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Full Time Voip Technical Support Jobs (NOW HIRING)

AMA TechTel

Level II Technical Support

Amarillo, TX · On-site

The Technical Support division provides inbound phone support for AMA TechTel's diverse line of ... Wireless/VOIP * Hosted Phone System * Fiber * POTS * DSL You'll also be responsible for reporting ...

AMA TechTel

Level II Technical Support

Amarillo, TX

The Technical Support division provides inbound phone support for AMA TechTel's diverse line of ... Wireless/VOIP * Hosted Phone System * Fiber * POTS * DSL You'll also be responsible for reporting ...

GoNetspeed

Technical Support Representative

Rochester, NY · On-site

$20 - $25/hr

Troubleshoot Wi-Fi and VoIP related issues. New installation setup - data and/or voice. Resolve ... Technical Support role. Benefits: 401(k) 401(k) matching Dental insurance Employee assistance ...

GoNetspeed

Technical Support Technician

Phelps, NY · On-site

$21/hr

Troubleshoot Wi-Fi and VoIP related issues. New installation setup - data and/or voice. Resolve ... Technical Support role. Benefits: 401(k) 401(k) matching Dental insurance Employee assistance ...

GoNetspeed

Technical Support Technician

Phelps, NY · On-site

$21/hr

Troubleshoot Wi-Fi and VoIP related issues. New installation setup - data and/or voice. Resolve ... Technical Support role. $21 - $21 an hour Benefits: 401(k) 401(k) matching Dental insurance ...

Magnus Management Group LLC

GU · On-site

We are seeking a hands-on Technical Support Specialist to support client. You will help keep ... Support telecommunications coordination, including legacy landlines, VoIP, telephone line drops ...

New

GoNetspeed

Technical Support Technician

New York, NY · On-site

$21/hr

Troubleshoot Wi-Fi and VoIP related issues. New installation setup - data and/or voice. Resolve ... Technical Support role. $21 - $21 an hour Benefits: 401(k) 401(k) matching Dental insurance ...

CodeForce

VoIP Onboarding Engineer

Architect and configure VoIP systems, IP PBX platforms, SIP trunking, hunt groups, ring strategies ... technical support * Deep expertise in IP PBX systems - 3CX, Asterisk, Cisco UCM, or similar ...

Aseva

Technical Support Specialist

Santa Barbara, CA · On-site

They are hiring a Technical Assistance Center (TAC) Agent to manage and resolve customer support ... VoIP, basic security, traceroutes) • Proficiency with Microsoft 365 tools • Able to manage ...

Computech Corporation

Technical Support

Saline, MI · On-site

$33K - $42K/yr

In-depth knowledge of Windows 7/Windows XP support & technical troubleshooting skills Working ... VoIP telephones Excellent written and verbal business communication skills with ability to ...

Aalis Management Consulting

GU · On-site

VoIP or telecommunications-support experience.Experience developing SOPs, job aids, user guides, and technical communications.Experience working against ticket-resolution SLAs or service-performance ...

New

Touro University

Technical Support Specialist

Vallejo, CA · On-site

$65K/yr

Overview Under the direction of the Technical/ AV Leads, the Technical Support Technician provides ... VOIP services, projection, audio and other multi-media resources available on campus, as needed ...

New

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All JobsVoip Technical Support JobsFull Time Voip Technical Support Jobs

Full Time Voip Technical Support information

See salary details

$14

$26

$44

How much do full time voip technical support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for full time voip technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Full Time Voip Technical Support vs Part Time Voip Technical Support?

AspectFull Time Voip Technical SupportPart Time Voip Technical Support
Work HoursTypically 35-40 hours per weekLess than 20 hours per week
CredentialsSame certifications and skills requiredSame certifications and skills required
Work EnvironmentOffice or remote, full-time support teamsRemote or flexible, often supporting specific shifts
Employer UsageUsed by companies needing continuous supportUsed for part-time or supplemental support roles

Full Time Voip Technical Support involves working standard hours with comprehensive support responsibilities, while Part Time Voip Technical Support offers flexible hours with similar technical requirements. Both roles require comparable skills and certifications but differ mainly in hours and work commitment.

What is a full time VoIP technical support?

A Full Time VoIP Technical Support specialist is a professional who provides technical assistance and troubleshooting for Voice over Internet Protocol (VoIP) systems. They help customers and clients resolve issues related to VoIP hardware, software, and network connectivity, ensuring smooth and reliable communication services. Their responsibilities may include diagnosing problems, configuring devices, maintaining system performance, and offering guidance on best practices. This role typically involves working with both end-users and internal teams to deliver effective support.

What are the key skills and qualifications needed to thrive as a full time VoIP technical support professional?

To thrive as a Full Time VoIP Technical Support professional, you need a solid understanding of networking fundamentals, VoIP protocols (such as SIP and RTP), troubleshooting methodologies, and typically a relevant IT certification or equivalent experience. Familiarity with ticketing systems, VoIP platforms (like Asterisk or Cisco), and network diagnostic tools (Wireshark, ping, traceroute) is often required. Strong communication, patience, and problem-solving abilities help you deliver effective support and build customer trust. These skills and qualities are crucial to resolving technical issues efficiently, ensuring service reliability, and maintaining customer satisfaction in a fast-paced environment.

What are some common challenges faced by full time VoIP technical support professionals, and how can they be addressed?

Full Time VoIP Technical Support professionals often encounter challenges such as troubleshooting call quality issues, managing network configurations, and addressing compatibility problems with different hardware or software. To address these, it is important to stay updated on VoIP protocols, maintain clear documentation, and communicate effectively with both technical and non-technical users. Collaborating closely with network engineers, vendors, and end-users helps ensure timely resolution of issues and continuous service improvement.
What cities are hiring for Full Time Voip Technical Support jobs? Cities with the most Full Time Voip Technical Support job openings:
What are the most commonly searched types of Voip Technical Support jobs? The most popular types of Voip Technical Support jobs are:
What states have the most Full Time Voip Technical Support jobs? States with the most job openings for Full Time Voip Technical Support jobs include:
Full Time Voip Technical Support jobs near you
Infographic showing various Full Time Voip Technical Support job openings in the United States as of July 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Level II Technical Support

AMA TechTel

Amarillo, TX • On-site

Full-time

Medical, Retirement

Re-posted 6 days ago

Job description

ASK US ABOUT OUR HIRING BONUS!
AMA TechTel is a rapidly growing telecommunications company and we have immediate openings for dynamic individuals in our Technical Support department as a Level II Technical Support Representative.
The Technical Support division provides inbound phone support for AMA TechTel's diverse line of communication products, monitors critical network functions, and performs repairs and upgrades on computer hardware and software.
As a Level II Technical Support Representative, you will be responsible for monitoring the following products 24 hours a day:
  • Wireless/VOIP
  • Hosted Phone System
  • Fiber
  • POTS
  • DSL

You'll also be responsible for reporting any network issues to management within the timeline allotted by company procedures 24 hours a day and escalating as necessary, along with the following:
- Handling calls from residential and commercial customers to resolve any technical issues on all products provided.
- Making follow up courtesy calls once the reported trouble is resolved to ensure customer satisfaction.
- Reporting troubles with our partnered service providers after hours and on weekends.
- Having a thorough understanding of all products offered.
- Diagnosing/repairing customer's personal computers that have been brought in for billable labor.
- Learning and understanding the functions of other departments to be able to execute them after hours.
- Monitoring ACD queues and managing talk times to ensure hold times are minimal.
- Communicating with customers and resolving any issues reported via the support email account.
  • Provisioning / de-provisioning the following services:
  • Wireless/VOIP
  • DSL
  • Email
  • Dial-up
  • Hot Spot Users

- Handling account suspends and restores.
- Maintaining monitoring software and making sure all data contained therein is correct and up to date.
- Reports monthly on wireless network capacity. Provide exceptional technical support for all commercial calls to ensure our level of customer service remains unmatched by our competitors.
- Submitting tickets to be worked by our field services and managed services departments.
- All other duties as assigned.
Qualifications
  • Must have a minimum of a high school diploma, Associates Degree in CIS preferred
  • Comp Tia A+ certification is preferred
  • Experience with computer repair, software/hardware preferred
  • Experience with Microsoft OS
  • Experience in troubleshooting Outlook and other email applications, including mobile email applications
  • 2 years related IT/Help Desk experience preferred
  • Must demonstrate computer knowledge with the ability to learn new software
  • General understanding of Webhosting preferred
  • Experience with ESI or Shoretel VoIP phones is a plus
  • Experience in Metaswitch or CSX is a plus
  • Telecommunications experience is a plus

Skills
  • Ability to thrive in a fast-paced environment and respond accordingly to high-priority situations is essential
  • Must work well with others, as part of a team as well as individually
  • Must possess and demonstrate excellent communication skills
  • Must demonstrate excellent organizational skills
  • Must be enthusiastic and self-motivated
  • Proven customer support professional with at least three years of call center experience preferred
  • Ability to speak Spanish preferred

Benefits
  • We offer a compensation plan including excellent benefits with 401K, health insurance, and a competitive starting salary.

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