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Full Time Voip Technical Support Jobs (NOW HIRING)

Aseva, LLC

Technical Support

Santa Barbara, CA · On-site

... a Technical Assistance Center (TAC) Agent to manage and resolve customer support tickets and ... IP networking, VoIP, switching, routing, internet security, and trace routes, proficient in ...

AMA TechTel

Level II Technical Support

Amarillo, TX · On-site

The Technical Support division provides inbound phone support for AMA TechTel's diverse line of ... Wireless/VOIP * Hosted Phone System * Fiber * POTS * DSL You'll also be responsible for reporting ...

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Full Time Voip Technical Support information

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How much do full time voip technical support jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for full time voip technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Full Time Voip Technical Support vs Part Time Voip Technical Support?

AspectFull Time Voip Technical SupportPart Time Voip Technical Support
Work HoursTypically 35-40 hours per weekLess than 20 hours per week
CredentialsSame certifications and skills requiredSame certifications and skills required
Work EnvironmentOffice or remote, full-time support teamsRemote or flexible, often supporting specific shifts
Employer UsageUsed by companies needing continuous supportUsed for part-time or supplemental support roles

Full Time Voip Technical Support involves working standard hours with comprehensive support responsibilities, while Part Time Voip Technical Support offers flexible hours with similar technical requirements. Both roles require comparable skills and certifications but differ mainly in hours and work commitment.

What is a Full Time VoIP Technical Support specialist?

A Full Time VoIP Technical Support specialist is a professional who provides technical assistance and troubleshooting for Voice over Internet Protocol (VoIP) systems. They help customers and clients resolve issues related to VoIP hardware, software, and network connectivity, ensuring smooth and reliable communication services. Their responsibilities may include diagnosing problems, configuring devices, maintaining system performance, and offering guidance on best practices. This role typically involves working with both end-users and internal teams to deliver effective support.

What are the key skills and qualifications needed to thrive as a Full Time VoIP Technical Support professional, and why are they important?

To thrive as a Full Time VoIP Technical Support professional, you need a solid understanding of networking fundamentals, VoIP protocols (such as SIP and RTP), troubleshooting methodologies, and typically a relevant IT certification or equivalent experience. Familiarity with ticketing systems, VoIP platforms (like Asterisk or Cisco), and network diagnostic tools (Wireshark, ping, traceroute) is often required. Strong communication, patience, and problem-solving abilities help you deliver effective support and build customer trust. These skills and qualities are crucial to resolving technical issues efficiently, ensuring service reliability, and maintaining customer satisfaction in a fast-paced environment.

What are some common challenges faced by Full Time VoIP Technical Support professionals, and how can they be addressed?

Full Time VoIP Technical Support professionals often encounter challenges such as troubleshooting call quality issues, managing network configurations, and addressing compatibility problems with different hardware or software. To address these, it is important to stay updated on VoIP protocols, maintain clear documentation, and communicate effectively with both technical and non-technical users. Collaborating closely with network engineers, vendors, and end-users helps ensure timely resolution of issues and continuous service improvement.
More about Full Time Voip Technical Support jobs
What cities are hiring for Full Time Voip Technical Support jobs? Cities with the most Full Time Voip Technical Support job openings:
What are the most commonly searched types of Voip Technical Support jobs? The most popular types of Voip Technical Support jobs are:
What states have the most Full Time Voip Technical Support jobs? States with the most job openings for Full Time Voip Technical Support jobs include:
What job categories do people searching Full Time Voip Technical Support jobs look for? The top searched job categories for Full Time Voip Technical Support jobs are:
Full Time Voip Technical Support jobs near you
Tier 2 or 3 tech support

Tier 2 or 3 tech support

Graham Personnel Services

Greensboro, NC

Full-time

Posted 18 days ago

Job description

Tier 2 VoIP Technical Support resolves escalated tickets beyond Tier 1 scope. They troubleshoot core network configurations, SIP signaling, and VoIP hardware. The role demands deep telecom and networking knowledge to ensure high-quality voice delivery and resolve complex system incidents.
Core Responsibilities
  • Advanced Troubleshooting: Diagnose complex issues like packet loss, jitter, NAT traversal, and SIP trunking or routing failures.
  • Escalation Point: Take over unresolved tickets from Tier 1, performing deep-dive analysis into call logs and network traffic
  • Hardware & Software Configuration: Provision, program, and troubleshoot IP phones (e.g., Cisco, Poly, Yealink), softphones, and hosted PBX features.
  • Network & ISP Coordination: Assist customers with basic router, switch, firewall, and bandwidth configurations to optimize voice quality.
  • Ticket Management: Log all diagnostic steps, actions taken, and resolutions using CRM or ticketing systems.
Key Requirements & Skills
  • Experience: 1–3+ years in a Tier 2 IT, telecommunications, or Unified Communications (UCaaS) environment.
  • Technical Knowledge: Strong understanding of networking fundamentals (TCP/IP, LAN/WAN), QoS, and VoIP protocols (SIP, RTP).
  • Analytical Thinking: Ability to interpret call traces, isolate points of failure, and resolve system configuration issues.
  • Communication: Exceptional ability to explain highly technical concepts clearly to non-technical end-users or stakeholders.
  • Certifications: Preferred certifications include CompTIA Network+, CompTIA Security+, or Cisco Certified Network Associate (CCNA).
  • Salary DOE