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Full Time Voip Technical Support Jobs (NOW HIRING)

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VOIP Systems Technician

Terre Haute, IN · On-site

Job Type Full-time Description Position Summary The VOIP Systems Technician is responsible for ... This position provides remote and onsite technical support, resolves telecommunications issues ...

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VOIP Systems Technician

Terre Haute, IN · On-site

Position Summary The VOIP Systems Technician is responsible for deploying, supporting ... This position provides remote and onsite technical support, resolves telecommunications issues ...

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VOIP Systems Technician

Terre Haute, IN

This position provides remote and onsite technical support, resolves telecommunications issues ... Configure and maintain VOIP platforms, SIP trunks, PBX systems, Teams Phone, call queues, auto ...

Bandwidth

Technical Support Analyst

Raleigh, NC

  • Medical

  • Dental

  • Vision

  • PTO

The Technical Support Analyst will provide technical support to customers who are experiencing ... Identify and troubleshoot technical issues related to networking, VoIP, HTTP messaging, 911 or Toll ...

Bandwidth

Technical Support Analyst

Raleigh, NC · On-site

  • Medical

  • Dental

  • Vision

  • PTO

The Technical Support Analyst will provide technical support to customers who are experiencing ... Identify and troubleshoot technical issues related to networking, VoIP, HTTP messaging, 911 or Toll ...

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Full Time Voip Technical Support information

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$44

How much do full time voip technical support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for full time voip technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a full time VoIP technical support?

A Full Time VoIP Technical Support specialist is a professional who provides technical assistance and troubleshooting for Voice over Internet Protocol (VoIP) systems. They help customers and clients resolve issues related to VoIP hardware, software, and network connectivity, ensuring smooth and reliable communication services. Their responsibilities may include diagnosing problems, configuring devices, maintaining system performance, and offering guidance on best practices. This role typically involves working with both end-users and internal teams to deliver effective support.

What are the key skills and qualifications needed to thrive as a full time VoIP technical support professional?

To thrive as a Full Time VoIP Technical Support professional, you need a solid understanding of networking fundamentals, VoIP protocols (such as SIP and RTP), troubleshooting methodologies, and typically a relevant IT certification or equivalent experience. Familiarity with ticketing systems, VoIP platforms (like Asterisk or Cisco), and network diagnostic tools (Wireshark, ping, traceroute) is often required. Strong communication, patience, and problem-solving abilities help you deliver effective support and build customer trust. These skills and qualities are crucial to resolving technical issues efficiently, ensuring service reliability, and maintaining customer satisfaction in a fast-paced environment.

What are some common challenges faced by full time VoIP technical support professionals, and how can they be addressed?

Full Time VoIP Technical Support professionals often encounter challenges such as troubleshooting call quality issues, managing network configurations, and addressing compatibility problems with different hardware or software. To address these, it is important to stay updated on VoIP protocols, maintain clear documentation, and communicate effectively with both technical and non-technical users. Collaborating closely with network engineers, vendors, and end-users helps ensure timely resolution of issues and continuous service improvement.

What is the difference between Full Time Voip Technical Support vs Part Time Voip Technical Support?

AspectFull Time Voip Technical SupportPart Time Voip Technical Support
Work HoursTypically 35-40 hours per weekLess than 20 hours per week
CredentialsSame certifications and skills requiredSame certifications and skills required
Work EnvironmentOffice or remote, full-time support teamsRemote or flexible, often supporting specific shifts
Employer UsageUsed by companies needing continuous supportUsed for part-time or supplemental support roles

Full Time Voip Technical Support involves working standard hours with comprehensive support responsibilities, while Part Time Voip Technical Support offers flexible hours with similar technical requirements. Both roles require comparable skills and certifications but differ mainly in hours and work commitment.

Are full time Voip technical support engineers in demand?

Full-time VoIP technical support engineers are in demand due to the growing reliance on VoIP technology for business communications. Employers seek professionals skilled in troubleshooting, network configuration, and familiarity with tools like SIP and VoIP protocols, often requiring certifications such as CCNA or CompTIA Network+.

What cities are hiring for Full Time Voip Technical Support jobs?

Cities with the most Full Time Voip Technical Support job openings:

What are the most commonly searched types of Voip Technical Support jobs?

The most popular types of Voip Technical Support jobs are:

What states have the most Full Time Voip Technical Support jobs?

States with the most job openings for Full Time Voip Technical Support jobs include:

Full Time Voip Technical Support jobs near you
Infographic showing various Full Time Voip Technical Support job openings in the United States as of July 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Specialist - VOIP solutions

Zenoti

Seattle, WA

Full-time

Re-posted 11 days ago

Job description

We are seeking Technical Support Specialists to provide top-notch customer support for Zenoti's VOIP solution, Hyperconnect. You will work from our Seattle-area HQ, interfacing with customers to troubleshoot real-time communication issues, investigate network and browser-based problems, and guide customers through critical voice workflows. Your role will directly impact business continuity for clients and ensure the reliability of Hyperconnect during daily operations. This is a high-visibility role working on a high-growth product.

Key Responsibilities

  • Provide technical support to customers using Hyperconnect, with a focus on real-time troubleshooting and resolution
  • Analyze call quality issues (packet loss, jitter, latency, dropped calls) and escalate when necessary
  • Investigate end-user device setup issues (browser, OS, telephone, microphone/speaker, permissions)
  • Collaborate with internal engineering and product teams, and third-party providers, to escalate and triage VOIP-related bugs or service degradation
  • Document solutions and contribute to the Hyperconnect knowledge base and playbooks
  • Participate in shift coverage. Employees will work 40 hours per week but shift assignments range from 6am-6pm Monday-Saturday and 7am-5pm Sunday. Weekend assignments will rotate.
  • Act as an internal subject matter expert for Hyperconnect across the broader support team
  • Proactively identify and recommend improvements in product reliability and user experience
  • Will require broader knowledge of the Zenoti platform and participation in non-VOIP support activities as assigned.

Qualifications

Must-Have:

  • Customer service aptitude
  • Demonstrated sense of urgency
  • Aptitude for technical support, help desk, or NOC role supporting VOIP or real-time communication solutions
  • Familiarity with SIP, WebRTC, and browser-based voice interactions
  • Understanding of network concepts: firewalls, ports, packet inspection, DNS, NAT
  • Experience using tools such as Browser Dev Tools, Wireshark, or VOIP monitoring dashboards
  • Clear communication skills, both written and verbal - able to calmly explain complex technical topics
  • Ability to work on-site in Bellevue, WA in a rotating shift-based environment

Nice-to-Have:

  • Experience supporting Zenoti or other SaaS business management software
  • Exposure to appointment scheduling, contact center, or front-desk business processes
  • Experience in the retail or service industry
  • Prior work in a spa, salon, fitness, or wellness business
  • Familiarity with Twilio, Agora, or other CPaaS platforms
  • Basic scripting or familiarity with API interactions a plus

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