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Voip Help Desk Jobs (NOW HIRING)

TrovaSearch

Help Desk Supervisor

Orlando, FL

Assists with servicing VOIP, SIP, SIP gateways, IADs, and PBX platforms. Supervisory Responsibilities * Provides day-to-day supervision of the help desk team, including ticket triage, assignment ...

vTech Solution

Help Desk Analyst

Machias, ME · On-site

$23.75 - $32.50/hr

Help Desk Analyst Duration : 04 months (Possible of extensions) Location : Machias, Maine - 04654 ... User VOIP desk-sets * Document Camera * Audio listening equipment * General presentation software

AEG

Help Desk Technician

Indianapolis, IN · On-site

$19 - $25.75/hr

... VoIP communications, printers, and business applications. This position plays a critical role in ... The IT Help Desk Technician serves as the primary IT support resource for corporate and shop ...

Harbor IT

Help Desk I

Graham, NC · On-site

$16 - $21.75/hr

Help Desk 1 Technician Remote -but must be located in or near Graham NC. Company Overview: Harbor ... VOIP services, internet connectivity, printers and more. * Assist with password resets, account ...

Chenega Corporation

Help Desk Technician

Alexandria, VA · On-site

$19.50 - $26.25/hr

Summary Help Desk Technician Ft Belvoir, VA Are you ready to enhance your skills and build your ... VOIP, VTCs, printers, scanners, plotters, modems, card readers, and other peripherals. * Perform ...

Chenega MIOS

Help Desk Technician

Alexandria, VA · On-site

$21.25 - $28.75/hr

Req ID: 41811 Summary Help Desk Technician Ft Belvoir, VA Are you ready to enhance your skills and ... VOIP, VTCs, printers, scanners, plotters, modems, card readers, and other peripherals. * Perform ...

VSolvit

HELP DESK TECHNICIAN

Ventura, CA · On-site

$24 - $26/hr

Provide help-desk support and resolve problems to the satisfactory expectations * Modify ... Knowledge of VoIP systems and telephony is desired * Ability to effectively prioritize and execute ...

Eliassen Group

Senior Help Desk Technician

Washington, DC · On-site

$28 - $32/hr

On-site 5 days/week in Washington, DC Our client seeks a Senior Help Desk Technician to deliver ... Preferred experience with Poly VoIP, security cameras (Axis, Eagle Eye), Documo mFax, Everbridge ...

TrovaSearch

Level One Help Desk

Mandeville, LA · On-site

$18 - $24.25/hr

Level I - Help Desk Tech Support- Melbourne to Vero Beach Position Summary The Level I Help Desk ... VOIP phone support, and basic server tasks. * Should have an understanding of basic routing, IP ...

Koniag, Inc.

Help Desk Specialist

Arlington, VA · On-site

$24 - $32/hr

... VOIP phones. * Tier II technicians are the primary POC for incident and problem resolution and ... Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.

kgs

Help Desk Specialist

Arlington, VA · On-site

... VOIP phones. * Tier II technicians are the primary POC for incident and problem resolution and ... Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.

kgs

Help Desk Specialist

Arlington, VA

... VOIP phones. * Tier II technicians are the primary POC for incident and problem resolution and ... Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.

Abacus Technology

Help Desk Technician

Quantico, VA · On-site

$21.25 - $28.50/hr

... VoIP phones. * Monitor tickets for trends and patterns indicating a significant outage or event and ... Qualifications 5+ years experience in a help desk or technical support role. Must be certified at ...

Abacus Technology

Help Desk Technician

Quantico, VA · On-site

$21.25 - $28.50/hr

... VoIP phones. * Monitor tickets for trends and patterns indicating a significant outage or event and ... help desk or technical support role. Must be certified at IAT Level II (Security+ or other ...

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Voip Help Desk information

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How much do voip help desk jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for voip help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are popular job titles related to Voip Help Desk jobs?

For Voip Help Desk jobs, the most frequently searched job titles are:

Infographic showing various Voip Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Supervisor

TrovaSearch

Orlando, FL

Full-time

Medical, Dental, Vision, PTO

Re-posted 18 days ago

Job description

Position Summary
The IT Help Desk Supervisor is a working supervisor role that combines hands-on Level II technical support with day-to-day leadership of the help desk team. The majority of this person's time is spent in the queue as a functional Level II technician - resolving escalations and supporting clients directly while also supervising, coaching, and coordinating the work of the Level I staff. This is a player-coach position for an experienced technician with a service-delivery background who is ready to step into a lead/supervisory capacity.
Technical Responsibilities (Working Level II)
  • Works the ticket queue as a functional Level II technician, resolving escalations and issues beyond first-level support across networking, servers, and end-user systems.
  • Serves as the primary escalation point for Level I technicians, providing real-time troubleshooting guidance and second-level resolution.
  • Coordinates with Level III engineers, vendors, and carriers as needed to drive complex issues to resolution.
  • Performs hands-on support across Microsoft 365 / Exchange, Active Directory, Windows Server, networking, firewalls/VPN, backup/recovery, and end-user systems.
  • Maintains ownership of customer communication and satisfaction, ensuring clients are kept informed through full resolution.
  • Assists with servicing VOIP, SIP, SIP gateways, IADs, and PBX platforms.
Supervisory Responsibilities
  • Provides day-to-day supervision of the help desk team, including ticket triage, assignment, prioritization, and dispatch to balance workloads.
  • Monitors response and resolution times against service-level agreements (SLAs) and takes appropriate action to keep work on track.
  • Provides leadership, orientation, training, coaching, and mentoring to technicians, helping develop their skills over time.
  • Assists with scheduling, staffing, interviewing, and routine performance feedback for the support team.
  • Helps maintain and improve help-desk processes, documentation, and knowledge-based content in alignment with IT best practices.
  • Acts as a working supervisor carrying a personal ticket load while overseeing the team.
  • Performs hands-on technician duties as required to meet service levels during periods of high volume or coverage gaps.
  • Creates and maintains a work environment aligned with the organization's goals and strategies, demonstrating a unified voice and consistent message from leadership.
  • Actively supports all organizational policies and procedures in communications and interactions with staff and peers.
Organizational Responsibilities
  • Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety, and a high-reliability organization; behavior supports the organization's core commitments of Integrity, Service, Respect, Teamwork, Excellence, and Innovation.
Technical Knowledge (Level II)
Demonstrated working knowledge across the following is required:
  • Networking fundamentals: routing, switching, IP addressing, DHCP, DNS, VLANs, and wireless (SSID, AP, 802.1x).
  • Windows Server administration, Active Directory, and Group Policy.
  • Microsoft 365 / Exchange administration and end-user support.
  • Firewalls, VPNs, and basic network security concepts.
  • Backup, recovery, and basic virtualization concepts.
  • Familiarity with VOIP / SIP and basic telecom concepts.
Tools & Environment
Experience administering or supporting the following is preferred:
  • ConnectWise (PSA and RMM)
  • IT Glue (documentation)
  • SentinelOne (endpoint protection)
  • Duo (multi-factor authentication)
  • ThreatLocker (application allowlisting / zero trust)
Education
  • Associate or bachelor's degree in information technology or a related field preferred. A combination of education, training, and experience may be considered in lieu of a degree.
Work Experience
  • Level II technical knowledge and experience required - the candidate must be able to independently resolve issues beyond first-level support (see Technical Knowledge above).
  • Previous service-delivery and Level II help desk experience required.
  • Prior experience as a lead or senior technician (or other supervisory experience) in a help desk environment strongly preferred.
  • Prior MSP (managed service provider) experience strongly preferred.
  • 3+ years of help desk or technical support experience.
  • Relevant certifications (e.g., CompTIA Network+ or Security+, Microsoft, or similar) a plus.
Skills and Attributes
  • Strong critical-thinking skills and decisive judgment
  • Able to work under minimal supervision.
  • Able to work in a fast-paced environment and take appropriate action under pressure.
  • Clear, professional communication with both clients and team members.
  • Strong organizational skills and keen attention to detail.
  • Ability to travel to local client sites as needed.
Benefits
  • Health, dental, and vision coverage.
  • Generous vacation and paid time off (PTO) policy.

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