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Full Time Voip Technical Support Jobs (NOW HIRING)

Verizon

VoIP Technical Support Engineer

Cary, NC · On-site

We are looking for a skilled VoIP Support Engineer to join our voice repair operations team. In ... Ability to translate highly technical network jargon into clear, actionable updates for non ...

Just Solutions, Inc.

VoIP Systems Specialist

Fairport, NY · On-site

$30 - $40/hr

Just Solutions, Inc. is seeking a full-time VoIP Systems Specialist to join our team in Fairport ... and provide technical support to end users. You'll also maintain documentation and assist with ...

Just Solutions, Inc.

VoIP Systems Specialist

Fairport, NY · On-site

$30 - $40/hr

Just Solutions, Inc. is seeking a full-time VoIP Systems Specialist to join our team in Fairport ... and provide technical support to end users. You'll also maintain documentation and assist with ...

Just Solutions

VoIP Systems Specialist

Fairport, NY · On-site

$30 - $40/hr

Just Solutions, Inc. is seeking a full-time VoIP Systems Specialist to join our team in Fairport ... and provide technical support to end users. You'll also maintain documentation and assist with ...

Bandwidth

Technical Support Analyst

Raleigh, NC · On-site

The Technical Support Analyst will provide technical support to customers who are experiencing ... Identify and troubleshoot technical issues related to networking, VoIP, HTTP messaging, 911 or Toll ...

Bandwidth

Technical Support Analyst

Raleigh, NC · On-site

The Technical Support Analyst will provide technical support to customers who are experiencing ... Identify and troubleshoot technical issues related to networking, VoIP, HTTP messaging, 911 or Toll ...

Bandwidth

Technical Support Analyst

Raleigh, NC · On-site

The Technical Support Analyst will provide technical support to customers who are experiencing ... Identify and troubleshoot technical issues related to networking, VoIP, HTTP messaging, 911 or Toll ...

AMA TechTel

Level II Technical Support

Amarillo, TX · On-site

The Technical Support division provides inbound phone support for AMA TechTel's diverse line of ... Wireless/VOIP * Hosted Phone System * Fiber * POTS * DSL You'll also be responsible for reporting ...

AMA TechTel

Level II Technical Support

Amarillo, TX · On-site

The Technical Support division provides inbound phone support for AMA TechTel's diverse line of ... Wireless/VOIP * Hosted Phone System * Fiber * POTS * DSL You'll also be responsible for reporting ...

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Full Time Voip Technical Support information

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$14

$26

$44

How much do full time voip technical support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for full time voip technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a full time VoIP technical support?

A Full Time VoIP Technical Support specialist is a professional who provides technical assistance and troubleshooting for Voice over Internet Protocol (VoIP) systems. They help customers and clients resolve issues related to VoIP hardware, software, and network connectivity, ensuring smooth and reliable communication services. Their responsibilities may include diagnosing problems, configuring devices, maintaining system performance, and offering guidance on best practices. This role typically involves working with both end-users and internal teams to deliver effective support.

What are the key skills and qualifications needed to thrive as a full time VoIP technical support professional?

To thrive as a Full Time VoIP Technical Support professional, you need a solid understanding of networking fundamentals, VoIP protocols (such as SIP and RTP), troubleshooting methodologies, and typically a relevant IT certification or equivalent experience. Familiarity with ticketing systems, VoIP platforms (like Asterisk or Cisco), and network diagnostic tools (Wireshark, ping, traceroute) is often required. Strong communication, patience, and problem-solving abilities help you deliver effective support and build customer trust. These skills and qualities are crucial to resolving technical issues efficiently, ensuring service reliability, and maintaining customer satisfaction in a fast-paced environment.

What are some common challenges faced by full time VoIP technical support professionals, and how can they be addressed?

Full Time VoIP Technical Support professionals often encounter challenges such as troubleshooting call quality issues, managing network configurations, and addressing compatibility problems with different hardware or software. To address these, it is important to stay updated on VoIP protocols, maintain clear documentation, and communicate effectively with both technical and non-technical users. Collaborating closely with network engineers, vendors, and end-users helps ensure timely resolution of issues and continuous service improvement.

What is the difference between Full Time Voip Technical Support vs Part Time Voip Technical Support?

AspectFull Time Voip Technical SupportPart Time Voip Technical Support
Work HoursTypically 35-40 hours per weekLess than 20 hours per week
CredentialsSame certifications and skills requiredSame certifications and skills required
Work EnvironmentOffice or remote, full-time support teamsRemote or flexible, often supporting specific shifts
Employer UsageUsed by companies needing continuous supportUsed for part-time or supplemental support roles

Full Time Voip Technical Support involves working standard hours with comprehensive support responsibilities, while Part Time Voip Technical Support offers flexible hours with similar technical requirements. Both roles require comparable skills and certifications but differ mainly in hours and work commitment.

Are full time Voip technical support engineers in demand?

Full-time VoIP technical support engineers are in demand due to the growing reliance on VoIP technology for business communications. Employers seek professionals skilled in troubleshooting, network configuration, and familiarity with tools like SIP and VoIP protocols, often requiring certifications such as CCNA or CompTIA Network+.

What cities are hiring for Full Time Voip Technical Support jobs?

Cities with the most Full Time Voip Technical Support job openings:

What are the most commonly searched types of Voip Technical Support jobs?

The most popular types of Voip Technical Support jobs are:

What states have the most Full Time Voip Technical Support jobs?

States with the most job openings for Full Time Voip Technical Support jobs include:

Full Time Voip Technical Support jobs near you
Infographic showing various Full Time Voip Technical Support job openings in the United States as of July 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

VoIP Technical Support Engineer

Verizon

Cary, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Verizon rating

7.8

Company rating: 7.8 out of 10

Based on 524 frontline employees who took The Breakroom Quiz

36th of 101 rated telecommunications companies

Job description

When you join Verizon
You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.
What you'll be doing...
Are you a master at untangling complex voice network puzzles?
We are looking for a skilled VoIP Support Engineer to join our voice repair operations team. In this role, you'll serve as an expert for end-to-end troubleshooting across voice products, IP networks, and signaling protocols. If you thrive on diving deep into packet captures, analyzing SIP and TDM call flows, and collaborating directly with customers and peers to solve high-stakes connectivity and call quality challenges, we want you on our team.
  • End-to-end trouble isolation and repair for customers voice products experiencing complex issues across CPE, LAN, WAN and PSTN networks
  • Troubleshoot issues related to quality, completion, routing, interoperability and connectivity across local, long distance, and IP networks.
  • Troubleshoot different layers in the OSI model.
  • Working with customers to troubleshoot and provide assistance while working with other network and application teams
  • Understand and leverage network topologies and workflows.
  • Work with SS7 signaling and strong foundations of SIP/RTP messaging and call flows.
  • Engage with general router functionality such as router (Adtran , Cisco) configurations, troubleshooting commands, etc.
  • Reviewing Call records using a variety of tools.
  • Keep up-to-date with technology changes and continually expand knowledge and skill sets.

Where you'll be working...
In this hybrid role, you'll work three days in the Cary, North Carolina office as assigned by your leader and two days from home
You'll need to have...
  • Associate's Degree or four or more years of work experience
  • Three or more years of work experience as a voice and VoIP support engineer
  • Three or more years of experience troubleshooting complex voice and VoIP issues
  • Experience with network standard analyzers such as Wireshark and SIP ladder diagrams.
  • Experience working on the phone directly with customers to understand the issues and provide updates on the resolution

Even better if you also have...
  • Bachelor's Degree
  • Voice or Network certification (including or similar to CCNA, SSCA, SSVP and/or CCNP Collaboration)
  • Strong communication skills and ability to interact with different types of stakeholders
  • Experience analyzing Call Detail Records (CDRs) and Voice Quality metrics (MOS, jitter, packet loss, latency) to proactively identify trend patterns.
  • Ability to translate highly technical network jargon into clear, actionable updates for non-technical clients and business stakeholders.
  • Proficiency in network capture analysis tools to analyze packet-level detail and ladder diagrams. with Wireshark or Netscout
  • Ability to seamlessly partner with multiple internal and external stakeholders to resolve complex issues and outages.
  • Ability to prioritize and multi-task independently.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.
Where you'll be working
In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.
Scheduled Weekly Hours
40
Equal Employment Opportunity
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.
Benefits and Compensation
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

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