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Full Time Voip Technical Support Jobs (NOW HIRING)

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VOIP Systems Technician

Terre Haute, IN · On-site

Position Summary The VOIP Systems Technician is responsible for deploying, supporting ... This position provides remote and onsite technical support, resolves telecommunications issues ...

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AMA TechTel

Level II Technical Support

Amarillo, TX · On-site

The Technical Support division provides inbound phone support for AMA TechTel's diverse line of ... Wireless/VOIP * Hosted Phone System * Fiber * POTS * DSL You'll also be responsible for reporting ...

AMA TechTel

Level II Technical Support

Amarillo, TX

The Technical Support division provides inbound phone support for AMA TechTel's diverse line of ... Wireless/VOIP * Hosted Phone System * Fiber * POTS * DSL You'll also be responsible for reporting ...

AMA TechTel

Level II Technical Support

Amarillo, TX · On-site

The Technical Support division provides inbound phone support for AMA TechTel's diverse line of ... Wireless/VOIP * Hosted Phone System * Fiber * POTS * DSL You'll also be responsible for reporting ...

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All JobsVoip Technical Support JobsFull Time Voip Technical Support Jobs

Full Time Voip Technical Support information

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$14

$26

$44

How much do full time voip technical support jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for full time voip technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Full Time Voip Technical Support vs Part Time Voip Technical Support?

AspectFull Time Voip Technical SupportPart Time Voip Technical Support
Work HoursTypically 35-40 hours per weekLess than 20 hours per week
CredentialsSame certifications and skills requiredSame certifications and skills required
Work EnvironmentOffice or remote, full-time support teamsRemote or flexible, often supporting specific shifts
Employer UsageUsed by companies needing continuous supportUsed for part-time or supplemental support roles

Full Time Voip Technical Support involves working standard hours with comprehensive support responsibilities, while Part Time Voip Technical Support offers flexible hours with similar technical requirements. Both roles require comparable skills and certifications but differ mainly in hours and work commitment.

What is a Full Time VoIP Technical Support specialist?

A Full Time VoIP Technical Support specialist is a professional who provides technical assistance and troubleshooting for Voice over Internet Protocol (VoIP) systems. They help customers and clients resolve issues related to VoIP hardware, software, and network connectivity, ensuring smooth and reliable communication services. Their responsibilities may include diagnosing problems, configuring devices, maintaining system performance, and offering guidance on best practices. This role typically involves working with both end-users and internal teams to deliver effective support.

What are the key skills and qualifications needed to thrive as a Full Time VoIP Technical Support professional, and why are they important?

To thrive as a Full Time VoIP Technical Support professional, you need a solid understanding of networking fundamentals, VoIP protocols (such as SIP and RTP), troubleshooting methodologies, and typically a relevant IT certification or equivalent experience. Familiarity with ticketing systems, VoIP platforms (like Asterisk or Cisco), and network diagnostic tools (Wireshark, ping, traceroute) is often required. Strong communication, patience, and problem-solving abilities help you deliver effective support and build customer trust. These skills and qualities are crucial to resolving technical issues efficiently, ensuring service reliability, and maintaining customer satisfaction in a fast-paced environment.

What are some common challenges faced by Full Time VoIP Technical Support professionals, and how can they be addressed?

Full Time VoIP Technical Support professionals often encounter challenges such as troubleshooting call quality issues, managing network configurations, and addressing compatibility problems with different hardware or software. To address these, it is important to stay updated on VoIP protocols, maintain clear documentation, and communicate effectively with both technical and non-technical users. Collaborating closely with network engineers, vendors, and end-users helps ensure timely resolution of issues and continuous service improvement.
What cities are hiring for Full Time Voip Technical Support jobs? Cities with the most Full Time Voip Technical Support job openings:
What are the most commonly searched types of Voip Technical Support jobs? The most popular types of Voip Technical Support jobs are:
What states have the most Full Time Voip Technical Support jobs? States with the most job openings for Full Time Voip Technical Support jobs include:
Full Time Voip Technical Support jobs near you
Infographic showing various Full Time Voip Technical Support job openings in the United States as of July 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support Engineer - VOIP & MSP

Technical Support Engineer - VOIP & MSP

CodeForce

Remote

Full-time

Posted 19 days ago

Job description

Job Title: Technical Support Engineer - VoIP & MSP
Location: Remote Job Type: Full-Time
Job Summary
We are seeking a highly motivated and experienced Technical Support Engineer with hands-on expertise in VoIP systems, Managed Service Provider (MSP) environments, and IT Support. The ideal candidate will be responsible for providing technical support, troubleshooting VoIP and network-related issues, managing client environments, and ensuring excellent customer service.
Key Responsibilities
  • Provide Level 1 & Level 2 technical support to clients via phone, email, and ticketing systems.
  • Troubleshoot and resolve VoIP-related issues including call quality, SIP trunking, PBX systems, and handset configurations.
  • Support and maintain MSP client environments, including workstations, servers, networking equipment, and cloud services.
  • Monitor and respond to alerts generated by RMM and monitoring tools.
  • Diagnose and resolve network connectivity, DNS, DHCP, VPN, firewall, and wireless networking issues.
  • Configure and support VoIP platforms such as 3CX, RingCentral, Vonage, Dialpad, GoTo Connect, or similar solutions.
  • Manage Microsoft 365 environments, including Exchange Online, Teams, OneDrive, and SharePoint.
  • Perform user account administration through Active Directory and Azure Active Directory.
  • Document troubleshooting steps, resolutions, and technical procedures.
  • Escalate complex issues to senior engineers when necessary.
  • Participate in system deployments, migrations, and onboarding projects.
  • Maintain high customer satisfaction through professional communication and timely issue resolution.

Requirements
Required Qualifications
  • 2+ years of experience in Technical Support, Help Desk, MSP, or IT Support roles.
  • Hands-on experience supporting VoIP solutions and SIP-based technologies, including PBX platforms and call quality troubleshooting.
  • Strong understanding of TCP/IP, DNS, DHCP, VPN, and firewall concepts.
  • Experience with Microsoft 365 Administration.
  • Knowledge of Active Directory and Azure Active Directory.
  • Experience using PSA and RMM tools in client-facing support environments, including platforms such as ConnectWise, Datto RMM, NinjaOne, Kaseya, or similar platforms.
  • Experience handling technical support directly with clients by phone, email, and ticket queues.
  • Experience communicating with international clients.
  • Business-fluent verbal and written English communication skills.
  • Availability during US business hours.
Preferred Skills
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience with 3CX, Asterisk, RingCentral, or similar VoIP platforms.
  • Familiarity with VMware, Hyper-V, and virtualization technologies.
  • Experience supporting cloud environments such as Microsoft Azure or AWS.
  • Knowledge of cybersecurity best practices.
  • CompTIA A+, Network+, Microsoft, 3CX, or Cisco certifications are a plus.

Benefits
What We Offer
  • Professional growth opportunities
  • Exposure to international clients and technologies
  • Collaborative and supportive work environment
  • Training and certification support
CodeForce 360 logo

About CodeForce 360

Sourced by ZipRecruiter

CodeForce 360 started its Journey in 2010. For the last 14 years, we have emerged as a leader in technology and professional staffing industry serving fortune enterprises, all major system integrators, leading managed service providers and technology companies.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2010

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