft MS Office 365

  • Perform systems administration tasks, including Active Directory and Windows Group Policy management

  • Troubleshoot DHCP, DNS, file, and print services

  • Utilize solid knowledge of TCP/IP networking and Microsoft MS Office 365

  • Experience with Remote Desktop Protocol (RDP) and Citrix is a plus

  • Utilize Remote Management Tools for troubleshooting and support

Requirements:

  • 3+ years of experience in a help desk or IT support role

  • Ability to lift up to 50 pounds unassisted

  • Valid driver's license and reliable car

Compensation:

  • Salary based on experience: $70,000 - $85,000 annually

Join our team and make a difference in the delivery of healthcare services! Apply to this exciting opportunity and take the first step towards a rewarding career with Polaris Healthcare.