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Remote Voip Technical Support Jobs (NOW HIRING)

EnrollHere

Technical Support Specialist

Pinehurst, NC · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving the enrollment journey for all. The Technical Support Specialist is a senior member of the EnrollHere ...

Xactus

Technical Support Manager

Broomall, PA · On-site +1

$70K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Our remote workforce provides many opportunities for you to enhance your skills while maintaining a ... Xactus is seeking a Technical Support Manger to oversee the Technical Support department, ensuring ...

Glytec

Technical Support Specialist

Atlanta, GA · On-site +1

This is a remote role. Candidates must be located in the Metro Atlanta, Georgia area for periodic travel to the office and company events. What You'll Do * Provide technical support for customers ...

HungerRush

Manager, Technical Support

Overland Park, KS · On-site +1

The Technical Support Manager will communicate company goals, best practices, deadlines as well as ... Has experience working in a remote environment. * Experience in Point-of-Sale hardware and software ...

Symbotic

Technical Support Engineer

OR · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Technical Support Engineeris responsible forexecuting structured technical troubleshooting and ... Experience withsupporting systems remotely by connecting to various system types via Remote Desktop ...

Insight Global

Technical Support Specialist

Chicago, IL · Remote

$18 - $20/hr

  • Medical

  • Dental

  • Vision

Contract with right to hire REMOTE within driving distance to an office: Chicago, IL, New York, NY ... We are looking for a strong Technical Support Analyst to join a Service Desk team supporting Friday ...

New

Tabs

Technical Support Analyst (Remote)

$60K - $82K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Why This Role Matters We're looking for a highly capable, fast-thinking Technical Support Analyst to help manage the increasing volume of technical support requests from our merchants (a Tabs ...

HungerRush

Manager, Technical Support

Overland Park, KS · On-site +1

The Technical Support Manager will communicate company goals, best practices, deadlines as well as ... Has experience working in a remote environment. * Experience in Point-of-Sale hardware and software ...

Experlogix

Technical Support Engineer

Salt Lake City, UT · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is a remote position and can be located anywhere within the United States or Canada. Responsibilities * Serve as the primary point of contact for Tier II technical support escalations ...

Posted today

Experlogix

Technical Support Engineer

Salt Lake City, UT · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is a remote position and can be located anywhere within the United States or Canada. Responsibilities * Serve as the primary point of contact for Tier II technical support escalations ...

New

Tractian

Technical Support Engineer

Atlanta, GA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You'll collaborate with the development team to improve our products, deliver remote support via ... Resolve complex technical problems by delivering accurate and timely engineering solutions.

Vultr

Supervisor, Technical Support

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... 500 stipend for remote office setup in first year + $400 each following year * Internet ... As a Supervisor, Technical Support, you'll work closely with customers, system administrators, and ...

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Remote Voip Technical Support information

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$14

$26

$44

How much do remote voip technical support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote voip technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Remote VoIP Technical Support specialist?

A Remote VoIP Technical Support specialist is a professional who provides technical assistance and troubleshooting for Voice over Internet Protocol (VoIP) services and systems. They work remotely to help customers or clients resolve issues related to internet-based phone services, such as call quality problems, connectivity issues, or configuration errors. These specialists typically use chat, email, or phone to diagnose and solve issues, guide users through setups, and ensure the smooth operation of VoIP systems.

What are the key skills and qualifications needed to thrive as a Remote VoIP Technical Support specialist?

To thrive as a Remote VoIP Technical Support specialist, you need a solid understanding of networking fundamentals, VoIP protocols, and troubleshooting, often supported by relevant IT certifications like CompTIA Network+ or Cisco CCNA. Familiarity with ticketing systems, remote desktop tools, and VoIP platforms such as Asterisk or Cisco Unified Communications is typically required. Exceptional problem-solving skills, patience, and strong communication abilities set top performers apart in this role. These competencies ensure efficient issue resolution, high customer satisfaction, and reliable voice communication services.

What are some common challenges faced by Remote VoIP Technical Support specialists, and how can they be managed effectively?

Remote VoIP Technical Support professionals often encounter challenges such as troubleshooting connectivity issues, managing customer expectations, and supporting a wide variety of hardware and software configurations. Effective management involves strong communication skills, a systematic approach to problem-solving, and staying updated with the latest VoIP technologies and security practices. Collaborating closely with network engineers, customer service representatives, and end-users is essential to quickly resolve issues and provide a seamless support experience.

What is the difference between Remote Voip Technical Support vs Remote Network Support?

AspectRemote Voip Technical SupportRemote Network Support
CertificationsCCNA, CCNP, VoIP-specific certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentCustomer support, troubleshooting VoIP systems remotelyNetwork infrastructure, troubleshooting connectivity issues remotely
Industry UsageTelecommunications, VoIP service providersIT, enterprise networks, data centers

Remote Voip Technical Support focuses on troubleshooting and maintaining VoIP systems, while Remote Network Support handles broader network infrastructure issues. Both roles require networking certifications and often work remotely for similar industries, but their technical focus differs.

More about Remote Voip Technical Support jobs

What cities are hiring for Remote Voip Technical Support jobs?

Cities with the most Remote Voip Technical Support job openings:

What are the most commonly searched types of Voip Technical Support jobs?

The most popular types of Voip Technical Support jobs are:

What states have the most Remote Voip Technical Support jobs?

States with the most job openings for Remote Voip Technical Support jobs include:

What job categories do people searching Remote Voip Technical Support jobs look for?

The top searched job categories for Remote Voip Technical Support jobs are:

Remote Voip Technical Support jobs near you
Infographic showing various Remote Voip Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Specialist

EnrollHere

Pinehurst, NC • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

EnrollHere is on a mission to make healthcare enrollment simple, transparent, and accessible for everyone. We partner with organizations nationwide to deliver streamlined technology and exceptional customer experiences, ensuring members can access the coverage they need with confidence. Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving the enrollment journey for all.

The Technical Support Specialist is a senior member of the EnrollHere Support team, responsible for owning frontline support quality, mentoring teammates, and serving as the primary escalation point for technical and workflow-related issues. This role is ideal for someone who has hands-on Intercom experience, understands modern ticketing systems, and enjoys balancing customer-facing support with operational leadership. You'll work closely with Product, Engineering, and Operations to improve support workflows and customer experience.

Responsibilities
  • Serve as the primary escalation point for complex Tier 2-3 issues involving platform workflows, integrations, dialer tools, and account configurations.
  • Respond to high-impact agent, partner, and internal inquiries via Intercom (chat & email) with speed, clarity, and empathy.
  • Ensure SLA adherence and consistent response quality across active conversations.
  • Identify patterns in support issues and proactively recommend solutions.

Support Leadership & Enablement

  • Act as a day-to-day lead for the support function, helping unblock teammates and setting quality standards.
  • Review tickets for accuracy, tone, and technical correctness.
  • Assist with onboarding and ramping new support hires.
  • Contribute to and refine support macros, workflows, and automations in Intercom.

Technical Troubleshooting

  • Diagnose browser-based issues using developer tools, console logs, cookies, network requests, and basic HTML/CSS inspection.
  • Clearly document bugs, edge cases, and reproduction steps for Engineering.
  • Partner with Product and QA to validate fixes and communicate resolutions back to users.

Documentation & Process Improvement

  • Own and improve internal and external documentation using Notion and Intercom Articles.
  • Identify gaps in onboarding, help content, and self-service resources.
  • Help scale support operations by improving workflows, tagging, reporting, and escalation paths.
What Success Looks Like
  • Own and scale technical support operations, including escalations, workflow optimization, and Intercom efficiency.
  • Improve documentation, onboarding flows, and self-service resources to reduce repeat issues.
  • Act as a strong technical liaison between Support, QA, and Engineering to improve issue resolution and product feedback loops.

Requirements

  • 2-4 years of experience in technical support, customer support, or a similar role.
  • Strong hands-on experience with Intercom (Inbox, Articles, automations, macros).
  • Experience working in a ticket-based support environment (Intercom, Zendesk,
  • Freshdesk, Jira Service Management, etc.).
  • Comfortable troubleshooting browser-based applications using developer tools.
  • Excellent written communication and a calm, customer-first mindset.
  • Proven ability to manage multiple priorities in a fast-paced, remote environment.

Benefits

We believe in taking care of our team, which is why we offer a comprehensive benefits package that supports your health, wellness, and future:

  • Medical: 4 United Healthcare medical plans (including an HSA option)
  • Dental: 3 dental plans (Aetna and MetLife)
  • Vision: 2 Aetna vision plans
  • Wellness & Mental Health: 5 additional Medical Plus benefits, including telehealth support and an annual Talkspace subscription
  • Ancillary Coverage: 4 ancillary plans and supplemental life insurance
  • Retirement: 401(k) with a 4% match (after a 90-day exclusionary period)
  • PTO & Flexibility: Generous PTO and remote work support
  • Growth: Learning stipends and opportunities for professional development

Apply